Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated November 12, 2017
255 reviews

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255 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 63 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 81 reviews)

More Pros and Cons

  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Discount on all brands of the company was good

    Cons

    low salary, poor treatment of staff

    Advice to Management

    Treat your staff better


  2. Helpful (2)

    "Don't join this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (More than 5 years)

    Pros

    I joined because it was my first job and I needed money they gave me a shot in the call center and at the time the used to work with your schedule.

    Cons

    The company is going down hill product quality wise and with the way they treat employees has nose dived, they treat call center employees as well as toothless crackheads.

    Advice to Management

    Treat employees fairly, but unless the CEO and some top managers are released I don't see that coming anytime soon!if I could give 0 stars I would, they aren't who they were when founded I was there for 6 years and saw the crap roll down hill. The CEO would visit stores but never once came to see us and we were in her state

  3. Helpful (5)

    "RUN AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Huntington Station, NY
    Current Employee - Anonymous Employee in Huntington Station, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than a year)

    Pros

    co-workers, we are all in the same boat in this sinking ship

    Cons

    Hostile work environment,. The negativity is so bad . Everyone quitting, hating their jobs. Gossiping, backstabbing, bullying. Cliques that are threatening and management doesn't want to hear it. Like all bullies the victims are blamed.Everyone fears they are going to lose their jobs.No one feels valued.

    Advice to Management

    listen to your employees have a way for your field employees provide feedback, without retaliation which is a common thing


  4. Helpful (4)

    "All Downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 5 years)

    Pros

    Great discounts
    Opportunities to learn culinary skills

    Cons

    The retail industry is dying and Williams-Sonoma is charging toward the grave. The declining demand for our products coupled with too many alternative purchase options have caused once loyal customers to leave us. Corporates reaction is to force us to attempt to solicit our customers via cold calling and credit card offers. Cost cutting has become the name of the game. Employees have been consistently toyed with as a result of corporate indecision and we have been threatened with firing and reduced hours if we don't work off the clock to finish our assigned duties which there are more of everyday.

    Advice to Management

    Employ a few full timers and managers as opposed to excessive numbers of part timers. pay attention to what customers actually want stop guessing at it.


  5. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time

    Pros

    the discount was very nice

    Cons

    scheduling, poor management, low wages


  6. Helpful (7)

    "Racist and trashy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    The benefits are good! You work with nice associates for the most part. Good discounts and outstanding merchandise. You represent Pottery Barn and West Elm as well as Mark&Graham.

    Cons

    There are no opportunities to move up and very low pay. If you are a minority, they want to keep you in customer service or working in a warehouse. No minorities in leadership positions in the state that I work in. Leadership has the "good ol boy" mentality and lots of favoritism. Supervisors are lazy! They gossip about associates. Very unprofessional place to work. The training is horrible and they have very unrealistic standards to judge you on. The pay raises are a joke!

    Advice to Management

    You have misrepresented a great company.


  7. Helpful (3)

    "Don't stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Williams-Sonoma full-time

    Pros

    Great discount 40% of there and their sister brands

    Cons

    Good stepping stone for retail experience but don't stay long. Work life balance is awful. There is no rhyme or reason to pay raises. Try seem to keep associates and managers that are subpar and run away good ones. Their expectations for both associates and management are unrealistic for the amount they pay.

  8. Helpful (6)

    "The Walmart Factor at Williams-Sonoma"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    Employee Discount is 40% for most items.

    Cons

    The list is long. Only management is scheduled to work 40 hours per week. Sales associates are part time only and pay hovers barely above minimum wage. For a store catering to the upper economic brackets the staff is treated as if they are Walmart associates. No other benefits. Serious disconnect between management and what is needed to make the stores successful. Nothing done to motivate sale associates except pressure them. Employees do not receive commission of benefits so there is no true incentive. Communication is poor and mainly for cya purposes. Senior management's disdain for the sales associates is palpable. Chuck must be rolling in his grave.

    Advice to Management

    Engage with the sales associates in meaningful ways by getting their feedback on merchandise, systems and empowering them. Despite all the signs posting "Howard's Rules" the work environment is not particularly respectful. Invest in IT systems that work well, everything is outdated. Get over loss prevention systems sending the wrong message. The stores are being robbed blind due to chronic understaffing. There are discreet loss prevention systems available in today's world. Try the concept of promoting from within. Try offering a true living wage and offering real benefits to the people on the front line. Many stores are lacking full time stock people so lots of ladder climbing on some pretty rickety ladders by sales associates.


  9. Helpful (6)

    "Employees are only numbers. Awful morale. Dead End"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Discount on Williams Sonoma, Pottery Barn and West Elm.
    Great coworkers.

    Cons

    No room for growth. Management that is completely touch of touch and have no desire to provide a heathy work/personal life balance, The business comes first but no incentives that are worthwhile. Extremely high turn over.

    Advice to Management

    Realize that your employees are your strongest assets not the same tired product lines that barely surviving.


  10. Helpful (20)

    "Run... Far, far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in San Francisco, CA
    Former Employee - Information Technology in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    None. Aside from meeting a handful (as in you can literally count them in several fingers) of quality folks who were innocently caught up in this web of lies or bureaucratic nonsense, there is zero advantage for working here. This place will not make you smarter. You will not learn a skill that you didn't have beforehand. Instead the brick and mortar will kill your very soul. You will start to wonder if there is a God or a higher power. Because if such an entity existed, why would They allow this atrocity to even occur much less continue.

    Cons

    This archaic institution is a farce of a legacy. WSI normally draws to mind high end kitchen cutlery and savvy home decor. Peel away a well paved marketing campaign and you find the scurge of retail. There is "somewhat behind" and then there is Williams-Sonoma...

    You know something is wrong when EVERY TIME someone quits, they NEVER let you know WHERE they are going.

    It's basically a hodgepodge of problems. The work load is uneven. You're either working 24/7 or you're not working at all and trying to take credit for someone else's work. For every ineffective 20 lukewarm bodies, you have one star employee. Management is composed of semi-retirees. Executives are even worse. They are just highly paid sheep.

    This is the most political environment and in the worst way. If you are "favored", you can bat your eyelashes and work the system to your advantage (translation: "work from home" and AS MANY VACATION DAYS YOU WANT). If you are "unfavored", well remember that guy who recently committed suicide in Uber (from stress)? You are on the same trajectory.

    You will learn nothing here, except marvel how cheap Corporate America can be. How such an unhealthy environment exists. And dream of leaving.

    There is a reason why everyone in the corporate office looks like life has been sucked out of them and they're a hair-breath away from dropping dead.

    Advice to Management

    Fire all the executives and management. They've done and accomplished nothing. Start fresh. Stick to your budgets and your schedules. It's pointless to have a plan if you're not going to adhere to it. And get rid of useless practices - example: offshore has a 60-70% accuracy rate. Why on earth do you even use them KNOWING THIS?!


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