Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated July 23, 2017
1,645 reviews

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1,645 Employee Reviews

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Pros
  • Best company to provide work life balance (in 128 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 42 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 134 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 75 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great except they don't like anyone expressing LOVE."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Data Processor/Customer Service HYBRID in Mesa, AZ
    Former Employee - Applications Data Processor/Customer Service HYBRID in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than 10 years)

    Pros

    Environment both inside and out TEMPE location.They provide free Coffee and Tea and Ice and water.Great computers ,desk etc. New facility.

    Cons

    HR Will get you for expressing LOVE. A lot that is promised before you get the job is not really true. We were told there would be weekly prize give always like T.V.s and I phones but it was more like quarterly. They said we would be able to surf the internet in between taking calls . Absolutely not true. Your bonus was pretty much in attainable until my second to the last month and they changed how they rated you for bonus and finally got it.

    Advice to Management

    When you see a good thing don't pass it up


  2. "Good training & systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Benefit Advisor in Dallas, TX
    Former Employee - Licensed Benefit Advisor in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Company provides good training and excellent system support.

    Cons

    Job is call center based. Relatively low pay considering licensing requirements.

    Advice to Management

    Adjust compensation and benefit package

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Benefit Advisor in Richardson, TX
    Current Employee - Licensed Benefit Advisor in Richardson, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Love the company, and the pay and experience are great. And everyone is willing to help you when you need it.

    Cons

    Job is seasonal, very hard to get a permanent position, be ready to change supervisors 4-5 times over one season there. Make you bid for which shift you want and if you're new you're almost guaranteed to get the closing shift.

    Advice to Management

    If you say you are a family, be more like a family and figure out why people do what they do and for what reason. Saw way to many people get let go because of stupid things that could have easily been worked through.


  4. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Dallas, TX
    Current Employee - Vice President in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Global footprint and great resources allow for entry in to large firms for opportunities to close deals. Experts in many industry verticals are best in class.

    Cons

    Lack of focused leadership. Local level and senior level leaders are caught up in corporate bureaucracy instead of leading local teams and driving growth.

    Advice to Management

    Listen to the people on the front lines actually doing the work of driving revenue and not consultants.


  5. "Benefits Advisor, One Exchange"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seasonal Benefit Advisor in Richardson, TX
    Current Employee - Seasonal Benefit Advisor in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Company pays for health and life insurance licensing exam and renewal fees.
    Opportunity to work with Medicare recipients and assist them in finding supplemental health insurance plans so that their needs are met.
    Opportunity learn about Medicare and supplemental insurance for Medicare.

    Cons

    Very few permanent positions, therefore no benefits. You work 40 hour/week 52 weeks/year with no paid time off, no holiday pay, no health insurance. Very difficult to purchase a car, home or even get credit cards with temporary employment.
    Very little opportunity for advancement.
    No employee advocacy. As an employee you are not valued unless you sell the most plans. Quality doesn't matter, only quantity. If you do have a problem or a concern, no one cares. HR doesn't intervene and management doesn't care unless you are the top seller on your team/ in your department.
    Supervisors are selected through favoritism, selling the most plans, and the boasting of past accomplishments by the individual whether true or not. Resumes are not reviewed or verified. Many supervisors are nearly illiterate and have no previous experience, making them poor leaders and difficult to respect. I receive IMs and emails every day that are nearly undecipherable and have to listen to continuous poor grammar and misused vocabulary.
    Major racism involved in the hiring process. If you are an uneducated African-American female, with a bossy attitude, this is the place to apply. You don't have to be able to read, write, or speak clearly. You will be assisted in passing the state licensing exam (whether you are capable of passing it on your own or not) and you will probably find yourself offered supervisory/management positions quickly.
    Job Ads state that a college degree is beneficial. FYI-it doesn't mean anything to anyone. I have a degree and several of my co-workers do also. There have been no opportunities offered or preference given in "promotions" due to education. In fact, because so few of the people in management positions have degrees themselves, you will be considered a threat to their positions.

    Advice to Management

    Recognize that your BAs are your earners. Supervisors and managers don't fill the coffers. High sales numbers are not an indication of leadership ability, and wouldn't it be prudent to keep your best sales people in a sales position? Supervisors and managers need to be selected more carefully and held accountable for their actions. When a personnel problem is presented, it should not be passed around and discussed with every employee in the company without resolution. Personnel issues should be kept confidential and need to know. Many managers and supervisors discuss personnel issues among themselves that they should not have even been aware of. When supervisors fail to perform, they should be removed from the position, especially when their actions clearly indicate a lack of ability to lead, assess fairly, or even have a clear understanding of the job requirements. I keep hearing that Willis wants this company to be a leader in the industry and provide job security, etc. I have seen no significant changes. Supervisors who are unfit are coddled and their actions downplayed while BAs, CSRs, and others are daily castigated and subjected to their petty demands and demeaning attitudes. Excellent employees are leaving to go to other companies where they are paid benefits and are appreciated for their contributions. Willis is wondering why. Put some of your own people into the ranks without making it known who they are. Let them see firsthand the problems and lack of caring the average employee experiences. Let them have no sick time, no vacation time, no insurance, and no hope of job security while being told every day that no matter how many excellent VOCs they receive or perfect QMs, they are not good enough. Or maybe they will be one of the fortunate few who has a good management experience. Unfortunately, there is no consistency. Announcing the visit of someone from upper management to "review the troops" will never work. Forewarned is forearmed as the saying goes. It's amazing what can be hidden when you are made aware that there will be a search. In a nutshell, this company bleeds it's employees dry of talent, time, and purpose and then tosses them aside. Why do you expect a different outcome?


  6. Helpful (2)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 10 years)

    Pros

    Stable company, the brokerage business has existed in the US since the 1920's. The Nashville office is a good place to work, with lots of good people.

    Cons

    As with any company, sometimes decisions are made that I don't agree with.


  7. "WTW - a Snapshot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Dallas, TX
    Former Employee - Business Analyst in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Good benefits, ability to work from home a few days/week

    Cons

    Outdated training materials,horrendous overtime during Annual Enrollment, poorly-trained managers. WTW is attempting to address these issues now.

    Advice to Management

    Train new managers in legal political correctness. Have company-wide emails proofread before distributing --misspelling and grammatical errors reflect badly.

  8. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Atlanta, GA
    Current Employee - Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than 3 years)

    Pros

    Great team to work with, freedom to achieve without being "stuck in a box"
    Seriously less "corporate politics" than any other place.

    Cons

    Still a lot of "old school" mindset for performance review that is so common I large organizations.


  9. "Sometimes stressful but overall the people are nice and friendly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Compliance and Advisory Analyst in Cleveland, OH
    Current Employee - Business Compliance and Advisory Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson (More than a year)

    Pros

    Compensation is good along with raises and bonuses. The people you work with are nice and friendly. The benefits are nice. They pay for CEBS and Actuarial exams.

    Cons

    The amount of hours you work vary. You could work 60 hours one week and then 40 hours the next.

    Advice to Management

    N/A


  10. "Benefit Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Richardson, TX
    Former Employee - Beauty Advisor in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (More than a year)

    Pros

    Enjoyed working at Willis Towers Watson as a Benefit Advisor. I was able to help and advise people with their medical supplemental plans. The company offers seasonal position during the Annual Enrollment Period (AEP) and does not offer many full-time positions. Good position to have for a short period of time.

    Cons

    Company did not offer room for advancement. Because it is a seasonal position, there really isn't many opportunities for a permanent full-time position. People have to work at least 20 consecutive months before they have an opportunity for a permanent position. When it does you can be demoted for lack of business along with a pay cut.

    Advice to Management

    Management at times was not very good. The pay raise in 2016 was a joke. For those who made more money after working more than two season during the AEP, they lost money when you decreased the monthly bonus. In essence, the decreased in monthly bonus cancelled any true pay raise. Shame on you for your false claim of a pay raise, which really was not that much.


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