Willis Towers Watson Reviews | Glassdoor

Willis Towers Watson Reviews

Updated August 15, 2017
1,673 reviews

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1,673 Employee Reviews

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Pros
  • Best company to provide work life balance (in 130 reviews)

  • Managers have a grown up attitude and are more than happy for you to work from home (in 41 reviews)

Cons
  • It can be tricky to maintain work / life balance (in 134 reviews)

  • can be exposed to long hours of work or shifting schedules; uncertain career path (in 77 reviews)

More Pros and Cons

  1. "Senior Client Services Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Willis Towers Watson full-time (Less than a year)

    Pros

    Flexible schedule, pay is good, co workers are friendly to work with and try their best to assist new employees with the lack of management guidance

    Cons

    Lacking a team atmosphere. There is no guidance for new employees as it relates to the policies and procedures of Willis Towers Watson as an organization. Without the knowledge of resources available to our clients it is almost impossible to work effectively and efficiently or to be successful in your position. There is a lack of communication between producers, account managers and senior management


  2. "Adm Asst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson (Less than a year)

    Pros

    decent benefits, nice office location

    Cons

    must pay for parking, very small raises

    Advice to Management

    don't make employees pay for parking

  3. "Work flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Minneapolis, MN
    Current Employee - Software Developer in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    - Promotes work life balance
    - People in the organization are supportive and you will feel you're part of the team
    - Has work flexibility especially for employees with kids

    Cons

    - There's no clear path on career growth
    - Hard to promote even yearly rating performance are always Exceed or Far Exceed


  4. "Sr. Client Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than 5 years)

    Pros

    Work/Life balance, flexibility, great leadership, and great co-workers

    Cons

    Salaries and bonuses are not comparable to competition


  5. Helpful (1)

    "Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    I have been working at Willis Towers Watson full-time

    Pros

    Since the recent merger there are a number of opportunities for growth within the company.

    Cons

    Need for improved defined roles and improvement of employee structure


  6. "Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Willis Towers Watson full-time

    Pros

    Great technology and flexible schedule

    Cons

    PTO policy could be better


  7. Helpful (1)

    "Seasonal Benefit Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Advisor in Richardson, TX
    Current Employee - Benefits Advisor in Richardson, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    Lots of training - resources provided to obtain insurance license(s) - training and fees paid. Great opportunity to make a significant difference in the lives of the retirees being assisted in choosing appropriate healthcare insurance solutions. Diversity is embraced.

    Cons

    Seasonal Benefit Advisors are temporary employees - with no benefits - most full time, some part time. The "Season" is the annual election period from Oct 15 - Dec 7 - the temporary status has no defined end.
    Once you are trained, licensed and declared ready to sell, every day is like playing survivor - what are you going to step in that is going to get you voted off the island? The game is constantly changing, huge amounts of resources are allocated to creating newer and better rules and enforcement systems – nothing is done to significantly recognize and reward those who embody the stated company vision of “client focus – teamwork – integrity – respect – excellence”.

    Advice to Management

    1. Look closely at the user experience at the point of the business - there's a dizzying array of information to understand and use properly just in Medicare and each of the carrier's plans - don't add to that with a myriad of systems, passwords, different interfaces and makeshift workarounds to accomplish the work. If something is required a certain way, build it into the systems to support that - eg if enrollment transfer notes need to have a precise wording and content, then build it into the transfer process - one login to do everything - one system to keep track of time scheduled and worked. Streamline, simplify, eliminate redundancy, put the team behind those on the front line.
    2.Feed what you want to grow. Currently you are growing a very mean-spirited, self-centered, shady, disrespectful organization, where mediocrity is the norm and excellence is a pipe dream.
    3. Rein in Workforce. If a Manager or Supervisor says that points need to be removed, then have them removed – stop treating everyone as liars and thieves.
    4. Is “Your Medicare advocates for life” just market speak, or does it define what we’re really hoping to accomplish? Flesh out what that really means in every role and every position throughout the company.
    5. What is the reading list to help everyone grow towards a united mindset of what it means to be part of Willis Towers Watson? Perhaps start with EntreLeadership?
    6. Identify a clear, positive growth path to retain the resources you put so much time and money into.

  8. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Data Integration Analyst in South Jordan, UT
    Current Employee - Client Data Integration Analyst in South Jordan, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (More than a year)

    Pros

    They have awesome benefits, superb management and great competitive job pay rates.

    Cons

    The south jordan office isn't very big.

    Advice to Management

    Keep up the good work!


  9. Helpful (1)

    "Not a bad experience, but I am underutilized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in San Francisco, CA
    Current Employee - Actuarial Analyst in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Willis Towers Watson full-time (Less than a year)

    Pros

    Job security, ability to work with high level consultants and actuaries, good exam program, willingness to teach you the basics

    Cons

    Turnover is extremely high, put into high pressure situations consistently, hours and project management can be very bad at times


  10. Helpful (1)

    "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Willis Towers Watson full-time

    Pros

    None at all. Was a terrible place to work.

    Cons

    Terrible place to work, very cut throat culture.


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