Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated August 22, 2017
1,404 reviews

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1,404 Employee Reviews

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Pros
  • Great discount 40% off of most merchandise 20%off electrics (in 177 reviews)

  • decent work/life balance, depending on the time of year (in 47 reviews)

Cons
  • Tuff work life balance for entry-level employees (in 60 reviews)

  • A lot of work, the pay doesn't cover how much the upper management requires of you (in 77 reviews)

More Pros and Cons

  1. Helpful (10)

    "Assistant Store Manager, Retail Location in Mall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM- Assistant Store Manager
    Current Employee - ASM- Assistant Store Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Discount is good, I work with a great team, pay is average, fun tools and gadgets to work with, most customers are great and value our knowledge and insight.

    Cons

    Payroll is kept way to thin, to much inconsistency between what catalog customer service will tell a guest vs retail stores, outdated look in most stores, constant "rebranding" of products makes packaging inconsistent and confuses guests

    Advice to Management

    Stop spending money on stupid stuff and reinvest it in your people. For what you probably spent on the companies "rebrand" that did nothing more then change the font and company colors, you forgot to include a true remodel of outdated store layouts. It also seems like it's incredibly shortsighted of you to remove the Associate Manager position from most stores, but keep assistant managers as hourly. Spend a few extra grand a year to make them salary so when you have extended holiday hours, massive floor set changes and corporate visits, you alleviate some of the pressure from your GMs. Instead you have GMs working 60+ hours to get ready for these visits and doing floorsets. (because let's face it, if you see one dust bunny we will totally be shamed so we better have everything looking amazing) and assistant managers capped at 40 hours, when there is no need for it to be so unbalanced. Stop making every other weekend 20% off. It ruins the appeal and more and more customers will wait to purchase something because "it will just be on sale in a week". All the exclusions for promos and sales are getting to be a bit much too. And WTH with the exclusions for military discounts??? These families deserve that 15% break, but it's gotten to a point that most of the time, nothing they get is qualified. Let your employees know you truly have their back. It goes a long way in the end.


  2. Helpful (4)

    "Upper Management Needs to Tune In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Williams-Sonoma part-time

    Pros

    employee discount - 40%, 20% on electrics
    free samples and coffee
    fellow associates

    Cons

    unrealistic expectations from upper management-- not every store can be held to the same standard, we have different resources and are appealing to different markets

    Advice to Management

    Pay more attention to employee feedback, and focus on individual store needs and goals

  3. Helpful (6)

    "Good company, pay needs to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Work from home, benefits, time off

    Cons

    The pay and raises are not great

    Advice to Management

    Pay to keep us here. We are the ones doing the worst of the work while getting paid so low. The raises are not even barely worth it.


  4. Helpful (7)

    "Change is not always good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma full-time

    Pros

    Customers are interesting and good to work with

    Cons

    WS has lost its culture. Disappointing to see the legacy swept away.


  5. Helpful (6)

    "Eh, ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Control Buyer in San Francisco, CA
    Former Employee - Control Buyer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Lots of room to create your own business. Pretty much all women in leadership roles. Good location in San Francisco

    Cons

    All women in leadership roles. So many women working here that it is pretty catty. Each week management freaks out about a new objective so a lot of work is scrapped.

    Advice to Management

    Let employees work from home - this would make work/life balance much better when working 60 hour weeks. Add more staff when needed - seems like people are not replaced as they leave.


  6. Helpful (2)

    "Don't stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Williams-Sonoma full-time

    Pros

    Great discount 40% of there and their sister brands

    Cons

    Good stepping stone for retail experience but don't stay long. Work life balance is awful. There is no rhyme or reason to pay raises. Try seem to keep associates and managers that are subpar and run away good ones. Their expectations for both associates and management are unrealistic for the amount they pay.


  7. Helpful (1)

    "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phila, PA
    Current Employee - Anonymous Employee in Phila, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Williams-Sonoma part-time (More than 3 years)

    Pros

    flexibility, employee discount, good management,

    Cons

    low pay, late hours, minimal hours

    Advice to Management

    listen to stores advice

  8. Helpful (4)

    "company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Design in San Francisco, CA
    Current Employee - Head of Design in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 10 years)

    Pros

    Great company with great support. Bonus is great.

    Cons

    Stress level can be high.

    Advice to Management

    slimline the communication and make less dramatic changes.


  9. Helpful (6)

    "What happened?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Williams-Sonoma part-time (More than 8 years)

    Pros

    Great discount. Fun people to work with.

    Cons

    Payroll. All I hear is payroll. We don't have the money to take care of the store, the associates that work there and thus our customers. Your long time employees are leaving because who can live off of 10 hours a week. Unrealistic expectations are being demanded.

    Advice to Management

    Remember who makes you the money, your ground floor associates. Give them what they need and deserve and you will see the customers come back. Up date your technology bring it to the 21 st century and again people will be shopping in stores again. Be realistic with the numbers and take care of your people the people who actually talk to the guest and makes the money.


  10. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than a year)

    Pros

    Good flexibility, great environment to work in, friendly people, managers actually care about success of their employees. There is no i in team type of mentality, you never feel like you are on your own, you always have full support.

    Cons

    Benefits could be better, some offices could use an upgrade and maybe some free snacks and drinks. It's a bummer to have paid vending machines. Merit increase isn't great but you take what you get. Promotions at times are way over due for those who deserve it.

    Advice to Management

    Please, keep caring and supporting your employees. Makes people perform better knowing we our managers have our back.


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