Wiley "upper management" Reviews | Glassdoor

Wiley Employee Reviews about "upper management"

Updated 3 Sep 2019

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3.1
46%
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68%
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Wiley CEO 	Brian Napack (no image)
Brian Napack
126 Ratings
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Reviews about "upper management"

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  1. Helpful (6)

    "Sr. Admissions Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Oak Brook, IL
    Negative Outlook
    Disapproves of CEO

    I worked at Wiley full-time for more than 5 years

    Pros

    - Good Benefits - Good training - Hard working admissions staff - Leader in the Industry

    Cons

    - Student first focus has changed to be primarily quantity over quality now - Departments rarely work together - Operations Management is never around (travel or behind closed doors) - Admissions Upper Management is unapproachable - Directors in Admissions run multiple accounts and constantly in meetings leaving little time for staff - Best people have left Admissions Dept or are looking to find a way to leave... to join other departments

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    Advice to Management

    Culture used to be important but no longer seems to be a real priority. Stop having staff 'focus groups' if you don't intend to change anything. It's important to listen to front line staff who don't trust Sr. Admissions Management

    Wiley2018-01-25
  2. "Working in student recruitment fulfilling yet very stressful. There are metrics that need to be met."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Wiley full-time

    Pros

    Environment is great and people are wonderful.

    Cons

    The communication and transparency of upper management to workers

    Advice to Management

    Talk to us, so we don't have to deal with surprises with company policy.

    Wiley2019-09-03
  3. Helpful (6)

    "Too many organizational changes & upheavals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wiley full-time for more than 3 years

    Pros

    Flexibility, great work-life balance for the most part and the Wiley family’s involvement in the business makes the company feel like an extended family.

    Cons

    Way too much politics and cronyism in some upper management teams leading to a few people hoarding power and creating constant organizational/ structural changes that benefit them but affect team morale & create an environment of instability. There are some people who seem to wield a lot of power and authority simply because of who they are friends with. There are some supervisors who play favorites and have a... high turnaround rate with people leaving to join other publishers and yet HR does not investigate or conduct exit interviews allowing the dysfunction to continue. When good/ talented people switch teams or leave within a year, it is important to find out why. Also, salaries need to be commensurate with credentials and value to the company, not just number of years spent at Wiley.

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    Advice to Management

    Distribute power more evenly over various teams and people rather than allowing a few people to wield enough power to “play chess” with constant organizational changes. Investigate reasons for high employee turnover in some teams—why do people leave that team or move to a different team within Wiley? You might uncover issues at the top. Hold smaller roundtables instead of large townhalls so you can LISTEN rather... than talk at your employees. Salaries, recognition & promotions should reward actual work, talent and value rather than just number of years spent at Wiley.

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    Wiley2019-03-21
  4. "Publishing world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wiley full-time for more than 10 years

    Pros

    work/life balance better than most

    Cons

    workload is overwhelming with no support, upper management says they want to hear from you, but really they don't want to hear the negative, because you are perceived as disgruntled or a complainer. removal of layers has left no room for career advancement

    Advice to Management

    I'm done giving advice that turns into a project and then a new set of managers are on board and we start the vicious cycle again!

    Wiley2018-04-27
  5. Helpful (18)

    "Get out before you are thrown under the bus b/c of someone else's incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maitland, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wiley full-time for more than 5 years

    Pros

    -Benefits, PTO -Associates/Mid-level Managers are almost all solid, good people who you can relate to and have good conversations with at the office.

    Cons

    A lot of these reviews have been spot on, but I also want to point out some particular situations based on the Maitland (Orlando) location (which may also coincide with the culture out of the Oakbrook office (Chicago) since they were both formerly "Deltak"- -Be wary of those in upper management, particularly VP level leadership. You should know exactly who these (few) people are if you work/worked there...also... that may incorporate a couple "Partnership Directors" (PDs) - however, most of them are now in over their heads with extra work/partners since others in their role have left or "moved on for another opportunity" (aka forced them out of the company). The company has decided to not backfill almost any position, which leads to extra work for those still there, especially employees at the lower level that end up taking on the extra work at their lower salary. -These VPs have single handedly run Deltak (now WES) into the ground. For reasons unknown but assumptions based on quarterly/yearly performance after the merger with Wiley, there is nothing stopping them from making one catastrophic TERRIBLE decision to the next. Many of us presumed that it was specifically tied to their bonus based on conditions of the merger in 2012. They are willing to make any decision regardless of the ill effects on others based solely on their paycheck. -Over the past 2-3 years, salaries have become stagnant. This year, there were no raises for a whole department (not sure if others were also faced with this news). Leaders coach middle-management on how to spin it so that the associates feel like the rest of the world (other companies) are also in the same boat. -VPs in the Maitland office constantly fear communicating news to the rest of the office, so much so that even news that may be viewed as neutral or a change that won't affect them makes associates nervous leaving town hall meetings. When something is going to be negative (like no salary increases for example), you can count on these men to BOMB the message. -These same VPs and a few PDs (as mentioned earlier), have no issues throwing you under the bus for their incompetence. The mismanagement and lack of real understanding of how to work with the partner universities are a daily storyline. The real issue is that anyone underneath upper management has to solve the problems created by them for them. -Multiple people (outside of the few mentioned) have walked into work like it was any other day only to be confronted with information that has been exaggerated (or even misconstrued) to put them on a "performance plan." Witnessing this on multiple occasions, the performance plan is in no way to assist the employee in getting better at their job but using it as a forcible offense to get them out of the company. Whether these decisions are made based on not wanting to conduct real layoffs so they can hit goals set forth by Wiley management- or- because they do not want to further scare anyone left at the company- who really knows. About 95% of the people put into these situations were actually decent at their jobs, so one can only guess that upper management was either threatened by them or they are so delusional they weren't able to see the quality of their work. Whatever the case, it is a huge travesty to the office and to those who worked for/with these employees. -Lastly, there are multiple scenarios of witnessing ageism (both young and older employees) and sexism in the office place. Most of this also coincides with the type of psychological warfare that upper management is gladly willing to partake in order to make you feel inadequate, therefore justifying their treatment toward you and your co-workers. Those shortcomings lie within themselves, but somehow, you will surely walk out of that organization feeling little confidence in your abilities and strengths that you once certainty knew you possessed. Don’t let it get to you though- it’s about them, not you.

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    Advice to Management

    It's too late to undo all the terrible decisions and initiatives that have been put into place by upper management at Deltak/WES. Unsure of the quality of leadership at HQ in Hoboken, but if anyone there is listening there and cares ...the source of the problem is stated above. If you know this already and have done nothing, I guess Wiley and Deltak are in good company together on this one and I have nothing else to... offer.

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    Wiley2017-09-05
  6. Helpful (25)

    "The end is near! Get out while you can."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wiley full-time for more than 10 years

    Pros

    Some truly wonderful people work at Wiley. Great work/life balance, awesome PTO.

    Cons

    The company has been "transitioning" for 5 years now but there is no end in sight. Upper management simply doesn't know what they're doing, or what the long game is. They reorg several times a year and undo the actions from the previous reorg. People leave and aren't replaced - that work is just shoved onto the team members who are left. No financial investment being made in the businesses tied to print, but... those teams still have numbers to hit, books to publish, and authors to woo.

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    Advice to Management

    The problem is not the people who are leaving in droves for better opportunities, or who are being made redundant. The problem is at the top. Clean house.

    Wiley2017-02-24
  7. Helpful (10)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Plebe in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wiley full-time for more than 3 years

    Pros

    The benefits are pretty good.

    Cons

    Everything else. Especially credibility of upper management.

    Advice to Management

    Pay some attention to improving the culture. If you're gonna ask people to work all the time, at least pay them appropriately. We're not all in love with the company, you know. For some of us, it's just a job. Also, morale sucks. Spend some money on some perks for the rank-and-file every once and a while.

    Wiley2017-03-03
  8. Helpful (1)

    "Undervalued employees"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Bronx, NY

    I worked at Wiley full-time for more than 3 years

    Pros

    Fantastic people to work with, flexible hours and PTO, a nice new office layout

    Cons

    Underpaid employees (even compartitively with the rest of publishing which is a low paying industry), little recognition or incentive for over performance, very hierarchical with regards to upper management

    Advice to Management

    Learn to value your employees more in one way or another, whether it be performance rewards, spot bonuses, a call out in a small team meeting, or movement within the company and you won't lose those people.

    Wiley2016-12-16
  9. Helpful (13)

    "No idea how it stays in business...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wiley

    Pros

    -Good work/life balance (most people leave by 4:30 PM every day, many leave earlier and/or work from home a few days a week) -Several kind and friendly co-workers -Good benefits (though most of their new hires are through a temp agency, so of course these benefits won’t apply) -Downtown Hoboken (where HQ is located) is a great area for food, drinking, shopping, etc

    Cons

    While upper management may be nice, they are horribly inept at their actual jobs. They lack an understanding of how to delegate tasks, make decisions,are terrible at communication, and are horribly out of touch with publishing and how a business ought to be run. Within my first few days, I was told that, over the last few years, Wiley has undergone frequent layoffs and reorganizations (on a daily basis, 9/10 Wiley... employees whom you may ask a question to- since their job title implies they should know the answer- will say something akin to: “actually, during the reorg I was moved over here so I’m just learning how this works myself”; you will then be passed on to another person who is equally inexperienced....and so on and so forth). While these reorganizations are obviously a serious problem, upper management seems to think it’s all a big joke. Among other things, I was laughingly told that “it [the reorg] has been happening every year and will keep happening” and that “you and others [new employees] have walked into a mess.” In other words, everyone- especially those who are in a position to make a difference at the company- display an “I know this sucks and isn’t the way it should be, but it’s just how it is so oh well haha”-type attitude. Additionally, new hires are given little to no training whatsoever; if you are given any training, don’t expect any help from your direct manager with understanding any of the outdated online systems as- again, due to the constant reorgs- he/she probably doesn’t know how they work either. Wiley is currently, constantly claiming that it wants to be digital-focused and progressive company but has no idea how to go about this. Case in point: higher ups will SAY in meetings that we “need to move forward”, make the “best use” of everyone’s time, yet their actions show otherwise. Assistants and coordinators, in particular, are constantly made to do outdated tasks and produce documents that authors, sales reps, etc haven’t had use for in years either because a) they’re used to it b) 1 out of 1000+ authors or reps asked for it; furthermore, they are told to do one thing one day, only for it to be changed within hours....and then changed back again.. Wiley, you cannot move forward if you’re constantly doing archaic practices. Wiley, you cannot make every single author and rep happy and thus cannot do everything that every single person asks.Wiley, you cannot simply obsess over what every other publishing company is doing and steal their ideas (which you fail to execute anyway). Wiley, you SHOULD (but fail) to respect your employees and follow through on your ideas.

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    Advice to Management

    They honestly won’t listen so it doesn’t matter, but the point is: Stop. Constantly. Reorganizing. Make. Decisions. Stick. To. Them. My real advice is for those considering working here: if you’re at a point in your life where all you want is to clock in, clock out, and get a paycheck (no shame in that), then give it a try. If, however, you want a job that can become your career, a job where you can grow and... learn, a job where you can respect your colleagues and supervisors, a job where what you’re doing actually makes sense and matters...then stay away. stay far away.

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    Wiley2016-10-09
  10. Helpful (7)

    "Truly Dismal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Director in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wiley

    Pros

    Work/ Life Balance can be okay. Many people leave at four, but that is largely because of apathy.

    Cons

    Management regularly demeans the staff. If you enjoy being told you are not good at your job and want to be talked down to every day, this is the place for you. The place is completely demoralizing. Upper management, particularly in Technology, is too worried about territory and politics to provide a decent working experience. Employees are treated badly.

    Advice to Management

    Get a clue! The technology leadership only cares about advancing their own careers.

    Wiley2016-10-13
Found 38 reviews