Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated July 26, 2017
1,390 reviews

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2.9
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
596 Ratings

1,390 Employee Reviews

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Pros
  • Great discount 40% off of most merchandise 20%off electrics (in 175 reviews)

  • decent work/life balance, depending on the time of year (in 47 reviews)

Cons
  • Tuff work life balance for entry-level employees (in 60 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 77 reviews)

More Pros and Cons

  1. Helpful (6)

    "Some positive experiences, but the problems are known and not going away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Manager in San Francisco, CA
    Former Employee - Senior Finance Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    The finance team is a terrific training ground, has some sharp people and opportunities to tackle real problems. Overall, the “jerk factor” is low at WSI: coworkers are supportive of one another and it’s rare to walk around the office and not see a lot of folks smiling. The executive team is frighteningly intelligent and hardworking.

    Cons

    Compensation is uncompetitive in San Francisco on all fronts: salary, bonus, benefits, and no equity below the Director level. Not to mention only two weeks of vacation until you hit five years of service, and each year-end CEO Laura has employees take the final two days of the year as PTO so that the company can hit its EPS targets… cold comfort to non-bonus, non-equity compensated employees who then have a whopping eight days of PTO remaining for the year.

    IT is laughable; investment is paltry so that more cash can be returned to investors, and the corresponding gains in share price flow (internally) to Director-level and above, who don’t have to feel as much of the pain of the archaic technology that they ask their employees to do their jobs with.

    Advice to Management

    Listen more and dictate less. The sense among the staff is that we spend most of our time reacting to changing direction from the top, and that advice that flows up to you is ignored. You want to know what the details are, but often don’t take the time to understand them.

    Finally, claiming that you are “People First” is a relic of the past. This company is “Shareholders First”, so have the decency to be honest with your people and align their compensation accordingly.


  2. "Neutral Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Strong marketing team
    Lots of smart women on the team

    Cons

    Very old school in a lot of ways. They are primarily a brick and mortar operation but they need to incorporate a lot more tech if they want to stay at the top.

  3. "Part Time Review."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Discount is great
    Product is great
    Great way to learn luxury retail

    Cons

    Low pay
    Short Shifts
    On Call Shifts

    Advice to Management

    Increase Hourly Rate


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Great atmosphere and employees to work with.

    Cons

    Management advancement is difficult but understandable.


  5. "Excellent opportunities for professional growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General and Operations Manager in Memphis, TN
    Former Employee - General and Operations Manager in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Senior management who truly care about their associates and the business. They not only talk about it, their actions speak volumes.

    Cons

    Long work hours during peak season. Difficult to maintain a work - life balance. This situation is not unique to WSI, it applies to retail distribution centers in general.

    Advice to Management

    Continue what you are doing: stay involved and connected with the associates.


  6. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Williams-Sonoma full-time

    Pros

    The people were nice and there was a very professional structure

    Cons

    Tough for career progression and at time unrealistic job expectations


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Sales Associate in Coral Gables, FL
    Current Employee - Sales Associate in Coral Gables, FL
    Recommends
    Approves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    Flexible hours , good atmosphere and good pay

    Cons

    No cons in my opinion

    Advice to Management

    Management is the best, make you feel at home while at work

  8. "Performance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Performance Analyst in Las Vegas, NV
    Current Employee - Performance Analyst in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    The company culture was very relaxed and friendly. Many individuals in their workforce are older, which was shockingly awesome! The departments have these delicious pot lucks where everyone tries to impress with their family recipes. The workload was mild. I loved my first manager. She was very relaxed and was impressed with my reporting skills every time she needed something. The company does a great job of making sure employees are adequately recognized. My next supervisor was a bit challenging because she was younger and wasn't as technically wired as I was, but she always came into work with a positive go-getter attitude! You also have the opportunity to move around a lot across many departments. You can work as a social media overseer, a workforce management analyst, or a speech analyst all within 3 years. The company is great about letting you explore your options and trying new things, they just lack on the compensation.

    Cons

    The pay was not up to par with industry standards. I was hired as a performance analyst (sometimes called a returns analyst) at $16.50 per hour. If I showed more confidence in my Excel skills in the initial interview and if I knew SQL then, I bet I could have gotten more money. The company will pay, but the director of finance is a bit cheap with his employees. Also, sometimes it takes too long to get promoted. Many people have worked there for 10+ years, so management has this attitude that you need to cut your teeth before you can progress to a supervisor level.

    Advice to Management

    Please pay your employees fair market value. Every year associates complain that the pay is too low. I would have liked to stay, but the money was better elsewhere.


  9. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Great people and great products

    Cons

    Not necessarily employee oriented. Very average benefits


  10. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Current Employee - Sales Associate in Coral Gables, FL
    Current Employee - Sales Associate in Coral Gables, FL
    Recommends
    Approves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Great environment to work in, all the employees are very nice and respectful and the managers are very friendly and understanding with any situation.

    Cons

    No Cons for this store and company


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