William Hill Reviews | Glassdoor

William Hill Reviews

Updated February 17, 2017
281 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Philip Bowcock
18 Ratings

281 Employee Reviews

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Pros
  • Flexible shifts with the right shop team (in 16 reviews)

  • A free zone 1 to 6 travel card is available when you work over 25 hours over 5 days (in 13 reviews)

Cons
  • Work/Life Balance is non-existent (in 19 reviews)

  • long hours but this is true in any recruitment role (in 38 reviews)

More Pros and Cons

  1. "Revenue Auditor"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at William Hill full-time

    Pros

    Fun company because it is just fairly new in the States so you can see the company really grow!

    Cons

    A lot of work and not enough pay.


  2. Helpful (1)

    "Review of Life at William Hill US"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at William Hill full-time

    Pros

    Industry leaders in race and sports book; no one comes close to our menu of betting options, in-play wagering menu. Excellent tech/dev team. Leadership team very active in support of all staff, no matter where they may be located in the state.Working at William Hill is choosing to be a part of a company that is only just beginning its remarkable journey.

    Cons

    Ticket writers handle cash like bank tellers, but expect at some point to get super abrasive patrons not found at banks.

    Advice to Management

    "Perks" are extraordinary... continue to host events, offer contests with great trips. HR involves employees positively like I have never seen anywhere else ever - do not stop that either!


  3. Helpful (2)

    "ticket writer/opener/closer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Writer in Las Vegas, NV
    Former Employee - Ticket Writer in Las Vegas, NV

    Pros

    Sports and tips...even though they can be low

    Cons

    You have to fill out report s for Very MINOR instances. No incentive. I've made a goal where reward was promised more than once and received nothin. I was an awesome worker who never complained and opened and closed alone 10 hour shifts and only made minimum wage while dealing with thousands of dollars a day. They need to take a good look at staff and recognize how wrong there treatments have been to us.

    Advice to Management

    Care about employees and pay a lot more. Minimum wage is just insane for this responsible job. Notice some good things ur employees do


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  5. Helpful (3)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA
    Current Employee - CSA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at William Hill (More than 3 years)

    Pros

    Pay is only okay if you are a student like me and are part-time (£7 something an hour for cashiers).

    Cons

    Gossipy colleagues, management higher up do not care about you (DOMs and above), they took away the bonus this year, district managers usually horrible and useless, high pressure and if you make any minor mistake (despite a clean record) you will get a disciplinary and potentially lose your job, especially for age verification.

    You have to stay till 10pm, cant use your phone even if the shop is entirely empty (which happens most evenings) so you sit there doing nothing.

    You have to fill out loads of silly workbooks periodically.

    They call you on your days off expecting you to be at their beck and call as if you live for William Hill

    Career prospects are poor, the most you will become is a manager. Managers don't even get paid for overtime they get time in lieu. But William hill manage to cheat the managers out of the time off they are meant to take so it's a lose lose scenario.

    Oh and if you are new dont become a 2.5 (like they will try and force you to become) means you will have to work all day shifts all the time (8am till 10pm with one 1 hour break)

    Get out while you can, save yourself.

    No perks.

    Advice to Management

    Raise pay
    Grow a heart


  6. "Great people, mostly great customers - shame the company has zero social responsibility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at William Hill full-time (More than a year)

    Pros

    Great colleagues and great customers. Fantastic place to work if you love sports - can't beat the atmosphere in the shops on Grand National day!

    Cons

    Working hours are not the best if you have a life, family or other commitments.

    The worst part about working here had to be the internal and corporate stance on social responsibility with reference to gambling, and how it was actually nothing more than fluff blurted out to appease industry regulators.

    If you have worked in the industry you will know that gambling is an issue for the majority of betting shops regular customers. William Hill is not just interested in a customers surplus cash (because the average punter has so much of that, right?), they want it all. They do not care if a customer puts 5-6k into a FOBT and loses the lot, they do not care if a customer loses his or her rent money on a horse - all they are interested in is syphoning off as much as possible from each and every punter and meeting internally set targets.


  7. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at William Hill part-time

    Pros

    Flexible working times, can work it around uni hours.
    Can gain a lot of experience in mathematics, i have gained more confidence when working with money.

    Cons

    Bad management, shortend training period (need more time for training), difficultly when booking holidays.

    Advice to Management

    Take an interest in your employees, listen to your employees more and show them more respect.


  8. "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Glasgow, Scotland (UK)
    Former Employee - Retail Store Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at William Hill full-time (Less than a year)

    Pros

    Great job and lovely staff good pay rate for employees. Travel isn't that bad of a journey and shifts aren't so bad either

    Cons

    Long hours if your not used to working every day. Shifts will drag in if your not hard working and slack

    Advice to Management

    Keep up the good work


  9. "Not for those who don't like confrontation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Assistant With Duty Manager Shifts in Coventry, England (UK)
    Current Employee - Customer Experience Assistant With Duty Manager Shifts in Coventry, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at William Hill full-time (More than a year)

    Pros

    Great atmosphere, decent customers, some reliable staff

    Cons

    Long shifts, travel, a lot of unreliable younger staff that will pull sickies

    Advice to Management

    Encourage them to employ older staff who won't let their social life erupt into their work lives. More training needed for a lot of staff who are rushed


  10. Helpful (1)

    "District Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at William Hill full-time (More than 10 years)

    Pros

    big company, well established, autonomy of role

    Cons

    long hours , poor work life balance and limited support from senior management

    Advice to Management

    develop genuine and effective two way communication and actually listen to the front line staff, their knowledge is invaluable and should be ignored at the companies peril


  11. Helpful (1)

    "worst hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    free zone 1-6 travel card

    Cons

    unsociable hours finishing at 10 every day doesnt work well for home life.



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