Williams-Sonoma, Inc. Reviews

Pros

remote, overtime, help from management.

Cons

first 90 days crazy right out of training

Pros

Working through covid shutdown, my team lead was there when I needed her. I learned a lot from my training about customer service that I would not learn at other call center jobs. This job will definitely open your eyes to what life is like for people on the other side of the phone when helping with orders and deliveries. You truly learn how to assist people with the best care and really help them.

Cons

They really want you to be able to handle the customers on your own. It's hard to get in touch with a supervisor when sometimes the orders are out of your control to work on.

Pros

Great work from opportunity for starting out with a remote position. Monthly bonus for exceeding goals and stats in the customer care center. Ability to move to different departments internally for advancement.

Cons

Phones are very fast paced. Taking 40 to 50 calls per 8 hour shift. No time in between calls to decompress or catch your breath because your stats will drop.

Pros

Employee discount and perk of having a job in a well-known retailer brand

Cons

They do not care about their people. Even though people first is one of their values, leadership and their actions say otherwise. Year after year, employees take an opinion survey, and they never do anything about the feedback. CEO keeps cutting teams each quarter, making people burnt out and stressed out. Teams are hardly operating at the rate they should be because we are down headcount. Despite their efforts to be conservative, they are just hurting their people. Office culture is also terrible - despite being a home goods retailer brand, the office doesn't have any good perks or motivation for employees to come in. On top of that, they are policing when/where people come into office. Recently moved to a 3x per week hybrid model, but they are trying to single out people not coming into the office (monitors badge swipes and in-office days). Rather than focus on helping to support their employees, they are policing them and stressing them out.

Pros

It was remote. At the time, the pay was decent for what the job entailed.

Cons

Take my advice and do not work here. I was very excited when I was offered this WFH position. I am a military spouse who was going through a PCS and looking for a job. This seemed perfect as this was before remote work became popular (pre Covid). The training hours were awful. 1 pm to 10 pm EST. We didn’t even learn anything really. It was just modules that for the most part, we worked on ourselves. There is no reason to have all been on so late, but I guess because the training manager lived in Hawaii so we were going off of her schedule. The pay was decent for what it was, a remote customer service job. But after training, they just set you free and you had to figure things out for yourself. I lasted about 2-3 weeks before quitting, and I worked in retail for about 8 years prior

Pros

Upbeat and Positive Training - Excellent Trainers for new hires.

Cons

Within my first two months of employment, I was assigned a manager, this manager changed to a different manager three times in less than two months. In short, I received an internal award within the first month of service, a reflection of my ability, However, over time I was indirectly forced to resign as I trusted the I.T. Dept to correct my timecard upon logging in. On numerous occasions one of the seven screens needed to start your shift would be down, thus not allowing you to login properly at the start of your shift. We were trained in this circumstance to contact I.T. and make them aware of the technical system failure upon logging in. I.T, stated they would correct the timecard accordingly so that it would not show the agent as logging in after the start of their shift. This happened at least five times a week, in good faith I trusted that this would be corrected, IT NEVER WAS. At my review period, my summary showed a handful of late logins as I.T. never made the stated corrections. Had I not resigned I would have been let go for attendance specific to logging in at the start of my shift. I provided documentation for all the dates indicating i had notes of each incident in addition to who I spoke to in I.T. on each infraction. H.R. offered no resolve and denied correcting the infractions. THIS WAS COMPLETELY DISINGENUOUS AND UNETHICAL. THIS IS EXACTLY WHAT OCCURED.

Pros

- Nice people on my team - Willing to guide you - Learn new skills/applications apart from the usual Excel

Cons

- Current system is outdated - too much manual work still needed - No strict standard set among brands under the company thus the team is forced to work beyond what is necessary - A lot of tasks could be simplified but no changes are being implemented

Pros

I had a good schedule, eventually the pay was decent, and I met alot of great people here.

Cons

The supervision and leadership at this job is terrible. They are there to lead and assist, and some of them has less knowledge than the agents. If you have an escalated customer on the phone that asks to speak to management, they would not take the call or return the call most of the time. This would put the agents in a position of being yelled at by the customers. They expect you to keep up a certain amount of calls/cases per hour but would not give you the support you need to handle some situations. If you like being yelled at by customers, having to work with sub-par training, etc, then this is the place for you. If not, I would avoid it like the plague. No one deserves to be treated the way this company treats their employees.

Pros

power,prestige and respect and high salary

Cons

accountability in any failure and more responsibility

Pros

There is flexibility with my schedule 3/4 of the year. I have almost 6 weeks of combined sick/PTO/vacation time. Supervisors do not micromanage and I am given a long leash as long as my job is done well.

Cons

Pay more, but it's not terrible as is.