Windstream Reviews | Glassdoor

Windstream Reviews

Updated August 13, 2018
1,140 reviews

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2.7
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Windstream President and CEO Tony Thomas
Tony Thomas
394 Ratings

1,140 Employee Reviews

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Pros
  • "flexibility, hours, work life balance" (in 31 reviews)

  • "It is nice to be able to work from home and have a 2 minute commute" (in 22 reviews)

Cons
  • "Lower management changes their plans faster than upper management" (in 61 reviews)

  • "Sales job sometimes crosses over into customer service but most of the time focusing on Sales" (in 28 reviews)

More Pros and Cons

  1. Featured Review

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Ephrata, PA
    Current Employee - Account Executive in Ephrata, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great company to work for. Loved my co-workers and manager in Ephrata, PA. Good culture and probably the best job I ever had. Would have stayed if didn't have to care for ailing parents.

    Cons

    Highly competitive market and product...difficult to sell dedicated bandwidth and justify the cost against cable modem (not comparing apples to apples).

    Advice to Management

    Keep up the great work!


  2. "Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great leadership , time off, raise

    Cons

    Health care, time off, travel

    Advice to Management

    Carry on and provide great service

  3. "Overall a nice place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Little Rock, AR
    Current Employee - Network Analyst in Little Rock, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    - Very willing to train you.
    - Easy to advance, though you need to be willing to apply for internal job postings and change departments frequently to do so.
    - Good culture and happy employees

    Cons

    - Very silo'd; which limits employee expertise and hurts the bottom line.
    - Volatile company, heavy layoffs over the course of the last year.
    - Poor hiring practices, generally Windstream hires through contract companies, and in my experience the quality of hire was a real mixed bag. Employees with little to no work ethic could carve out a low effort niche for themselves and artificially inflate their worth.
    - Seems like there are very frequent management changes; about once a year from my experience. With them come massive shifts in the way business is done, by the time everyone has learned the new system it will be changed again.

    Advice to Management

    Slow down on SOP changes, allow employees time to adapt to a system before you evaluate it's efficacy. Require more cross-departmental training for all employees, fast order turn-around is being hampered by heavy siloing; ignorance of trivial tasks can cause weeks of delay! Frequent SOP changes also contribute to ignorance of process & delay.


  4. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time

    Pros

    Flexible to run your business the way you want to. Lots of products with good commissions. Room to move in the company. Very good benefits when I was there.

    Cons

    Network issues meant spending more time monitoring outages and dealing with angry customers then you should have to deal with.

    Advice to Management

    Fix the network and integrate all the companies you bought


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Adapt to market and products. Expanding technology and portfolio.

    Cons

    Very unstable company and health benefits are NO good.

    Advice to Management

    Better benefits!


  6. "I like the company, not the day to day so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Windstream values their employees and is trying very hard to change employee perceptions and management structure to keep the knowledge base.

    Cons

    The job is compensated for one task but the bulk of the workload is not for doing that. It's very contradictory and doesn't seem to be recognized or accommodated by management.

    Advice to Management

    Keep up trying to improve. Your efforts are felt in the field but show us how you are going to help, not hinder, the workload.


  7. "Great Hiring and On-boarding Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time

    Pros

    The Best Technology- Nimble and Grow with you Technology Integration and Enviroment

    Cons

    none thus far- I am new

    Advice to Management

    Keep up the great work- Wonderful Management and Excellent Executive Team and Recruiters

  8. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Charlotte, NC
    Former Employee - Consultant in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    There a long time but layes off.

    Cons

    Company is landline and customer service is competitive.

    Advice to Management

    Pay employees


  9. "Major Account Exwcutive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Major Account Executive in Little Rock, AR
    Former Employee - Major Account Executive in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than a year)

    Pros

    Some good people to work with.

    Cons

    The company changes direction every 3 to 6 months. They want to play in the enterprise space but upper management has very little experience in that market so they don't really know what they are doing. Back end support is questionable. very little experience or know how. Company is struggling financially. High turnover

    Advice to Management

    Get executives in there that know what they are doing.


  10. "The end is near"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    There are no pros at this company besides having a job.

    Cons

    This company won't be around for much longer.


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