Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated July 25, 2017
1,650 reviews

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1,650 Employee Reviews

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Pros
  • Best company to provide work life balance (in 128 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 42 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 134 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 75 reviews)

More Pros and Cons

  1. "Admin Asst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Administrative Assistant
    Current Employee - Administrative Assistant
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    Flexible work hours and being able to work from home.

    Cons

    Advancement opportunities limited and culture does recognize talent of admins.

    Advice to Management

    Recognize your talent because the great talent is leaving. Start from the top down for accountability of performance.


  2. Helpful (2)

    "Not Generous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Minneapolis, MN
    Current Employee - Customer Service Representative in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    3.5% Company match; offers Roth 401K plan.

    Cons

    Used to be 4% and is not very competitive for a benefits company. Yes, the company does offer a pension plan too but now new hires have to contribute 2% of their wages to that so the argument that one offsets the other is fading. Particularly because of vesting requirements (2 years 401K; 5 years pension). The average employee won't be vested in the pension when they leave.

    Advice to Management

    Raise your 401K match and lower your vesting rules if you want to justify having minimal wages due to a great benefits package.

  3. Helpful (3)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Arlington, VA
    Former Employee - Human Resources in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than 5 years)

    Pros

    The WTW team puts their team members first, hosting various events to engage team members and assist in the work-life balance. Senior team members were supportive of staff growth and continued education.

    Cons

    Difficult to move around within the Company, despite the various champions for continued success. As WTW moves to new processes, there is continued resistance from some internal teams/managers, making getting on-board with changes difficult.

    Advice to Management

    Remember the value of your team members, thank them for the things that they have done and do what you can to assist them in their career growth. WTW is a great company and it is a shame to lose team members because management stifles their growth.


  4. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Boston, MA
    Former Employee - Finance Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time (More than 5 years)

    Pros

    Paid well for performance
    Nice bonus program

    Cons

    Watson Wyatt people very kind. Towers Perrin management are cut throat and rude!

    Advice to Management

    Customer service training for Towers Management


  5. "A strong learning experience but without doubt serious reservations before joining."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Associate in New York, NY
    Former Employee - Benefit Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    From a legacy Willis perspective the merger with Towers has increased brand recognition on your resume. Some very intelligent people and you will learn here.

    Cons

    It's difficult where to start. A Benefit Associate at legacy Willis for the majority of my team. It'll be hit and miss depending on the team you're placed on. Some easy-going, others simply terrible.

    BAs at legacy Willis start off at $40k with zero room for negotiation regardless of experience. You can make between $50-$55k with OT and you will certainly do a lot. The $40k is based on 37.5 hours per week. With the merger they bumped it to 40 hours per week. Naturally, they 'increased' the salary to around $43k. Don't be fooled, this is not a true increase as there is zero chance you'll be doing the base 40 hours a week. Fundamentally this is a wash but they'll pitch to you the $43k nonetheless.

    They will tell you it takes 1-1.5 years for promotion. Again, I saw one person make it within that time frame. More likely, 1.5-2 years at least. Applicant be warned on the rose tinted image they will be portray. This is simply 'real talk'. Best of luck!

    Advice to Management

    They clearly know what they're doing.


  6. "Long term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Being a legacy Willis employee, the company has done a great job of becoming more inclusive and offering a less rigid, flexible work environment than what I was used to in 10+ years with Willis. For the most part, the people are great.

    Cons

    As always seemed to be the case at Willis, advancement into more senior positions in the US seems to be based on who you know. Moving within the company is not actively promoted in practice so be prepared to initiate those conversations on your own. Investments being made in the business are focused on what will sound good to prospects and not enough on what will actually help clients make decisions or get better deals.

    Advice to Management

    With such a diverse service offering, make a better effort to ensure that some associates get to understand the whole business, and not just their area of expertise. Don't go so far overboard on the diversity and inclusion messaging that you forget about clients.


  7. "Showed Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Specialist in Richardson, TX
    Former Employee - Benefit Specialist in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than 3 years)

    Pros

    Great pay and flexibility on taking off. Great benefits if you make it fulltime.

    Cons

    Managers shows favoritism and pay is not fair but it is good pay

    Advice to Management

    Stop showing favoritism & make decisions based off performance

  8. "Client Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Great people to work with. Competitive health benefits and PTO. Flexible schedules.

    Cons

    The company culture is just okay. Often people don't participate in company events. The only things that is consistent is that things are always changing in regards to systems we use, or leadership, or policies. We are always training for something. Development and a clear path for opportunities for growth are lacking.


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Negative Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    It is a great company to work for but it is only seasonal.

    Cons

    It is seasonal and you could wait for 1 or 2 years before you are a permanent employee.


  10. "Win some...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Beginning to offer cultural events, working from home, pension plans, etc.

    Cons

    Some departments are run totally different than others. Many of the employees agree the morale has decreased, however, I believe the company is working to make it better.

    Advice to Management

    Be mindful of nepotism and give everyone a fair chance. Actually have the opportunities available to all and not just to some.


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