Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated October 17, 2018
2,240 reviews

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3.4
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Willis Towers Watson CEO John Haley
John Haley
446 Ratings

2,240 Employee Reviews

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Pros
Cons
  • "Work Life balance is not good and compensation is not good" (in 156 reviews)

  • "Long hours during open enrollment season" (in 92 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great for some frustrating for others."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pension Benefits Analyst in Bloomington, MN
    Current Employee - Pension Benefits Analyst in Bloomington, MN
    Recommends

    I have been working at Willis Towers Watson full-time

    Pros

    Great work environment, heavy focus on working as a team

    Great first job since you get exposure to many different types of work that looks good on a resume

    Opportunities are given to those who work hard

    Can dictate your own career path to some extent

    You begin immediately on a client - your training is specific to what you will actually be doing

    Periodic fun events and free food

    Cons

    Raises will always be a percentage of what you currently make (roughly 0-10%) regardless of promotions. This was a significant reason for many of my peers departure from the company.

    Your experience is greatly determined by your client team.

    You begin immediately on a client. There is training, but oftentimes you are expected to learn from your teammates (who can range from great trainers to very poor) until you can be put in a large group training

    Willis Towers Watson Response

    Sep 26, 2018 – Colleague Experience Team

    Thank you for recognizing our culture of collaboration and meritocracy – we believe that when our colleagues are at their best, they’ll do the best for our clients and be rewarded for their... More


  2. "Excellent culture and people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Intelligent and dedicated people, positive and collaborative culture, family friendly, and flexible policies.

    Cons

    Below market pay and bonus opportunities

  3. "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    Great place to work. Great management

    Cons

    There are no cons to working there


  4. "Retirement Actuary Internship"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very structured, great opportunities to network with consultants, low stress environment

    Cons

    None - keep up the good work


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    Great work environment, not a regular call center, your calls aren’t timed; lots of opportunity for growth as long as you do your job; excellent pay for customer service

    Cons

    No health benefits until you become permanent

    Advice to Management

    Give a timeline on when employees will become permanent


  6. "Extremely poor leadership and management in the Data Services NA division."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Care Associate in White Plains, NY
    Former Employee - Client Care Associate in White Plains, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    Great opportunities and experiences to work with well-reputed clients and businesses across various industries.
    Clients are generally very friendly and great to work with.
    Competitive salary and benefits package.

    Cons

    Be prepared for poor, chaotic and unsupportive management.
    Management and leadership would rather keep turnover levels for junior colleagues high to feel more secure in their own positions at the company and avoid giving out raises/promotions.
    If you take a junior position be prepared to be implicitly pushed towards moving on after a year.
    General attitude of 'shut-up-do-your-job-and-leave' is a terrible experience.
    Managers will act as if they are interested in feedback and ideas but will retaliate if they do not like an idea or if it means more work on their end.
    Too much internal conflict between teams and leaders.
    Survey Operations and Client Care teams will constantly push work on each other and managers themselves will do this as well.
    Management and leadership is reluctant to allow collaboration with the product development team.
    Management and leadership created a hostile work environment when they were unhappy about the change to an open space office and lost their previously designated cubicles.
    Corporate HR will do anything to protect public image and hide harassment from leaders which is unsurprising but very disappointing considering WTW should be an iconic example in the HR industry.

    Advice to Management

    Be open to change and progress if you are truly concerned about the organization and everyone's success.
    Do not take out personal frustrations on juniors and 'Millennials' being different.
    Support junior colleagues through introducing mentorship and conduct performance evaluations more frequently, preferably quarterly rather than only end of year evaluations.
    Request confidential feedback and evaluation from employees on their managers.
    Promote employees on merit, performance and qualifications rather than only promoting and encouraging those employees that do not challenge or ask questions of leadership.
    Do not just hire 'token' employees and claim diversity. Perhaps hire more employees of the same ethnic background to prevent isolation and alienation from others.
    Take more steps to ensure Management is living up to Willis Towers Watson values and ideals, which look great on paper but unfortunately not evident in practice.
    Implement ways to protect your best employees from leadership collusion and politicking to prevent them from leaving.
    Recognize quality of work.


  7. "Good at benefits but so weak in salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Arlington, VA
    Former Employee - Software Developer in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    The employees are amazing, helpful and knowledgeable. You get this chance to work with the smartest people in a friendly environment. The company cares about employees a lot and they are so flexible. Good benefits!

    Cons

    The first issue is the salary which is too low. For a software developer, you might make 30 thousand less than your market value.
    After a while, your job becomes repetitive and tedious.

    Advice to Management

    Work on the salary!

  8. "Sr. Analyst - Health and Group Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Willis Towers Watson full-time

    Pros

    Good base pay and knowledge gained.

    Cons

    Terrible work/life balance. Very little team support, particularly for new individuals. Mainly on the job learning without much direction from seasoned colleagues. Typical dog eat dog corporate environment with people willing to throw you under the bus to make themselves look better to management.


  9. "CSR, Email CSR, Enrollment Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Email Customer Service Representative, Enrollment Department in South Jordan, UT
    Former Employee - Customer Service Representative, Email Customer Service Representative, Enrollment Department in South Jordan, UT
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Decent training material for all positions. Excellent Supervisors in the Enrollment department as well as lots of opportunities.

    Cons

    Poor CSR floor management and a tendency to have inexperienced and misinformed CSR Supervisors. Exceptionally large workload due to a lack of people and resources in the Enrollment department.

    Advice to Management

    Greater focus on knowledge improvement across all departments.


  10. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time

    Pros

    I loved the team I worked with: a ton of people my age, bright people, good people.

    Cons

    They bring in herds of analysts and weed them out. Isn't a bad hiring tactic at all from the upper management perspective, but it just didn't feel like nurturing environment.


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