Willis Towers Watson Reviews | Glassdoor

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Willis Towers Watson Reviews

Updated January 20, 2018
266 reviews

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Willis Towers Watson CEO John Haley
John Haley
35 Ratings

266 Employee Reviews

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Pros
  • Willis Towers Watson makes its employees a priority and offers a good work / life balance (in 143 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 52 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Richardson, TX
    Current Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Good Company Culture, Usually a fun atmosphere. Good open door policy.

    Cons

    Management does not communicate. Management is very nice when you start and then throw you under the bus. Do yourself a favor...work somewhere else.

    Advice to Management

    Communication is key


  2. "False hopes of conversion."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson as a contractor (Less than a year)

    Pros

    Free coffee, easy work. Present enviroment to be and work in. Management is nice and coworkers are friendly. No problems with coworkers.

    Cons

    10 months working there as a temp and even after massive people quit or get fired they have not offered me a full time position. Seems like they'd rather rotate contractors than hire them.

    Advice to Management

    Convert your good employee contractors before they get fed up and start looking for a new job.

  3. "Drudgery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    - Pay / benefits are average
    - Reasonable managers, culture is very humane (very flexible with hours, WFH, etc.)
    - Career progression is defined

    Cons

    - Career progression is restrictive
    - Business model built built on being the middle man. This makes it stable, but there is no incentive to improve or innovate, so there is nothing very exciting happening.
    - Poor talent recognition methods
    - People aren't depressed, but nobody is exactly enthusiastic about their jobs
    - Good workers get more work, but compensation doesn't match.
    - Boring as mud

    Advice to Management

    - Align project teams with geographies
    - Innovate internal procedures
    - Generally, this is managed like a stable, profitable company that doesn't have any reason to change.


  4. Helpful (2)

    "Be Careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Willis Towers Watson full-time (More than 8 years)

    Pros

    Initial compensation for new hires is good to excellent. There is a strong flexible work arrangement for many locations, where you can work from home some days, and then be in the office other days, ideal for working parents.

    Cons

    Normal bonus and salary progression doesn't meet rate of inflation for most non-managerial positions. The company is, at best, unconcerned for retaining employees.

    Advice to Management

    Invest more into your career employees instead of consultants, share buybacks, and Senior Leadership compensation. You have lost many long-term employees over the past several years, and you can expect to lose many more this year.


  5. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    -Work/life flexibility. Accommodating if you need to work from home or need to take care of personal things that come up (child care, doctor appointment, etc.)
    -People are friendly and smart. The brightest consultants in the industry

    Cons

    -Pay is not very competitive for the hours expected to work
    -Lack of training as you grow
    - Work is not equally distributed among teams

    Advice to Management

    Take action on the feedback provided in the all employee engagement surveys. Practice what you preach - implement the ideas and solutions that you sell to your clients. The Willis merger is creating challenges on certain teams; need to do a better job of integrating legacy colleagues and harmonizing processes


  6. Helpful (3)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Denver, CO
    Former Employee - Analyst in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (Less than a year)

    Pros

    -Casual Dress
    -can work from home sometimes
    -flexible schedule

    Cons

    -Paying for Parking
    -low pay
    -LOTS of people who slide under the radar and don't work at all, while everyone else picks up the workload. If you work hard, you're given more work, if you don't, you just keep sliding.
    -lack of professionalism
    -no advancement based on merit, only based on tenure.
    -boring work
    -a lot of turnover
    -outdated processes (I.e. Using word docs as "procedures")

    Advice to Management

    Adopt a more professional atmosphere. Interview for advancement and make it employee driven rather than driven by a manager that fights for you via hearsay.

    Pay attention to and get rid of those that don't work. You will never maintain good talent if you don't.


  7. "Make sure you have another job lined up at all times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Benefit Advisor in Richardson, TX
    Former Employee - Licensed Benefit Advisor in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    Good entry into insurance because they pay for your exam and keep your license current. Pretty good trainers and training.

    Cons

    No stability, constant changes in protocol, favoritism strongly exists, not very good at assuring job security, no flexibility in hours, not enough parking to accommodate number of employees

    Willis Towers Watson Response

    Dec 11, 2017 – Admin Assistant

    Thank you for your feedback we are committed to creating a comfortable environment for everyone and are disappointed to hear about your experience with WTW.

  8. Helpful (2)

    "Health Care Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Chicago, IL
    Current Employee - Business Analyst in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Salary + Bonus,
    Remote work
    PTO
    Ability to transfer to any U.S office which are located in most major U.S cities

    Cons

    Little to no recognition of your hard work. Very bad new hire training which consists of boring web ex videos and SQL labs. Your trainer who is responsible for helping you most likely will be in the same office and unwilling to work since they have their own client work. Horrible work life balance your expected to work 50 to 60 hours per week during open enrollment. Ongoing training that is offered is also web ex sessions that are pretty much sleeping sessions. No upward mobility and no career path given to employees.

    Advice to Management

    Bring all employees back into the office or work from home. Work on training employees better.


  9. Helpful (1)

    "Favoritism, reverse discrimination"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Broker in Boston, MA
    Former Employee - Senior Broker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    Nobody cares where you are, low level assistants come on late, long lunches, leave early

    Cons

    Over-correction of female discrimination from past issues. Female buddy network in place. Managers are close friends with those they supervise, promote them without warrant.

    Advice to Management

    don't throw money at semi-qualified people from the outside, reward people on the inside first!!


  10. Helpful (2)

    "Profits come first, employees optional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in Philadelphia, PA
    Former Employee - Staff Accountant in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 10 years)

    Pros

    This is an apolitical company with decent benefits and a casual dress code.

    Cons

    Since the merger between Towers Watson and Willis there has been large changes ,mostly negative. You are expected to work ridiculous hours. Many finance jobs have been outsourced to India. After months of training and working with the people in India they were still disorganized and unprepared to handle the job responsibilities. There has been a large amount of people leaving due to office closings, consolidations and general frustration by employees


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