Windstream Reviews | Glassdoor

Windstream Reviews

Updated June 21, 2018
1,111 reviews

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2.6
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Windstream President and CEO Tony Thomas
Tony Thomas
379 Ratings

1,111 Employee Reviews

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Pros
  • "flexibility, hours, work life balance" (in 31 reviews)

  • "It is nice to be able to work from home and have a 2 minute commute" (in 22 reviews)

Cons
  • "Lower management changes their plans faster than upper management" (in 60 reviews)

  • "Sales job sometimes crosses over into customer service but most of the time focusing on Sales" (in 27 reviews)

More Pros and Cons

  1. Featured Review

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Ephrata, PA
    Current Employee - Account Executive in Ephrata, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great company to work for. Loved my co-workers and manager in Ephrata, PA. Good culture and probably the best job I ever had. Would have stayed if didn't have to care for ailing parents.

    Cons

    Highly competitive market and product...difficult to sell dedicated bandwidth and justify the cost against cable modem (not comparing apples to apples).

    Advice to Management

    Keep up the great work!


  2. "Enterprise Account Development Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cincinnati, OH
    Former Employee - Account Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    Wonderful company to work for.

    Cons

    The company was acquired by Windstream.

    Advice to Management

    Rock Stars

  3. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of travel, seeing new places, lots of flex time.

    Cons

    Low wages, layoffs, management doesn’t have much experience. Poor communication.


  4. "Best Company I have worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Rochester, NY
    Current Employee - Customer Care in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    I am among the employee that can certainly admit the company is great, I have experience working with other companies but the care they provide to it's employees is marvelous and great management too.
    I see myself working here for a very long time, it's a stress free zone.

    Cons

    Highly competitive products which makes it a bit hard to deal with .customers however they are making some changes so looking forward to it.

    Advice to Management

    They are always ready to listen, relate and understand so great job, keep up.


  5. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Greenville, SC
    Current Employee - Engineer in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Great Employees. Great work/life balance.

    Cons

    Benefits are not very good.

    Advice to Management

    None


  6. "Typical Corporation - You are just a number to get axed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    Lots of Cisco, Juniper

    Cons

    All about numbers game
    Wants you to work overtime while on Salary Exempt

    Advice to Management

    Hire within that actually have technical experience
    Have more incentives to wanna work there


  7. "Great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    My time at Windstream was a pleasant one. Everyday I felt like I was able to help the company in meaningful ways. I was always busy and the group of people I worked with were top notch.

    Cons

    Erosion of benefits, frequent layoffs.

    Advice to Management

    I'm available for a fee.

  8. Helpful (1)

    "The job is what you make of it, your terrible coworkers are what can ruin it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERC NOC Tech in Rochester, NY
    Current Employee - ERC NOC Tech in Rochester, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    - relaxed work environment
    - ticket style queues and worklanes, work is given to you
    - great exposure to the telecom industry and working with telecom equipment
    - lots of knowledgable and smart employees in an environment that encourages peer development, ask a question and get an answer
    - pay is slightly below average but definitely better than what most are offering, especially for non-union
    - job is what you make of it, you can either complain or strive to work hard. Management does notice when you bust your back and you are fairly rewarded monetarily for it
    - If you have a solid work ethic, you will personally have no problem in this place, the job itself is actually pretty fun, telecom is pretty fascinating to me
    - There are people who genuinely care about being here and working hard and learning more about this technology, they're a blast to be around and learn from

    Cons

    - absolutely zero employee accountability. They hire lazy unengaged employees with poor work ethic to fill a headcount, who are completely incompetent. Once hired they cannot get fired. The only time I have seen someone fired here in my 2 years was for attendance issues, but never for performance issues. I am not one for micromangement but if a system was in place and actually held to a disciplinary standard on condition of termination, they'd probably see quality scores improve and workloads decrease as lazy unqualified employees fell off and only the good ones remained.
    - Separate cultures between offices. Certain geographic locations have better work ethic than others and it goes unaddressed.
    - God awful benefits - $5,000 high deductible plan, the PPO option is unaffordable by anyone who isn't an executive.
    - management slow on the uptake, they need to listen to employees more and give less canned answers.
    - relaxed work environment can lead to relaxed conversation that violates HR. Shouldn't have to listen to coworkers rants on politics, religion, and social issues at the workplace. HR and management does nothing to address it - their solution is to move those employees to overnight shift to be isolated instead of fired.
    - repair jobs are non-union, non-CWA. Therefore we aren't paid as good as the baby bell companies and our jobs arent guaranteed.
    - Execs have little care for repair, the focus is meatgrinding the sales reps
    - CEO will frequently lash out on posts on the "intranet", not exactly the most professional way to handle things
    - Lots of copper services still - legacy products that offer almost no return for revenue

    Advice to Management

    Hold employees accountable and start firing for poor performance and repeat issues. This is a dysfunctional family type environment, the workers who don't hold their weight are negatively looked upon by the rest of us and create more work and stress for the employees who actually do their job and care about being here.


  9. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Fort Lauderdale, FL
    Former Employee - Account Executive in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Windstream full-time (Less than a year)

    Pros

    High Salary, Free Commission Checks

    Cons

    No direction, management is horrible


  10. "Detail Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream full-time

    Pros

    Virtual Work, Flexible Hours, Great Co-Workers

    Cons

    Distance of Supervisor, Volatile industry, Not a lot of opportunity for advancement


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