Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated May 22, 2017
1,575 reviews

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Full-time Part-time

1,575 Employee Reviews

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Pros
  • Best company to provide work life balance (in 120 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 39 reviews)

Cons
More Pros and Cons

  1. "Ridiculous workload and lack of employee appreciation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Radnor, PA
    Former Employee - Anonymous Employee in Radnor, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Willis Towers Watson full-time

    Pros

    Cannot think of one thing.

    Cons

    You will have no work/life balance working here. One of the Middle Market Client Advocate 's is VERY impolite and selfish. Many of the Sr. Brokers only care about themselves. Be very weary of working here! Worst mistake of my life. I was there for many years and finally chose to leave. I finally have my life back, now working in an Agency that respects their employees' as well as the importance of a work/life balance.

    Advice to Management

    Open your eyes. You have employees' staying until 8:00 + at night trying to handle the ridiculous workload. How is that any way to treat your employees?


  2. "Take the good with the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    The culture can be very collaborative. There is incredible flexibility to work remotely. Even in a year of less than great results, all employees were given raises and bonuses.

    Cons

    Sales teams have too much to say about the groups supporting them, and demand changes be made based on opinion, not fact. Leaders in Operations have very little actual experience working the processes they are implementing.

    Advice to Management

    Start utilizing the professionals you have on staff when making changes . The sales teams are great at sales, however they should not have so much control over Operations.


  3. "Employees are not appreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Chicago, IL
    Current Employee - Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Flexible work arrangements, depending on practice

    Cons

    Everything else is a con

    Advice to Management

    Reward employees or you will lose top talent! Stop skimming bonuses for employees while pocketing millions for yourself!


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  5. "Good environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Advisor in Richardson, TX
    Former Employee - Benefit Advisor in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Easy job flexible schedules

    Cons

    Lack of organization in management you will probably never become permanent

    Advice to Management

    Get organized & cater to employees


  6. "Not a Merger of Equals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Tampa, FL
    Former Employee - Account Executive in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than 8 years)

    Pros

    Client work was rewarding and the resources to support the client were abundant.

    Cons

    Corner office leadership changes frequently. Bonus pool is gerrymandered. Working with offshore team is difficult and unless you directly touch the revenue, you are at risk for being "skylined" - fancy consulting name for losing your job. And when you get promoted, it's due to someone else leaving and don't expect them to back-fill.

    Advice to Management

    Treat people with dignity and respect. Transparency is needed. Don't count on the exchange and VB being the silver lining to increase top line revenue - go earn it with real growth.


  7. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Houston, TX
    Current Employee - Business Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Many opportunities for advancement. Competitive salaries. Amazing people to work with. Very positive atmosphere. Leadership shows they care and communication compared to other competitors leadership, is consistently encouraging.

    Cons

    MC location for anyone north of the beltway is inconvenient. The commute is terribly long, traffic is unbearable. Downtown location is definitely more ideal. However, there you have to deal with parking.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Minneapolis, MN
    Current Employee - Administrative Assistant in Minneapolis, MN

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Great workplace atmosphere and opportunities for advancement

    Cons

    I think the benefits package could be richer.


  9. "Licensed Benefit Advisor"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Team is great to work with, most of the time laid back, easy to get to from public transportation. When it's real busy during the season they have a shuttle that comes every 15 minutes to drop off at the building from the train.

    Cons

    Lack of job stability, upper management doesn't care about those who are supplying them with the lifeslifestyle they lead. They don't care about quality of care for the clients just how many people you put in a plan whether if it works for them or not. No real communication between the different departments. They reward those who should not be rewarded. They don't care about the team mentality because all they want is you to hurry up and get them off the phone if they are not going to enroll.

    Advice to Management

    Learn that your lifestyle would not be possible if it wasn't for those people who are licensed benefit advisors. As well as customer service and application data processors. You brag about how much you travel amd all the things that you do with your family while most of the people working for the company who don't have a second job are barely making ends meet. You say you are working for the client when you are really not. You have no idea about what a lot of your employees go through on the weekly. The benefits are to high and that is why the employees have to go through affordable care act to get health insurance. You need to quit allowing people who dont care about the people who make up the team's be in charge. A lot of your supervisors and paid managers sont know npthi mg about the business or being licensed benefit advisors. They just want the bonus. When we are dealing with the livelihoods of people who are on set incomes. Not fair. Upper Management and the supervisors get bonuses off our hard work of being cussed out because they didn't get the full understanding of what the transition is or do you really care about the people we enroll? And the employees that do everything right who numbers aren't there because they answer every call even if it doesn't result in a sale you penalize by not allowing them to stay or give them a permanent position. Or you just don't care about your CSRs, ADPs, or Licensed Benefit Advisors? Or do you even care except for the bottom line. It starts from the top.


  10. "Office culture change at Morristown office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Manager in Philadelphia, PA
    Former Employee - Client Services Manager in Philadelphia, PA
    Doesn't Recommend

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    The corporation offers great benefits

    Cons

    Morale at the Morristown/Parsippany became intolerable with the merger of HRH. HRH Management worked with an agency mentality. Their small minded thinking and need to subvert anything and everything associated with the Willis culture was shameful.

    Advice to Management

    More hands on HR at the satellite offices


  11. "Recommend to those who don't want to work more than 12 weeks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (Less than a year)

    Pros

    people were great, trainers were great

    Cons

    No room for growth, a lot of rules but no guidance after training, seasonal positions

    Advice to Management

    stop just throwing people on the floor to sink or swim and allow for people to get a permanent job


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