Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated May 25, 2017
221 reviews

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Willis Towers Watson CEO John Haley
John Haley
23 Ratings

221 Employee Reviews

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Pros
  • Best company to provide work life balance (in 123 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 40 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Seasonal Benefit Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Advisor in Richardson, TX
    Current Employee - Benefits Advisor in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Lots of training - resources provided to obtain insurance license(s) - training and fees paid. Great opportunity to make a significant difference in the lives of the retirees being assisted in choosing appropriate healthcare insurance solutions. Diversity is embraced.

    Cons

    Seasonal Benefit Advisors are temporary employees - with no benefits - most full time, some part time. The "Season" is the annual election period from Oct 15 - Dec 7 - the temporary status has no defined end.
    Once you are trained, licensed and declared ready to sell, every day is like playing survivor - what are you going to step in that is going to get you voted off the island? The game is constantly changing, huge amounts of resources are allocated to creating newer and better rules and enforcement systems – nothing is done to significantly recognize and reward those who embody the stated company vision of “client focus – teamwork – integrity – respect – excellence”.

    Advice to Management

    1. Look closely at the user experience at the point of the business - there's a dizzying array of information to understand and use properly just in Medicare and each of the carrier's plans - don't add to that with a myriad of systems, passwords, different interfaces and makeshift workarounds to accomplish the work. If something is required a certain way, build it into the systems to support that - eg if enrollment transfer notes need to have a precise wording and content, then build it into the transfer process - one login to do everything - one system to keep track of time scheduled and worked. Streamline, simplify, eliminate redundancy, put the team behind those on the front line.
    2.Feed what you want to grow. Currently you are growing a very mean-spirited, self-centered, shady, disrespectful organization, where mediocrity is the norm and excellence is a pipe dream.
    3. Rein in Workforce. If a Manager or Supervisor says that points need to be removed, then have them removed – stop treating everyone as liars and thieves.
    4. Is “Your Medicare advocates for life” just market speak, or does it define what we’re really hoping to accomplish? Flesh out what that really means in every role and every position throughout the company.
    5. What is the reading list to help everyone grow towards a united mindset of what it means to be part of Willis Towers Watson? Perhaps start with EntreLeadership?
    6. Identify a clear, positive growth path to retain the resources you put so much time and money into.


  2. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Data Processor in Richardson, TX
    Former Employee - Applications Data Processor in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Willis Towers Watson (Less than a year)

    Pros

    good pay , incenitives , company lunches

    Cons

    seasonal , no communication , no compassion for their employees , very secretive

    Advice to Management

    communicate more with employees about whats going on


  3. "Incredibly Easy, Incredibly Boring"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Nashville, TN
    Former Contractor - Anonymous Contractor in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson as a contractor (More than a year)

    Pros

    Super easy job, literally the dumbest person in the world could do it.

    Cons

    Bored to tears literally everyday. People would quit simply because they didn't have enough work, and had exhausted the internet as a way to pass the time. Impossible to move from temp to permanent position. Company has no clue what they are doing.


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  5. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Financial Analyst in Phila, PA
    Former Contractor - Financial Analyst in Phila, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson as a contractor

    Pros

    Great people, great culture, laid back, free coffee, free happy hour every quarter, ability to work from home, good commute. Nice location in the city.

    Cons

    Lack of job stability. A lot of politics and can be cliquey. They hire contractors use them for 6 to 9 months then spit them out and fill their role internally. Accounting functions are being outsourced to India. A lot of layoffs and synergy savings post merger.

    Advice to Management

    Respect and value talent even if it does come from a contractor. Less politics and more appreciation to the individuals that work hard. Value and hire the hard working employees and stop showing favoritism.


  6. "Licensed Benefit Advisor"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Team is great to work with, most of the time laid back, easy to get to from public transportation. When it's real busy during the season they have a shuttle that comes every 15 minutes to drop off at the building from the train.

    Cons

    Lack of job stability, upper management doesn't care about those who are supplying them with the lifeslifestyle they lead. They don't care about quality of care for the clients just how many people you put in a plan whether if it works for them or not. No real communication between the different departments. They reward those who should not be rewarded. They don't care about the team mentality because all they want is you to hurry up and get them off the phone if they are not going to enroll.

    Advice to Management

    Learn that your lifestyle would not be possible if it wasn't for those people who are licensed benefit advisors. As well as customer service and application data processors. You brag about how much you travel amd all the things that you do with your family while most of the people working for the company who don't have a second job are barely making ends meet. You say you are working for the client when you are really not. You have no idea about what a lot of your employees go through on the weekly. The benefits are to high and that is why the employees have to go through affordable care act to get health insurance. You need to quit allowing people who dont care about the people who make up the team's be in charge. A lot of your supervisors and paid managers sont know npthi mg about the business or being licensed benefit advisors. They just want the bonus. When we are dealing with the livelihoods of people who are on set incomes. Not fair. Upper Management and the supervisors get bonuses off our hard work of being cussed out because they didn't get the full understanding of what the transition is or do you really care about the people we enroll? And the employees that do everything right who numbers aren't there because they answer every call even if it doesn't result in a sale you penalize by not allowing them to stay or give them a permanent position. Or you just don't care about your CSRs, ADPs, or Licensed Benefit Advisors? Or do you even care except for the bottom line. It starts from the top.


  7. "Office culture change at Morristown office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Philadelphia, PA
    Former Employee - Client Services Manager in Philadelphia, PA
    Doesn't Recommend

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    The corporation offers great benefits

    Cons

    Morale at the Morristown/Parsippany became intolerable with the merger of HRH. HRH Management worked with an agency mentality. Their small minded thinking and need to subvert anything and everything associated with the Willis culture was shameful.

    Advice to Management

    More hands on HR at the satellite offices


  8. "Recommend to those who don't want to work more than 12 weeks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (Less than a year)

    Pros

    people were great, trainers were great

    Cons

    No room for growth, a lot of rules but no guidance after training, seasonal positions

    Advice to Management

    stop just throwing people on the floor to sink or swim and allow for people to get a permanent job


  9. Helpful (1)

    "Low wages, but opportunity to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    There are a lot of different career paths available

    Cons

    Company does not provide substantial raises, even when your reviews exceeds company expectations. Life work balance is a struggle. As the company grows there seems to be less concentration on quality and morale and more on making money for upper management.

    Advice to Management

    Stop taking away benefits and offer fair wages for the amount of work required.


  10. "Not the best place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Free drinks. Able to work from home 75 To 100% of the time. Had some great co-workers that were in the office when I went in.

    Cons

    Horrible work/life balance. Expected to work 50+ hours a week at minimum no matter if it was busy season or not. Training needs improvement. Leadership and mentoring is in great need of overhaul. No clear line of communication. Constantly reorganizing due to merger.

    Advice to Management

    Improvements are needed in training and better management. Analysts need more support.


  11. "Benefit Specialist Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Bloomington, MN
    Current Contractor - Anonymous Contractor in Bloomington, MN

    I have been working at Willis Towers Watson as a contractor (Less than a year)

    Pros

    They have free pop, coffee, soups and other snacks.

    Cons

    Working at Willis Towers Watson was very challenging, because WTW business model is to have and obtained as many clients as possible. So by definition a client is a corporation that offer's Health Benefits to their employees. One example is Wells Fargo Bank , When Open Enrollment comes around in late October Or November they ramp up the number of employees in order to cover the high volume number of calls. (Employees calling to enroll in their benefits) . Except the training provided in order to service those client employees is very shortened and fast paced. That unfortunately leads to many new contractors not properly enrolling employees in the right benefits, they typically provide inaccurate information and then employees like me end up dealing with the aftermath of the numerous errors made by the contractors. Ultimately when Open Enrollment is done and over with, WTW starts downsizing their departments , So a large number of contractors are terminated with in a 90 day window, I have seen contracts that were ended within 60 days after Open Enrollment window had close. Which is very unfortunate, because you show up to work not knowing whether or not you contract might terminated right before the holidays.

    Advice to Management

    You should focus more on employee retention. Change the culture the is currently present. Offered more opportunities and invest more on your employees in order to created a stronger organization.


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