Williams-Sonoma Reviews | Glassdoor

Williams-Sonoma Reviews

Updated December 16, 2017
1,483 reviews

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1,483 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 64 reviews)

  • Upper management needs an overhaul (in 82 reviews)

More Pros and Cons

  1. Helpful (3)

    "What happens when you search for a job, not a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time

    Pros

    provides the ability to learn l retail product development

    Cons

    A top down driven environment that acknowledges leadership, while neglecting the base.

    Advice to Management

    reorganize and organize from mid-level out.


  2. Helpful (2)

    "Good People"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Williams-Sonoma full-time

    Pros

    Great coworkers, good discount, good experience for sales and all around business.

    Cons

    PoS systems are very old and slow.

    Advice to Management

    Update your POS systems, very out of date.

  3. Helpful (1)

    "Full time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Furniture Associate in Shafter, CA
    Current Employee - Furniture Associate in Shafter, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Williams-Sonoma full-time (Less than a year)

    Pros

    Indirect customer service slightly more than minimum wage. Lots of time of if needed , 40 percent discount

    Cons

    Full time is 37.5 hours , Flexed during non peak months , Hardly ever overtime. Strict attendance point system ,


  4. Helpful (1)

    "Loader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Williams-Sonoma full-time

    Pros

    They take things vary sirius and will make shure that everyday you are safe in your working environment and will treat u with equal respect.

    Cons

    Some of the reasons why u shouldn't work there is because they do not give you your 8 hours a day everyday

    Advice to Management

    Lison more to your employees and make shure your respect them as u would like to be respected as well


  5. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Williams-Sonoma part-time (More than 5 years)

    Pros

    Great people, products and atmosphere. Discount is nice.

    Cons

    Pay is lower than average


  6. Helpful (3)

    "Fun with Flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PT Sales Ssociate in Albuquerque, NM
    Current Employee - PT Sales Ssociate in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma part-time (More than 10 years)

    Pros

    Multi brand employee discount, fun people to work with, super flexible scheduling, heritage brands.

    Cons

    My store has been opened since 2006. Here's the problem with all WS brands, the higher ups expect 200% out of their employees and management, yet, fail to give adequate hours with an ever expanding workload and demands. After a floorset, which is about every 2 weeks, the stockroom is a full on disaster. Management has been a revolving door since our leader of 15+ years left in 2012 due to being overworked, blamed and underappreciated for years. We had some great and really bad leaders since, but none have stayed longer than 2 years.

    Advice to Management

    I have a ton of love for this company since I've been with WS from 2000. I've worked for Pottery Barn and WS. I think with WS, they need to focus on what made then unique to begin with, exclusive products, quality products from Europe or elsewhere. Less Food items, our store are junkie looking. Too many products leads to more sale product, some we seem to never get rid of.


  7. Helpful (2)

    "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Shafter, CA
    Former Employee - Customer Service Associate in Shafter, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (Less than a year)

    Pros

    Atmosphere is good. Co-workers where nice and helpful they rocked!! I worked with some great people they were all so knowledgeable and good people to work with. I liked the drive to work it was close to home they have opportunities to work from home.

    Cons

    Hours where scarce when call volume was low. I did not like the Stella's which were surveys received by the customers on how their overall experience was with the company's customer service. Not on the initial call from the customer service/ furniture department. If you don't meet the standard ratings you will eventually be let go. Had I known this in the beginning I would never have applied for the position. This is the only thing I did not like about working there. If they got rid of the Stella's I would return to that company.

    Advice to Management

    Get rid of the Stella's, the exception sheet no need to micro manage people that are busy in their work and get rid of the point system. This is where they loose a lot of people sometimes life happens and its sad that people have to get punished by getting a point when they are sick.

  8. Helpful (2)

    "Marketing Planner for PBK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Planner in San Francisco, CA
    Former Employee - Marketing Planner in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Williams-Sonoma full-time (More than 3 years)

    Pros

    Discount on merchandise was nice - but eventually loses it's luster- Sample sales were exciting at first, but the quality of even these items got progressively worse and worse- its amazing how much this company is willing to charge it's employees for severely damaged, and broken items.

    Cons

    Horrible work environment - Exact opposite of an "employees first" mentality. Employees are told and reminded that they are replaceable. Compensation is low, benefits are basic and vacation policy is not competitive.

    Advice to Management

    Company culture and operations were much better under the leadership of Chuck Williams, Laura Adler is the driving force behind low company morale.


  9. "Good company, could improve culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Williams-Sonoma full-time (More than 3 years)

    Pros

    Talented, creative colleagues interested in promoting brands and people.

    Cons

    Company culture could use some attention

    Advice to Management

    Invest in engaging and growing talent


  10. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service-sales in Oklahoma City, OK
    Former Employee - Customer Service-sales in Oklahoma City, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Williams-Sonoma full-time (More than 10 years)

    Pros

    Schedules vary by hours and days, new offices, no time limits on calls, people easy get along with, open door policy with management, good benefits.

    Cons

    Been there 15 years but no real recognition. New hires get couple dollars less than people been there years. Pay raises range from .25 to .50 yearly basis believe it or not. Used to be fun place to work but gradually took away most benefits and now becoming like other call centers where stockholders are much more important than employees and/or customers.

    Advice to Management

    Don't even want to go there.


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