Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated January 16, 2019
1,731 reviews

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2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
744 Ratings

Employee Reviews

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Pros
Cons
  • "Complete disregard for work-life balance;" (in 76 reviews)

  • "Upper management can be sometimes out of touch with the needs of the ground staff" (in 88 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Williams-Sonoma (Less than a year)

    Pros

    Excellent sales strategy in retail business during current state and times

    Cons

    Outdated technology/ POS Systems. Need some/ more focus on tech initiatives and enhancements within store business


  2. "Call Center Agent Williams Sonoma"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Easy work, good hours (11pm - 7pm), good supervisors.

    Cons

    It was seasonal, was inclined to staying on after season but they let me go with more than 10 positive customer feedback (5 Stars)

    Advice to Management

    Great Job

  3. "Lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Williams-Sonoma part-time

    Pros

    Discount 40 percent off

    Cons

    Wasnt told I'll be season went though the interview process and got hire had to fill out season paperwork 🙄

    Advice to Management

    Tell ppl that its seasonal from the start.


  4. "Seasonal Sales Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Work from home, training is from home as well

    Cons

    Little training, no real way to contact a supervisor


  5. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Discounts, friendly co-workers, wonderful customers

    Cons

    Very outdated
    Little to no training


  6. Helpful (1)

    "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Victor, NY
    Former Employee - Retail Sales Associate in Victor, NY
    Recommends
    Positive Outlook

    I worked at Williams-Sonoma (More than 3 years)

    Pros

    good store discount on merchandise

    Cons

    the pay scale is way low


  7. Helpful (1)

    "Assistant Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    great team, challenging work, good discounts

    Cons

    more data entry than actual merchandising

  8. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    They provide you with all the tools you need to succeed

    Cons

    Thet hired too many under qualified people


  9. "OK holiday Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Agent in Knightdale, NC
    Current Employee - Universal Agent in Knightdale, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Steady hours consistent pay Work at home option

    Cons

    Angry customers Shipping issues Hard to get time off

    Advice to Management

    Better communication with distribution centers for shipping problems


  10. Helpful (4)

    "Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Great coworkers, low drama.

    Cons

    Too much technical debt and a lack of vision, guidance, and resources for the business to progress fast enough to remain competitive and deliver quality products and services. Top-down decision making rather than letting the best ideas flourish defines the culture.

    Advice to Management

    Replace yourself.