Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated June 26, 2017
1,040 reviews

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Current Employees

3.6
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Willis Towers Watson CEO John Haley
John Haley
145 Ratings

1,040 Employee Reviews

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Pros
  • Best company to provide work life balance (in 127 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 42 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 133 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 75 reviews)

More Pros and Cons

  1. "wtw"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    retirement benefits, flexible work arrangements, people.

    Cons

    management, multiple mergers, review process. Professional excellence process is a time waster

    Advice to Management

    do a better integrating sales teams with business lines. Way too much attention and wasted time on the PE process


  2. "Great momentum to be there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    New opportunities coming from the merge between Willis and Towers Watson.
    Highly technical people and great team work.

    Cons

    No cons I can think about.

    Advice to Management

    Focus on the skilled and technical people of your team as they are the future of the brokers and consultants industry.

  3. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Boston, MA
    Current Employee - Analyst in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Nice environment to work in

    Cons

    No room for growth in department

    Advice to Management

    Allow room for growth within the company


  4. Helpful (1)

    "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Analyst in Denver, CO
    Current Employee - Benefits Analyst in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Honest efforts for inclusion and diversity. Good people. Actively striving to do good work. Decent PTO package.

    Cons

    Low pay for work done. Frustrating bureaucracy. Some poor team leadership.

    Advice to Management

    Take a closer, harder look at some of the leadership and weed out the bad eggs.


  5. "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Dallas, TX
    Current Employee - Senior Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Collaborative environment, highly engaged coworkers, culture that supports career development

    Cons

    Larger company now runs risk of becoming less connected to workforce


  6. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Excellent teams and company resources. Opportunity for personal development.

    Cons

    Slow to implement changes due to size of company.

    Advice to Management

    Provide clear personal development plans to associates.


  7. "Good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Great training, great PTO package, relatively easy workload

    Cons

    Nothing really, my life requires more money, though.

    Advice to Management

    rotate shifts so random people aren't stuck working the night shift

  8. Helpful (1)

    "Too many leaders and not enough followers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Richardson, TX
    Current Contractor - Customer Service Representative in Richardson, TX
    Doesn't Recommend

    I have been working at Willis Towers Watson as a contractor (More than a year)

    Pros

    The company provides diversity, which is great based on the climax in the city. Nice office, and very secure. The people are nice.

    Cons

    Based on what I have seen so far as a seasonal customer representative, this division is run like a plantation. If you are late 1 point, leave early 1.5 points, if you failed your call monitoring, which by the way you could miss it by omitting one or two words from the script, and then you are into your first coaching, which counts against you. There are so many points are you are fired, which by the way they came in from how you dress to a missed punch. If you like a strict structure environment, this is for you. They tell you when you go to the bathroom and lunch. I had the pleasure of going through training, and some of the supervisors can’t pronounce the proper words or read, and you’re wondering how they ever got hired, but I did say this location is very diverse. No benefits or paid time off.

    Advice to Management

    Allow customer service reprensentatives to be treated like adults.


  9. "Not Generous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Minneapolis, MN
    Current Employee - Customer Service Representative in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    3.5% Company match; offers Roth 401K plan.

    Cons

    Used to be 4% and is not very competitive for a benefits company. Yes, the company does offer a pension plan too but now new hires have to contribute 2% of their wages to that so the argument that one offsets the other is fading. Particularly because of vesting requirements (2 years 401K; 5 years pension). The average employee won't be vested in the pension when they leave.

    Advice to Management

    Raise your 401K match and lower your vesting rules if you want to justify having minimal wages due to a great benefits package.


  10. "Long term employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Being a legacy Willis employee, the company has done a great job of becoming more inclusive and offering a less rigid, flexible work environment than what I was used to in 10+ years with Willis. For the most part, the people are great.

    Cons

    As always seemed to be the case at Willis, advancement into more senior positions in the US seems to be based on who you know. Moving within the company is not actively promoted in practice so be prepared to initiate those conversations on your own. Investments being made in the business are focused on what will sound good to prospects and not enough on what will actually help clients make decisions or get better deals.

    Advice to Management

    With such a diverse service offering, make a better effort to ensure that some associates get to understand the whole business, and not just their area of expertise. Don't go so far overboard on the diversity and inclusion messaging that you forget about clients.


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