White Stuff Reviews | Glassdoor

White Stuff Reviews

Updated May 27, 2017
72 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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White Stuff CEO Jeremy Seigal
Jeremy Seigal
29 Ratings

72 Employee Reviews

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Pros
  • Lots of charity work and company seems to care a lot about employees (in 8 reviews)

  • Had the opportunity to go to head office for 3 weeks on work experience (in 8 reviews)

Cons
  • Head office a bit out of touch with store workings (in 9 reviews)

  • No flexibility with work/life balance when you are part time staff (in 5 reviews)

More Pros and Cons

  1. "Need to invest more time into their longer serving staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at White Stuff part-time (More than 3 years)

    Pros

    Great Products
    Pay is good
    Interior of shops really nice

    Cons

    No flexibility with work/life balance when you are part time staff
    Not rewarding staff for working extra hours and duties beyond their role
    Giving bonuses to some members of staff and hiding it from others
    Not paying secondment to members of staff as promised
    No career development for long serving staff members

    Advice to Management

    Look after your staff better and don't spend all day sat upstairs rather than helping them on the shop floor


  2. "The heart of what the brand try's to stand for is ruined by poor leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Strives to be the best place to work with dedication from the people team to put on fun and communal events.

    Cons

    Very short sighted leadership team and poorly managed Mercandising department. Bad business habit of avoiding responsibility for any decisions.

    Advice to Management

    Look for those that will add true value to the company.


  3. "Went downhill following expansion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at White Stuff full-time (More than 5 years)

    Pros

    Great team spirit at a local level, good benefits, reasonable pay scales and quality products. There were some useful training sessions provided by company development team.

    Cons

    The management above store level could be very cliquey, and did not listen to information that they did not want to hear. They had little regard for how their behaviour could affect the morale of employees within their responsibility. I have seen Store Managers and Product Advisors alike reduced to tears by the pressure and unfair treatment from some upper management.
    The company culture was not always like this, during my first 3 years at the company, the environment was extremely supportive and encouraging, with many opportunities for development. This shifted massively around 2012 when a large influx of middle to upper level management were recruited en masse from a far more corporate environment. It really felt like the company lost its soul during this process.
    The head office environment is very lovely, and the staff seem very well cared for, but this can lead to a 'them and us' type of situation when branch staff are not treated in the same manner.
    Pay vs expectation and work/life balance was not great for lower level store management.
    Branches were often left without the support they needed to function effectively, specifically around payroll budgets and physical store maintenance.

    Advice to Management

    Value the people that do the business that funds your wages. Too much focus on top level strategy without supporting those that actually deal with your customers will lead to lower levels of staff engagement and customer service, and lower turnover.


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  5. "Great place to work - just know how to handle management"

    Star Star Star Star Star
    Current Employee - Customer Host
    Current Employee - Customer Host

    I have been working at White Stuff (Less than a year)

    Pros

    Uniform every collection
    Good pay
    Friendly environment
    Relationships with regulars

    Cons

    How you are treated depends on relationship with management
    management will ALWAYS side with the customer. always, Even if that mean's you getting a precaution.
    Overtime is not always paid
    Head office a bit out of touch with store workings

    Advice to Management

    Treat all employees fairly and protect your staff. I have had an incident where a customer unfairly complained about me being 'rude' (it turned out that they were just after an extra discount and I hadn't even talked to them), and I was presented with a recorded conversation and criticism before I was even informed of this occurrence or asked for my account.


  6. Helpful (2)

    "Above Minimum wage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Host in Harrogate, England (UK)
    Current Employee - Customer Host in Harrogate, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at White Stuff full-time (Less than a year)

    Pros

    Above minimum wage, some company benefits.

    Cons

    Store management is appalling but to be expected in retail.


  7. "Great to work at, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at White Stuff full-time

    Pros

    Lots of fun, lovely offices. Definitely depends on where you work in the company as to how much fun you have, though.

    Cons

    Not for you if you don't like dogs! Also some people tend to look down on other departments that they think aren't as important as they are, and might not be as willing to be helpful.


  8. Helpful (2)

    "Dysfunctional family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Host in London, England (UK)
    Current Employee - Customer Host in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at White Stuff part-time (More than 3 years)

    Pros

    Free uniform , staff 50% discount, friendly customers, mostly friendly colleagues.

    Cons

    Unbelievabley disorganised management from store management to head office. Bullying by management of customer hosts, friendly and family ethos does not extend to the "plebs" who actually work tirelessly on the shop floor for a low wage . Definitely a culture of favourites and unfairness in store . I had though this was just my store , however after reading these reviews it's obvious its company wide . Ridiculous 4 hour contracts, no better than zero hour contracts. So you never know how many hours or money you will have from month to month. No though for floor workers from head office when they finally decide when sales are or if shops are to open on New Year's Day or not , resulting if floor staff not being able to make plans or e pecked to cancel plans. Newest plan is to open on Easter Sunday ! Why ? I'm sure those that decided that won't be working then . Company getting to big and becoming just the same as all the other big stores , certainly used to be different but not any more. Clothes far to expensive for often very poor quality . To many discounts and sales , reduce the price of the clothes and you will sell more ! Things such as returns procedure are very outdated and annoy customers ,tills constantly breaking and are outdated .

    Advice to Management

    Employ managers who have people skills and aren't just in the job because they like to be bossy and oppressive ! Give them some management training so they know what they are doing and treat your staff with the respect they deserve.
    Deal with grievances and bullying promptly and efficiently. Realise that some of your more experienced staff have had careers before and may know something about life and don't just need to be treated like a 16 yr old !
    Don't allow bullying and favouritism . Think about shop floor staff when making decisions as to when start sale or open on Easter Sunday and New Year's Day .


  9. Helpful (3)

    "It's a good job if you enjoy long hours with very little to do...and you are over the age of 25..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Customer Host
    Former Employee - Customer Host
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at White Stuff part-time (More than 3 years)

    Pros

    -Wages are not bracketed depending on age, everyone is paid the same £7.32 p/h, which will apparently be going up to £7.74 p/h during the new tax year.

    -The staff discount is an honest God send, seeing as the clothes in store are quite expensive, you get 50% off of full priced clothing and selected footwear, and 20% off of sale items, accessories, and homewear.

    -There is often opportunities to pick up more hours if you want to, and shift swapping is allowed as long as you are fulfilling your contracted hours, which can be anywhere from 4-20 hours a week as a Customer Host.

    -Very loyal customer base, so as a Customer Host you are able to build very good relationships with customers, which means you can develop an even better sense of good customer service.

    -Depending on your store rating you will be set target sales, if you go over by certain percentages you will be given a bonus of £25, £75 or even, albeit incredibly rarely £100.

    -Very easy and relaxed interview, often carried out in groups, they provide you with all the information you could possibly need.

    -Head office contribute £15 per head to Christmas meals

    Cons

    -Depending on the demand for the store in your local area, it can often be very quiet at times. This means you are often left standing around doing very little - which can become very boring.

    -A lot can be expected of you, if you are working before the store opens you may be expected to hoover and mop the entire store in an hour on top of standardising the shop (making sure everything is in size order) which is okay if you work in a small shop but some stores can span up two floors.

    -If working after the store has closed you can expect a similar scenario, management are often reluctant to get involved with cleaning or menial work, and there is often two sales assistants plus and manager working after the store has closed so expect to stay longer than what has been written on the rota in order to get things done.

    -Incredibly poor communication between in-store workers and head office. Staff are often told a week before when a sale should start, resulting in the working day extending past midnight and into the next morning.

    -Expect to be sent home early if the store is quiet. Being quite an different high street store, peak times can vary, so you can often be asked to leave early if there are very few people in the store. This is essentially the companies way of saving money as they will not pay you for the hours you did not work, which might not be a problem but if your contracted hours are short it may arouse problems.

    -There is very little chance to grow within the company, management often develop their 'favourite' worker and they usually will only have the opportunity to develop within the company.

    -Working during Christmas is often stressful, and even when other stores within the area alter their closing hours in tandem with each other you can expect to stay at work until 8 on Christmas Eve, even if no other shops in the area are open.

    -If you're under the age of 25 this job probably isn't for you, purely because you are expected to do a lot and they rarely consider requests for time off regarding education.


  10. Helpful (2)

    "Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at White Stuff part-time

    Pros

    Met some amazing friends at White Stuff! Nice company to work for!
    Good discounts for staff!

    Cons

    Management can be super lazy, making all of those below them do a lot of the work! Almost as if the part time people were doing all the jobs that should have been equally shared!
    Pay is not too great either!

    Advice to Management

    Spend more time on the shop floor, rather than in the back!


  11. Helpful (2)

    "Very unprofessional and immature."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concession Manager in Brussels (Belgium)
    Former Employee - Concession Manager in Brussels (Belgium)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You've got a job, so you can pay your bills.
    Free uniform - the clothes are way too expensive for what they are.

    Cons

    Most of management team are rejects from bigger companies (Topshop, Zara,...) that failed to deliver good results at their former job , so they end up working for a company they don't really care about and it shows in the way they treat staff member especially when they have a better training and knowledge than them.
    Their idea of customer service is outdated and impossible to respect.
    If you work at an "international" level (Belgium, Italy,Germany, Denmark,...) don't expect them to be respectful of local labour laws...They just don't care, all they care about is numbers, numbers, numbers! People management isn't their forte at all and they encourage gossip and negativity.

    The POS system is extremely ancient and IT doesn't react fast enough.

    Some managers barely speak English and are offended when you demand to be respected during phone calls and not constantly yelled at and scolded for mistakes THEY make that you have to fix.

    They fire people for made up reasons such as "we're not making any money", but then go on and hire a whole team for another store in the same city.

    Very low salary.Lower than flipping burgers at a fast food actually.

    Advice to Management

    Do a more thorough background check on people you put in managerial positions to make sure they are fit for the job and speak proper English (written AND spoken) as it is incredibly difficult to work in retail when people don't have the basic vocabulary.


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