Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated March 26, 2017
1,302 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
554 Ratings

1,302 Employee Reviews

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Pros
Cons
  • Tuff work life balance for entry-level employees (in 57 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 74 reviews)

More Pros and Cons

  1. "Salary"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time

    Pros

    Great company, helpful people who are willing to cheap

    Cons

    Entry level roles do not pay a competition salary relative to the industry, it is very low.

    Advice to Management

    Invest more in your entry level people.


  2. "Williams-Sonoma Seasonal Help"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Easygoing, fun, fast-paced, great discount.

    Cons

    Little to no training given; sporadic hours.

    Advice to Management

    Please make sure to give new employees register training, a rundown of typical protocols, and a general overview of company rules (dress code, etc.).


  3. Helpful (1)

    "Good company to work for, raises are few and far between"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    The advancement opportunities are they if you are willing to come to work and push yourself to gain knowledge.

    Cons

    There is not enough training for the driver, There are so many temps in and out that it creates never ending inventory issues because they flat out don't care.

    Advice to Management

    Try and hire more fulltime associates that actually will take pride in their work instead of a bunch of temps to save a dollar,


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Enter with caution..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time

    Pros

    -If you find a good manager, and there are several, you can have a good experience
    -Old school style creative retail approach that you can't get many places anymore
    -Opportunity to move between brands and offices to try different experiences

    Cons

    -Very old and outdated technology/systems makes working both in the office and remotely a constant struggle - everything from ancient laptops to poor reporting standards makes working efficiently and effectively a constant struggle
    -Chronically understaffed
    -Very tight with any expense, bring your own desk supplies, use your own cell phone at your expense
    -Below standard PTO package even for the retail industry
    -Development, promotions and raises literally take years even with stellar performance reviews
    -High drama, high emotions environment


  6. Helpful (2)

    "Sales Associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A very generous employee purchase discount on regular price merchandise.

    Cons

    Constantly changing schedules at the last minute. Low pay rates.


  7. Helpful (3)

    "FSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Williams-Sonoma part-time

    Pros

    Offers work from home opportunity.

    Cons

    Poor supervisors and time-off policy

    Advice to Management

    Chuck would turn over in his grave.


  8. "williams-sonoma review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits, staff, good work relationships

    Cons

    bad hours, no room for moving up in business

    Advice to Management

    listen to your employees


  9. Helpful (3)

    "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Former Employee - Sales Associate in Toronto, ON (Canada)
    Doesn't Recommend

    Pros

    Nice environment. Lovely customers. Good discounts.

    Cons

    Pushed to sell, sell. Although you do not get compensated, maybe you get a few more hours. Management needs an overhaul as does their tech. As a seasonal worker, you are barely trained and thrown in at the deep end. Therefore you are trying to sell products that you know little about and this frustrated not only the associate as you have to ask others for help but also the customer.

    Advice to Management

    Train, train, train! You can't expect a young person to know the difference between brands and sell them with full confidence. Treat your staff with respect please. I saw this lacking from general managers to regional managers.


  10. Helpful (4)

    "Highly disorganized and low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (More than 3 years)

    Pros

    Discount and exposure to high quality cookware. Great co-workers who share a passion for cooking.

    Cons

    Extremely disorganized behind the scenes -- part-time associates are more or less voluteers with scheduling, pay and breaks barely within the law.

    Advice to Management

    Appreciate your workforce as individuals. Adopt philosophies from retailers like Nordstrom, Patagonia, REI. Invest in people and get a handle on your inventory and IT. Safety is not a video - overhaul your retail stockrooms which are disasterous.


  11. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time

    Pros

    Employee discount, co-workers and the products sold at the store. I loved and still love their merchandise.

    Cons

    The work hours in retail are not good...you either go in to this work knowing and loving this or, like me, you go in for the employee discount, buy what you want, and then leave.

    Advice to Management

    Be more flexible to employees with their schedules.



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