Windstream Reviews | Glassdoor

Windstream Reviews

Updated September 18, 2017
900 reviews

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2.9
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Windstream President & CEO Anthony (
Anthony (
270 Ratings

900 Employee Reviews

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Pros
Cons
  • Upper management seems to change with every new acquisition with (in 49 reviews)

  • Sales job sometimes crosses over into customer service but most of the time focusing on Sales (in 24 reviews)

More Pros and Cons

  1. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Ephrata, PA
    Current Employee - Account Executive in Ephrata, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great company to work for. Loved my co-workers and manager in Ephrata, PA. Good culture and probably the best job I ever had. Would have stayed if didn't have to care for ailing parents.

    Cons

    Highly competitive market and product...difficult to sell dedicated bandwidth and justify the cost against cable modem (not comparing apples to apples).

    Advice to Management

    Keep up the great work!


  2. "Network Engineer III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Little Rock, AR
    Current Employee - Network Engineer in Little Rock, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    Great place to work, I enjoy everyday!!

    Cons

    Due to company growth, change is constant.

  3. "Decent Company Expanding"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time

    Pros

    Company was expanding through acquisition

    Cons

    Leadership was still in flux


  4. "Waiting for the hammer to fall..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Salary is competitive for the market.

    Cons

    Negative culture with some co-workers and upper management.


  5. "Back Office Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    People, recognition, appreciation, flexibility,challenging, forward thinking, variety of positions and career opportunities

    Cons

    job security; in a period of evolvement right now

    Advice to Management

    empower your frontline people to be change agents. Listen and incorporate ideas. remember they are customers also and they want to take pride in their company and job.


  6. "Voice data technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Service Technician in Miami, FL
    Former Employee - Business Service Technician in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Great support from company to technician in terms of tools to work good reliable work vans .. great tech support

    Cons

    Not enough time to do necessary online training as we also find time to do jobs as well

    Advice to Management

    same as above


  7. "Great Place to work!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Charlotte, NC
    Current Employee - Sales Associate in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Windstream is a great place to work and treat their employees well !! Yearly trips to Mexico and Las Vegas for the top sales reps. In a call center but the atmosphere is great. Supervisors are willing to work with employees with schedules and time off. Specifically David Pelkey is the best boss to work for. Thank you Dave and Windstream for everything you have done for me.

    Cons

    Sales job sometimes crosses over into customer service but most of the time focusing on Sales. Systems are a little out dated and can tend to work slow.

    Advice to Management

    Keep things Simple!!

  8. "Windstream needs some direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    This is a fast paced company wanting to do the right things to grow.

    Cons

    No consistent direction from the C-Level execs, it seemed to change every time the stock price went down. Very poor communication from management, they are all about themselves and making sure of their individual careers. Was surveyed 10+ times in 2 years, eventually just gave them the answers they wanted to hear, it wasn't worth being honest about what the real issues were. The company culture is whacked, management is not in synch with what they publish.

    Advice to Management

    Stop trying to be everything to everyone. Focus on the employees instead of your individual pocketbooks. Pick a strategy and stay with that, stop reinventing yourselves every time the market changes. Move over if you are in the way.


  9. "Constant state of flux"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    Windstream strives to be nimble and aggressive and is constantly looking for ways to transform the business to be more competitive. Currently Windstream is seeking to move upmarket in both clientele and name brand recognition. This will not be any easy task but the company seems to thrive on this underdog status that it bears in the market.

    Cons

    This is telco, so basically there is a constant threat of M&A. As Windstream transitions into a MSP from an ISP there will be increasing revenue pressures and the potential for mass layoff's if revenue targets are not achieved.

    Advice to Management

    Internal systems integration and effective and speedy processes seem to be 2 key areas the company can continue to improve upon which will have a direct impact on both employees and customers.


  10. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Windstream full-time

    Pros

    The people who work there are some of the best I've met in in my life.

    Cons

    There are good managers at Windstream, but it's kind of a crap shoot. I have a good manager now, but I've worked for some horrible managers in the past. HR does nothing to help employees and reporting issues up the chain does no good. Windstream makes it very clear that their employees don't matter. The only thing they care about is making money. If that means putting a product on the market that hasn't been fully tested and isn't completely ready, they don't care. All that matters is that the product can be sold and bring in revenue. If it doesn't work that's just too bad for the customer. The group that's supposed to handle repair issues doesn't get nearly enough training and they've recently been told that they can't even ask abusive customers to not curse at them. They just have to sit and take it. Every department is overworked, underpaid and stretched to the limit.

    Advice to Management

    Start treating your employees like human beings, not numbers. First and most importantly it's the right thing to do. Second, you will get much better results treating people with respect.


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