Windstream Reviews | Glassdoor

Windstream Reviews

Updated February 24, 2017
783 reviews

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2.9
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Windstream President & CEO Anthony (
Anthony (
194 Ratings

783 Employee Reviews

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Pros
Cons
  • Upper management is out of touch with the lower level workers (in 45 reviews)

  • Losing focus on customer service (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Great"

    Star Star Star Star Star
    Current Employee - Customer Care Specialist in Charlotte, NC
    Current Employee - Customer Care Specialist in Charlotte, NC

    I have been working at Windstream full-time (Less than a year)

    Pros

    I worked at the call center yet was promoted to work in the financial service sector. My team is wonderful, and I enjoy going to work everyday. There are now no complaints. We have team outings and lunches. They treat us real well in FS. If you have the drive and ambition you can leave the customer focused center and move to other departments. My supervisor is amazing, and I do like Windstream.

    Cons

    There are often too many changes. Supervisors change at random and teams are broken apart without any type of notice. i love my position and that is the only thing I can think of.

    Advice to Management

    Make it to where people who are interested in other positions within the company get to those positions. It s

    Windstream Response

    Aug 24, 2016 – Recruiter II

    Thank you for the review! We are glad you enjoy going to work every day!


  2. "It's fine"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Windstream full-time

    Pros

    Good telecommunications start for entering the field

    Cons

    No bonuses and benefits are below other companies I worked at


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Pilot Mountain, NC
    Current Employee - IT Project Manager in Pilot Mountain, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    flexibility, hours, work life balance

    Cons

    they prefer contractors, location, processes


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (More than 3 years)

    Pros

    401K matching, Employee Stock Purchase,

    Cons

    Management doesn't have the power to make changes to the business unit without C level approval.


  6. "Small Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Windstream full-time (More than 8 years)

    Pros

    Awesome co-workers. Great Benefits.

    Cons

    Sales pushed, pushed, pushed, PUSHED

    Advice to Management

    BACK OFF A BIT ON SALES and concentrate on customer satisfaction. Very biased management for promotions.


  7. "Sales Managemet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Management
    Former Employee - Sales Management
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Good pay and benefits and President's club trips

    Cons

    Sales Leadership inconsistent and lack mentorship. Very limited upward mobility for top performers unless you are part of inner circle. Weak Channel strategy and leadership. No partnership between direct sales and channels which creates conflict. Field Sales Management spend 80% of their time handling escalations since service delivery organization struggles and lacks leadership.

    Advice to Management

    Stay on course and quit changing the plan every year. Value your field management by empowering them with a Budget, Marketing dollars and complete ownership of both direct sales and retention. Too much duplication of management leads to confusion for valued customers.


  8. Helpful (2)

    "Not a great company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Broken Arrow, OK
    Former Employee - IT Consultant in Broken Arrow, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Steady paycheck until you're laid-off?

    Cons

    This is the most topdown and secretive company I have ever worked for, and shows little concern for employees. The Healthcare plan, while adequate before, in 2016 changed to "consumer driven" which front loads a high deductible on the user.


  9. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Windstream full-time

    Pros

    Large company with room to grow if a main location is in your area or your willing to relocate.

    Cons

    Does a lot of restructuring which has caused people to always be in fear of future.


  10. "Project Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Work from Home; medical benefits did not increase in cost in 2017

    Cons

    Windstream's corporate and marketing strategy is in transition; many employees are uncertain about their role going forward

    Advice to Management

    Review current employee resumes, experience, skills for redeployment; continue to offer broader products and solutions to support customer premises-based system requirements; improve Scoping and Pricing process to assure profitability; staff so that workload can be spread for quality work effort and vacation time can be taken


  11. Helpful (2)

    "Working at Windstream"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Manager in Greenville, SC
    Current Employee - Staff Manager in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    The culture and people are positive and upbeat most of the time. Management works hard to recognize employees that go above and beyond. Leadership does hear employee feedback and work hard to improve employee engagement and NPS.

    Cons

    Its an "always on" company. If you aren't putting in 60 - 70 hours per week, and checking your email and texts late and early, you are not working hard enough. Resources are thin in and getting thinner but workload and expectations are increasing. No trade off no exceptions.

    Advice to Management

    Reduce mass workload to more focused workload. Scattering buckshot is not an effective management style.. Choose Drivers and stay with those projects



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