Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated September 19, 2017
248 reviews

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248 Employee Reviews

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Pros
  • Great discount 40% off of most merchandise 20%off electrics (in 160 reviews)

  • Good benefits and acknowledges the need for work life balance (in 49 reviews)

Cons
  • Tuff work life balance for entry-level employees (in 60 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 79 reviews)

More Pros and Cons

  1. Helpful (3)

    "Downward Spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Lead
    Current Employee - Sales Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount and working with people on the sales floor and through classes.

    Cons

    I was hired as a part-time assistant store manager and then when the company restructured, my job titled was demoted. I was never told this was happening. I now don't have access to things that I had previously.

    Full-timers get what seems unlimited time off and all the overtime they want. There is no room for advancement and no weekends off ever. Hiring GMs from outside the company makes things extremely difficult because they don't understand our clientele. Employees are rude to customers and no one cares. The most stressful place I've ever worked!

    Advice to Management

    You need to clean house and take out the garbage, upgrade your computer/network systems and treat employees and customers with respect! Be fair and you will see the results. Instead of flying around on the jet and posting pictures when some of us can't pay our bills is beyond unacceptable. Invest in your company instead of yourselves!


  2. Helpful (6)

    "Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Pretty good associate discount on high end products with the exception of electrics. Supervisors try but are overwhelmed with too much work.

    Cons

    Senior management is clueless as to the real needs of associates. The call center is run like a boiler room operation. Less than 20% of seasonal associates are hired full time, and most of those do not last more than a year or so.

    Advice to Management

    The associate survey is a joke. Stop trying to mislead associates by pretending the information received through these annual surveys are important to you. Your actions show they are not. Politics and deceit do not make for a successful business.

  3. "Email response / customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The call center floor is really open. Tons of space, not your typical cubical.

    Cons

    Everything else. Horrible leadership, horrible support, by far one of the worst company's ever.

    Advice to Management

    Quit. Hire someone that knows how to manage.


  4. Helpful (4)

    "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Burlington, MA
    Former Employee - Cashier in Burlington, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    Good discount, 40%. Flexible hours. Learn more cooking tips from customers and wealthy, unhappy cashiers and managers. Customers are interesting to talk too

    Cons

    Grouchy managers. They are not too smart. You haven't made it in life just because you work at WIlliam Sonoma

    Advice to Management

    Just because you're a little manager at WS doesn't mean your a god, please


  5. Helpful (11)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Metairie, LA
    Former Employee - Part Time Sales Associate in Metairie, LA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than 8 years)

    Pros

    The best reasons to work at Williams-Sonoma are the fabulous customers and some of the most dedicated part-time sales associates. Some of the best friends are made on the sales floor both with customers and associates alike.

    Cons

    Way too much back stabbing by General Managers, Regional Managers, etc. No product training or sales training. Poor to nonexistent in-store software and delivery systems. Constant change in visuals with absolutely no help and often times there is a member of the management team and only one sales associate. Unable to make a decision whether to be an internet company or a brick and mortar store. Managers and Assistant Managers are overworked, put on the spot, lie to sales associates, cut each other up and then spit you out. Awful environment for a culture that appears to be in perfect order when all the while it is full of band-aids that are hanging on by the least amount of adhesive.

    Advice to Management

    Jump down from your Ivory Tower and LISTEN to employees without intimidating them. Something is horribly broken and it needs to be fixed - maybe too late to fix this store.


  6. Helpful (9)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Representative in North Las Vegas, NV
    Former Employee - Business Sales Representative in North Las Vegas, NV
    Doesn't Recommend
    Disapproves of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    A Paycheck is the only thing you will get here and check it everytime.

    Cons

    There is such wide scale fear imposed in this place that if you are a former employee, you would never recommend this job to anyone you care about. Run as fast and as far as you can from this company.

    Advice to Management

    Remember how to be honest and human


  7. Helpful (2)

    "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynnfield, MA
    Former Employee - Anonymous Employee in Lynnfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (Less than a year)

    Pros

    none,unfriendly employees,unprofessional supervisors.poor scheduling. pay is not on time.

    Cons

    anything negative that u could think of represents this company.

    Advice to Management

    Get your act together,and be truthful!

  8. Helpful (2)

    "Machine Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator-Trainer in Fort Worth, TX
    Former Employee - Operator-Trainer in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than a year)

    Pros

    Has Good start pay, and full time has a lot of benefits.will train you if you don't already know how to operate the machine.

    Cons

    Have to be there at 5 or 6am. Management has no idea what your taking about because they are not required to know how to even turn on the machine let alone the problems that come up with printing and mistakes the machines make sometimes, als they don't listen to you even when you know more than they do!

    Advice to Management

    Learn the whole part about your job including take ca course on operating the machines and actually run them and do orders on them for 3 weeks so you will understand what your employees are talking about


  9. Helpful (10)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Williams-Sonoma part-time

    Pros

    Great discount and great coworkers

    Cons

    You have to clean toilets!!! After being on your feet for hours, you have to clean. Wash dishes, swiffer and sweep entire store, empty trash and take to dumpster, clean toilets!! Not one mention in interview. No rotation so same people are stuck doing it at closing. Very unsafe in stock room. Too much stock on floors, can't open ladders safely

    Advice to Management

    Hire a cleaning crew! Inform new hires the entire job description. They don't do that because nobody will take the job.


  10. Helpful (2)

    "Work for the Discount"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Williams-Sonoma part-time

    Pros

    Decent Discount, beautiful environment, location

    Cons

    long - term associates who are abrasive and poach sales from other associates

    Advice to Management

    Do your best. Retail is tough.


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