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Williams-Sonoma Employee Reviews about "upper management"

Updated Nov 17, 2020

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Found 107 of over 2,868 reviews

3.2
49%
Recommend to a Friend
64%
Approve of CEO
Williams-Sonoma President, CEO and Director Laura J. Alber
Laura J. Alber
1,192 Ratings
Pros
  • "Employee discount took sting out of lower salary(in 205 reviews)

  • "Great discount for seasonal employee(in 197 reviews)

  • Cons
  • "upper management can us a little work(in 108 reviews)

  • "Many end up leaving due to work life balance/health concerns from over work(in 86 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Williams-Sonoma and is not affected by filters.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 10 years

      Former employee

      Sep 19, 2020 - Call Center Customer Service Supervisor in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great product and training. Hours are good. Location accessible Friendly

      Cons

      upper management can us a little work.

      Be the first to find this review helpful
    2. 3.0
      Former Employee

      Loved most of it, just not the upper management or pay

      Nov 17, 2020 - Sales Lead in Edina, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great products, discounts, clientele, company.

      Cons

      Pay, clique heavy upper management

      Continue reading
      Be the first to find this review helpful
    3. 3.0
      Former Employee, more than 1 year

      Good Company, Poor Upper Mgt

      Sep 14, 2020 - International Agent in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Hours Work From Home Empowers employees to make decisions

      Cons

      Poor upper management Poor phone team leadership. Meaning those who agents escalate their calls to. Pay versus work is unbalanced.

      Continue reading
      1 person found this review helpful
    4. 1.0
      Former Employee, less than 1 year

      Not worth it

      Sep 11, 2020 - Customer Service Representative in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working from home the benefits and nothing else

      Cons

      Everything else. Management and supervisors bully agents The bait and switch. They offer benefits up front But expect to be fired within 90 days. They will doctor time clocks Constant intimidation and pressure to meet metrics. They will push you to train in furniture within a week So they can fast track you put the door. Your job security is determined by ratings And furniture will kill your metrics 95% of my phone calls were either someone wanted to speak to a manager right away or their furniture took months to arrive and when it arrived it was damaged When you have a customer that wants to speak to a manager you have to go on a waiting queue and wait times can be up to an hour. Managers don’t want to manage and managers especially do not want to deal with their employees or the customers The ratings system is unfair and biased. Training is terrible. You are the scapegoat for everything Williams Sonoma does wrong. Which is a lot. It shouldn’t take almost a year to ship peoples furniture or other products. When you do ship the items. Make sure they’re not damaged or used. Williams Sonoma is another mismanaged company That holds its employees accountable For mistakes being made by upper management and other executives

      Continue reading
      20 people found this review helpful
    5. 4.0
      Former Employee, more than 1 year

      Very Corporate Culture But Great Team

      May 6, 2020 - Assistant Planner in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Interesting products, stable, not super demanding, and you can learn a lot from a ton of smart and friendly people, looks great on a resume.

      Cons

      Very top-heavy, much of upper management has spent their entire career with the company and can be intensely into it but also have a narrow scope of how things work in other places. Outdated technology. I felt like a cog in wheel doing the same tasks as everyone else in my role without opportunities to improve processes.

      4 people found this review helpful
    6. 1.0
      Current Employee, more than 3 years

      Toxic and horrible place

      May 2, 2020 - Director in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The product discount and some of the people that I work with are pretty great.

      Cons

      Wow, where to begin... the VP and above management is completely toxic, back-staving and totally out of touch of what it takes to lead people. It actually starts at the very top. Our president is a petty, pencil- pusher that has no idea how incompetent her upper management is. They couldn’t even provide for the simplest of things (utensils in the kitchen, shuttle service to their out-of-way campus). The incompetence of most VPs is shocking. They are promoted into positions they have almost no expertise in (e.g. e-commerce SVPs that have no e-commerce experience). This leads to them throwing lower level people under the bus so they can keep their jobs. I have seen excellent managers and directors forced out by these petty, self-severing “leaders”. If you have ANY other option than working her, take it. I’m jumping at the first opportunity to leave! Most other former employees have quit without any other job lined up, because the place is cancer, period.

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      17 people found this review helpful
    7. 1.0
      Former Employee, more than 1 year

      Toxic environment

      May 3, 2020 - ECommerce Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Paychecks, offices are generally clean and have some kitchen supplies.

      Cons

      Limited growth opportunities, upper management lacks leadership, vision, people management skills, only focus is increasing productivity at expense of losing talented people. Little direct communication on company direction, instead information is found through rumors/other teams. Many end up leaving due to work life balance/health concerns from over work.

      Continue reading
      9 people found this review helpful
    8. 2.0
      Former Employee, less than 1 year

      Nope

      Feb 29, 2020 - Warehouse Manager Team Leader in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The decent people and pay/benefits.

      Cons

      Upper management Surabaya high and looks low. They provide the bare minimum for employees to work with. Safety is a huge issue but their priority and focus is NUMBERS! Terrible work hours and balance!

      1 person found this review helpful
    9. 1.0
      Former Employee

      Use as a stepping stone in your career if necessary.

      Mar 11, 2020 - Anonymous Employee in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Discounts across the WSI Brands and sample sale

      Cons

      - Terrible upper management & very cliquey environments & plenty of gossip and slander - Will shame and talk down on you upon leaving the company even after putting out great work (& getting praised) and leaving on good terms - Mistreat you once they know you are leaving the team - Poor employee treatment during fires and (currently) coronavirus (requires employees to physically show up to work - only sent our team home once we were lightheaded) Advice: - Scope the location to destress or cry because that will happen quite often (as I have continued to see my ex-coworkers ranting about it since I have left) - Prepare to be talked down condescendingly and deal with it because it seemed more dangerous to report to HR

      10 people found this review helpful
    10. 2.0
      Current Employee, more than 5 years

      A life of an employee at WSI

      Oct 18, 2019 - Customer Service Supervisor in Oklahoma City, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people that surround you are there to help you succeed.

      Cons

      The Upper Management is more concerned about the stock prices than fixing the real issues that might cost a few more budget dollars to surpass a "band-aid fix", instead of the root cause!

      Continue reading
      1 person found this review helpful
    Viewing 1 - 10 of 107 Reviews

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