Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated February 1, 2017
166 reviews

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Willis Towers Watson CEO John Haley
John Haley
9 Ratings

166 Employee Reviews

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Pros
Cons
  • It can be tricky to maintain work / life balance (in 121 reviews)

  • Sometimes long hours, but should be expected in this industry (in 68 reviews)

More Pros and Cons

  1. Helpful (2)

    "Incompetent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Audit Executive in Nashville, TN
    Current Employee - Internal Audit Executive in Nashville, TN
    Doesn't Recommend

    Pros

    Salary and Benefits
    Ethics on Contingent Commissions

    Cons

    Poor Management
    Incompetence
    Lack of innovation
    Lack of training

    Advice to Management

    Invest in people


  2. Helpful (3)

    "They are just not fair and not family friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Administrator in Philadelphia, PA
    Former Employee - Project Administrator in Philadelphia, PA
    Doesn't Recommend

    Pros

    People seem to be impressed with the name.

    Cons

    no workplace balance if you are not management

    Advice to Management

    the little people count also!


  3. Helpful (2)

    "Poor place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Developer in Chicago, IL
    Current Employee - Java Developer in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Easy going atmosphere with lots of flexibility.

    Cons

    Management can't look ahead nor plan more than 3-4 months. Priorities change constantly, sometimes in the middle or even at the end of a project. Total waste of developer hours and brings on a very confused atmosphere.

    Overall, they took away the 401k match and there have been no raises in 2 years. Employees are being asked to take unpaid leave to avoid layoffs but there have been numerous layoffs anyway. Mr. Plumeri received a half a million retention fee for staying in his job in this market, I think that speaks volumes.

    Advice to Management

    Honestly, they need to appreciate the employees not just say it.


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  5. Helpful (6)

    "Look Elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend

    Pros

    Lots of young people to socialize with after work - If that is something you are looking for
    Some perks such as free food and access to free tickets to sports games - Not as much as they used to

    Cons

    I agree with the work like a scared animal post
    Everything is about billable hours
    0 work life balance - Need to drop your personal life at a moments notice to complete a project
    Excessively high turnover rate
    Poor Health insurance
    Poor management

    Advice to Management

    Pay your employees for overtime. Don't work employees to death. More positive feedback instead of only criticizing what was done wrong. If you are going to overwork employees at least reinstate all of the perks they once had. More opportunities for career growth.


  6. Helpful (4)

    "Good for the first few years, then get out."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Analyst in Minneapolis, MN
    Former Employee - Risk Analyst in Minneapolis, MN
    No opinion of CEO

    Pros

    A lot of growth opportunities because you are thrown into the fire immediately. You are given a lot of responsibility - when you work with good brokers, you are given a lot of client interaction.

    Cons

    Unfair salary review and adjustment process. After a few years of experience at Willis, I left company and received a 90% salary increase. Bonuses are retention bonuses, not performance bonuses. It is an abrasive environment. They say that they encourage you to speak up but your voice isn't heard.

    Advice to Management

    Would you rather keep 100% of employees by avoiding layoff's through the method of no salary increases and have the key performers leave... or would you rather trim a few at the bottom and retain the key performers? If you are going to "listen" to employees concerns, actually listen.


  7. Helpful (5)

    "Decent Pay but uninspiring, poor treatment by managers and little recognition or reward"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in San Francisco, CA
    Former Employee - Client Manager in San Francisco, CA
    Doesn't Recommend

    Pros

    One of the 3 large brokers - good to have 'Willis' on your resume
    Generally an 8 to 5 and/or 9 to 5 schedule
    Freedom to take larger roles (if you want to produce, go for it. No one will hold you back)
    Plenty of work to take on because the office is understaffed (it's a con as well)

    Cons

    - Management doesn't care about you unless you produce business
    - There's no incentive to learn more or to continue your education (no one cares if you're interested in improving your insurance knowledge base)
    - There is no mentor system and it's a 'sink or swim' environment.
    - The morale is terribly low and people get fired randomly on a regular basis (and it's not because they're not good employees)
    - They continue to cut benefits year after year (increase ee's insurance costs, reduce pension plan, barely give out a 2% raise to employees. One year they didn't even give me an annual employee review)
    - Most employees do not feel good about working there

    Advice to Management

    1.) Invest in your employees and try to meet them halfway in terms of becoming successful insurance professionals
    2.) Focus on developing those who may not have an extensive insurance background
    3.) Reward your service staff - Although they may not produce much new business, they are responsible for maintining revenue streams and profits, which is a big deal by the way...
    4.) Cultivate a more positive atmosphere
    5.) If you're not going to reward people with pay - at least make sure they have a flexible schedule and a good work-life balance
    6.) It has been proven in many business case studies that companies with happy employees are more profitable... think long and hard about this. Afterall, your duty is to return profits to shareholders, right?


  8. Helpful (4)

    "Culture? what culture?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Nice offices. Convenient location, free coffee and tea.

    Cons

    No team environment obvious. Everyone seems disjointed most likely because..."am I Towers" or "am I Watson" They have no culture of team work or sharing information . No feedback on job performance, unless it's unsatisfactory. Never a pat on the back for good work done. Unapproachable management.

    Advice to Management

    Recognize and reward your employees for good work done. Offer CONSTRUCTIVE criticism when improvment is needed.


  9. Helpful (3)

    "Very disappointing. In Global Specialties Senior Management is in position merely by default."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in New York, NY
    Current Employee - Vice President in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A job is better than no job. Other than that once the market improves....LEAVE.

    Cons

    Nepotism...CEO has a tight knit community of friends who he continually shields from the BIG Boss. Major, major ineffectiveness across the entire company...Sour Grapes...maybe! but the proff is in the pudding too many weasels working at the top.

    Advice to Management

    Run! Pulmeri is not concerned about the employees. You would have to be a idiot to think that they truly consider the employees as an asset.


  10. Helpful (5)

    "Good overall company but VERY poorly managed at the local levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer in Houston, TX
    Former Employee - Producer in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great potential to make an amazing amount of money as a producer. Producer compensation schedule is fair. Good global network to lean on for larger clients. Corporate gives you industry leading tools to be successful. Good employee benefits, minus 401K (weak match).

    Cons

    One of the most toxic and unethical work environment's of any industry that I have seen. Management allows producers to be very unethical/ immoral and even partakes in the unethical/immoral behavior. There is definitely a corrupt, "good ole' boy" network that exists. Certain producers are handed clients because they are "pals" with management. People are always thought of last, profits and revenue are all anyone cares about. Producer's are told to do "whatever it takes" to close new business...even using unethical means to do so.

    Advice to Management

    Invest in the future and next generation of insurance professionals. The workforce is aging and you are seeing a huge generational gap between employees. You tout the "Willis Cause" yet local offices are allowed to operate as some of the most immoral and unethical people in the insurance industry. You may be seeing producers hit their numbers consistently but the lack of professionalism and the unethical behavior will inevitably lead to your demise. If management really cared about anything other than revenue this would not be tolerated.


  11. Helpful (2)

    "Good project opportunities but difficult to get if you are not personal friends with those involved in the projects"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great name recognition in the professional services consulting industry
    Competitive pay
    Potential to learn from many varied projects

    Cons

    Senior level employees have the attitute that mid-lower level employees are not entitiled to a work-life balance
    Personal friendship not experience or competency determines workload and growth in this business environment
    People manager system needs to be revamped to ensure that the manager understands all of the roles and responsibilities of those they manage since in many cases, people managers and those they manage are not in the same field
    HR is not very helpful when issues arise

    Advice to Management

    Leadership should remember that the assets of a professional services firm are the people and need to be nurtured
    The reasons for high turnover should be researched and fixed to prevent future occurences



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