Willamette Dental Group Reviews | Glassdoor

Willamette Dental Group Reviews

Updated November 6, 2018
188 reviews

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4.1
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Eugene Skourtes
146 Ratings

Employee Reviews

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Pros
Cons
  • "long hours but on the plus side you work four ten hour days and have more time with your family" (in 10 reviews)

  • "Lots of process improvements and changes are being implemented to ensure they are an Employer of Choice - which is a good thing" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Excellent people, benefits, compensation, and mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Hillsboro, OR
    Current Employee - Administrative in Hillsboro, OR
    Recommends
    Positive Outlook

    I have been working at Willamette Dental Group full-time (More than a year)

    Pros

    Willamette is a wonderful company to work for. The company fulfills the mission and values of the company on a daily basis. Feedback is solicited from patients and employees alike and then the company makes changes based on the input received. Everyone that works at Willamette believes in our philosophy and doing the right thing for patients.

    Cons

    As it is with all companies that want to evolve and grow, there are lots of changes that take place. These can sometimes be communicated better.

    Advice to Management

    Keep listening and involving employees in business decisions. Work with employees to create long-term career/growth plans.

    Willamette Dental Group Response

    Feb 27, 2018 – Talent Acquisition Coordinator

    Thank you so much for taking the time to provide a review and for all the thoughtful feedback!


  2. "Dental Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Everett, WA
    Former Employee - Dental Assistant in Everett, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Willamette Dental Group (Less than a year)

    Pros

    Dental team is like a big family. Members care for one another. Dentist treat you with respect and not like a slave. The working environment is team oriented and supportive.

    Cons

    Twelve hour days. Long hour days are hard for parents with little kids.

    Advice to Management

    If possible, bonuses would be greatly appreciated. Newer dental supplies and equipment would be a plus. Team appreciation would boost the moral!

  3. "Great mission, full of potential, but holding themselves back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willamette Dental Group full-time

    Pros

    No shortage of work. Not as silo'd as other companies. Still retains a little of small company feel. Benefits are good.

    Cons

    Upper management is disconnected from middle. Middle management generally are not mentored or trained up to better serve their employees. Major communication gaps. Major rift between clinical and business focus. Employees are told to come up with ideas but they are never implemented, their voices are lost. Decision making seems to be the hardest part due to decision changing rapidly without warning, causing frustration, loss of revenue, expense to employee moral and a general disconnected feeling.

    Advice to Management

    Middle management is the bridge between your vision and the workforce that will bring it to fruition. Communicate clearly to all parties. Make decisions and stand by them.


  4. "20 year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Assistant in Richland, WA
    Current Employee - Dental Assistant in Richland, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willamette Dental Group full-time (More than 10 years)

    Pros

    love working at Willamette Dental you have great staff and if you have family emergency you have plenty others to cover for you. 401k is great and health care benefits are too.

    Cons

    long hours but on the plus side you work four ten hour days and have more time with your family.

    Advice to Management

    keep letting the doctors have control over the schedule and they will stay longer.


  5. "Dental Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Willamette Dental Group full-time

    Pros

    Great Company to work for

    Cons

    Too many hours, which is also a good thing.


  6. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Assistant in Portland, OR
    Current Employee - Dental Assistant in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Willamette Dental Group part-time (Less than a year)

    Pros

    Pay, great support from co-workers, good benefits

    Cons

    Long hours, packed schedule, feel like patients don’t get enough personalized care. Feel like doctors are told to just patch teeth rather than place a crown, patients come back for continuous broken teeth. The feeling that new grads or younger less experienced assistants are favorited over more mature, highly skilled ones. You get the “not a good fit” when trying to get placed in a full time position or changing locations. That doesn’t help one try to “fix” or better themselves in their career. The interview process for current employees varies and are not always fair or without bias. Management, in general, has its favorites and seem to let it show (not all). Those in on-call positions aren’t treated like they are apart of the company, just the help and aren’t appreciated. There are those that care but aren’t in position to help. Doctors aren’t given enough say so during the hiring process. My experience has not been positive and feel like as an older highly skilled assistant who’s number 1 duty is to make patients experience an amazing one, I don’t matter. A few staff members who don’t like you can keep you from growing and achieving your goals. Willamette my not be my employer of choice.

    Advice to Management

    More input from support staff, leads, mainly hygiene, seem to have more say in DA issues. I would love to see DA’s be treated as equals and not just “assistants”. Too many PM with a superiority complex and bias. Procedures regarding inter office hiring should be standard and done correctly, every time. All applicants should be looked at and current employees should get first choice. Hiring inter office shouldn’t take long, it’s ridiculous how long we wait for answers.


  7. "Patient Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willamette Dental Group full-time

    Pros

    Insurance was good. co-workers were great!

    Cons

    didn't pay well and management sucks

  8. Helpful (1)

    "Registered Dental Hygienist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Dental Hygienist in Bellevue, WA
    Current Employee - Registered Dental Hygienist in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willamette Dental Group full-time (More than 10 years)

    Pros

    The Pro Active approach to Dental health is very much in line with the prevention training I received in Dental Hygiene school. Many other positions I had required me to sell or promote dentistry and products as production of income for the office. I love the focus on prevention and education.

    I have amazing benefits and I am considered full time as a 30 hour a week employee! Willamette provides well for its employees!

    Willamette attracts a great number of truly caring and talented health care providers that are wonderful to work with.

    Cons

    I do not have enough time to work with new patients to do a full assessment, cleaning and oral health education. It causes me to experience stress when the time allowed is to short to provide the ideal care.

    Advice to Management

    Plan a realistic amount of time to fully provide care and education to newly on board patients to the practice.


  9. Helpful (3)

    "Not the best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Willamette Dental Group full-time (Less than a year)

    Pros

    1. Good benefits (for non-dentist employees only)
    2. Friendly working environment
    3. Guarantee pay/ salary based. Good for STARTERS.

    Cons

    1. Benefits are the same as any other companies (I don't see why people perceive this as a pro. Full benefits for full time "dentist" are considered common sense nowadays. It's not a "selling point."
    2. Terrible pay for the time you spent working. Salary based. Yes, there are elements based on "performance," but you won't get what you want unless you stay for at least 1 year, which is a waste of time for "experienced" dentists. If you're from the East coast, you know how low you get paid per day as a starter. This is worse.
    3. Partially evidence-based. Yes, they claim they have research teams w/ some dental schools or research centers. You will never know if this is true as an individual. Since the company is claimed as "evidence-based," they expect employees to listen and do as told to what is provided. This is deceitful for employees who actually want to learn dentistry.
    4. No opportunities for specialty work, unless you're higher up on the tier. Biased/favoritism on some employees. Yes, you CAN do specialty work but it comes with requirements and regulations, to the point they will just discourage you from doing them. You won't have adequate instruments/equipment to do specialty work. Even if you have all you need, you need to have your assistants "trained" with time to know exactly what you are doing. In all, it's a total waste of time if you are planning on doing something you don't usually do before.
    5. No actual autonomy. After all, you're an employee of a private company.
    6. Staffs are not properly trained or balanced in team management. Higher ups get more experienced staffs. Does this matter? Yes, more experienced staffs can do more work efficiently, thus won't waste your time doing something that's not on your job description. After all, the company will ask you "nicely" to spend time to help others on a daily basis. Why? all in all is to save money.

    Advice to Management

    1. Please actually "show" your employees how much you care about them. Not just saying it. If you don't think it's worth your time, please just don't say some foolishly nice things, it only makes things worse.
    2. Please don't actually "lie" about stuff you don't think it's going to happen. It actually matters to the people who want to get into your company.
    3. You really don't need a long period of time to find replacements. It's sad you need employees who already are quitting to stay for some days to months as an excuse for you to obtain enough money/ stable patient flow/reputation?!?!. Having 50+ offices across 3 states, the company has enough reputation. The biggest reason patients choose your company is largely because of your insurance policies according to their sayings.
    4. Please standardize your protocols better, so your staffs can actually understand after reading them 2 times. Please don't be lazy on this by asking those who do know to help those who don't know. It's a matter of being professional and spending some time to read.
    5. Please don't experiment on patients and claim some of these experiments are evidence-based at the time. This is a matter of legal issues. It does not matter if it's dangerous for patients or not. Please actually list out your reference sources instead of posting them like you are the pioneers of the subjects.
    6. Please integrate more merit-based values in your payroll system. Your performance based system only encourages employees to be as slow as possible. But again, your DMO income is from your premiums. Ultimately, you don't really care.
    7. Please actually face your employees and tell them if they are doing something incorrect or something that is not expected by the company, instead of making detours by going through levels of employees. This only delays the mistakes from getting worse and not solving the problems. But again, it's a private company after all. Everything is about connections.
    8. Please have your staffs actually properly trained before sending them out to work with the dentists. This not only delays everyone, but also increases risks on patients.


  10. "Dentist WDG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Dentist in Spokane, WA
    Current Employee - General Dentist in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willamette Dental Group full-time (More than 5 years)

    Pros

    Great work life balance, senior leadership truly values employees and runs the company with integrity

    Cons

    Would like better company sponsored CE

    Advice to Management

    Better opportunities for CE training in specialty work