Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated December 12, 2017
416 reviews

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3.0
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
134 Ratings

416 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 64 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 81 reviews)

More Pros and Cons

  1. "Frequently put in a difficult position w customers!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Lead
    Current Employee - Full Time Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    My co-workers and managers are fantastic, discount is great and the products are wonderful.

    Cons

    Deceptive advertising puts sales staff in very awkward and uncomfortable defensive conversations with customers and is just plain deceptive. Constant promotions for "75% off ( in tiny letters SUGGESTED RETAIL PRICE) is simply wrong - it is a bogus marketing practice and it gets ugly on the sales floor.

    Advice to Management

    Change your marketing and discounting strategy from constant, multiple promotions to far more selective promotions. Customers are getting angry, confused and turned off when we have to explain/defend the exclusions. Perception is reality - if customers communicate that it feels deceptive, then it is in fact deceptive. BOPIS is a failure-in-progress that needs to be halted at once - stores are being drained of already low inventory and 5 out of 10 BOPIS customers require multiple calls to come pick up goods long after expiration of order. Things feel very, very desperate and with a store FULL of bright-red sale signs (as of today's date, 52 active promotions) it LOOKS desperate. Feels more like Outlet store and less like high-end brand, with customer behavior to match.


  2. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (More than 8 years)

    Pros

    Discount is great! Great products...Whether you love to eat, cook or entertain this is the place. For you!

    Cons

    Upper management needs an overhaul. Disrespectful of time and overall attitude.. Unrealistic time frames for things to be done. Needs to learn how to schedule according to needs of store. A lot of favouritism. Team work not in outraged. Pass the buck...is the attitude.
    Used to have really amazing incentive/contests, which in outraged. Staff to be more active in getting to know product in order to sell it. Little or no training.

    Advice to Management

    Be respectful of your team! Always putting people down does not help with morale. "Get more bees with honey than with vinegar". Take resposability for your actions and don't throw other people under the bus! Give credit where credit is do!

  3. "Couldn't Get Off the Ground and Running"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time

    Pros

    hiring process was quick
    training started out well
    no technical problems

    Cons

    not enough training
    HR and trainers are not responsive in a timely manner
    use of AS400


  4. Helpful (3)

    "Part-time inconsistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Chicago, IL
    Former Employee - Retail Sales Associate in Chicago, IL

    I worked at Williams-Sonoma part-time (More than a year)

    Pros

    Bright and cheery environment to work in. Fun products and people.

    Cons

    Scheduling was very last minute and inconsistent. Only managers were full time so if you were depending on a certain amount of income, you couldn't. Some weeks you were scheduled for 20 hours, some weeks only 10. Schedule would be posted only a couple days before the next week so no planning ahead for anything!

    Advice to Management

    Most of the employees are mothers with families and required to work during Christmas eve night, Christmas morning, and Easter Sunday. Why are all these stores open during theses holidays?!


  5. "Roomn for opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Growth within the company was a good thing

    Cons

    They should pay their employees more

    Advice to Management

    More cross training


  6. "High management turnover when I was at the contact center."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Employee discount, good benefits at the time I worked at the contact center. I had a great manager. Knowledgeable, accessible and helpful.

    Cons

    The pay could have been better.


  7. "Work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV
    Former Employee - Work At Home Telephone Customer Service Representative in Las Vegas, NV
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    Flexible work schedule after training.

    Cons

    No consistency. Management doesn't offer clear-cut directions for customer legitimate complaints.

    Advice to Management

    Be consistent.

  8. "Risk Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Management in San Francisco, CA
    Current Employee - Risk Management in San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Location of SF Office.

    Cons

    Vacation policy and length of time to be vested.

    Advice to Management

    Provide more flexibility to Vacation - maybe go to a pure PTO program


  9. Helpful (1)

    "Good enough"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    A company with big stack of customers and stable payment

    Cons

    You need to work with a log of legacy code and software


  10. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    The people are all great and hard working. Everyone wants to be successful.

    Cons

    Stock rooms are disorganized. Scheduling is random - no set schedules. Management doesn’t care about making changes....only cares about sales. High turn over. No training.

    Advice to Management

    Listen to employees and implement changes that will help the store run more smoothly which will in turn increase sales.


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