WhiteHat Security Reviews | Glassdoor

WhiteHat Security Reviews

Updated September 8, 2017
19 reviews

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Craig Hinkley
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19 Employee Reviews

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Pros
  • Work/Life balance is extraordinary (in 6 reviews)

  • WhiteHat has a great open work environment (in 7 reviews)

Cons
  • Experiencing some growing pains as of late since the support organization is challenged with more customer assets then ever to service (in 5 reviews)

  • Exec management is about empire building, politics is overwhelming for such a small company (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Team was good, company was not"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software in Sunnyvale, CA
    Former Employee - Software in Sunnyvale, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at WhiteHat Security (More than a year)

    Pros

    Amazing team that did quality work despite obstacles

    Cons

    Insane schedules, arbitrary deadlines, unfair conditions, death march culture


  2. Helpful (8)

    "The slow spiral of decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at WhiteHat Security full-time (More than 3 years)

    Pros

    WhiteHat has a great open work environment. Benefits are standard, but an open/unlimited PTO policy. Salaries are average to slightly low.

    Cons

    There's been horrible attrition from the top to the bottom. What has replaced the leadership team who left has not been good. The company is constantly stumbling as it struggles to survive. Meanwhile workloads increase as losses due to both attrition and layoffs are not replaced. Stress is up and job satisfaction on a steep decline.

    Advice to Management

    The old adage "if you don't have anything nice to say, don't say anything at all" would apply here.

  3. Helpful (9)

    "It should only be your last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prefer Not to Say in Santa Clara, CA
    Former Employee - Prefer Not to Say in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WhiteHat Security full-time (More than 5 years)

    Pros

    - Flexible hours
    - Good starting place for AppSec

    Cons

    - A lot of internal politics for such a small company, although they have lessened in the past year.
    - There is a lot of toxicity internally - a lot I probably shouldn't speak about, but in the end it is visible externally.
    - The majority of the talent of the operations team has left. Quality suffers as a result and customers notice.
    - Certain operations leaders watch videos/play online web games/Facebook all day and generally do little work.

    Advice to Management

    You have lost all the talent. Make sure you retain the few that you have left and do not be afraid to cut the fat. Offer competitive salaries to attract in fresh minds and talent. Innovate and improve your product. Do not solve a technical issue with more people. Re-start the CTFs and invite more customers/prospects to take part.

    The CEO has a lot of good ideas, but I feel he does not have enough visibility to the bottom and many leaders in the organization hide problems from him. Start surfacing these problems to him so that they can be fixed instead of them being continually swept under the rug.


  4. Helpful (6)

    "Good Service, Not So Good Operation"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WhiteHat Security full-time (More than 5 years)

    Pros

    There are many smart and knowledgable engineers that I learned from. Free Snacks, unlimited PTOs,

    Cons

    Turned over my department VPs/directors over four time over 5 years. Luck of recognitions and respects to the hard working engineers by the management.

    Advice to Management

    New managements bright new "improvement" operaton plans which is good but would be nice to have some flexibility on transition from the past.


  5. Helpful (6)

    "Product Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WhiteHat Security full-time

    Pros

    Can learn a lot about the security industry if you are proactive. Some smart, driven people.

    Cons

    Nepotism and/or hiring TIBCO employees is the HR strategy.

    Advice to Management

    Read pros and cons of this site.


  6. Helpful (2)

    "SW Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend

    Pros

    Some of the people there are nice and smart.
    Comparative pay.

    Cons

    Micromanagement. Specially in QA Dept.
    Lack of insight view, fairness and open mind.
    Workers there are easily and frequently got cut or quit. Come and go.
    Unlimited vacation is actually limited to 2-3 wks max based on the approval of the manager and no carried over to next year.
    Work for a security company is not a good choice since you have very limited access right.

    Advice to Management

    Get more insight view to your lower level employees besides management teams.


  7. Helpful (17)

    "Quality is a Dirty Word"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I worked at WhiteHat Security full-time (Less than a year)

    Pros

    Work with a few exceedingly bright, knowledgable, and wonderful people. The research department, though far underpaid and overworked, can provide a decent tech background and resume line to workers with little formal education. Some employees are permitted flexible working hours and good PTO. Benefits are standard.

    Cons

    Given the incidents I have seen and the direction things are headed, I wouldn’t trust WhiteHat with my company’s security information a second.

    Want to resist releasing severely broken products? You will be subverted, punished, and accused of not managing “optics” correctly. Every month presents a renewed struggle to navigate corporate politics and blame-shifting. Good work is seen as a political threat, and they’ll place layers of bureaucracy where your work is subject to the approval of people who don't understand the most fundamental aspects of the technologies they're working in, but will ultimately take credit for the things you do. The most senior-titled long-term engineers are rarely asked to fix their own bugs, so they don’t even understand basic principles of ensuring maintainability and operability, yet they are held as the highest technical authority.

    Over a decade of releasing trash to meet impossible deadlines, always bowing to every customer request, and refusing to sunset ancient products has resulted in a Kafkaesque data model and multiple legacy systems, all with conflicting business logic that you will be held responsible for maintaining and perpetuating. Product Management doesn’t care to understand the details of the product; they just want to tell the “kids” what to do, and refuse to discuss the implications. Any nod toward adopting modern agile practices is a joke.

    Don't bother coming to HR with any concerns, no matter how much they'd set off alarms in other companies. I’ve never before seen an HR department quite so purposefully ignorant of preventing liabilities, and instead so focused on proactively seeking and inventing excuses for the company's bad behavior. They act more like a legal defense team than a Human Resources department.

    Most Bay Area engineers are paid half of what they would make anywhere else. Many stay out of fear that their skills have atrophied while working for WhiteHat.

    As WhiteHat continues to push out all but its yes-men, there won't be many good peers to work with for much longer.

    Advice to Management

    You've clearly made up your mind to push forward with checklist-driven development of broken features and outsourcing to sycophants. Many of us spoke up and tried to make things better while we were there, and we're exhausted. I can't imagine giving any advice that you'd even consider, other than to dump your equity when you leave.

  8. Helpful (11)

    "A Few Good Folks, Lots of Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I worked with a really great team of friendly, driven, talented people. We were all committed to writing solid, quality, usable software to make a difference for our users.

    Those who came before did a lot of solid work to establish best practices, update technologies and establish a maintainable product, despite the mountains of technical and organizational debt that surrounded them.

    There is all new management at the top, but results, so far, are mixed as to whether they are willing or able to address the long standing issues.

    Cons

    Unfortunately, what the company ultimately wanted was to throw features together as quick as possible without regard to quality or performance, as the resulting product shows that to be true. Any attempt to fix the root cause of technical problems was stymied by either by those that worried only about making the burn down charts look good or by the folks responsible for the terrible design in the first place.

    There were a lot of really great devs there, but they have mostly evaporated. The few remaining will be gone soon enough.

    Product management was not willing to collaborate with development, just insisting that devs "figure out" their incomplete and conflicting specs, but never being happy with the result. Ultimately, all decisions, technical an organizational were determined by corporate politics.

    Advice to Management

    You say you are truly concerned quality software. If so, you need to figure out who is and isn't being honest with you and which teams really care about quality too. All the information you need is there, all you have to do is look.


  9. Helpful (5)

    "Had "it" lost it..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WhiteHat Security full-time (More than 5 years)

    Pros

    If you want to learn how to hack websites, join Whitehat Security. Once you learn how, you can leave and make real $$.

    Cons

    Exec management is about empire building, politics is overwhelming for such a small company. Exec management won't talk to you if you don't directly report to them. Very toxic environment, once the "old guard" was tossed out the company went downhill fast. All the quality people have left.

    Advice to Management

    Need to fire all of Sr Management and start over before its too late to save the company.


  10. Helpful (11)

    "Company doesn't know what it wants to do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at WhiteHat Security full-time

    Pros

    1. Relaxed work environment in the Threat Research Center(TRC).
    2. There is opportunity to learn, just don't expect the company to appreciate you learning new things.

    Cons

    1. Awful salary after several years - In the TRC you start low which makes sense, but after a few years don't expect to have a livable wage in The Bay Area. Your salary isn't tied to how well you do, it's how well liked you are by upper management. In TRC it seems one has to be apart of a certain clique in order to reap the benefits of pay.

    2. You are not valued in the slightest - Despite the department telling you the opposite, they want you to leave the TRC after two years. It doesn't matter if you're a value to the TRC, if you aren't friends with the right people they don't want you to stay. The company is now facing the dilemma that talented employees want more pay instead of leaving. It is apparent upper management has never had to deal with this before, and does not know how to handle this situation.

    3. Terrible upper management - The management in TRC is atrocious at the top. It seems they sit back and do nothing. Employees who come up with great ideas that would improve TRC are laughed out of the room. Employees have been told how bad an idea is and on many occasions have had their idea stolen. For example, an upper manager will come up with this "new" idea (the same one that somebody else was told "wouldn't work") and push it out into the department. They then will take credit for the idea without having to acknowledge the original person.

    4. TRC is efficient, rest of company is not - TRC knows what it wants to do and continuously works towards this goal. The rest of the company has no idea what it's doing and has no vision:
    a. Customer Support is a mess of misinformation and confusion
    b. Marketing has no idea what it's doing
    c. Development was a massive liability until recently
    d. Sales does not care about margins, only gross. This continuously hurts the company by the awful deals they make, which in turn costs the company profit.

    Advice to Management

    Quit acting like a high school clique and get it together, you have a group of amazing individuals who are the sole reason this company is a success. Reward them with what they want and need in order to live in this area. The industry has changed and competitive pay is something that needs to be addressed, stop ignoring it and pull your head out of the sand.


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