Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated July 18, 2017
170 reviews

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5.0
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
90 Ratings

170 Employee Reviews

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Pros
  • Great discount 40% off of most merchandise 20%off electrics (in 175 reviews)

  • decent work/life balance, depending on the time of year (in 47 reviews)

Cons
  • Tuff work life balance for entry-level employees (in 60 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 77 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Sales Associate in Coral Gables, FL
    Current Employee - Sales Associate in Coral Gables, FL
    Recommends
    Approves of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    Flexible hours , good atmosphere and good pay

    Cons

    No cons in my opinion

    Advice to Management

    Management is the best, make you feel at home while at work


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Current Employee - Sales Associate in Coral Gables, FL
    Current Employee - Sales Associate in Coral Gables, FL
    Recommends
    Approves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Great environment to work in, all the employees are very nice and respectful and the managers are very friendly and understanding with any situation.

    Cons

    No Cons for this store and company

  3. "Fun and dynamic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Customer Service Associate in Phoenix, AZ
    Former Employee - Work From Home Customer Service Associate in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    It was a fun and dynamic environment with little to no supervision. Employees were empowered to provide creative solutions to enhance company growth. It was easy to meet metrics. I had the best stats on my team and was on my way to a permanent position, flexible part-time hours and work from home independence. With such a tight and competitive job market nowadays, I had regrets leaving a wonderful company and hope to find something with similar pay and a positive, non-intrusive environment.

    Cons

    There were back to back calls at night, with little ability to breathe between calls.


  4. "Seasonal Full Service Associate-Remote"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Seasonal Full Service Associate-Remote in North Las Vegas, NV
    Former Employee - Seasonal Full Service Associate-Remote in North Las Vegas, NV

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    Intensive one month training with other new hires in a classroom setting. Very informative and helpful training. Everyday you learn something new. I wouldn't recommend missing any days. Working from home was liberating. I stayed in my pajamas or sweats all day. You have the option to work a straight 8 hr shift or two 4hr shifts that are 4 hrs apart. I chose the second one. I didn't think I'd be able to sit through staring at the computer and dealing with phone calls without longer breaks. It was very easy. Yes, I dealt with some angry customers, especially being that it was the holiday season. The trainers will give you enough insight and advises to help with impossible customers. Great company with great products, with even more great loyal customers for years!

    Cons

    I wish I was able to stay on as a regular employee. They did say during training that a few will have the opportunity to become permanent. We were graded based on attendance, clocking in and out on time, and how we navigated through the system. I had quite the glitches going on with the software freezing on me, unable to clock in on time, and being automatically logged off. All my customers were happy at the end of the call; no supervisors had to intervene. I was graded purely on their unreliable software that I had no control over. It was an unfair way to evaluate employee production. The system even broke down that they had remote workers come in to work in the office.


  5. "Merchandise processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandise Processor in Olive Branch, MS
    Former Employee - Merchandise Processor in Olive Branch, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Excellent working environment, benefits and opportunity

    Cons

    Certain time of year work slow down

    Advice to Management

    Keep up the good work


  6. "Former employer: Market Street"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Setting up displays in the gift store in a configuration to encourage maximum sales. Organizing product in the store room. Opening new boxes of product to see what the new emphasis would be.

    Cons

    Being involved with sales only because I preferred the job of visual display. I felt I had an eye for good spatial, creative display. Some of the boxes were heavy, but I saw that as a challenge.

    Advice to Management

    I would be a dedicated employee and would love working on the projects of creating beautiful spaces. If that would be based on company design plans I could carry out those plans.


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    The Customers and Coworkers,The Culture,Industry and Products!

    Cons

    Have more available permanent positions offered once seasonal positions are ended.

    Advice to Management

    None

  8. "Product Manager"

    StarStarStarStarStar
    Current Employee - Senior IT Product Manager in San Francisco, CA
    Current Employee - Senior IT Product Manager in San Francisco, CA

    I have been working at Williams-Sonoma (More than a year)

    Pros

    Nice place to work in SFO

    Cons

    Commute is bad from South Bay


  9. Helpful (2)

    "mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 10 years)

    Pros

    great culture, excellent product

    Cons

    challenged with technology, slow systems

    Advice to Management

    invest in technology


  10. "WSI Supply Chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Benefits, plenty of opportunities

    Cons

    Memphis is dull, other locations are better.


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