Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated March 26, 2017
667 reviews

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Current Employees

2.9
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
310 Ratings

667 Employee Reviews

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Pros
Cons
  • Tuff work life balance for entry-level employees (in 57 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 74 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good company to work for, raises are few and far between"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    The advancement opportunities are they if you are willing to come to work and push yourself to gain knowledge.

    Cons

    There is not enough training for the driver, There are so many temps in and out that it creates never ending inventory issues because they flat out don't care.

    Advice to Management

    Try and hire more fulltime associates that actually will take pride in their work instead of a bunch of temps to save a dollar,


  2. "Salary"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time

    Pros

    Great company, helpful people who are willing to cheap

    Cons

    Entry level roles do not pay a competition salary relative to the industry, it is very low.

    Advice to Management

    Invest more in your entry level people.


  3. Helpful (3)

    "Not the worst, but definitely room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Finance in Memphis, TN
    Current Employee - Director Finance in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 10 years)

    Pros

    Pay is competitive.
    There is opportunity to advance, although there is inter-office politics involved to some degree, probably not any more than other companies of their size.
    Due to the lack of reporting accuracy/consistency, there is opportunity to be a "rock star" if you can convince senior leaders the latest and greatest report you produce is more accurate than what was produced in the past. There is a good chance the report will even be named after you - "the John Doe report".
    There has been more investment in headcount lately than over the last 5-6 years.

    Cons

    Highly matrixed organization - difficult to find the decision maker in many instances. It can sometimes feel like a circular reference.
    There is a shortage of investment in technology aside from customer-facing systems. What should be simplistic, routine data requests are overly complicated and contradictory information is rampant due to lack of system integration or complete lack of system existence. There is way too much reliance on manually updated Excel spreadsheets and a few subject matter experts that may or may not be correct in their reporting, but because there is no systematic reporting in place can't be validated.
    No ERP system.
    Running versions of warehouse management and accounting systems that are 15 years old or older.
    Constantly trying to "shoot for the moon" with reporting when they can't even consistently produce the simplest reporting tasks with accuracy.
    Like many retailers in this market, trying to save their way to earnings.

    Advice to Management

    Invest in and integrate technology to produce accurate reporting that can drive smart decision making.
    Stop looking over your shoulder at your competitors and innovate.
    Focus at least as much attention on driving sales growth as you do on reducing expense.


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  5. Helpful (9)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    Great coworkers, Store Management that means well, (mostly) good customers, (mostly) good products that you can take pride in selling. Great discount if you have another income stream in order to pay for the products.

    Cons

    Corporate leadership completely oblivious to sales floor realities. Poor compensation, poor advancement, poor motivation. Success trickles only upward while failure gushes downstream.

    Advice to Management

    The "people first" motto is hogwash. As is the new brand promise to "welcome, empower and inspire everyone". The only people who appear to be valued work in the SF HQ executive suite.


  6. Helpful (2)

    "They pay is pretty good and the people are nice."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Oklahoma City, OK
    Current Employee - Customer Service Associate in Oklahoma City, OK
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Good pay, lots of overtime during the holidays and a good employee discount. Once you are a permanent associate, the paid time off and vacation are good.

    Cons

    They have very spoiled customers and they give into their demands a lot but I guess a lot of retailers do that.


  7. "Fun place to work"

    Star Star Star Star Star
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    It's rewarding to sell products the customers love. Working here, you'll meet great people, both co-workers and customers, who love to share ideas about cooking. Managers have always been very fair about schedules and hours. Fun place to work.

    Cons

    Wish there were opportunities for full time, non-management positions.


  8. Helpful (1)

    "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    Good Discount given to employees
    keeps you busy

    Cons

    Managers don't work well with you schedule


  9. Helpful (6)

    "Enjoyable but not worth the stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Salem, NH
    Current Employee - General Manager in Salem, NH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Discount is awesome, team members are phenomenal, great products, and you learn a lot about food and beverage. My house is a much better place now thank to the great things I've learned.... and purchased!

    Cons

    Pay is mediocre for all levels of employees from cashier to GM. Overall work load is impossible to accomplish if you work less than 60 hours a week. Minimum labor which is based off of sale percent versus matrix which is in my opinion financially effective but operationally backwards. Not much direction or training for team or management. Corporate frequently changes direction given, making it hard to keep track of what to and what not to do.

    Advice to Management

    Keep a clear and concise message. Evenly distribute work load.


  10. "Inventory Management - Distribution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Planner in San Francisco, CA
    Current Employee - Distribution Planner in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Enjoyable work environment with a friendly and collaborative eteam.
    Great employee benefits including a generous discount.
    Semi-casual dress is acceptable in the corporate offices.
    Supportive and passionate senior staff.
    Multitude of training resources available to all associates.

    Cons

    Moving up can be difficult, as turnover at more mid-to-senior levels is generally low, and interior candidates are not always considered first. Annual percentage of pay increases is somewhat low.


  11. "Love the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    All of the people are great to work with! Management takes time to train you and develop you.

    Cons

    Long hours, but that will come with any high profile position.

    Advice to Management

    Continue to put people first.



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