Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated April 19, 2017
357 reviews

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2.9
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Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
111 Ratings

357 Employee Reviews

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Pros
Cons
  • Tuff work life balance for entry-level employees (in 57 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 74 reviews)

More Pros and Cons

  1. Helpful (4)

    "sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Alameda, CA
    Current Employee - Sales Associate in Alameda, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    Great company discount. Interesting customers. Excellent education in retail branding. Williams-Sonoma brands are marketed beautifully and it's a joy absorbing the digital and print marketing materials and brand positioning displayed. As a part-timer, my hours are flexible and management works with me to accommodate by day job.

    Cons

    Store management personnel is hit or miss...mostly miss. I've worked as a part-time associate at a Williams-Sonoma retail store and a Pottery Barn outlet. Two out of three General Managers were tough to were for. POS and inventory management technology seems dated and is difficult to navigate and use. Also, there could be more of an effort to provide a break room for employees. Since the breaks are so short, there isn't a lot of time to go off-site and it would be good just to sit down some where for a minute. (This last issue isn't as petty as it sounds; if you're on your feet all day, you need somewhere to simply sit rest occasionally.)

    Advice to Management

    My experience with store management has not been good. Sales associates are the main point of contact with customers and if sales associates are poorly trained or find themselves in difficult circumstances because of prickly management, that's not particularly good for the outlook/attitude/demeanor of the associate and thus not good for sales. At some point, the discount doesn't make up for poor working conditions and managers who can be irrational, self-important task masters. Corporate should really pay some attention to this.


  2. "designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Designer in San Francisco, CA
    Current Employee - Senior Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    great community great opportunities every day to contribute

    Cons

    small team for the work expected


  3. Helpful (2)

    "Reality check needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in San Francisco, CA
    Former Employee - Buyer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Fair pay, good benefits, nice work environment/office

    Cons

    horrible bureaucracy, long hours,

    Advice to Management

    reality check needed- we make pretty product, we are not curing cancer!


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  5. "Product Developer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Work environment has enough structure, but is agile and adaptive. Stays interesting. Lots of great people to be found.

    Cons

    Nothing's perfect. Lots of tight deadlines, but hours aren't horrible.


  6. Helpful (2)

    "Work there for discounts not for pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Bethesda, MD
    Former Employee - Sales Associate in Bethesda, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (More than a year)

    Pros

    GREAT discounts. Light working environment. Depending on where you work, it can be a very collegial working environment

    Cons

    When I switched to the Bethesda location, my coworkers were very cutthroat. I understand that for very high-selling associates. there is some sort of cash bonus, but when you're working for $11/hour unless you sell $250K, it's absurd to be nasty with people.

    Advice to Management

    focus on on boarding


  7. Helpful (3)

    "Customer Service Lead"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Nice people, decent employee discount

    Cons

    Constant changes to policy, low pay compared to other similar positions/companies, difficult to advance positions due to internal politics.

    Advice to Management

    Hire better, train better, pay competitively to retain the best talent possible.


  8. "Salary"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma full-time

    Pros

    Great company, helpful people who are willing to cheap

    Cons

    Entry level roles do not pay a competition salary relative to the industry, it is very low.

    Advice to Management

    Invest more in your entry level people.


  9. "Williams-Sonoma Seasonal Help"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Easygoing, fun, fast-paced, great discount.

    Cons

    Little to no training given; sporadic hours.

    Advice to Management

    Please make sure to give new employees register training, a rundown of typical protocols, and a general overview of company rules (dress code, etc.).


  10. Helpful (2)

    "Sales Associates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    A very generous employee purchase discount on regular price merchandise.

    Cons

    Constantly changing schedules at the last minute. Low pay rates.


  11. Helpful (2)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma part-time

    Pros

    Nice discount, friendly staff.

    Cons

    Low pay, management a bit pushy.

    Advice to Management

    Build a better team instead of focusing on just filling up space.


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