Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated July 21, 2017
186 reviews

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Willis Towers Watson CEO John Haley
John Haley
20 Ratings

186 Employee Reviews

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Pros
  • Best company to provide work life balance (in 128 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 42 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 134 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 75 reviews)

More Pros and Cons

  1. Helpful (1)

    "Nepotism Reigns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Richardson, TX
    Former Employee - Analyst in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 5 years)

    Pros

    Amazing tools available to help customers. The programmers and web developers have created an amazingly symbiotic system to make the job easier.

    Cons

    All management is related. Its a Mormon thing. You can never crack the inner circle of management. Jobs are rarley advertised but just handed over to favorites.

    The company has been bought out by WTW but this division is treated like a piston in the engine of the Titanic..No one cares.

    High high staff turnover. No set criteria on firing people at end of season. Its all about who grovels the most to management.

    Advice to Management

    This place needs a clean sweep of management because for long it has been run as a partisan polyarchy. Your acquisition has turned this job into a sales job and beneficiaries do not like the pushy tactics. Beware


  2. "Review of Willis Towers Watson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Denver, CO
    Former Contractor - Anonymous Contractor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson as a contractor (More than a year)

    Pros

    Free granola bars and coffee.

    Cons

    Corporation is full of overpromoted long timers.

  3. Helpful (1)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time

    Pros

    None at all. Was a terrible place to work.

    Cons

    Terrible place to work, very cut throat culture.


  4. "Benefits Advisor, One Exchange"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Benefit Advisor in Richardson, TX
    Current Employee - Seasonal Benefit Advisor in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Company pays for health and life insurance licensing exam and renewal fees.
    Opportunity to work with Medicare recipients and assist them in finding supplemental health insurance plans so that their needs are met.
    Opportunity learn about Medicare and supplemental insurance for Medicare.

    Cons

    Very few permanent positions, therefore no benefits. You work 40 hour/week 52 weeks/year with no paid time off, no holiday pay, no health insurance. Very difficult to purchase a car, home or even get credit cards with temporary employment.
    Very little opportunity for advancement.
    No employee advocacy. As an employee you are not valued unless you sell the most plans. Quality doesn't matter, only quantity. If you do have a problem or a concern, no one cares. HR doesn't intervene and management doesn't care unless you are the top seller on your team/ in your department.
    Supervisors are selected through favoritism, selling the most plans, and the boasting of past accomplishments by the individual whether true or not. Resumes are not reviewed or verified. Many supervisors are nearly illiterate and have no previous experience, making them poor leaders and difficult to respect. I receive IMs and emails every day that are nearly undecipherable and have to listen to continuous poor grammar and misused vocabulary.
    Major racism involved in the hiring process. If you are an uneducated African-American female, with a bossy attitude, this is the place to apply. You don't have to be able to read, write, or speak clearly. You will be assisted in passing the state licensing exam (whether you are capable of passing it on your own or not) and you will probably find yourself offered supervisory/management positions quickly.
    Job Ads state that a college degree is beneficial. FYI-it doesn't mean anything to anyone. I have a degree and several of my co-workers do also. There have been no opportunities offered or preference given in "promotions" due to education. In fact, because so few of the people in management positions have degrees themselves, you will be considered a threat to their positions.

    Advice to Management

    Recognize that your BAs are your earners. Supervisors and managers don't fill the coffers. High sales numbers are not an indication of leadership ability, and wouldn't it be prudent to keep your best sales people in a sales position? Supervisors and managers need to be selected more carefully and held accountable for their actions. When a personnel problem is presented, it should not be passed around and discussed with every employee in the company without resolution. Personnel issues should be kept confidential and need to know. Many managers and supervisors discuss personnel issues among themselves that they should not have even been aware of. When supervisors fail to perform, they should be removed from the position, especially when their actions clearly indicate a lack of ability to lead, assess fairly, or even have a clear understanding of the job requirements. I keep hearing that Willis wants this company to be a leader in the industry and provide job security, etc. I have seen no significant changes. Supervisors who are unfit are coddled and their actions downplayed while BAs, CSRs, and others are daily castigated and subjected to their petty demands and demeaning attitudes. Excellent employees are leaving to go to other companies where they are paid benefits and are appreciated for their contributions. Willis is wondering why. Put some of your own people into the ranks without making it known who they are. Let them see firsthand the problems and lack of caring the average employee experiences. Let them have no sick time, no vacation time, no insurance, and no hope of job security while being told every day that no matter how many excellent VOCs they receive or perfect QMs, they are not good enough. Or maybe they will be one of the fortunate few who has a good management experience. Unfortunately, there is no consistency. Announcing the visit of someone from upper management to "review the troops" will never work. Forewarned is forearmed as the saying goes. It's amazing what can be hidden when you are made aware that there will be a search. In a nutshell, this company bleeds it's employees dry of talent, time, and purpose and then tosses them aside. Why do you expect a different outcome?


  5. Helpful (1)

    "Toxic Enviorment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Current Employee - Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    No Pros, just cons, it's an unhealthy environment.

    Cons

    Managers micro manage, no perks for employees. Work life balance, none, just work.

    Advice to Management

    Have more a personable managers, and managers should guide the employees to succeed and grow in the company, instead of the directors talking behind the employee's backs, absolutely unprofessional.


  6. Helpful (2)

    "Ridiculous workload and lack of employee appreciation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Radnor, PA
    Former Employee - Anonymous Employee in Radnor, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Cannot think of one thing.

    Cons

    You will have no work/life balance working here. One of the Middle Market Client Advocate 's is VERY impolite and selfish. Many of the Sr. Brokers only care about themselves. Be very weary of working here! Worst mistake of my life. I was there for many years and finally chose to leave. I finally have my life back, now working in an Agency that respects their employees' as well as the importance of a work/life balance.

    Advice to Management

    Open your eyes. You have employees' staying until 8:00 + at night trying to handle the ridiculous workload. How is that any way to treat your employees?


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative (CSR) in Pittsburgh, PA
    Former Contractor - Customer Service Representative (CSR) in Pittsburgh, PA
    Doesn't Recommend

    I worked at Willis Towers Watson as a contractor (Less than a year)

    Pros

    Beautiful office and nice co-workers.

    Cons

    Team Leads have no management experience. Frequent contradiction of steps to a process. Orientation very long and disorganized. Job performance starts with positives and after a few weeks, no positives are mentioned even with rave reviews from clients.

    Advice to Management

    Team leads need to be consistent with direction to CSRs. The 1,000 page PowerPoint needs to focus on what is most important for the job and follow a consistent focus. Team Leads, unwillingly, foster a competitive work environment between peers.

  8. "The worst job I've ever had, ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Scottsdale, AZ
    Former Employee - Client Services Manager in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    "Dress for you day" which means VERY casual dress code unless you have a client meeting. Nice building in North Scottsdale.

    Cons

    Local management doesn't know how to manage. Decent guy, but doesn't like conflict; or standing up to the office bullies. Ultimately this means losing lots of great talent to the competition. Turnover is VERY high and their negative reputation in the insurance community is well known.

    Advice to Management

    None. Unfortunately it wouldn't make a difference.


  9. Helpful (1)

    "No advancement and unprofessional working environment!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pension Analyst in Denver, CO
    Former Employee - Pension Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Medical, Dental, Vision, 401k, Pension at low cost.

    Cons

    No advancement, dwindling client base, lack of leadership, unprofessional working environment.

    Advice to Management

    Provide a professional working environment by following labor law and company policy. Don't play favorites or turn an eye to immaturity because you like one person over another. When someone gets promoted to a leadership role they should show knowledge of labor law, company policy and personal behavior.


  10. "Worse than it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefit Representative in Mount Laurel, NJ
    Current Employee - Benefit Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Steady hours at first, Decent Coffee

    Cons

    Toxic work culture, Terrible schedules, Low pay

    Advice to Management

    Everyone at WTW needs to get on the same page!


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