Windstream Reviews | Glassdoor

Windstream Reviews

Updated April 17, 2018
1,074 reviews

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2.7
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Windstream President and CEO Tony Thomas
Tony Thomas
359 Ratings

1,074 Employee Reviews

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Pros
Cons
  • Lower management changes their plans faster than upper management (in 56 reviews)

  • Sales job sometimes crosses over into customer service but most of the time focusing on Sales (in 27 reviews)

More Pros and Cons

  1. Featured Review

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Ephrata, PA
    Current Employee - Account Executive in Ephrata, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great company to work for. Loved my co-workers and manager in Ephrata, PA. Good culture and probably the best job I ever had. Would have stayed if didn't have to care for ailing parents.

    Cons

    Highly competitive market and product...difficult to sell dedicated bandwidth and justify the cost against cable modem (not comparing apples to apples).

    Advice to Management

    Keep up the great work!


  2. "Enterprise Account Development Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Cincinnati, OH
    Former Employee - Account Manager in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    Wonderful company to work for.

    Cons

    The company was acquired by Windstream.

    Advice to Management

    Rock Stars

  3. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time

    Pros

    People are great, job is easy

    Cons

    Management is distant from employees

    Advice to Management

    ....


  4. "Network Analyst 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst
    Current Employee - Network Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream (More than 3 years)

    Pros

    Report to the same location everyday with set hours. Coworkers are friendly. Office environment is mild.

    Cons

    Upper management changes their plans as often as a drunken sailors throw dice. No long term plan just keep buying customers. No raises while CEO Tony Thomas blogs about his new strategies while hiking the Alps. Also never disagree with him in the company's internal blog unless you want to be told where to go. Lower management changes their plans faster than upper management. Constant layoffs while upper management keeps getting bonuses.

    Advice to Management

    If the employees cannot have raises then you should not receive bonuses


  5. "Discounts"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    ...its a good company to work for.

    Cons

    ...lots of changes going on right now.


  6. "People are great, culture is so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    The people are great to work with

    Cons

    The culture could be a lot better


  7. Helpful (3)

    ""Mean Girls" type of management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    paid every two weeks, office job.

    Cons

    Management is very clique-ish, be prepared to have a hard time getting on the inside if you need it.

    Way too many compartmentalized teams that are working on the exact same project without anyone else knowing about it. results in lots of spinning wheels, wasted time, and redundant work. Then it's a fight over who thought of the idea first and who should get the credit.

    Extreme abuse of corporate lingo on calls and emails, some of the terms just sound like they were made up on the fly and either nobody was listening or did not want to sound like they were on the "inside" and let it go.

    Advice to Management

    All of y'all need to get on the same page. It seems to be a badge of honor that direction changes weekly, if not daily. That's poor leadership and y'all are failing in a YUGE way, believe me. Seriously, too many times the left hand does not know what the right hand is doing, but the left foot is providing updates to executive leadership. There are far too many tools already deployed (literally there are too many tools) to keep everyone updated. Management needs to learn how to use JIRA and stop the use of powerpoint slides for project updates.

  8. Helpful (1)

    "Needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst II in Charlotte, NC
    Current Employee - Analyst II in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    There are many great and caring employees that are passionate about their job. Flexibility at small team levels.

    Cons

    Several layoffs in the last three years. Behind in technology and software platforms. Not very forward thinking. NO diversity at executive level. NO documented success road maps.

    Advice to Management

    Figure out a way to put your employees first. Don't give a large raise to the CEO and then RIF the workforce and have no pay increases at entry salary level. This sets a bad tone and example.


  9. Helpful (1)

    "Technical excellence is not the focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Houston, TX
    Former Employee - Engineer in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Good infrastructure built from carrier grade components.

    Cons

    This is a company that was built from acquisitions. It's focus has always been to make Wall Street happy. Thus, every year they have laid off critical people in order to keep the dividend where they want it to be. This happened at various levels. They pushed for installation projects to be rushed after slashing the number of field technicians for example.
    In addition, they have a very top-down style of management. This has resulted in numerous decisions that would have certainly been different had they consulted their technical experts on staff before leaping into the abyss.
    Finally, they tend to believe all the intelligence resides in the corporate offices in Arkansas, forgetting that the network was built by people in the acquired companies elsewhere across the country.


  10. "If you have to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time

    Pros

    Systems are awful. Ordering tool is abysmal, agents are painful, there are so many layers- sales move so slowly

    Cons

    Most of the people are nice...

    Advice to Management

    Publicly flog the CTO


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