Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated May 18, 2017
180 reviews

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180 Employee Reviews

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Pros
  • Best company to provide work life balance (in 120 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 39 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Bad experience working for this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Advisor in Richardson, TX
    Former Employee - Benefits Advisor in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    You get paid a decent wage. They help you get licensed to sell health insurance.

    Cons

    The managment staff does not care about their employees. Most people are seasonal there they try to cut you off early so they do not have to give benefits to the employees. Training is not good does not train you how to do the job. Nobody is trained properly there and their systems constantly are not working even in the most busiest time of the season. The only way I would go back there is if they offered me full time other wise I will find another job in the field. You are tied to a chair 40 hours a week with no benefits and no hope of being an employee.

    Advice to Management

    They need to make many changes to the training program. They need to take care of their employees.


  2. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Atlanta, GA
    Former Employee - Consultant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson (Less than a year)

    Pros

    Good pay, large clients, good work/life balance

    Cons

    Favoritism, defensive behavior from senior leadership, cliquish behavior

    Advice to Management

    Trust the feedback of the employees


  3. Helpful (3)

    "IT QA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Nashville, TN
    Former Employee - Quality Assurance in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was well compensated. I really don't have anything else to add to pros.

    Cons

    Very poor IT leadership. Highly unprofessional and unfriendly. No accountability. Quality was a low priority... just throws code into production to see what sticks. Doesn't listen to business partners needs. Have to back into dates rather than base work on capacity. High turnover rate. Fractured teams. Employees have a poor knowledge base due to layoffs of SMEs. No values. Contractors are viewed as disposable.

    Advice to Management

    Create a collaborative environment where accountability for performance and behavior applies equally to everyone.


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  5. Helpful (1)

    "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Processor in Richardson, TX
    Former Employee - Data Processor in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    They make sure your paid on time.

    Cons

    Complicate simple procedures, lot of stress.

    Advice to Management

    Stop intimating newcomers


  6. Helpful (7)

    "Appalling."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Only positive was that the job was a paycheck with mediocre benefits (diminishing with each passing year). Management was always taking about improvements which were very slow to happen if at all.

    Cons

    Utterly disorganized. The manager I reported to was not held accountable for abusive behavior and sabotaging direct reports. HR is checked out. Employees frustrated with the culture were not supported for their efforts. It was like working into a void. No connectivity. No leadership. New initiatives were not properly rolled out therefore there was a lack of buy-in on new technology. Random efforts at cultural behaviors which resulted in failure.

    Advice to Management

    Wake up! Conversations with your competitors reveal that they are well aware of the poor internal conditions of your company. Clean up your culture. You are a dinosaur.


  7. Helpful (2)

    "One Exchange Bad Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Healthcare Customer Service in Tempe, AZ
    Former Employee - Healthcare Customer Service in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked with One Exchange through Willis Towers Watson as a seasonal employee.Nice training facility in Scottsdale. Nice newly built building in Tempe, with great amenities. Wonderful promises made about promoting from within the company, and how they were there for you with all the suppor

    Cons

    The trainers talked to us as if we were children. A lot of eye rolling. The systems were down more than three quarters of the time during training, but you were still expected to complete all the on-line exams. It eventually got so bad until we were finally just told to finish the last three exams at the new facility because the system were solid and would not fail. Well, in the new building the systems did not work either. Supervisors gave no support, and I just felt like I was being thrown to the wolves because we still had to take calls. My supervisor would rather chomp on ice and drink coffee all day as to help her employees. This was a horrible experience for me and others. Many left just like I did.

    Advice to Management

    Support your team, and top management need to stop making promises that they cannot keep.


  8. "Hard worker stiffed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pension Analyst in Dallas, TX
    Former Employee - Pension Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson (More than a year)

    Pros

    Overtime decent pay fun and fast paced

    Cons

    Management is not very friendly

    Advice to Management

    Appreciate good help


  9. "Average call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Dallas, TX
    Former Contractor - Customer Service Representative in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson as a contractor (Less than a year)

    Pros

    They feed you good food, the starting pay is not and you have the chance to make 200 extra dollars

    Cons

    They have the worst systems to use so the clients are always upset about the wait time....the employees are rude and disrespectful

    Advice to Management

    No it would take 10 years just to be a manager


  10. "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Richardson, TX
    Former Employee - Operations Manager in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    The hwork ours are very good no nights and very few weekends. The employees at the front line level are AWESOME! Benefits are average

    Cons

    It is an oppressed environment. Your intellect is not valued and because of their lack of experience & moral integrity, upper management will STEAL your ideas and pass them off as their own so be careful what you share! THIS IS A COMPANY THAT DOES NOT VALUE ITS EMPLOYEES . recently we had BED BUGS and it was only because the upper management staff was not impacted that they took their time dealing with it and now the employees must live out of plastic bags to avoid infesting their homes.

    Advice to Management

    VALUE THE EMPLOYEES & STOP RUNNING YOUR CALL CENTER LIKE A PLANTATION!


  11. "SEASONAL HEALTH ADVISOR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Advisor Seasonal in Dallas, TX
    Former Employee - Benefit Advisor Seasonal in Dallas, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Training, was fast and furious although the trainer were not educators.

    Cons

    Lack of professional environment, poor management, like a "cattle call enrichment". Chaotic.

    Advice to Management

    None


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