Windhaven Insurance Reviews | Glassdoor

Windhaven Insurance Reviews

Updated September 17, 2017
67 reviews

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3.4
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Jimmy E. Whited
1 Rating

67 Employee Reviews

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Pros
  • Great culture, fast moving, career opportunities at every level since we are growing so quickly (in 4 reviews)

  • This is a fast paced, changing environment balance with a "have fun" core value (in 5 reviews)

Cons
  • There are no cons to working for this excellent growing company (in 5 reviews)

  • senior management would fit in well in junior high school (in 4 reviews)

More Pros and Cons

  1. "Excellent job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Windhaven Insurance full-time

    Pros

    Thanks to Amisaday Martinez, she is an excellent worker

    Cons

    She is an excellent worker

    Advice to Management

    Ok


  2. Helpful (2)

    "Auto Adjusters are used as customer service reps."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Auto Claims Adjuster in Richardson, TX
    Former Employee - Auto Claims Adjuster in Richardson, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Windhaven Insurance full-time (Less than a year)

    Pros

    The co-workers are amazing people to work with. Made great friends.

    Cons

    Windhaven has about seven customer service reps in Texas and maybe 20 in Florida. That means on top of getting at ten claims a day; auto adjusters will take customer service calls for 80% of the day.

    That means EVERY call. Total loss, Subrogation, 3rd party, SIU, Texas and Florida Claims, EUO, EVERY CALL. You don't even get ACW time. As soon a call ends, you get another back to back. I've gotten off calls and tried to write notes, only to have a manager walk by or IM you to get back on the phone. Nightmare. Just a nightmare.

    A typical work day should be 8 hours but 6 hours are required for handling customer service calls. Do the math; it's a nightmare. And even if you hit 6 hours, if late in the afternoon there are massive amounts of calls, you might be asked to get back on the calls. Some days you may have literally taken in calls from every department but not touch a single claim of your own. So expect to be used as a customer service rep and then maybe during your lunch or after hours, you work your claims.

    For you to close at least ten claims is if you have a high pending claim amount (meaning claims are left untouched for days or weeks) or you come in every weekend. The problem is...even with working 10-12 hours days and maybe 5-7 over the weekend; you will fall behind. (You have to do weekend work if you don't want to fall massively behind. Surprise, NO OVERTIME) An intro claims adjuster with no experience will be working 10-12 hours with no overtime, averaging 50 hours a week for only $550 a week after taxes.

    I averaged about 50 hours a week but was told I needed to put in more hours. Despite the reason why many couldn't do claim work was because I had to customer service calls and it was putting me behind. Any more hours, and you'd be in the office all day long and throughout the weekend.

    As you can imagine, Windhaven can never hold onto adjusters. Some people simply walk out. New faces come and disappear. The constant revolving door puts a massive strain on the workers who do stay and have to take customer service calls on top of doing claim work.

    Windhaven speaks about growth, but please be mindful, many "growths" won't come with money. You may be moved from handling one type of claim to more complex claims, but it is only a "Lateral" move. So more work, same pay, and same customer service calls.

    Advice to Management

    Treat your employees better or atleast offer over time if you going to use your employees as claims adjusters and customer service reps.

  3. "Terrible company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windhaven Insurance full-time

    Pros

    None that I can think of.

    Cons

    Terrible company, no training, terrible management.


  4. "Total Loss Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Windhaven Insurance full-time

    Pros

    Small office so it really feels like a family. Management is easily accessible. Frequent meetings and training sessions to keep employees aware of progress as far as overall company performance.

    Cons

    Non-standard insurance company so some of the policies seem sketchy as far as how offers are calculated.


  5. "Dallas claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Windhaven Insurance full-time

    Pros

    Management is great, very supportive of staff and fun to be around.

    Cons

    Hours can be a little long

    Advice to Management

    Keep being positive and supportive!


  6. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Windhaven Insurance full-time

    Pros

    Its a paycheck for what its worth

    Cons

    Bosses are good and give you training as long as you are their buddies. If your not on their friend list you get isolated and mistreated. Supervisors let the most favorite staff get away with murder and everyone else gets penalized. Not worth it


  7. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Miami, FL
    Former Employee - Claims in Miami, FL
    Recommends
    Positive Outlook

    I worked at Windhaven Insurance full-time

    Pros

    Excellent colleagues and good work environment.

    Cons

    Hours are on the long side.

  8. Helpful (4)

    "Could not leave fast enough!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Windhaven Insurance full-time (Less than a year)

    Pros

    You get to wear jeans every day. Awesome coworkers, your team members (not mgmt). These are the only good points.

    Cons

    Was told before being hired that the company wants you to have work-life balance and they don't like anyone working after 5, but then get called by manager at all hours. Micromanagement, measure your performance with metrics that are incorrect daily and are always having to be monitored by the employee to fight for their correct stats. System issues, phone systems, told that you are not paid to provide service to angry customers and to pass the buck.


  9. Helpful (1)

    "❤️ WH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Recommends
    Positive Outlook

    I have been working at Windhaven Insurance full-time (Less than a year)

    Pros

    Leadership is AMAZING, HONEST, INSPIRATIONAL. Company culture is far from "typical" corporate. Your success depends on the effort you put in, so basically, you control your future. Necessary tools are given and everyone is cheering you all the way. Community oriented. Innovation is everywhere!!!!!

    Cons

    Benefits could be better (very high health insurance premiums, no FSA or HSA)

    Advice to Management

    Training availability (Courses and Quizzes in system, should be review and updated to reflect changes made to guidelines. The


  10. Helpful (3)

    "Immaturity, unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Windhaven Insurance full-time

    Pros

    Lots of good people working hard everyday

    Cons

    childish. senior management would fit in well in junior high school. immature and happy to put down and talk about the rank and file employees. Ridiculous workloads and motivation includes berating you and your coworkers. A revolving door for employees. No leadership. No adherence to core values. A waste of time for anyone wanting to gain valuable experience and be respected. An atmosphere where fun is making fun of employees.

    Advice to Management

    Grow up, become professional, show some respect for your employees, strive to improve the business versus being content with mediocrity.


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