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Williams-Sonoma Customer Service Associate Reviews

Updated Jan 14, 2022

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Found 51 of over 2,960 reviews

3.6
60%
Recommend to a Friend
73%
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
22 Ratings

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  1. 5.0
    Former Employee, less than 1 year

    Great to work there

    Dec 21, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The job had flexible scheduling.

    Cons

    It can be very busy during the holiday season.

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  2. 1.0
    Former Employee, less than 1 year

    Horrible Training

    Jan 14, 2022 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work from home. Oh and you get a 40% employee discount on their extremely overpriced, inferior quality products.

    Cons

    Training attitude was just go through it as fast as you can, and don't waste time taking notes. Then they throw you to the wolves woefully unprepared to help anyone. During training they tell you that YOU are empowered to take action. What this means is they want you to find the answers to every possible customer scenario in their "Knowledge" area. And when you can't find the answer, you wait in a que in "Chatbot" . The area where supervisors are there to "help" you. All the while, you have a customer waiting while you first do your own research and then wait in line, and then type back and forth your questions to a supervisor. Most times they just tell you to search in "Knowledge" for the answer. It's a horrible way to learn anything, and it's really awful to treat customers that way. They end up on hold for way longer than necessary. If they did a better job training people, then the supervisors could focus on more appropriate questions. Also, they lie about your hours. They tell you to pick a schedule. I chose 11am to 7pm with weekends off. But then they tell you to add "flex" time. This is where you select either 2 hours before your shift, or 2 hours after your shift, or give up one of your days off. I chose 2 hours after. This is to allow them flexibility. But then they would schedule me every single day from 11am till 9:30 pm. EVERY DAY! This is not flexible and not realistic for people to work such long hours. You only get a 30 min break, plus 2 -15 min breaks. And then they have this antiquated point system, if you're more than 3 mins late for your shift, or coming back from a break or anything, you get points. Even though it was work from home, it was the most stressful job I've ever had. They don't teach you properly, the treat their customers badly, and you get to listen to those customers complain about this poor treatment all day long for 10 hours a day, and there's nothing you can do to fix any of it. The whole job was an exercise in futility. It all starts with training, and it's the worst!

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  3. 1.0
    Former Employee, less than 1 year

    Not realistic

    Nov 28, 2021 - Customer Service Associate in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work from home and discount

    Cons

    The training is unrealistic. They have you work on modules and some of them you need the trainer to check before moving on. They will suspend you for 3 days if you are behind on your modules that are a load of info. they want u on the phones 2 weeks into training. not a lot of actual practice more reading . I have been working w customer service for 18 years and have never been "suspended" and they said they would " investigate" but theres nothing to investigate since they have been doing the same thing for a while now.I'm very disappointed with the training procedure of such a big company.

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    5 people found this review helpful
  4. 4.0
    Former Employee, less than 1 year

    A Great Place to Work, but Lacks Management Help

    Sep 13, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility, Pay, Benefits, Paid Time-Off, and great teamwork.

    Cons

    Cut hours, Poor Management, and lack of career advancement after waiting 6 months of doing good work.

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  5. 5.0
    Current Employee, less than 1 year

    N/a

    Sep 21, 2021 - CSA - Customer Service Associate in Montgomery, AL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to work at

    Cons

    Training really doesn’t prepare you but you got it

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  6. 5.0
    Current Employee, more than 1 year

    Good for work from home

    Aug 18, 2021 - CSA - Customer Service Associate in Sanford, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good salary and benefits work from home

    Cons

    long hours during peak periods some customers cannot be satisfied and give bad reviews

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  7. 2.0
    Former Employee, less than 1 year

    Training is good, downhill from there.

    Jul 4, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -benefits -employee discount -PTO/Vacation/Sick Leave -Internal Jobs -training and the coaches During training I loved how helpful the coaches were with everything. The week where it was just the coaches being leads was great because they were very patient and immensely helpful.

    Cons

    -long hours -rarely adhere to actual agreed upon schedule (it was all over the place) -leads -no equipment provided nor any subsidy for equipment purchased. - a lot of responsibilities with pay that does not match. - attendance point system: The cap for the amount of points you are allowed to earn is very low for the entire year and any points you get do not drop off until a year later. Clock in 4 minutes too late? Half a point. Work from home and your internet is down and fixing it is out of your control so you have to call out? Whole point. It feels as if we are treated like robots without lives and last minute changes. It's even worse than high school. They then will sometimes change your schedule last minute. They expect extremely high percentages on the phone but also to leave detailed notes (while keeping the customer engaged) and it can be difficult to update notes while still on the phone with customers especially when they are escalated. -They warn you about upset customers and how to manage and help them out. What they do not warn you about is the leads that are supposed to be there to help you treat you badly for asking for assistance or have an attitude with you. You will be repeating yourself a lot when asking for help. I shouldn't feel the need to constantly apologize for asking for help.

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  8. 5.0
    Current Employee

    Service associate

    Jun 17, 2021 - Customer Service Associate in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good atmosphere, friendly, helpful leadership

    Cons

    No cons at all now

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  9. 4.0
    Former Temporary Employee, less than 1 year

    Recommend working there

    Jun 8, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Schedule, Good benefits and Rewards

    Cons

    Less Pay, High Call volume

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  10. 1.0
    Former Employee, less than 1 year

    Just don’t

    Jun 8, 2021 - Customer Service Associate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    All the hours you could want. Discount.

    Cons

    Never allowed to use leave. No one from management helps you. Customers scream at you all day. Almost all customers want to speak to a manager and zero managers want to speak to customers. Honestly surprised any furniture arrives intact. Lots of condescension. Mandatory overtime. Zero work/life balance.

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    3 people found this review helpful
Viewing 1 - 10 of 51 Reviews

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