Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated April 27, 2017
1,534 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Willis Towers Watson CEO John Haley
John Haley
186 Ratings

1,534 Employee Reviews

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Pros
  • Best company to provide work life balance (in 114 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 37 reviews)

Cons
More Pros and Cons

  1. "IT Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Nashville, TN
    Current Employee - IT Analyst in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Good life / work balance. Many long term IT employees. Opportunities to learn about offshoring. Mostly stable jobs in Nashville. Interesting, complex global environment.

    Cons

    Impact of merger, of Willis with Towers Watson, is not completely clear. Could be layoffs. 2017 revenues have been lower than anticipated.

    Advice to Management

    Legacy Towers Watson (LTW) is the dominant party in the "merger". Some integration efforts have suffered due to LTW failure to understand Legacy Willis processes and systems.


  2. "Application Data Processor / Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Great supervisors and managers. Great pay, earned bonuses and team work. Stable hours with the seasons.

    Cons

    Don't look for a permanent offers even if you think your doing an awesome job. Working full time and nine months with no benefits. Other opportunities don't come if you have any write-ups so don't apply you want get it.

    Advice to Management

    You have a high turn over rate cause you look for perfection no one is perfect no one.


  3. "Great except they don't like anyone expressing LOVE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Data Processor/Customer Service HYBRID in Mesa, AZ
    Former Employee - Applications Data Processor/Customer Service HYBRID in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than 10 years)

    Pros

    Environment both inside and out TEMPE location.They provide free Coffee and Tea and Ice and water.Great computers ,desk etc. New facility.

    Cons

    HR Will get you for expressing LOVE. A lot that is promised before you get the job is not really true. We were told there would be weekly prize give always like T.V.s and I phones but it was more like quarterly. They said we would be able to surf the internet in between taking calls . Absolutely not true. Your bonus was pretty much in attainable until my second to the last month and they changed how they rated you for bonus and finally got it.

    Advice to Management

    When you see a good thing don't pass it up


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  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Benefit Advisor in Richardson, TX
    Current Employee - Licensed Benefit Advisor in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Love the company, and the pay and experience are great. And everyone is willing to help you when you need it.

    Cons

    Job is seasonal, very hard to get a permanent position, be ready to change supervisors 4-5 times over one season there. Make you bid for which shift you want and if you're new you're almost guaranteed to get the closing shift.

    Advice to Management

    If you say you are a family, be more like a family and figure out why people do what they do and for what reason. Saw way to many people get let go because of stupid things that could have easily been worked through.


  6. "Special Situations Team Benefit Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Specialist in South Jordan, UT
    Current Employee - Benefits Specialist in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Competitive pay/salary considering no degree required plus monthly bonuses, paid training and certifications, great benefits including Medical/Dental/Vision, 401K Match and Pension Plan (Fully Vested after 2 years) also Stock Shares, PTO, Paid Holidays, Tuition Reimbursement, lots of work activities and weekday schedule only!

    Cons

    Its a pyramid structure and cap on what you can earn, once you're near the top since there is a limited number of openings to become a Tier 4: VIP Benefit Advisor/Consultant. For those who are not permanent yet, its an uphill battle especially in the Enrollment Dept, and Telecommuting is not an available option to every department yet. Also the one constant in this place is change, so being flexible and being a fast learner is a must. WorkForce is a pain dealing with micro management and over-step on a Supervisors ability to make decisions regarding their subordinates.

    Advice to Management

    Provide the ability for every tier level to earn the maximum amount available, as pay should not depend on tier level but on overall customer satisfaction. Communication between departments needs improvement to make the business run more smoothly.


  7. "Licensed Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Jordan, UT
    Current Employee - Anonymous Employee in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    I love the people here, the advancement opportunities and the cafe.

    Cons

    A lot of positions are not permanent for 2 years, meaning no benefits until then.


  8. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Stable company, the brokerage business has existed in the US since the 1920's. The Nashville office is a good place to work, with lots of good people.

    Cons

    As with any company, sometimes decisions are made that I don't agree with.


  9. "WTW - a Snapshot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Dallas, TX
    Former Employee - Business Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Good benefits, ability to work from home a few days/week

    Cons

    Outdated training materials,horrendous overtime during Annual Enrollment, poorly-trained managers. WTW is attempting to address these issues now.

    Advice to Management

    Train new managers in legal political correctness. Have company-wide emails proofread before distributing --misspelling and grammatical errors reflect badly.


  10. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Atlanta, GA
    Current Employee - Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Great team to work with, freedom to achieve without being "stuck in a box"
    Seriously less "corporate politics" than any other place.

    Cons

    Still a lot of "old school" mindset for performance review that is so common I large organizations.


  11. "Sometimes stressful but overall the people are nice and friendly."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Compliance and Advisory Analyst in Cleveland, OH
    Current Employee - Business Compliance and Advisory Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson (More than a year)

    Pros

    Compensation is good along with raises and bonuses. The people you work with are nice and friendly. The benefits are nice. They pay for CEBS and Actuarial exams.

    Cons

    The amount of hours you work vary. You could work 60 hours one week and then 40 hours the next.

    Advice to Management

    N/A


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