Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated August 17, 2017
188 reviews

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Willis Towers Watson CEO John Haley
John Haley
22 Ratings

188 Employee Reviews

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Pros
  • Best company to provide work life balance (in 130 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 41 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 134 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 77 reviews)

More Pros and Cons

  1. "Disappointing experience, would definitely not recommend to experienced, career-focused people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pension Administrator in Redhill, South East England, England (UK)
    Former Employee - Pension Administrator in Redhill, South East England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Some company benefits are not too bad

    Cons

    Repressive environment, not treating workers as professionals

    Advice to Management

    Make sure you are open and transparent during interviews, telling them that regardless of their CV profile and previous experience, as Administrators at WTW they will be treated as if they are school pupils, with several restrictions and hardly any freedom from 9 to 5.


  2. "CSR/ADP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Adp in Tempe, AZ
    Former Employee - Customer Service Representative/Adp in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Good pay, it's a job if you don't want benifits.

    Cons

    Promises of becoming permanent with benefits that don't happen, poor management, not upfront about what's going on. No room for advancement they promised. Let good people go because a Supervisor don't like you.

    Advice to Management

    Get it together.

  3. "If you are reading this, and you have the ability to forward this feed back, do the right thing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    The best part of about my time at Willis towers Watson is learning a industry that I had no experience in. The work load is heavy so it teaches you how to adapt.

    Cons

    The culture of Willis Towers Watson "Service center " is very unprofessional. My onboarding class was lead by a woman who stated "I don't need to know your name because most of you won't be here long" . She was completely correct. They hire to fire, I came in with a class of 12 and they fired them all in a four month span. The hire for open enrollment and then once you are not needed they build a file of every error you've had to fire you. Unfortunately I was a asset, so I have kept my position. But only by a thin string. If you are a minority you will have to be twice as good as your peers. And don't you think about challenging authority because you will shamed through the whole service center. This is a environment where you have to stroke you manger or team leads ego for advancement. Your skill has very little to do with it. They all make you feel replaceable and always promoting a dirty fight between peers for advancement.

    Advice to Management

    To be more responsible for actions, and take ownership. The managers in the service center definitely need a make over. Be professional and lead by example. Most were handed their jobs because the company was so small. But they expect for you to be perfect and do things they have any Idea how to do.


  4. Helpful (1)

    "Nepotism Reigns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Richardson, TX
    Former Employee - Analyst in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 5 years)

    Pros

    Amazing tools available to help customers. The programmers and web developers have created an amazingly symbiotic system to make the job easier.

    Cons

    All management is related. Its a Mormon thing. You can never crack the inner circle of management. Jobs are rarley advertised but just handed over to favorites.

    The company has been bought out by WTW but this division is treated like a piston in the engine of the Titanic..No one cares.

    High high staff turnover. No set criteria on firing people at end of season. Its all about who grovels the most to management.

    Advice to Management

    This place needs a clean sweep of management because for long it has been run as a partisan polyarchy. Your acquisition has turned this job into a sales job and beneficiaries do not like the pushy tactics. Beware


  5. "Review of Willis Towers Watson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Denver, CO
    Former Contractor - Anonymous Contractor in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson as a contractor (More than a year)

    Pros

    Free granola bars and coffee.

    Cons

    Corporation is full of overpromoted long timers.


  6. "Pension Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Work / Life balance is pretty good

    Cons

    Pay is criminal for what is expected

    Advice to Management

    Make pay more competitive


  7. Helpful (1)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time

    Pros

    None at all. Was a terrible place to work.

    Cons

    Terrible place to work, very cut throat culture.

  8. "Disconnect between the video and the audio..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Management
    Current Employee - Middle Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Collaborative staff (for the most part)
    Great clients

    Cons

    Internally focused
    Transaction focused vs. relationship focused
    Clients are an afterthought
    Decision making paralysis
    Dysfunctional organizational structure

    Advice to Management

    Begin with the clients in mind and listen to people close to the clients.


  9. "No place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate
    Current Employee - Senior Associate
    Doesn't Recommend
    Negative Outlook

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Salary is good
    Increment is ok
    Ease to work

    Cons

    No growth
    Dependent on Manager
    Not for IT Professionals


  10. "RUN"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    None, but I have to write a min. of 5 words.

    Cons

    Poor Management, lack of training


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