Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated November 9, 2017
334 reviews

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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
149 Ratings

334 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 64 reviews)

  • Upper management needs an overhaul (in 82 reviews)

More Pros and Cons

  1. Helpful (3)

    "Store Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (More than 5 years)

    Pros

    The Co discount
    The Medical benefits
    The seasonal Herculean effort by employees in the face of Corp roadblocks
    The Store staff camaraderie

    Cons

    Unrealistic goals & expectations
    Sr Mgmt manipulation of HR regulations
    Sr Mgmt double-speak in word vs practice
    A lack of continuity between
    HR support of middle Mgmt and employees
    Pay raises

    Advice to Management

    Be what you preach.
    Fairness should be served at every level, not just touted as doctrine.
    Share the wealth & successes as much as you spare when times are austere.
    Training for success is not reading a book or taking a webinar. Measure your own success by the success of those who turn the wheels


  2. "Old & Obsolete"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Marketing in San Francisco, CA
    Former Contractor - Marketing in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma as a contractor (More than a year)

    Pros

    - Good work life balance. Everyone in the corporate office leaves at 5:00 pm (or earlier) and most people do not check emails once they have left.
    - If you stay at the company for a long time, you are sure to get title changes and move up the ladder slowly.

    Cons

    - VERY slow. I had about 2 hours' worth of work on an average day. It's difficult to learn anything when you don't do anything.
    - Everything is old. Use of old school technology (& a ton of paper). There is no desire to try to learn new things and what the market trends are. People are stuck in their ways.
    - Hard to get to know people because everyone keeps to themselves & the office is very quiet. I found it difficult to connect with even the people on my own team unless I was in meetings with them.
    - Hierarchy is everywhere. I was told I couldn't sit in a certain seat during a meeting because that's for the "big fish." Management has no idea what their team is up to or what kind of work they do.
    - Upper level management seems unrealistic about where the company is currently. They make comparisons other retail companies that are clearly not of the same caliber. (Ex: Amazon.)
    - 0 office perks. You have to even bring your own tissues, pens, and notebooks if you want to use it.
    - Pay is subpar compared to the rest of the city.

    Advice to Management

    Change everything. From the way you think about the entire business to how you motivate employees. All the other businesses are moving forward while WSI is stuck in the olden days.

  3. "Proceed With Caution..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Editor in Las Vegas, NV
    Former Employee - Editor in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Product Discount
    Friendly and Fun Co-workers

    Cons

    Low pay
    Lack of overtime for Support Departments when it is sorely needed
    Not enough training
    Not enough information about other departments and what they can do

    Advice to Management

    Have more help readily available for Customer Service Associates so that they're not dumping calls that they do not know how to handle and angry customers requesting Supervisors into other departments.

    Re-evaluate some of the pay grades. There are few departments that are really underpaid for the amount of work they do.


  4. "Part Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Las Vegas, NV
    Former Employee - Customer Service Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma part-time (More than a year)

    Pros

    Retail Discounts, Comprehensive Trainings and selected upper leads support. Events and Employee appreciation.

    Cons

    No Technical Support from the Helpdesk.

    Advice to Management

    Consider associates concern and rehire helpful helpdesk not just because they've been in the job for so long but for the benefits of so many that needs assistance and help.


  5. "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Discount and the product they sale

    Cons

    Pay, favortism, lack of payroll

    Advice to Management

    Don’t bring in people making more money than your current employees


  6. "Pottery Barn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Studio Specialist in Jacksonville, FL
    Current Employee - Design Studio Specialist in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    The company offers a decent discount

    Cons

    Low pay, furniture quality and availability is not what it used to be, poor technology

    Advice to Management

    To learn what a "people first company" really means


  7. "Not for me"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Allows you to make more money if production numbers are high

    Cons

    Too much personal problems interfering with work

  8. Helpful (1)

    "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Roseville, CA
    Current Employee - Sales Associate in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Discount, great sales team, niceproducts

    Cons

    No training, push to sell W-S credit cards, lack of support given to managers


  9. Helpful (1)

    "GM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Customers, team, discount, product.

    Cons

    Lack of leadership and follow through from upper management.

    Advice to Management

    Re-evaluate the direction of the company.


  10. Helpful (2)

    "Marketing Planner for PBK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Planner in San Francisco, CA
    Former Employee - Marketing Planner in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Discount on merchandise was nice - but eventually loses it's luster- Sample sales were exciting at first, but the quality of even these items got progressively worse and worse- its amazing how much this company is willing to charge it's employees for severely damaged, and broken items.

    Cons

    Horrible work environment - Exact opposite of an "employees first" mentality. Employees are told and reminded that they are replaceable. Compensation is low, benefits are basic and vacation policy is not competitive.

    Advice to Management

    Company culture and operations were much better under the leadership of Chuck Williams, Laura Adler is the driving force behind low company morale.


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