Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated March 26, 2017
351 reviews

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351 Employee Reviews

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Pros
Cons
  • Tuff work life balance for entry-level employees (in 57 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 74 reviews)

More Pros and Cons

  1. Helpful (12)

    "Not what it used to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Oklahoma City, OK
    Current Employee - Customer Care Representative in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 5 years)

    Pros

    The employee discount is a main factor of my continued loyalty to the company. Love having a part time sit down job and the people I work with are great.

    Cons

    Inadequate training. Loss of benefits in past few years. Pay scale is dismal compared to stress that you experience due to the company's failure to solve their warehouse and inventory issues. They say they place customers first but with their failure to correct the same issues they have had for the past 6 years I really think it's just rhetoric. It's been hard to see the company devalue its employees over the past 5 years since the CEO changed. Issues with online site, coupons, out of date operating systems and poor equipment.

    Advice to Management

    Better communication is needed. Employees need to be informed of company issues and changes in order to be supportive and informed. Actually act on recommendations we bring to our supervisors that correct computer and coupon issues which will both make our jobs better and the customers better served. Find a way to make us feel valued again as we have lost that feeling in the past few years.


  2. Helpful (1)

    "It's a job"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Williams-Sonoma part-time

    Pros

    Associate Discount, for the most part is very generous.

    Cons

    Corporate directives, can be at times, VERY UNREALISTIC.


  3. Helpful (3)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Charlotte, NC
    Current Employee - Assistant Store Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Great people that you work with. Great discount. Support work life balance.

    Cons

    No upward mobility, or career growth. Considered an hourly employee, as a manager should be a salary position. Compensation is below standards, and not open for substantial increase, if any. Management is inconsistent, corporate directives could be more clear and efficient. Payroll is limited.

    Advice to Management

    Invest more in employee compensation, career growth, and additional payroll to execute any tasks that are not considered part of daily operations.


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  5. Helpful (3)

    "Layout Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    The hours are flexible and can sometimes be accommodated as per wishes.

    Cons

    The staff is a little undervalued by upper-management.

    Advice to Management

    Treat employees with more respect and value their work more.


  6. Helpful (2)

    "Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    Strong HR Team and friendly colleagues who create a great team environment.
    CEO making concerted effort to modernize culture and boost employee engagement.

    Cons

    Leaders reluctant to share transparent feedback and allow employees to stretch in their roles.
    Limited career and growth and development opportunities.


  7. Helpful (2)

    "There is almost too much to learn within the 4wks of training they provide."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Customer Service Representative - Seasonal in Braselton, GA
    Current Employee - Work From Home Customer Service Representative - Seasonal in Braselton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Great Discount, Learn new things constantly, fast paced when busy, nice product line across William-Sonoma, all the Pottery Barns and West Elm.

    Cons

    Not enough supervisor support when need to ask a question, constant issues with promo codes, sales can be misleading to customers and inflexible attendance policy even with a doctor's excuse!

    Advice to Management

    Provide more training and information on current sales. Make it easier to follow up on a customer order. Train more furniture associates or train FSA's on furniture. There is a constant flow of issues and concerns regarding furniture and one call resolution would be easier with this access.


  8. Helpful (10)

    "Working in Management in Retail Channel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Miami, FL
    Former Employee - Assistant Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma part-time (More than 3 years)

    Pros

    Discount, Play with product, culinary social circles, expand business skills.

    Cons

    Terrible management style, non-sustainable business practices, changing vision of company name, lack of support for employees, little to no training, terrible HR department.

    Advice to Management

    Not everything is about the 2%.


  9. Helpful (3)

    "Just because"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    discount and people who work there and over time too

    Cons

    time off, the point system, the constant changing of rules & sales and lack of help


  10. Helpful (3)

    "Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Nice people who are passionate about the brand work there.

    Cons

    Very corporate environment. Many meetings. Arrogant attitude from leadership.

    Advice to Management

    Be open.


  11. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun place to work. Their products are high quality.

    Cons

    They need to offer better training



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