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Wiley Employee Reviews about "upper management"

Updated Jun 24, 2021

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Found 42 of over 1,417 reviews

3.9
78%
Recommend to a Friend
87%
Approve of CEO
Wiley President and Chief Executive Officer 	Brian Napack (no image)
Brian Napack
304 Ratings
Pros
  • "good company overall - work life balance(in 236 reviews)

  • "Good benefits and competitive salaries(in 69 reviews)

  • Cons
  • "There were no downsides at Wiley(in 125 reviews)

  • "Upper Management changed frequently and strategy would change as well(in 42 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 4.0
      Former Employee, more than 5 years

      Very Flexible Company

      Jun 24, 2021 - Partner Success Manager in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work/life balance for most

      Cons

      Upper Management changed frequently and strategy would change as well.

      Continue reading
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    2. 2.0
      Former Employee, more than 3 years

      Disorganization in upper management

      Mar 24, 2021 - Marketing Manager in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can grow more in personal skillsets if your role requires travel.

      Cons

      Poor structure and communication amongst upper management which causes discord in multiple departments. Performance Reviews are primarily based on if you are personally liked or not. Not so much work output.

      3 people found this review helpful
    3. 3.0
      Current Employee

      Working in student recruitment fulfilling yet very stressful. There are metrics that need to be met.

      Sep 3, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Environment is great and people are wonderful.

      Cons

      The communication and transparency of upper management to workers

      Continue reading
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    4. 3.0
      Current Employee, more than 3 years

      Too many organizational changes & upheavals

      Mar 21, 2019 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, great work-life balance for the most part and the Wiley family’s involvement in the business makes the company feel like an extended family.

      Cons

      Way too much politics and cronyism in some upper management teams leading to a few people hoarding power and creating constant organizational/ structural changes that benefit them but affect team morale & create an environment of instability. There are some people who seem to wield a lot of power and authority simply because of who they are friends with. There are some supervisors who play favorites and have a high turnaround rate with people leaving to join other publishers and yet HR does not investigate or conduct exit interviews allowing the dysfunction to continue. When good/ talented people switch teams or leave within a year, it is important to find out why. Also, salaries need to be commensurate with credentials and value to the company, not just number of years spent at Wiley.

      Continue reading
      6 people found this review helpful

      Wiley Response

      Director

      Thanks so much for the review! Work/life balance and flexibility is incredibly important so I'm glad you're able to take advantage of that at Wiley. Did you know that we recently launched our Job Architecture program to help employees understand where their role falls within the company's overall structure and to align all roles with industry standards. As a current employee you should definitely check that out (accessible from the company intranet) and if you still have concerns please reach out to your HR business partner. Equality is of the utmost importance! You should also check out the new HR section of the intranet which includes a section for leaving and the exit interviews that you mentioned. Thanks again!

    5. 3.0
      Current Employee, more than 10 years

      Publishing world

      Apr 27, 2018 - Anonymous Employee in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work/life balance better than most

      Cons

      workload is overwhelming with no support, upper management says they want to hear from you, but really they don't want to hear the negative, because you are perceived as disgruntled or a complainer. removal of layers has left no room for career advancement

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    6. 4.0
      Former Employee, more than 5 years

      Sr. Admissions Advisor

      Jan 25, 2018 - Admissions Advisor in Oak Brook, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good Benefits - Good training - Hard working admissions staff - Leader in the Industry

      Cons

      - Student first focus has changed to be primarily quantity over quality now - Departments rarely work together - Operations Management is never around (travel or behind closed doors) - Admissions Upper Management is unapproachable - Directors in Admissions run multiple accounts and constantly in meetings leaving little time for staff - Best people have left Admissions Dept or are looking to find a way to leave to join other departments

      Continue reading
      6 people found this review helpful

      Wiley Response

      Director

      Thanks so much for the feedback! We agree that culture is an incredibly important part of the workplace and can absolutely drive success. Hopefully you'll continue to see steady improvements and we'll get that four-star review up to five!

    7. 2.0
      Former Employee, more than 5 years

      Get out before you are thrown under the bus b/c of someone else's incompetence

      Sep 5, 2017 - Anonymous Employee in Maitland, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Benefits, PTO -Associates/Mid-level Managers are almost all solid, good people who you can relate to and have good conversations with at the office.

      Cons

      A lot of these reviews have been spot on, but I also want to point out some particular situations based on the Maitland (Orlando) location (which may also coincide with the culture out of the Oakbrook office (Chicago) since they were both formerly "Deltak"- -Be wary of those in upper management, particularly VP level leadership. You should know exactly who these (few) people are if you work/worked there...also that may incorporate a couple "Partnership Directors" (PDs) - however, most of them are now in over their heads with extra work/partners since others in their role have left or "moved on for another opportunity" (aka forced them out of the company). The company has decided to not backfill almost any position, which leads to extra work for those still there, especially employees at the lower level that end up taking on the extra work at their lower salary. -These VPs have single handedly run Deltak (now WES) into the ground. For reasons unknown but assumptions based on quarterly/yearly performance after the merger with Wiley, there is nothing stopping them from making one catastrophic TERRIBLE decision to the next. Many of us presumed that it was specifically tied to their bonus based on conditions of the merger in 2012. They are willing to make any decision regardless of the ill effects on others based solely on their paycheck. -Over the past 2-3 years, salaries have become stagnant. This year, there were no raises for a whole department (not sure if others were also faced with this news). Leaders coach middle-management on how to spin it so that the associates feel like the rest of the world (other companies) are also in the same boat. -VPs in the Maitland office constantly fear communicating news to the rest of the office, so much so that even news that may be viewed as neutral or a change that won't affect them makes associates nervous leaving town hall meetings. When something is going to be negative (like no salary increases for example), you can count on these men to BOMB the message. -These same VPs and a few PDs (as mentioned earlier), have no issues throwing you under the bus for their incompetence. The mismanagement and lack of real understanding of how to work with the partner universities are a daily storyline. The real issue is that anyone underneath upper management has to solve the problems created by them for them. -Multiple people (outside of the few mentioned) have walked into work like it was any other day only to be confronted with information that has been exaggerated (or even misconstrued) to put them on a "performance plan." Witnessing this on multiple occasions, the performance plan is in no way to assist the employee in getting better at their job but using it as a forcible offense to get them out of the company. Whether these decisions are made based on not wanting to conduct real layoffs so they can hit goals set forth by Wiley management- or- because they do not want to further scare anyone left at the company- who really knows. About 95% of the people put into these situations were actually decent at their jobs, so one can only guess that upper management was either threatened by them or they are so delusional they weren't able to see the quality of their work. Whatever the case, it is a huge travesty to the office and to those who worked for/with these employees. -Lastly, there are multiple scenarios of witnessing ageism (both young and older employees) and sexism in the office place. Most of this also coincides with the type of psychological warfare that upper management is gladly willing to partake in order to make you feel inadequate, therefore justifying their treatment toward you and your co-workers. Those shortcomings lie within themselves, but somehow, you will surely walk out of that organization feeling little confidence in your abilities and strengths that you once certainty knew you possessed. Don’t let it get to you though- it’s about them, not you.

      Continue reading
      19 people found this review helpful
    8. 2.0
      Former Employee, more than 10 years

      The end is near! Get out while you can.

      Feb 24, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some truly wonderful people work at Wiley. Great work/life balance, awesome PTO.

      Cons

      The company has been "transitioning" for 5 years now but there is no end in sight. Upper management simply doesn't know what they're doing, or what the long game is. They reorg several times a year and undo the actions from the previous reorg. People leave and aren't replaced - that work is just shoved onto the team members who are left. No financial investment being made in the businesses tied to print, but those teams still have numbers to hit, books to publish, and authors to woo.

      Continue reading
      25 people found this review helpful
    9. 2.0
      Former Employee, more than 3 years

      Manager

      Mar 3, 2017 - Plebe in Hoboken, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits are pretty good.

      Cons

      Everything else. Especially credibility of upper management.

      Continue reading
      10 people found this review helpful
    10. 3.0
      Former Employee, more than 3 years

      Undervalued employees

      Dec 16, 2016 - Anonymous Employee in Bronx, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic people to work with, flexible hours and PTO, a nice new office layout

      Cons

      Underpaid employees (even compartitively with the rest of publishing which is a low paying industry), little recognition or incentive for over performance, very hierarchical with regards to upper management

      Continue reading
      1 person found this review helpful
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