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Williams-Sonoma, Inc.

Engaged Employer

Williams-Sonoma, Inc.

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Williams-Sonoma, Inc. Employee Reviews about "people"

Updated Aug 16, 2022

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Found 600 of over 3,256 reviews

3.3
56%
Recommend to a Friend
66%
Approve of CEO
Williams-Sonoma, Inc. President, CEO and Director Laura J. Alber
Laura J. Alber
1,302 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "No training !!!(in 186 reviews)
  • "Poor management, sups are not trained.(in 171 reviews)
  • "Low pay for such an upscale company; hours became very sparse when the economy began to fail.(in 150 reviews)
  • "The good managers walked out(in 90 reviews)
  • "Unfortunately, upper management and corporate have expectations that are well beyond unattainable and unrealistic.(in 86 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Williams-Sonoma, Inc. and is not affected by filters.

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Reviews about "people"

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  1. 1.0
    Current Employee, more than 10 years

    Toxic From Top To Bottom

    May 26, 2019 - Customer Support Specialist in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good discount and great friends.

    Cons

    Unable to keep up with the competition and losing so many good people due to constant reorganizations. I've had 7 supervisors since July because so many have left due to the low pay (42k) and were completely overworked. Upper management pressures them to put in at least 50 hours in the office and spend their off days working from home.

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    2 people found this review helpful
  2. 1.0
    Former Employee, more than 3 years

    Retail IT = Meatgrinder

    Apr 25, 2018 - Systems Engineer in Rocklin, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Plenty of open IT positions, since the employee turnover is high. The pay rate in the Northern California locations is at or above market for IT engineers...

    Cons

    ... However, the workload is way above average. Years of neglect from a strategic understaffing of personnel and a constant drive to churn out new fancy functionality has left a vast wealth of technical debt at Williams-Sonoma. The company operates under the auspices that people are both easily replaceable and are meant to work 24x7x365. During peak (October - February), the normal on-call rotation (which is comprised of too few people as it is, due to insufficient staffing) is suspended in favor of 'everyone must be reachable at all times'. So taking time off during the holidays like a normal person is pointless, since you need to have your laptop/phone with you at all times. The work-life balance at Williams-Sonoma is non-existent. The retention of ineffectual employees and overwhelming bureaucracy is reminiscent of a government-run entity. The apathy of Senior management for the amazing amount of pressure put on engineers is sickening. Backfilling employees takes about 10 months, so if someone quits, expect your workload to double for the foreseeable future, until you are burned out to the point where you quit.

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    4 people found this review helpful
  3. 4.0
    Former Employee

    Dollar First, Not People First

    Mar 9, 2009 - Coordinator in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Williams Sonoma was a great place to work. I worked for Pottery Barn Kids for over four years and never had a job I loved more. Good benefits, excellent associates, great management, wonderful product. The discount was super and crossed many different brands.

    Cons

    Senior management needs to remember People First and how Chuck Williams built this company with a vision. They need to remember his words of advice, spread more of his passion, and quit doing things just to benefit themselves. They need to remember those in the trenches, not those high in the sky in jets! Computers need to be upgraded, technology advanced, and loss prevention escalated. Get those stickers Macys has so that tie a purchase with an item! Invest some money and save the company millions a year.

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