Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated June 24, 2017
1,361 reviews

Filter

Filter

Full-time Part-time

1,361 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Tuff work life balance for entry-level employees (in 58 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 76 reviews)

More Pros and Cons

  1. Helpful (3)

    "Layout Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    The hours are flexible and can sometimes be accommodated as per wishes.

    Cons

    The staff is a little undervalued by upper-management.

    Advice to Management

    Treat employees with more respect and value their work more.


  2. Helpful (2)

    "There is almost too much to learn within the 4wks of training they provide."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Customer Service Representative - Seasonal in Braselton, GA
    Current Employee - Work From Home Customer Service Representative - Seasonal in Braselton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Great Discount, Learn new things constantly, fast paced when busy, nice product line across William-Sonoma, all the Pottery Barns and West Elm.

    Cons

    Not enough supervisor support when need to ask a question, constant issues with promo codes, sales can be misleading to customers and inflexible attendance policy even with a doctor's excuse!

    Advice to Management

    Provide more training and information on current sales. Make it easier to follow up on a customer order. Train more furniture associates or train FSA's on furniture. There is a constant flow of issues and concerns regarding furniture and one call resolution would be easier with this access.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Furniture Associate in Las Vegas, NV
    Former Employee - Furniture Associate in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Great team, benefits and discounts. They have a wonderful and friendly work environment. The products are great.

    Cons

    The work isn't difficult but the pay is much too low. There isn't much room for growth.and because the pay is so low it is a revolving door of employees.

    Advice to Management

    Competitive Pay would make for more long term associates and consistency in customer service.


  4. Helpful (6)

    "Buyer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Buyer in San Francisco, CA
    Former Employee - Buyer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    West Elm is a bright light within the brands.

    Cons

    Talent is not valued, there are no growth opportunities within the Company. Pay is not competitive.

    Advice to Management

    Employees feel there is an Ivory tower Management team. The Recruitment process is out of touch with the merchandising process.


  5. Helpful (4)

    "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Burlington, MA
    Former Employee - Cashier in Burlington, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma part-time (Less than a year)

    Pros

    Good discount, 40%. Flexible hours. Learn more cooking tips from customers and wealthy, unhappy cashiers and managers. Customers are interesting to talk too

    Cons

    Grouchy managers. They are not too smart. You haven't made it in life just because you work at WIlliam Sonoma

    Advice to Management

    Just because you're a little manager at WS doesn't mean your a god, please


  6. Helpful (11)

    "Working in Management in Retail Channel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Miami, FL
    Former Employee - Assistant Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma part-time (More than 3 years)

    Pros

    Discount, Play with product, culinary social circles, expand business skills.

    Cons

    Terrible management style, non-sustainable business practices, changing vision of company name, lack of support for employees, little to no training, terrible HR department.

    Advice to Management

    Not everything is about the 2%.


  7. Helpful (11)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Metairie, LA
    Former Employee - Part Time Sales Associate in Metairie, LA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than 8 years)

    Pros

    The best reasons to work at Williams-Sonoma are the fabulous customers and some of the most dedicated part-time sales associates. Some of the best friends are made on the sales floor both with customers and associates alike.

    Cons

    Way too much back stabbing by General Managers, Regional Managers, etc. No product training or sales training. Poor to nonexistent in-store software and delivery systems. Constant change in visuals with absolutely no help and often times there is a member of the management team and only one sales associate. Unable to make a decision whether to be an internet company or a brick and mortar store. Managers and Assistant Managers are overworked, put on the spot, lie to sales associates, cut each other up and then spit you out. Awful environment for a culture that appears to be in perfect order when all the while it is full of band-aids that are hanging on by the least amount of adhesive.

    Advice to Management

    Jump down from your Ivory Tower and LISTEN to employees without intimidating them. Something is horribly broken and it needs to be fixed - maybe too late to fix this store.


  8. Helpful (9)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Representative in North Las Vegas, NV
    Former Employee - Business Sales Representative in North Las Vegas, NV
    Doesn't Recommend
    Disapproves of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    A Paycheck is the only thing you will get here and check it everytime.

    Cons

    There is such wide scale fear imposed in this place that if you are a former employee, you would never recommend this job to anyone you care about. Run as fast and as far as you can from this company.

    Advice to Management

    Remember how to be honest and human


  9. Helpful (2)

    "sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynnfield, MA
    Former Employee - Anonymous Employee in Lynnfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (Less than a year)

    Pros

    none,unfriendly employees,unprofessional supervisors.poor scheduling. pay is not on time.

    Cons

    anything negative that u could think of represents this company.

    Advice to Management

    Get your act together,and be truthful!


  10. Helpful (9)

    "All Around Dissappointment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hingham, MA
    Current Employee - Sales Associate in Hingham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    None...not even worth the employee discount; seeking alternative employment after 12 years with this company.

    Cons

    General Manager is consistently rude and disrespectful to employees and customers alike. Ex: Customer approached GM and kindly asked, '...Can I ask you a question?'. His comment, 'No, you MAY ask me a question'. Unbelievable...

    Advice to Management

    This GM needs to be replaced...moral is reaching an all time low. Employees are losing 'care' for representing this corporation with committed loyalty, respect, and pride.


Showing 1,361 of 1,426 reviews
Reset Filters