Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated April 27, 2017
1,321 reviews

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1,321 Employee Reviews

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Pros
Cons
  • Tuff work life balance for entry-level employees (in 57 reviews)

  • Poor upper management provide no direction or continually turn the ship around into another direction (in 74 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Call Center Representative in Las Vegas, NV
    Former Employee - Seasonal Call Center Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Training is thorough. You'll be very prepared to do a simple job. Pay is also good for work at home. Cant say enough good things about management.

    Cons

    Training is a little long!

    Advice to Management

    NONE you guys do a great job.


  2. Helpful (2)

    "Good experience overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer in San Francisco, CA
    Current Employee - Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma (More than 3 years)

    Pros

    Good work life balance. Not overworked.

    Cons

    Too many cooks in the kitchen. Feels like a game of telephone at times therefore making the process much slower than it could be.


  3. Helpful (14)

    "Pottery Barn - tough place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (More than 8 years)

    Pros

    Great healthcare benefits (although be prepared to pay your fair share monthly), 40% employee discount at all company brands. Some amazing people work there. Great place to put on resume if entry-level (although pay is low). Great environment for 20-somethings who are hungry and willing to work hard.

    Cons

    Be prepared to work around the clock - emails and texts don't stop at 6pm, be prepared to get calls at all hours, especially if you work on the eCommerce side. Salary is not competitive. Turnover is very high, training and re-training is constant. The company preaches innovation and inspire - however the environment moves so fast that employee well-being takes the backseat to a reactive workforce. Promotions are often given as a preventive measure for employees threatening to quit. The toxic environment is top down - starts with the unrealistic expectations and treatment of the CEO Laura Alber which trickles down through upper management and effects the hard-working lower levels. Training is mostly non-existent and managers/directors are not properly setup for management success.

    Advice to Management

    Invest in your managers - bad management trickles from top down. Laura - please work on your delivery and support of your teams. They don't need coddling - they need encouragement and to own their responsibilities - not micro-management. train your upper management to do the same so that entry level employees feel like they are in a positive environment. when business is bad, don't beat down the teams - work with them to find solutions. let the teams plan and innovate instead of being reactive all the time. it's a discouraging environment with many people miserable and in the last two years almost every person with tenure has either left or being laid off. create a better environment and you will see the good employees with come and stay.


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  5. Helpful (12)

    "Office Politics Aplenty. Good for some, bad for most."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in San Francisco, CA
    Former Employee - Marketing Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 8 years)

    Pros

    Strong product and brand aesthetic. As a marketer it makes your job a lot easier when you don't have to make up for poor merchandise and creative. There is an employee discount and frequent sample sales where you can get great deals. This is a good place to start your career. You get to network with a lot of people and the company is respected in the industry so you'll build yourself a strong foundation for your resume to help launch you to the next opportunity.

    Cons

    Office politics. There is a lot of it here. If you're good with all types of people and your manager likes you, you'll do really well here. If you don't get along with your manager you won't make it very far up the ladder. Your supervisor makes or breaks you here, no matter how competent or hard-working you are. So there is a lot of time that has to be spent massaging relationships.

    Advice to Management

    WSI needs a manager & above training program and a formalized way of allowing people at the bottom to provide feedback on their supervisors and leaders. Continuing to promote/place the wrong people in leadership roles is hindering the business because of high-turnover and employee dissatisfaction across the org. The company has gotten away from being "people first" and needs to go back to that philosophy if it wants to compete in today's market of many Bay Area companies that offer not only better compensation and benefit packages, but strive for a happy workforce.


  6. Helpful (3)

    "Great discount...horrible management and work from home support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    Current Employee - Work From Home Customer Service Representative (OH) in Kettering, OH
    Current Employee - Work From Home Customer Service Representative (OH) in Kettering, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Williams-Sonoma part-time

    Pros

    The discount is quite generous and you can use it at all brands under the W-S umbrella. The technology they use for working from home is pretty good and I almost never have issues.

    Cons

    Working from home is like being on your own. There is no support from supervisors and it's a chore just to get help with a simple question while helping customers. I have little to no contact with my supervisor and she acts annoyed when I reach out to her.

    Advice to Management

    Please provide more support and help for work from home associates. The supervisors seem overwhelmed and the associates responsible for providing helping are usually rude to me (their internal customer). A lot of the business processes should be reviewed for improvement because we do not put the customer first.


  7. "Company overview"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Manager in Las Vegas, NV
    Current Employee - Recruiting Manager in Las Vegas, NV
    Recommends

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Great culture, great people and forward thinking leadership.

    Cons

    Little direction could be difficult for others but for the right personality, this is a huge plus!


  8. "Stock Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stock Associate in Columbus, OH
    Former Employee - Stock Associate in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma (Less than a year)

    Pros

    The people you work with are the best. Worked at one of the outlets for 5 years.

    Cons

    Management at times can be overbearing


  9. Helpful (17)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ann Arbor, MI
    Former Employee - Sales Associate in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (More than a year)

    Pros

    Awesome products, great discount (40% on most things, 20% on electrics), it's fun to work with people who also like cooking. Really great and talented people work here.

    Cons

    You can't really afford to buy anything in the store even with the discount unless you have a day job
    New company policy requires that everyone on the schedule has to work 12 hours, so a lot of the time I was getting EXACTLY 12 hours. And at $8.70 it kinda sucked. If you're new, plan on working every Saturday. ALSO sales goals. You have to sell a certain amount of product per hour, capture 60% of emails, and get 2 credit card applications per week. When you only work 12 hours it's a bit difficult

    Advice to Management

    Scheduling needs to be organized better. Part time employees don't really need sales goals.


  10. Helpful (3)

    "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Bethesda, MD
    Current Employee - Assistant Manager in Bethesda, MD

    Pros

    Flexible hours, great working environment, paid parking. Management is understanding and most of the time reasonable. Fun and hardworking co-workers!

    Cons

    some unrealistic expectations, pay is a bit low for the amount of time and work required. Even though there are flexible hours, when you need extra work, it is not always available

    Advice to Management

    Drop the e-mail capture craze that is driving people away from business not bringing them in. Stop pretending that associates do not notice when you misuse data and information to make unachievable goals.


  11. Helpful (3)

    "Tasker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Forklift Operator in Richmond, CA
    Former Employee - Forklift Operator in Richmond, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Williams-Sonoma (Less than a year)

    Pros

    Discounts on the funiture 30-40% off
    Cafeteria

    Cons

    Horrible mangers and last minute changes with your schedule

    Advice to Management

    If you don't have experience in warehouse or production jobs, this is not for you


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