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Williams-Sonoma, Inc.

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Williams-Sonoma, Inc.

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Williams-Sonoma, Inc. Reviews

Updated May 29, 2023

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Found 3,343 of over 4K reviews
3.3
55% Recommend to a Friend
Williams-Sonoma, Inc. President, CEO and Director Laura J. Alber
68% Approve of CEO

Found 3,341 of over 4K reviews

3.3
55%
Recommend to a Friend
68%
Approve of CEO
Williams-Sonoma, Inc. President, CEO and Director Laura J. Alber
Laura J. Alber
1,428 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Also there is basically no training given so it's hard to feel like you know what you are doing.(in 219 reviews)
  • "Poor management, sups are not trained.(in 184 reviews)
  • "Low pay for such an upscale company; hours became very sparse when the economy began to fail.(in 183 reviews)
  • "The good managers walked out(in 99 reviews)
  • "Unfortunately, upper management and corporate have expectations that are well beyond unattainable and unrealistic.(in 85 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Williams-Sonoma, Inc. and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year

    great Place to work

    May 14, 2023 - Customer Service Representative in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    remote, overtime, help from management.

    Cons

    first 90 days crazy right out of training

    Be the first to find this review helpful
  2. 3.0
    Former Employee

    Great training and management, stressful customer care

    May 22, 2023 - Call Center Representative in Cleveland, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working through covid shutdown, my team lead was there when I needed her. I learned a lot from my training about customer service that I would not learn at other call center jobs. This job will definitely open your eyes to what life is like for people on the other side of the phone when helping with orders and deliveries. You truly learn how to assist people with the best care and really help them.

    Cons

    They really want you to be able to handle the customers on your own. It's hard to get in touch with a supervisor when sometimes the orders are out of your control to work on.

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    1 person found this review helpful
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  4. 4.0
    Former Employee, more than 3 years

    Work from home

    May 24, 2023 - Customer Service Representative in Atlanta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work from opportunity for starting out with a remote position. Monthly bonus for exceeding goals and stats in the customer care center. Ability to move to different departments internally for advancement.

    Cons

    Phones are very fast paced. Taking 40 to 50 calls per 8 hour shift. No time in between calls to decompress or catch your breath because your stats will drop.

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  5. 2.0
    Current Employee, more than 1 year

    They are NOT people-first.

    Apr 30, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employee discount and perk of having a job in a well-known retailer brand

    Cons

    They do not care about their people. Even though people first is one of their values, leadership and their actions say otherwise. Year after year, employees take an opinion survey, and they never do anything about the feedback. CEO keeps cutting teams each quarter, making people burnt out and stressed out. Teams are hardly operating at the rate they should be because we are down headcount. Despite their efforts to be conservative, they are just hurting their people. Office culture is also terrible - despite being a home goods retailer brand, the office doesn't have any good perks or motivation for employees to come in. On top of that, they are policing when/where people come into office. Recently moved to a 3x per week hybrid model, but they are trying to single out people not coming into the office (monitors badge swipes and in-office days). Rather than focus on helping to support their employees, they are policing them and stressing them out.

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    2 people found this review helpful
  6. 1.0
    Former Employee, less than 1 year

    Avoid at all costs

    May 17, 2023 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It was remote. At the time, the pay was decent for what the job entailed.

    Cons

    Take my advice and do not work here. I was very excited when I was offered this WFH position. I am a military spouse who was going through a PCS and looking for a job. This seemed perfect as this was before remote work became popular (pre Covid). The training hours were awful. 1 pm to 10 pm EST. We didn’t even learn anything really. It was just modules that for the most part, we worked on ourselves. There is no reason to have all been on so late, but I guess because the training manager lived in Hawaii so we were going off of her schedule. The pay was decent for what it was, a remote customer service job. But after training, they just set you free and you had to figure things out for yourself. I lasted about 2-3 weeks before quitting, and I worked in retail for about 8 years prior

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  7. 1.0
    Former Employee, less than 1 year

    Applicant Beware

    Mar 21, 2023 - Catalog Associate in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Upbeat and Positive Training - Excellent Trainers for new hires.

    Cons

    Within my first two months of employment, I was assigned a manager, this manager changed to a different manager three times in less than two months. In short, I received an internal award within the first month of service, a reflection of my ability, However, over time I was indirectly forced to resign as I trusted the I.T. Dept to correct my timecard upon logging in. On numerous occasions one of the seven screens needed to start your shift would be down, thus not allowing you to login properly at the start of your shift. We were trained in this circumstance to contact I.T. and make them aware of the technical system failure upon logging in. I.T, stated they would correct the timecard accordingly so that it would not show the agent as logging in after the start of their shift. This happened at least five times a week, in good faith I trusted that this would be corrected, IT NEVER WAS. At my review period, my summary showed a handful of late logins as I.T. never made the stated corrections. Had I not resigned I would have been let go for attendance specific to logging in at the start of my shift. I provided documentation for all the dates indicating i had notes of each incident in addition to who I spoke to in I.T. on each infraction. H.R. offered no resolve and denied correcting the infractions. THIS WAS COMPLETELY DISINGENUOUS AND UNETHICAL. THIS IS EXACTLY WHAT OCCURED.

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    2 people found this review helpful
  8. 3.0
    Current Employee, more than 1 year

    Overworked yet underpaid

    May 29, 2023 - Senior Data Specialist in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Nice people on my team - Willing to guide you - Learn new skills/applications apart from the usual Excel

    Cons

    - Current system is outdated - too much manual work still needed - No strict standard set among brands under the company thus the team is forced to work beyond what is necessary - A lot of tasks could be simplified but no changes are being implemented

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  9. 1.0
    Former Employee, more than 1 year

    They just dont care about their employees.

    May 3, 2023 - Customer Service Agent in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I had a good schedule, eventually the pay was decent, and I met alot of great people here.

    Cons

    The supervision and leadership at this job is terrible. They are there to lead and assist, and some of them has less knowledge than the agents. If you have an escalated customer on the phone that asks to speak to management, they would not take the call or return the call most of the time. This would put the agents in a position of being yelled at by the customers. They expect you to keep up a certain amount of calls/cases per hour but would not give you the support you need to handle some situations. If you like being yelled at by customers, having to work with sub-par training, etc, then this is the place for you. If not, I would avoid it like the plague. No one deserves to be treated the way this company treats their employees.

    Continue reading
    3 people found this review helpful
  10. 5.0
    Current Employee

    cash flow

    May 26, 2023 - Chief Financial Officer (CFO) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    power,prestige and respect and high salary

    Cons

    accountability in any failure and more responsibility

    Be the first to find this review helpful
  11. 5.0
    Current Employee

    Great company to work for

    May 17, 2023 - Customer Care Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is flexibility with my schedule 3/4 of the year. I have almost 6 weeks of combined sick/PTO/vacation time. Supervisors do not micromanage and I am given a long leash as long as my job is done well.

    Cons

    Pay more, but it's not terrible as is.

    Be the first to find this review helpful
Viewing 1 - 10 of 3,341 Reviews
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Williams-Sonoma, Inc. Reviews FAQs

Williams-Sonoma, Inc. has an overall rating of 3.3 out of 5, based on over 3,612 reviews left anonymously by employees. 55% of employees would recommend working at Williams-Sonoma, Inc. to a friend and 52% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Williams-Sonoma, Inc. employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Williams-Sonoma, Inc.. This rating has decreased by -3% over the last 12 months.

55% of Williams-Sonoma, Inc. employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Williams-Sonoma, Inc. 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Williams-Sonoma, Inc. to be work life balance, benefits, coworkers and the cons to be senior leadership, career development, management.

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Glassdoor has 3,612 Williams-Sonoma, Inc. reviews submitted anonymously by Williams-Sonoma, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Williams-Sonoma, Inc. is right for you.