Williams-Sonoma, Inc. Reviews
Updated May 29, 2023
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Top Review Highlights by Sentiment
- "Also there is basically no training given so it's hard to feel like you know what you are doing." (in 219 reviews)
- "Low pay for such an upscale company; hours became very sparse when the economy began to fail." (in 183 reviews)
- "Unfortunately, upper management and corporate have expectations that are well beyond unattainable and unrealistic." (in 85 reviews)
Ratings by Demographics
This rating reflects the overall rating of Williams-Sonoma, Inc. and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
great Place to work
May 14, 2023 - Customer Service Representative in Charlotte, NCRecommendCEO ApprovalBusiness OutlookPros
remote, overtime, help from management.
Cons
first 90 days crazy right out of training
- Former Employee★★★★★
Great training and management, stressful customer care
May 22, 2023 - Call Center Representative in Cleveland, OHRecommendCEO ApprovalBusiness OutlookPros
Working through covid shutdown, my team lead was there when I needed her. I learned a lot from my training about customer service that I would not learn at other call center jobs. This job will definitely open your eyes to what life is like for people on the other side of the phone when helping with orders and deliveries. You truly learn how to assist people with the best care and really help them.
Cons
They really want you to be able to handle the customers on your own. It's hard to get in touch with a supervisor when sometimes the orders are out of your control to work on.
Continue reading - Former Employee, more than 3 years★★★★★
Work from home
May 24, 2023 - Customer Service Representative in Atlanta, GARecommendCEO ApprovalBusiness OutlookPros
Great work from opportunity for starting out with a remote position. Monthly bonus for exceeding goals and stats in the customer care center. Ability to move to different departments internally for advancement.
Cons
Phones are very fast paced. Taking 40 to 50 calls per 8 hour shift. No time in between calls to decompress or catch your breath because your stats will drop.
- Current Employee, more than 1 year★★★★★
Pros
Employee discount and perk of having a job in a well-known retailer brand
Cons
They do not care about their people. Even though people first is one of their values, leadership and their actions say otherwise. Year after year, employees take an opinion survey, and they never do anything about the feedback. CEO keeps cutting teams each quarter, making people burnt out and stressed out. Teams are hardly operating at the rate they should be because we are down headcount. Despite their efforts to be conservative, they are just hurting their people. Office culture is also terrible - despite being a home goods retailer brand, the office doesn't have any good perks or motivation for employees to come in. On top of that, they are policing when/where people come into office. Recently moved to a 3x per week hybrid model, but they are trying to single out people not coming into the office (monitors badge swipes and in-office days). Rather than focus on helping to support their employees, they are policing them and stressing them out.
Continue reading - Former Employee, less than 1 year★★★★★
Avoid at all costs
May 17, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
It was remote. At the time, the pay was decent for what the job entailed.
Cons
Take my advice and do not work here. I was very excited when I was offered this WFH position. I am a military spouse who was going through a PCS and looking for a job. This seemed perfect as this was before remote work became popular (pre Covid). The training hours were awful. 1 pm to 10 pm EST. We didn’t even learn anything really. It was just modules that for the most part, we worked on ourselves. There is no reason to have all been on so late, but I guess because the training manager lived in Hawaii so we were going off of her schedule. The pay was decent for what it was, a remote customer service job. But after training, they just set you free and you had to figure things out for yourself. I lasted about 2-3 weeks before quitting, and I worked in retail for about 8 years prior
- Former Employee, less than 1 year★★★★★
Applicant Beware
Mar 21, 2023 - Catalog Associate in Las Vegas, NVRecommendCEO ApprovalBusiness OutlookPros
Upbeat and Positive Training - Excellent Trainers for new hires.
Cons
Within my first two months of employment, I was assigned a manager, this manager changed to a different manager three times in less than two months. In short, I received an internal award within the first month of service, a reflection of my ability, However, over time I was indirectly forced to resign as I trusted the I.T. Dept to correct my timecard upon logging in. On numerous occasions one of the seven screens needed to start your shift would be down, thus not allowing you to login properly at the start of your shift. We were trained in this circumstance to contact I.T. and make them aware of the technical system failure upon logging in. I.T, stated they would correct the timecard accordingly so that it would not show the agent as logging in after the start of their shift. This happened at least five times a week, in good faith I trusted that this would be corrected, IT NEVER WAS. At my review period, my summary showed a handful of late logins as I.T. never made the stated corrections. Had I not resigned I would have been let go for attendance specific to logging in at the start of my shift. I provided documentation for all the dates indicating i had notes of each incident in addition to who I spoke to in I.T. on each infraction. H.R. offered no resolve and denied correcting the infractions. THIS WAS COMPLETELY DISINGENUOUS AND UNETHICAL. THIS IS EXACTLY WHAT OCCURED.
Continue reading - Current Employee, more than 1 year★★★★★
Overworked yet underpaid
May 29, 2023 - Senior Data Specialist in Las Vegas, NVRecommendCEO ApprovalBusiness OutlookPros
- Nice people on my team - Willing to guide you - Learn new skills/applications apart from the usual Excel
Cons
- Current system is outdated - too much manual work still needed - No strict standard set among brands under the company thus the team is forced to work beyond what is necessary - A lot of tasks could be simplified but no changes are being implemented
- Former Employee, more than 1 year★★★★★
They just dont care about their employees.
May 3, 2023 - Customer Service Agent in Las Vegas, NVRecommendCEO ApprovalBusiness OutlookPros
I had a good schedule, eventually the pay was decent, and I met alot of great people here.
Cons
The supervision and leadership at this job is terrible. They are there to lead and assist, and some of them has less knowledge than the agents. If you have an escalated customer on the phone that asks to speak to management, they would not take the call or return the call most of the time. This would put the agents in a position of being yelled at by the customers. They expect you to keep up a certain amount of calls/cases per hour but would not give you the support you need to handle some situations. If you like being yelled at by customers, having to work with sub-par training, etc, then this is the place for you. If not, I would avoid it like the plague. No one deserves to be treated the way this company treats their employees.
Continue reading - Current Employee★★★★★
Pros
power,prestige and respect and high salary
Cons
accountability in any failure and more responsibility
- Current Employee★★★★★
Great company to work for
May 17, 2023 - Customer Care SpecialistRecommendCEO ApprovalBusiness OutlookPros
There is flexibility with my schedule 3/4 of the year. I have almost 6 weeks of combined sick/PTO/vacation time. Supervisors do not micromanage and I am given a long leash as long as my job is done well.
Cons
Pay more, but it's not terrible as is.
Williams-Sonoma, Inc. Reviews FAQs
Williams-Sonoma, Inc. has an overall rating of 3.3 out of 5, based on over 3,612 reviews left anonymously by employees. 55% of employees would recommend working at Williams-Sonoma, Inc. to a friend and 52% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
55% of Williams-Sonoma, Inc. employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Williams-Sonoma, Inc. 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Williams-Sonoma, Inc. to be work life balance, benefits, coworkers and the cons to be senior leadership, career development, management.
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