Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated February 19, 2017
205 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Willis Towers Watson CEO John Haley
John Haley
18 Ratings

205 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • It can be tricky to maintain work / life balance (in 121 reviews)

  • Sometimes long hours, but should be expected in this industry (in 68 reviews)

More Pros and Cons

  1. "Expect to work way past the normal 40 hours per week"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Beer cart every few weeks

    Cons

    Found it was more of the same from the place I came from, except they didn't embrace reaching out to other team members for help.

    Advice to Management

    People get burned out after working so many hours week after week.


  2. "Benefit Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Some smart colleagues. Work can be a challenge. Certainly pay your dues. Named brand. A lot of travel which can be fun for new associates. (Comments pertain to legacy Willis side).

    Cons

    Favoritism. Murky bonus pool. Very poor starting salary (non-negotiable) for NYC with justification being unlimited OT (up to 60 hours per week - may work much more during open enrollment/traveling seasons). Told you're on a promotion path to consultant level within 1 - 1.5 years - seldom does someone obtain this.

    Advice to Management

    Consider providing compensation that one can live on in NYC. Be clearer about promotions and specific the timetable. Dissatisfaction among associates.


  3. "Benefit Specialist Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Bloomington, MN
    Current Contractor - Anonymous Contractor in Bloomington, MN

    I have been working at Willis Towers Watson as a contractor (Less than a year)

    Pros

    They have free pop, coffee, soups and other snacks.

    Cons

    Working at Willis Towers Watson was very challenging, because WTW business model is to have and obtained as many clients as possible. So by definition a client is a corporation that offer's Health Benefits to their employees. One example is Wells Fargo Bank , When Open Enrollment comes around in late October Or November they ramp up the number of employees in order to cover the high volume number of calls. (Employees calling to enroll in their benefits) . Except the training provided in order to service those client employees is very shortened and fast paced. That unfortunately leads to many new contractors not properly enrolling employees in the right benefits, they typically provide inaccurate information and then employees like me end up dealing with the aftermath of the numerous errors made by the contractors. Ultimately when Open Enrollment is done and over with, WTW starts downsizing their departments , So a large number of contractors are terminated with in a 90 day window, I have seen contracts that were ended within 60 days after Open Enrollment window had close. Which is very unfortunate, because you show up to work not knowing whether or not you contract might terminated right before the holidays.

    Advice to Management

    You should focus more on employee retention. Change the culture the is currently present. Offered more opportunities and invest more on your employees in order to created a stronger organization.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Licensed Benefit Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Benefit Advisor (Seasonal) in Richardson, TX
    Current Employee - Licensed Benefit Advisor (Seasonal) in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Your team mates are fun to work with. Enjoy keeping each other uplifted when we have a hard or trying phone call. Have weekly or bi-weekly group catering orders to keep the morale high on the team. (On the teams that I was on anyway, depends on your sup and team members)

    Cons

    No room for growth unless your are a favorite or you have certain people in your pocket. They look at quantity instead of quality when it comes to enrolling retirees into a plan (not even if it's a plan that works for their needs but as long as you get them in a plan.) A lot of miscommuniction between the different departments and that makes a lot of confusion on the end of the customer who is getting all kinds of different information that only confuse them more. When working with Medicare eligible people you have to be empathetic but the company is not towards the people who work with the people (licensed benefit advisors, customer service representatives, or application data processors-who all spend the most time on the phone with them) any kind of empathy or compassion. Some supervisors don't do anything and won't help.

    Advice to Management

    Retrain your supervisors and upper management. You have people who should not get paid to be supervisors when they don't even train or help people on their own team. You have a lot of people who help keep your lifestyle but you just get rid of them not they don't have needs or families to take care of. Give the Seasonal Benefit Advisors a chance to apply to become permanent instead of always


  6. "Beware of the instability - Willis side of business has been shortchanged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Adovcate
    Former Employee - Client Service Adovcate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    Before the merger, the business model was strong and opportunities for advancement were available. Post-merger, legacy Towers Watson people are considered superior to legacy Willis employees

    Cons

    I don't think that Towers Watson knew what they were getting into when they merged with Willis. They don't want to grow the CRB (Corporate Risk and Broking) side of the business and it wouldn't surprise me if it is closed or sold.

    Advice to Management

    Provide fair benefits to both sides of the house - don't shortchange legacy Willis employees on the pension and allow all employees opportunity to grow.


  7. "WTW One Exchange Quality Assurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Salt Lake City, UT
    Former Employee - Quality Assurance in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Catered lunch every Wednesday, Free Soda, Coffee and Fully stocked lunchroom
    Good downtown location
    Free parking or Trax Eco Pass

    Cons

    Absolutely no room for upward movement or improvement if you are QA. There are promises of education and convention attendance but it doesn't happen. The teams are under considerable stress due to bad performance of the sites. No daytime deployments so if you're on the Healthcare team you have to work late at night to deploy.

    Advice to Management

    Listen to your employees. If they suggest an improvement take it seriously. Offer better pay, room for upward movement, education experiences. Improve deployment practices.


  8. "Company perks great. Support not so great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Free drinks
    Annual bonus
    Great co-workers
    Allowed to work from home on a regular basis.
    Salary is competitive
    Decent PTO policy

    Cons

    Training need improvement
    No managerial support
    Little to no team support
    No recognition when job well done
    A general feeling of no knowing when asking for any support or assistance.


  9. "Product Owner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    Pros

    The day is always different

    Cons

    Many of the product owners do not fully understand the user's perspective

    Advice to Management

    Hold the engineering and product owners accountable


  10. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good depth of expertise with benchmarking and resources

    Cons

    Management varies among locations, some are great, some are not


  11. "Was Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Some smart collegaues - many have left. Great training for junior staff.

    Cons

    Pay is low, more focus on "selling" than producing quality work product.



Showing 205 of 1,571 reviews
Reset Filters