Williams-Sonoma Reviews | Glassdoor

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Williams-Sonoma Reviews

Updated February 23, 2018
1,520 reviews

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2.9
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
653 Ratings

1,520 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 65 reviews)

  • Upper management needs an overhaul (in 83 reviews)

More Pros and Cons

  1. "Product Manager"

    StarStarStarStarStar
    Current Employee - Senior IT Product Manager in San Francisco, CA
    Current Employee - Senior IT Product Manager in San Francisco, CA

    I have been working at Williams-Sonoma (More than a year)

    Pros

    Nice place to work in SFO

    Cons

    Commute is bad from South Bay


  2. Helpful (1)

    "Great Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate
    Former Employee - Stock Associate
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (More than 3 years)

    Pros

    The other sales associate and a few managers were wonderful to work with. Decent pay and employee discount.

    Cons

    They hired a new manager (who isn't qualified) instead of promoting one of the very capable team members that was already there. District Manager didn't seem to care about what store associates had to say regarding managerial issues.

    Advice to Management

    This company has taken a turn for the worse. They need to go back to the basics of customer service, high end products and hiring better talent.

  3. "Reach truck operator"

    StarStarStarStarStar
    Current Employee - Hub Operator in Winder, GA
    Current Employee - Hub Operator in Winder, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Good benefits. Time for family. Respect from management

    Cons

    Pay and career advancement within the facility


  4. "E-commerce Merchandise Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Talented team members, good visibility to senior management

    Cons

    High turnover, not a ton of growth


  5. "Training is a Challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time

    Pros

    Ability to work at home, great benefits

    Cons

    disorganized structure, lack of training

    Advice to Management

    Help supervisors get the new employees trained.


  6. "There are better work from home jobs out there."

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Williams-Sonoma full-time

    Pros

    Working from home. Not much else.

    Cons

    Inadequate training. Horribly rude customers.

    Advice to Management

    Offer better training and don't put new hires on the phone with no support on the busiest shopping day of the year.


  7. "Work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Comfort of working from home
    Pay was great 11hr
    Great Seasonal esp if college student

    Cons

    They are very unorganized for a multi million dollar company
    be prepared to have you schedule shifted randomly
    they will kick you off your sign in / log in for the company if they are laying you off
    THEY MAIL THEIR CHECKS (it took a month for me to get my checks deposited)
    they do not tell you about No call No shows ... if you were not scheduled for a day and do not show up they will count you as NO call no show
    very unprofessional / unorganized company

    Advice to Management

    Be more professional when it comes to peoples pay, scheduling their work, and laying them off

  8. "Assistant Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Great Team. Great products.

    Cons

    Never enough time to get everything done. Constant shifting priorities. Such is Retail


  9. Helpful (2)

    "Nice people and not a hard job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Fort Worth, TX
    Current Employee - Stock Associate in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Decent pay for lil work. Nice managers and co workers. It’s not a very hard job at all just a learning curve to be able to find every thing in a timely manner

    Cons

    Dealing with snobby customers who have way to much money for their own good. It’s a wine glass yes it will hold wine just as well as the other wine glasses we sell


  10. Helpful (13)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 10 years)

    Pros

    Have made some lasting friendships with co-workers, the associate discount is generous and we cook everyday (so lots of leftovers!)

    Cons

    Upward mobility is terrible (I was once told I was “too good” at my current position so they were hesitant to promote me...and didn’t). Managers are rarely on the same page with each other (so you learn who to go to depending on what you’re asking for). Company is very reactive with sales strategies as opposed to proactive (I.e. customers learn how to work the system).

    Advice to Management

    There seems to be a huge disconnect b/t corporate & the retail stores. It’s almost as if no one in corporate has ever worked a day IN a store. They consider themselves the brains of the operation but what they have to remember is that WE are the frontline (i.e. the face of Williams-Sonoma that customers see). A little more respect & appreciation would be nice.
    On a different note...the company was great when it was run by Chuck Williams & Howard Lester, but now that both of these great men have passed, the present CEO of the company & President of the WS brand are running the company into the ground & ruining the great legacy WS once had. It’s a shame really.


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