Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated March 21, 2019
1,776 reviews

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2.6
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
764 Ratings

Employee Reviews

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Pros
Cons
  • "Complete disregard for work-life balance;" (in 76 reviews)

  • "Upper management can be sometimes out of touch with the needs of the ground staff" (in 89 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inside upholtery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Upholtery in Conover, NC
    Current Employee - Inside Upholtery in Conover, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 5 years)

    Pros

    I like to worl many hours

    Cons

    They dont give us a better pay no bonos mmm


  2. Helpful (40)

    "So Toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 5 years)

    Pros

    WSI used to be a great company to learn from and grow within. Working for WSI used to carry prestige (and still does--but that may fade over time). It was a rigorous environment in a good way, and the people were excellent. The heritage of the company is incredible because Chuck Williams was incredible! If I could go back to the earlier years, I would. (PS: the 40% discount & sample sales are also nice.)

    Cons

    WSI has changed dramatically over the years. The current executive leadership is a bunch of overpaid, self-important, unappreciative narcissists. They pretend that they are people first when in fact they are "me first." As in, my stock options, my bonus, my house in/on Tiburon/Belvedere, my prestige.

    And, it's a Club. If you are the Club, you're set (despite how stupid and lazy you actually are). If you're not part of the Club (despite how smart and hard working you are), you'll be where you are for a long time, suffering.

    I would never recommend my former job (nor my boss' job) to a single soul alive. You would have to deal with so much demoralizing stuff. Even if you had a GREAT direct boss, which I was lucky enough to have, you cannot escape the influence of the higher powers at WSI. They will find you and they will make you feel very, very small.

    Advice to Management

    You're doing it all wrong. You're treating people like they are replaceable commodities when they are in fact the life and blood of your organization. Stop treating them like they are machines. Pay them more money when YOU make so much more than they could ever imagine. Respect work-life balance. Don't be arrogant.

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    Scheduling is flexible. Informational training is available. Safety training is regular.

    Cons

    Employee discount isn’t as great as it could be.


  4. Helpful (1)

    "Great benefits, pay isn’t as promising as it could be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Manager in Bethesda, MD
    Former Employee - Warehouse Manager in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Excellent discount, inclusive company (one of the first I ever heard about in 2002 offering medical benefits to a same sex partner of an employee), creative, fun environment

    Cons

    Pay to work ratio is not in favor of employee, must give availability of 20 hours per week part time but rarely scheduled. Difficult to have two jobs and have a liveable wage.

    Advice to Management

    Please be more her generous in reviews. It’s very difficult to get an above expectations review no matter how hard an employee works.


  5. Helpful (2)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Colorado Springs, CO
    Current Employee - Retail Sales Associate in Colorado Springs, CO

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    The people make the job. I work with great people and have amazing management upline. We get a great discount across all the brands.

    Cons

    The downsides are not exclusive to the store, they are normal things you may not enjoy in any job.


  6. Helpful (1)

    "Good Company if you are able to figure it out yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Customer Service Representative
    Former Employee - Work From Home Customer Service Representative
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Work from home
    VTO opportunities
    Overtime
    Set Schedule

    Cons

    No help or assistance
    Long wait times for supervisors
     When you are able to get a supervisor some of them are not helpful

    Advice to Management

    Make sure supervisors are willing to help, provide better training


  7. Helpful (4)

    "Not what is advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Manager in Atlanta, GA
    Former Employee - Sales and Service Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (More than a year)

    Pros

    Depending on the store you cna work with some really great people.

    Cons

    Not at all flexible with work hours. Very few managers, so very few people available to cover for you.
    There is not any real compensation for someone called a "manager". Part time should not be a manager. You can feel very undervalued.

  8. "Horrible training makes for bad guest experiences"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Representative in Atlanta, GA
    Current Employee - Customer Care Representative in Atlanta, GA

    I have been working at Williams-Sonoma part-time (Less than a year)

    Pros

    The employee discount was fairly significant.

    Cons

    The online training was absolutely horrible. I understand it helps to weed out people not really fit for "work-from-home" positions but this was genuinely awful. We were thrown onto the phones and could not get our questions answered in a timely manner by our trainers.

    Advice to Management

    If you're going to continue utilizing online training, make the classes smaller. There were far too many people and not enough trainers.


  9. Helpful (1)

    "Okay if you want to work in a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 5 years)

    Pros

    Moved to a work-from-home environment which is preferable to the daily commute. Over-time typically available during holidays.

    Cons

    No real room for growth; internal promotions are simply moving from one team to another with very little training. Schedule changes are difficult to have approved, which can make work/life balance nearly impossible.

    Advice to Management

    The disconnect between corporate and call center needs to change.


  10. Helpful (2)

    "Training didnt match my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Columbus, OH
    Former Employee - Customer Service Agent in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Worked in the comfort of your home.
    Pay was decent.
    Most of the employees were pretty decent to work with,

    Cons

    Management needs serious upgrading, didnt feel like i got recognized for anything i did, was lied to and manipulated by management.

    Advice to Management

    Hire people who can respect their fellow employees, acknowledge when your employees do well, like most companies do.