Wilton Brands Reviews | Glassdoor

Wilton Brands Reviews

14 reviews

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Wilton Brands CEO Sue Buchta
Sue Buchta
5 Ratings

14 Employee Reviews

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Pros
  • Lax office environment, summer hours (in 21 reviews)

  • Great benefits package and work life balance (in 5 reviews)

Cons
  • Upper management has cliques with middle management because they brought the middle managers with them from where they used to work (in 7 reviews)

  • Lack of communication from all levels of management, unclear expectations (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "You can get the same perks with more money at any other job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Wilton Brands full-time (More than 8 years)

    Pros

    Summer hours
    Good people (minus management)

    Cons

    -People in management roles act like little catty teenage girls who attack everyone and treat their employees like garbage
    - You'll rarely get paid for working overtime
    - Our new office has even smaller cubes and we have to basically share our space with another "buddy"
    - There is little confidentiality
    - Little room for advancement
    - Layoffs

    Advice to Management

    I think you all need to take some seminars on how to effectively manage. The floor managers especially. They treat their employees terribly. We're talked down to, made to look stupid, and are not given any support. We lost 3 long time executives... that should tell you something if they're leaving.


  2. Helpful (3)

    "Sinking ship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wilton Brands full-time (More than 3 years)

    Pros

    - Summer hours from Memorial Day to Labor Day
    - Ability to work from home
    - Flexible work hours available

    Cons

    Beware, this place is a sinking ship. Sales have been dropping past 3 years with no sales leader in place. The product development senior leader was a horrible recent hire and is the single reason talented employees are continuing to leave across the company. New CEO replaced all exec positions with friends from previous company and gave them huge title increases. Every new hire is now from that same company- it's become the joke of Wilton. Get ready to not be included and not have your voice heard if you're not one of their best friends from their previous company. This place used to be fun and creative. The smart people are cutting their ties and leaving and the only ones left will be the incompetent and low-performing employees.

    Advice to Management

    Listen to what your employees are telling you and act quickly on it or you will continue to lose talented people.

  3. Helpful (5)

    "No Fixing This Mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Still some very good people there (but fewer and fewer as layoffs occur and the smart people run for the hills)
    Still hope for the brand, which has a long reputable history

    Cons

    Underqualified and inexperienced senior level leadership (every last one of them is a "BFF" of the CEO)
    Lack of process
    No communication from top down

    Advice to Management

    There's no fixing what you've done. The horror stories about working there are spreading far and wide - from the hundreds laid off as well as those that are proactively leaving. Good luck - you need it.


  4. Helpful (18)

    "Ridiculously bad culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodridge, IL
    Former Employee - Anonymous Employee in Woodridge, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wilton Brands full-time

    Pros

    Summer hours, free samples and tent sale perks are about the only things good about working there

    Cons

    If you like being in a toxic work environment, then this is the place for you. The buildings are run down, management doesn't care about their employees and the technology is ridiculously outdated. All departments work in their own silo and there isn't much collaboration which makes for double work across the board. C level execs lie to your face and feed you a bunch of garbage to keep you interested, but in the end you can't trust anybody. If you're not in the inner circle or don't agree with their ideas, consider yourself black listed, and you should start looking for a new job.

    The leadership of the ecomm and digital team is a JOKE. It's 2016 and they still don't know how to run or invest in their own websites. They don't do any work based on ROI, just "ideas" & theories. Avoid this team at all costs.

    The NY office is also full of some of the worst ideas and rudest people you can imagine. There aren't any data driven decisions from these groups, just a bunch of theories that they HOPE will work. And when these ideas don't work, nobody claims responsibility. Par for the course for this organisation.....

    Good luck to you if you plan on working here since the present employees are all looking to jump ship.

    Advice to Management

    Keep hiring your friends & continue to not listen to the people that actually do some real work. You're doing a great job of blowing smoke


  5. Helpful (6)

    "Whats up at Wilton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brookfield, IL
    Current Employee - Anonymous Employee in Brookfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wilton Brands full-time (More than 10 years)

    Pros

    Wilton has a lot of committed individuals who are long term employees and really care about the business.

    Cons

    Sales have not been at plan for the better part of the last 3 years, New Management team is hiring a lot of old friends. Only time will tell if its smart or not.
    Many folks first time in new role

    Advice to Management

    Understand who the impact players really are, if you bring in new people make sure that they are qualified.


  6. Helpful (6)

    "Management Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodridge, IL
    Former Employee - Anonymous Employee in Woodridge, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wilton Brands full-time (More than 10 years)

    Pros

    Good hard working people that do their best to make it manageable to work there.

    Cons

    HR does not do a good job of handling issues. From not scolding the new CEO for hiring unqualified friends to the continued poor morale when minor fringe benefits end.

    Advice to Management

    Sales can't fix the giant morale issue that has been created and HR needs to stand up to these unqualified hirings. Not Wilton Method


  7. Helpful (7)

    "Disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Management in Plainfield, IL
    Former Employee - Category Management in Plainfield, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wilton Brands full-time

    Pros

    New management looking to make changes could be positive. There are not many pros when management is top heavy and employees are not offered promotion opportunities.

    Cons

    Old Management was completely unprofessional
    Focus was on gossiping
    Employees that work hard are not compensated/promoted
    No new innovation to grow business

    Advice to Management

    Hold people accountable for completing work and give credit to employees that work hard
    Too many employees surfing the Internet and posting on social media vs. actually working

  8. Helpful (1)

    "Shipping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teuck Loaded in Romeoville, IL
    Former Employee - Teuck Loaded in Romeoville, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wilton Brands full-time (More than a year)

    Pros

    Great product, it was close to my house. But bad management.
    I will not recumbent to work at wilton. Good benefits.

    Cons

    No training at all and too much favoritism for the the managers, they don't apply the rules to every body just apply for the employee that they don't like.

    Advice to Management

    Management need to be more on the floor to see what its going on, they append to much time in the office also they need to be fear with all employees and not have favoritism for some or there friends at work.


  9. Helpful (7)

    "Disappointed is an understatement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Woodridge, IL
    Former Employee - Anonymous Employee in Woodridge, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The knowledge, expertise, and experience learned was marketable in next career move, allowing a seamless transition into my next position.

    Cons

    After many years and advances with the company, I was left with a position with limited duties and responsibilities to fill up an 8 hour day. Many days were long and boring just trying to find something to do to look busy. Bringing this to management fell on deaf ears. Suggestions and really any communication between management and employee were not welcomed. As a result, they let a seasoned employee who actually liked their job and wanted to make a instrumental contribution walk out the door, without even a good bye.

    Advice to Management

    Review your management- they are the ones who ultimately drive the company by creating a team that works together through communication, corroboration, & support. Let your employees speak and be heard, without fear of judgment, ridicule, or worse- job loss. You're losing great people, your most valuable asset.


  10. Helpful (9)

    "Broke my heart to see the true inside culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Woodridge, IL
    Former Employee - Specialist in Woodridge, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wilton Brands full-time (Less than a year)

    Pros

    Summer Fridays off at noon, tent sale discounts, product samples and baking tips from colleagues

    Cons

    Benefits not standard and must be negotiated, structure in constant flux, lack of leadership, training, organization, transparency. Communication struggles abound.Product development rules the roust and all others serve at their pleasure. Unreasonable expectations led to work-life balance promises not kept. Fake people.

    Advice to Management

    Get to know your employees better and stop looking the other way at the borderline corrupt business practices in your company.


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