Williams-Sonoma Reviews

Updated May 16, 2021

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3.1
47%
Recommend to a Friend
62%
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
1,022 Ratings
Pros
  • "Employee discount took sting out of lower salary(in 205 reviews)

  • "Great discount for seasonal employee(in 197 reviews)

  • Cons
  • "upper management can us a little work(in 108 reviews)

  • "Many end up leaving due to work life balance/health concerns from over work(in 86 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Williams-Sonoma and is not affected by filters.

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    1. 5.0
      Current Employee

      Great Company

      May 15, 2021 - Retail Support Lead in Oklahoma City, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, great working environment, easy to move up from regular associate to lead then you have senior lead then SUP.

      Cons

      Hard to sometimes get time off depending on what area you work in. I went from sales to furniture then retail support.

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    2. 4.0
      Current Employee, less than 1 year

      Comfortable WFH opportunity

      May 12, 2021 - Customer Resolution Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, remote opportunities, bonus incentives, easy to move around within the company

      Cons

      Attendance point system, training materials, policies not always clear throughout all leadership/employees

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    3. 3.0
      Current Employee, less than 1 year

      It’s a good job but….

      Mar 23, 2021 - Chat Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay. Training. Pto. Insurance. Vacation and you get VTO when it’s slow

      Cons

      YOUR POINT SYSTEM MAKES 0! SENSE! I got penalized for going to the emergency room. If u miss a few days and have a doctors note they will only merge it into one point instead of removing all of the points for the days you were excused for. It’s like they are setting you up to get fired eventually to save money. I’ve had sooo many points that I was not able to remove. Your schedule gets changed constantly without notice. Instead of them removing your points as soon as the new year starts they wait for a year from the date of the occurrence to remove it 🙄 people have a life and get sick outside of work. That is not something you should get penalized for. If anything take away discounts for a while or something. You should only be terminated if you’re not doing your job not for things you can’t control. I’m surprised nobody has reported such a plan like this. You barely get any help when u ask for it sometimes. I’ve emailed supervisors and sometimes get nothing back and you’ll have to go through about 3 before you get an answer. The supervisors take long vacations and you’re stuck with no help.

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      2 people found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Great Remote Job

      May 12, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Remote -Great Training -Good Support -Flexibility in time off

      Cons

      -Can be hard to get your PTO -Some policies are not explained well, you have to learn from peers -You will work overtime when you do or don't want to.

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    5. 5.0
      Former Employee

      Great company

      May 14, 2021 - Operations Manager in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great company with great benefits and leadership

      Cons

      Nothing I can think of

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    6. 4.0
      Current Employee

      Great

      May 13, 2021 - Paid Social Analyst in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really smart and innovative teams

      Cons

      Micromanaging managers can be overwhelming at times

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    7. 5.0
      Former Employee, less than 1 year

      Wonderful All Around

      May 12, 2021 - Retail Sales Associate in Fairfax, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing Products Great Atmosphere Everyone Gets Along Great Pay

      Cons

      Very hectic sometimes, but very doable

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    8. 3.0
      Current Employee, more than 5 years

      Not great

      May 16, 2021 - Web Content Coordinator in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employees discount is not bad.

      Cons

      Work balance and office politics

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    9. 4.0
      Current Employee, less than 1 year

      Pro's and Con's

      May 10, 2021 - Workforce Management in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity to grow with the company

      Cons

      Company pay is low no matter the position

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    10. 3.0
      Current Employee, less than 1 year

      Basic call center type job

      Apr 13, 2021 - Customer Service Representative in Boise, ID
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pretty much unlimited VTO, WFH, 3 week SUPER easy paid training, instructors were great, 40% off employee discount

      Cons

      Difficult to get help from supervisors, very few interactions with other employees, you don't get more than a few seconds in between calls. Schedule is inconsistent, all my shifts are either 4 hours or 10 hours with no normal 6-8 hour days. You're also given very few resources to actually help people with issues they are having with their orders. And when people have $5,000+ orders that are running several months late, you don't even have the ability to cancel the order and there's pretty much nothing you can do for the person that is understandably upset.

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      2 people found this review helpful
    Viewing 1 - 10 of 2,441 Reviews

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