Whole Foods Market Reviews in Chicago, IL | Glassdoor

Whole Foods Market Chicago Reviews

Updated March 1, 2017
211 reviews

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Chicago, IL Area

3.2
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Whole Foods Market co-CEOs John Mackey and Walter Robb
John Mackey and Walter Robb
96 Ratings

211 Employee Reviews

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Pros
  • The lively feel amongst team members (in 519 reviews)

  • Great company to work for with great benefits (in 309 reviews)

Cons
  • Back in October they laid off half the team members to save on labor cost (in 458 reviews)

  • Depending on position, work life balance can be a challenge (in 87 reviews)

More Pros and Cons

  1. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Lombard, IL
    Current Employee - Administrative Assistant in Lombard, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whole Foods Market full-time (More than 3 years)

    Pros

    Employee discount is helpful when on break

    Cons

    None come to mind - great place to work

    Advice to Management

    Keep hiring local talent


  2. "Pays well, for easy work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Chicago, IL
    Current Employee - Team Member in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Whole Foods Market part-time (More than 3 years)

    Pros

    decent pay for an entry level job, offers growth (at a snails pace), company is guilty of nepotism (but can work in your favor, if you stay with the company long enough), low-key work environment depending on the department you work, offers OT on Team Leader approval, flexible with a lot of things including placement (team members can switch departments if placement is available), build your rapport and you can excel in this company, full time workers have great and affordable benefits and 401K

    Cons

    hours are sporadic, slow follow through from leadership, leaders have many styles (some of which are very difficult to work with), slow-process with leadership, accountability is very difficult, communication and professionalism is required and respected in tough situations.

    Advice to Management

    control nepotism, it blocks off a lot of talent from reaching higher position


  3. "Seasonal Team Member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Bakery Team Member in Deerfield, IL
    Former Employee - Seasonal Bakery Team Member in Deerfield, IL
    Recommends
    Approves of CEO

    I worked at Whole Foods Market part-time (More than a year)

    Pros

    Great environment and awesome co-workers who strive for the same end goal

    Cons

    Schedule was not ideal, but being a retailer that is often the stigma that comes with the job

    Advice to Management

    Be on the same page


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  5. "Team Member Excellence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Evanston, IL
    Former Employee - Team Member in Evanston, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whole Foods Market full-time (More than 3 years)

    Pros

    Learning skills in a trade while honing Customer Service Skillsets

    Cons

    Demanding Hours, and entitled customers

    Advice to Management

    My managers were cool, if anything there needs to be more transparency down the ladder.


  6. "Great company that doesn't know who they are anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leadership in Chicago, IL
    Former Employee - Leadership in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Whole Foods Market full-time (More than 8 years)

    Pros

    Good people
    Good mission and values
    High quality standards for food
     A company that looks at more than the bottom line and tries to focus on community - either local or global.

    Cons

    Whole Foods Market has lost its way. The restructuring of departments and the decrease in labor budgets have negatively impacted moral, store standards and customer service.

    Advice to Management

    Who are we? If we want to be known for outstanding customer service - don't keep cutting labor. Your good people are stressed and maxed out. Team Leaders cannot write a schedule because of the lack of Team Members. They cannot even check their emails because they are so short staffed and end up stocking product vs. being leaders. There is no focus on training, conscious leadership, performance reviews, corrective action, new hires, etc. The admin team no longer exists. There are awesome events that are not marketed or communicated to our customers. The only admin position left is HR and they are overwhelmed/overworked- catch all for things store leadership doesn't have time for. This all equates to poor customer service, unhappy team members, poor quality standards and overall increased anxiety. Team builds do not exist and there is no labor or time for community outreach. Either get back to the basics and focus on customer service , team members and high quality food and standards or become a conventional grocery store. You can't be both. I understand that companies need to change with increased competition; however, stick to your core values or change them. Who and what are important?


  7. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team Member in Chicago, IL
    Former Employee - Customer Service Team Member in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Whole Foods Market part-time (More than 3 years)

    Pros

    Profit sharing, diverse work environment (Chicago), opportunity to transfer to another department or store, employee discounts - and good benefits if full-time.

    Cons

    Repetitive and simplistic job, handling stressed-out customers, not only are you literally selling all day but you are also promoting sales all day.


  8. "Produce production"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Produce Production in Hinsdale, IL
    Former Employee - Produce Production in Hinsdale, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Whole Foods Market full-time (More than 5 years)

    Pros

    work with school schedule and you are able to plan ahead

    Cons

    no career opportunities within the company

    Advice to Management

    work with all team members and allow people to grow within the company


  9. Helpful (2)

    "Overnight Baker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight Baker/Pastry in Chicago, IL
    Current Employee - Overnight Baker/Pastry in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whole Foods Market full-time (More than 3 years)

    Pros

    No constant pressure from management on a daily basis. Good overall environment with friendly faces. Opportunities to move up

    Cons

    The point system that governs lateness, sick days, personal days and vacation is way to draconian. 5 mins late = 1/2 point...15mins late = 1 point...6 pts within 12months is a termination.

    Advice to Management

    The point system while needed for the in motivated, lazy individual; can be tweaked to not be so imposing upon those who are responsible.


  10. "Decent job when I needed one."

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Front End Cashier in Chicago, IL
    Former Employee - Front End Cashier in Chicago, IL

    I worked at Whole Foods Market part-time (Less than a year)

    Pros

    I've had many part time/customer service roles and the management at Whole Foods was better than most anywhere else. They treated me like a human and actually cared. Pay is pretty good and lots of interesting, eclectic, creative fellow employees.

    Cons

    The work itself can get mind numbingly dull. Hours are meh but it's retail so lots of evenings and weekends.


  11. Helpful (2)

    "Over confident, misguided, and losing its core values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Culinary Team Leader in Chicago, IL
    Former Employee - Culinary Team Leader in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Whole Foods Market full-time (More than 3 years)

    Pros

    20% Discount
    Health benefits that make sense
    Stock option after minimum service hours
    Beautiful stores for the customers
    Decent pay

    Cons

    Over expanded without a plan of having proper leadership ready
    Poor planning
    Improper training
    Inconsistent expectations
    Misinformed and poor communication from regional/ global leadership
    Outdated technology
    Inefficient administrative systems
    Unrealistic labor targets to meet quality standards and customer expectations
    Team Leaders not salaried which creates poor training situations especially in new stores (Midwest)

    Advice to Management

    Read 'Onward' and learn from Starbucks. The upper leadership needs a major restructuring and the front line team members need support. Why did Walter Robb get $13 million for stepping down!?!? Doesn't seems like a good use of money...



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