Wiley Employee Reviews about "upper management"

Updated Jun 26, 2020

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3.9
72%
Recommend to a Friend
85%
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Wiley President and Chief Executive Officer 	Brian Napack (no image)
Brian Napack
235 Ratings
Pros
  • "Work life balance is highly encouraged throughout company(in 210 reviews)

  • "Good benefits and competitive salaries(in 64 reviews)

  • Cons
  • "Constant restructure with no benefit, feels just like it's upper management trying to make a mark and then move on(in 40 reviews)

  • "Senior management very poor unfortunately(in 26 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 4.0
      Former Employee, more than 5 years

      Sr. Admissions Advisor

      Jan 25, 2018 - Admissions Advisor in Oak Brook, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good Benefits - Good training - Hard working admissions staff - Leader in the Industry

      Cons

      - Student first focus has changed to be primarily quantity over quality now - Departments rarely work together - Operations Management is never around (travel or behind closed doors) - Admissions Upper Management is unapproachable - Directors in Admissions run multiple accounts and constantly in meetings leaving little time for staff - Best people have left Admissions Dept or are looking to find a way to leave to join other departments

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      6 people found this review helpful

      Wiley Response

      Director

      Thanks so much for the feedback! We agree that culture is an incredibly important part of the workplace and can absolutely drive success. Hopefully you'll continue to see steady improvements and we'll get that four-star review up to five!

    2. 3.0
      Current Employee, more than 3 years

      Too many organizational changes & upheavals

      Mar 21, 2019 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, great work-life balance for the most part and the Wiley family’s involvement in the business makes the company feel like an extended family.

      Cons

      Way too much politics and cronyism in some upper management teams leading to a few people hoarding power and creating constant organizational/ structural changes that benefit them but affect team morale & create an environment of instability. There are some people who seem to wield a lot of power and authority simply because of who they are friends with. There are some supervisors who play favorites and have a high turnaround rate with people leaving to join other publishers and yet HR does not investigate or conduct exit interviews allowing the dysfunction to continue. When good/ talented people switch teams or leave within a year, it is important to find out why. Also, salaries need to be commensurate with credentials and value to the company, not just number of years spent at Wiley.

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      6 people found this review helpful

      Wiley Response

      Director

      Thanks so much for the review! Work/life balance and flexibility is incredibly important so I'm glad you're able to take advantage of that at Wiley. Did you know that we recently launched our Job Architecture program to help employees understand where their role falls within the company's overall structure and to align all roles with industry standards. As a current employee you should definitely check that out (accessible from the company intranet) and if you still have concerns please reach out to your HR business partner. Equality is of the utmost importance! You should also check out the new HR section of the intranet which includes a section for leaving and the exit interviews that you mentioned. Thanks again!

    3. 3.0
      Current Employee, less than 1 year

      Working in student recruitment fulfilling yet very stressful. There are metrics that need to be met.

      Sep 3, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Environment is great and people are wonderful.

      Cons

      The communication and transparency of upper management to workers

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    4. 2.0
      Former Employee, more than 10 years

      Sad to witness a great company in the throes of self destruction

      Jan 16, 2015 - Employee in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It used to be a great place to work with a few exceptions; one being lower than industry average pay. In fact it was always rated among the top employers for places to work. We were almost treated like part of the family. Benefits and PTO was, and still is fantastic!

      Cons

      Upper management changed and in came the "consultants" and out went all of the talent in lieu of contracting all critical work overseas. Publishing as an industry is in flux and requires new ideas to stay in the game. Unfortunately management wasn't producing these ideas and the employees who had them, along with a vision for growth in a tough market, were ignored, and then eventually laid off. The current upper management is even more clueless and believes everything is solved not by their own new thinking, but by saving dollars by contracting everything to India.

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      17 people found this review helpful
    5. 1.0
      Current Employee, more than 5 years

      Wiley: The Miley Cyrus of the Publishing World. Sad and Embarrassing.

      Sep 24, 2013 - Media in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the hoboken location is nice. some flexibility in work. journals division is strong. pearson education is building HQ a block away. may give wiley employees possibility of working for company that knows what it is doing.

      Cons

      global higher ed has done a bad job trying to transition into digital. technology upgrades have failed miserably: example: wileyplus v5- which lost millions--. Management team responsible for this still involved in new projects which are doing badly. As many current and former employees have said, "the atmosphere is toxic." leadership has no idea what platform to use for digital media; editorial direction is abysmal; entitled publishers who can't manage teams, but can put on good acts.editorial leadership is incompetent. massive reorganization to bolster stock. middle and upper management still in place, even though under their "leadership" global higher ed has done astoundingly bad. classical example of old boy network. moral is at an all time low. depressing atmosphere. given a chance, most employees would leave. Many LAZY editors who "work" from home fulltime, yet don't bother to engage with support staff in mature manner. Most arrogant publishers i've come across. they mask their incompetence by aggressive and rude behavior that only highlights their utter lack of management skill or emotional intelligence. In a word, working at Wiley is like watching Miley Cyrus at the VMAs: embarrassing and cringe worthy; and uttery unaware.

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      6 people found this review helpful
    6. 4.0
      Former Employee, more than 3 years

      Good Learning Experience

      Oct 27, 2015 - Anonymous Employee in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company worked to treat its employees well. Pushing to make sure that goals were achieved and in return for the hard work when they were achieved employees would receive bonuses.

      Cons

      Upper management didn't always pair the right person to the position. The person in charge of IT did not have a background in IT. Expectations were often skewed because of the background gap, explaining that setting a quota for tickets to be closed was not the way to get the job done properly was misunderstood and questioned (why can't we expect each technician to close 10 - 12 tickets per day?.. not all tickets take 1 hour or less to close was not a good enough explanation )

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      2 people found this review helpful
    7. 4.0
      Current Employee, less than 1 year

      Old company constantly strives to make permanent footprints on the ever-changing world of publishing.

      Dec 27, 2013 - Administrative Assistant in Indianapolis, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The ability to work at your own pace on most days has been a plus for me. Convenient access to numerous types of internal training has also been a big help during our restructuring process. Wiley also tries to make sure its employees can achieve a good work/life balance and in the short time I've been here, they seem to succeed by offering paid vacation time, early release on days before federal holidays, and good insurance and retirement plans for full-time workers.

      Cons

      Recent restructuring has led to some confusion among employees while learning new processes, and lack of access to upper management has often occurred because they are quite busy learning new processes themselves. However, 2014 is trending up and we are continuing to adjust to changing schedules and task lists as more time goes on.

      1 person found this review helpful
    8. 2.0
      Former Employee, more than 10 years

      The end is near! Get out while you can.

      Feb 24, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some truly wonderful people work at Wiley. Great work/life balance, awesome PTO.

      Cons

      The company has been "transitioning" for 5 years now but there is no end in sight. Upper management simply doesn't know what they're doing, or what the long game is. They reorg several times a year and undo the actions from the previous reorg. People leave and aren't replaced - that work is just shoved onto the team members who are left. No financial investment being made in the businesses tied to print, but those teams still have numbers to hit, books to publish, and authors to woo.

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      25 people found this review helpful
    9. 2.0
      Current Employee, more than 5 years

      Change is the new norm

      Jan 27, 2016 - Marketing in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Life work balance In business for 200+ years Great location & International offices Very professional supervisors (excluding anything above vp)

      Cons

      Upper management not agile, cost cutting measures (layoffs) have lasted for more than 3 years. Compensation is below average for San Francisco(in the SF office). Current branding "One Wiley" is a priority only in word, not in action.

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      14 people found this review helpful
    10. 4.0
      Former Employee, less than 1 year

      John Wiley and Sons a great place to work.

      Apr 17, 2009 - Intern in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company culture is great. 35 hour work week is nice. Working in the Hoboken offices is great. Transportation is a block away and the town itself is lively. Great food. People at the company are very nice and willing to help you.

      Cons

      I really enjoyed my experience with the company. Some upper management can be more helpful than others in ensuring that you are doing your best to move along your career path. Others expect you to be very self motivated. Which is OK if your the right type of person.

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      1 person found this review helpful
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