Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated October 16, 2017
735 reviews

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Current Employees

3.1
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
344 Ratings

735 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 63 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 81 reviews)

More Pros and Cons

  1. "Great discount, but..."

    StarStarStarStarStar
    Current Employee - Lead Sales Associate in Chicago, IL
    Current Employee - Lead Sales Associate in Chicago, IL

    I have been working at Williams-Sonoma part-time (More than 8 years)

    Pros

    Great discount at family of brands.

    Cons

    Company does not have respect towards employee loyalty or longevity.


  2. "Work From Home Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Work from home, great discount, decent pay and benefits

    Cons

    Sitting for very long times.

  3. "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in New York, NY
    Current Employee - Assistant Store Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 5 years)

    Pros

    Great opportunity for growth from with in.

    Cons

    Work life balance needs improvement.


  4. "great place and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Great environment and employee discounts

    Cons

    low pay for knowledge required


  5. "Pottery Barn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Studio Specialist in Jacksonville, FL
    Current Employee - Design Studio Specialist in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    The company offers a decent discount

    Cons

    Low pay, furniture quality and availability is not what it used to be, poor technology

    Advice to Management

    To learn what a "people first company" really means


  6. Helpful (1)

    "Great People, Culture Needs Help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Great team and co-workers. Your peers are always willing to support and help train you. You gain a lot of ownership and exposure to high level executives early in your career. You have the capabilities to impact business for a national retailer.

    Cons

    No flexibility in work hours, 'old corporate' mentality which will continue to make the company less competitive in a fast-paced market. Very very little paid vacation time, with upper management having little understanding to what it's like for a new employee in today's market. Not very sophisticated technology to get your work done.


  7. "Awesome Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Service Associate in Oklahoma City, OK
    Current Employee - Full Time Service Associate in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Everything practically. From training to your assigned supervisor to the center director, everyone is easy to talk to and truly adheres to an open door policy.

    Cons

    For me, talking on the phone. That is it.

    Advice to Management

    Keep up the Good work!!

  8. Helpful (3)

    "Could be better but not terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in The Colony, TX
    Current Employee - Customer Service Representative in The Colony, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Chance for Advancement, work from home, incentives. Started as seasonal but keeping up with my stats, communicating regularly with my Supervisor, and taking my job seriously allowed me the opportunity to become a permanent employee after the season ended.

    Cons

    Point system, immediate supervisors don't control PTO/Vacation approval, Extra hours are automatically placed on part time workers during peak season. When we call into the leadline ("supervisor") for escalated calls, we are encouraged to "take ownership" of the call and handle it ourselves which is frustrating as an employee but also can make the customer more angry when we have to go back to the line and say without saying that a supervisor will not take the call because this isn't considered an escalated situation. Keep in mind that they hardly ever consider a situation escalated, when it clearly is. Even though it's work from home, there's a lot of micro management. Low wages.

    Advice to Management

    Change policies and procedures to make it easier on your customer service reps so there would be less need for "escalated" calls. Requesting time off shouldn't be so hard.


  9. "Loader/Unloader"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Loader/Unloader in Richmond, CA
    Current Employee - Loader/Unloader in Richmond, CA
    Recommends
    Positive Outlook

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Its a fast pace job with kind coworkers

    Cons

    I am the only woman in my department


  10. Helpful (1)

    "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Roseville, CA
    Current Employee - Sales Associate in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Discount, great sales team, niceproducts

    Cons

    No training, push to sell W-S credit cards, lack of support given to managers


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