Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated October 12, 2017
403 reviews

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403 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 63 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 81 reviews)

More Pros and Cons

  1. Helpful (1)

    "Full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Furniture Associate in Shafter, CA
    Current Employee - Furniture Associate in Shafter, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Indirect customer service slightly more than minimum wage. Lots of time of if needed , 40 percent discount

    Cons

    Full time is 37.5 hours , Flexed during non peak months , Hardly ever overtime. Strict attendance point system ,


  2. Helpful (3)

    "Fun with Flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Sales Ssociate in Albuquerque, NM
    Current Employee - PT Sales Ssociate in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    Multi brand employee discount, fun people to work with, super flexible scheduling, heritage brands.

    Cons

    My store has been opened since 2006. Here's the problem with all WS brands, the higher ups expect 200% out of their employees and management, yet, fail to give adequate hours with an ever expanding workload and demands. After a floorset, which is about every 2 weeks, the stockroom is a full on disaster. Management has been a revolving door since our leader of 15+ years left in 2012 due to being overworked, blamed and underappreciated for years. We had some great and really bad leaders since, but none have stayed longer than 2 years.

    Advice to Management

    I have a ton of love for this company since I've been with WS from 2000. I've worked for Pottery Barn and WS. I think with WS, they need to focus on what made then unique to begin with, exclusive products, quality products from Europe or elsewhere. Less Food items, our store are junkie looking. Too many products leads to more sale product, some we seem to never get rid of.

  3. Helpful (2)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Shafter, CA
    Former Employee - Customer Service Associate in Shafter, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Atmosphere is good. Co-workers where nice and helpful they rocked!! I worked with some great people they were all so knowledgeable and good people to work with. I liked the drive to work it was close to home they have opportunities to work from home.

    Cons

    Hours where scarce when call volume was low. I did not like the Stella's which were surveys received by the customers on how their overall experience was with the company's customer service. Not on the initial call from the customer service/ furniture department. If you don't meet the standard ratings you will eventually be let go. Had I known this in the beginning I would never have applied for the position. This is the only thing I did not like about working there. If they got rid of the Stella's I would return to that company.

    Advice to Management

    Get rid of the Stella's, the exception sheet no need to micro manage people that are busy in their work and get rid of the point system. This is where they loose a lot of people sometimes life happens and its sad that people have to get punished by getting a point when they are sick.


  4. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service-sales in Oklahoma City, OK
    Former Employee - Customer Service-sales in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 10 years)

    Pros

    Schedules vary by hours and days, new offices, no time limits on calls, people easy get along with, open door policy with management, good benefits.

    Cons

    Been there 15 years but no real recognition. New hires get couple dollars less than people been there years. Pay raises range from .25 to .50 yearly basis believe it or not. Used to be fun place to work but gradually took away most benefits and now becoming like other call centers where stockholders are much more important than employees and/or customers.

    Advice to Management

    Don't even want to go there.


  5. Helpful (1)

    "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSC I in Braselton, GA
    Former Employee - CSC I in Braselton, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    It was a very pleasant environment. I was trained well.

    Cons

    The points system. They say you have eleven "points" to use but you get written up at 5 and 7. Which freezes your salary and cancels any chance of promotions for one year from the date of write up. That is why I rated it a 3 star not 4.

    Advice to Management

    Do something about the point system. If you refuse to get rid of it then atleast provide concessions for employees to work off the points. Create a reward systemOTHER THAN the perfect attendance one in place. Feels like elementary school. Also up the starting pay.


  6. "Reaching for world class eCommerce with 1980s backend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Williams-Sonoma as a contractor

    Pros

    Big teams, lots of projects to work on.

    Cons

    Back end is low tech. Integration is frustrating.

    Advice to Management

    Invest! Rebuild the stack!


  7. Helpful (1)

    "Neutral Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma part-time

    Pros

    Strong marketing team
    Lots of smart women on the team

    Cons

    Very old school in a lot of ways. They are primarily a brick and mortar operation but they need to incorporate a lot more tech if they want to stay at the top.

  8. "Good company, but pay is on the lower side."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma as a contractor

    Pros

    Wonderful people and culture to be around.
    All around, people are passionate on showcasing the brand to the best of its abilities.

    Cons

    Pay is a bit on the low side.
    Not that many holidays compared to other companies.


  9. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Williams-Sonoma full-time

    Pros

    The people were nice and there was a very professional structure

    Cons

    Tough for career progression and at time unrealistic job expectations


  10. "Sales asssociate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Short Hills, NJ
    Current Employee - Retail Sales Associate in Short Hills, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment, lots of overtime available. Busy holiday time. New products and discounts to employees. Good learning experience and cool things

    Cons

    Pay is not the best and health insurance is not the best either. Vacation time is limited. No room to move up.


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