Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated September 18, 2017
1,114 reviews

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1,114 Employee Reviews

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Pros
  • Best company to provide work life balance (in 131 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 43 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 136 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 79 reviews)

More Pros and Cons

  1. Helpful (1)

    "Shoemaker's children"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Flexibility, smart colleagues, often interesting work, interesting field, opportunity to shape role and work

    Cons

    Billable hours goals take precedence over everything else and leave little time for development other than OJT or networking or just plain down time to refresh and have creative thoughts. Expectation to be always on, answer emails at night. Guilt for taking vacation days. The new workplace with an open concept is not appreciated. Reorgs, changes to direction and unclear vision, poor technology, products that can't compete in the market

    Advice to Management

    It's beginning to feel like employees are just bodies in the seats to bill hours. And the amount of work asked of people needs to be balanced by some perks that you would typically expect of a large and esteemed consulting firm. So many cutbacks, so many reorgs, with little attention to employee experience is not going to provide the EVP that keeps people with us. We are the shoemaker's children. We sell great products and advise on best practices and we don't use them for our own people. We even use competitors' products. Eventually that begins to erode goodwill and loyalty. We have just been asked to make a huge change in the way we work and were given little to NO details, information or discussion. Horrible and felt disrespectful to people who have been working hard for decades in many cases. The employee survey once again showed that development and career are areas of concern. That's because there is NO TIME provided for anything other than billing billing billing. No time for conferences, mentoring, people management or training. It's very tiring. Consulting is built on relationships - with clients AND internally - and that feels like it's being forgotten.


  2. "Senior CSR Client Lead"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    Great people to work with.

    Cons

    Not enough shift variations.

  3. Helpful (1)

    "San Diego Service Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Once converted to full time associate, position is very secure

    Cons

    Poor pay and benefit structure, which continues to get worse year to year with the merger
    Negligible room for actual advancement or promotion based on merit, people are more often promoted who are not deserving/qualified due to favoritism (i.e. people leave the company and return later with a promotion)
    Too much time wasted on meaningless PE process

    Advice to Management

    Focus on taking care of your employees with better pay and benefits., in turn the employees will be happier and do a better job of taking care of your clients.


  4. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Tampa, FL
    Current Employee - Business Analyst in Tampa, FL
    Neutral Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    The acquisition of Acclaris by Willis Towers Watson.

    Cons

    benefits are basic with HDHP, work from home option is not applied in a standard manner

    Advice to Management

    Focus on career pathing and promotion opportunities for everyone.


  5. "Happy to be here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Denver, CO
    Current Employee - Senior Consultant in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Great people, solid leadership, I enjoy coming to work

    Cons

    I can't think of any at the moment


  6. Helpful (1)

    "Typical call center environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Mount Laurel, NJ
    Current Employee - Customer Services Representative in Mount Laurel, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Starbucks coffee. Good number of vacation days. Great coworkers and company sponsored events. Very inclusive in terms of who is hired.

    Cons

    Advancement opportunities are restricted to those who are favorites. Raises are not keeping up with work. Benefits are high deductible plans.

    Advice to Management

    Promote by skill vs. Office politics /favoritism.


  7. "Quality Assurance Analyst/ Benefits Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Assurance Analyst in Hammonton, NJ
    Current Contractor - Quality Assurance Analyst in Hammonton, NJ
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson as a contractor (More than 3 years)

    Pros

    Great people. Great initial orientation and training.

    Cons

    Not much room for growth and training decreased in quality over the years.

    Advice to Management

    Please get organized.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Willis Towers Watson full-time

    Pros

    Associates are offered great benefits.

    Cons

    Extremely low pay for work done.


  9. "Willis Tower Watson a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Benefits Specialist in Mount Laurel, NJ
    Current Contractor - Benefits Specialist in Mount Laurel, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson as a contractor

    Pros

    The staff is very friendly, professional and always willing to help. I love it there already!

    Cons

    I have none, so far my employment there has been wonderful.

    Advice to Management

    keep up the good work!


  10. "Administrative Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Benefits are great
    Has pension plan
    Technology is above par

    Cons

    No upward mobility in current practice
    Culture not ideal


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