Windstream Reviews | Glassdoor

Windstream Reviews

Updated October 18, 2018
1,177 reviews

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2.7
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Windstream President and CEO Tony Thomas
Tony Thomas
420 Ratings

1,177 Employee Reviews

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Pros
  • "flexibility, hours, work life balance" (in 35 reviews)

  • "It is nice to be able to work from home and have a 2 minute commute" (in 22 reviews)

Cons
  • "Lower management changes their plans faster than upper management" (in 63 reviews)

  • "Employees with little to no work ethic could carve out a low effort niche for themselves and artificially inflate their worth" (in 15 reviews)

More Pros and Cons

  1. "Enterprise Senior Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palm Beach Gardens, FL
    Current Employee - Anonymous Employee in Palm Beach Gardens, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    Very flexible to build territory playing to your strengths, especially in verticals and enterprise accounts. Offers hot new offers and even new markets like retail. Excellent recruiting and awesome new hire program. They care!

    Cons

    Too new, have not really found any.

    Advice to Management

    Keep up the support, it feels great to have their full attention on all opporutnies we need them for.


  2. "Great organization, acquisitions change landscape for employees and strategic initiatives."

    StarStarStarStarStar
    Former Employee - Strategic Partner Development Manager
    Former Employee - Strategic Partner Development Manager
    Approves of CEO

    Pros

    Large support and presence throughout industry.

    Cons

    None if you’re in the general sales force

    Advice to Management

    When acquiring companies get to know positions of new organization

    Windstream Response

    Oct 17, 2018 – Recruiter II

    We appreciate your honest review and are glad to hear you are happy being a part of Team Windstream. We work hard to offer an inclusive and happy work environment for all.

  3. "Tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II in Twinsburg, OH
    Current Employee - Tier II in Twinsburg, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    being able to cope and handle difficult escalation.

    Cons

    takes a toll on yourself if you not always positive during the call.

    Advice to Management

    Please allow more flexible work hours.

    Windstream Response

    Oct 17, 2018 – Recruiter II

    Thank you for your feedback and taking the time to share how we can improve your WIN experience.


  4. "Recruitment Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Newton, IA
    Current Employee - Customer Care Specialist in Newton, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    The hiring team made themselves very accessible to job seekers; so if there were any question the job seeker need to have answered.

    Cons

    The drug screening email it wording kind make the person think that once received that if the test is not taken in 48 hours they can't take yet it the 48 hours once the appointment for the drug test has been made.

    Advice to Management

    Keep doing a great job because having a team that is accessible is key


  5. "Repair Service Technition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Liberty, KY
    Current Employee - Technician in Liberty, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    Good people, Vetran Frendly, Career minded

    Cons

    I have nothing negative at this time.

    Advice to Management

    Keep up the good work


  6. "Good comp, no teamwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Consultant in Miami, FL
    Former Employee - Professional Services Consultant in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Good financial opportunity if you stay busy

    Cons

    No control of delivery. Autonomous decisionmaking from management


  7. "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in New York, NY
    Current Employee - Customer Advocate in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Prices are high making it difficult to sell into assigned customer base.

    Cons

    Great people, flexible, PTO, room to grow.

  8. "Good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Work/life balance is great depending on your manager and
    department.
    PTO policy is nice...again depending on manager and department.
    Coworkers are great.
    Most non-customer facing positions allow working from home.
    If you never have health issues the medical plan is very cheap.

    Cons

    401k is matched with company stock.

    I was not laid off but know MANY who were in the last few years. Monthly unreported layoffs and outsourcing of various shapes sizes with little to no warning that have destroyed any sense of morale. Layoffs are well calculated to avoid WARN notices. There is no job security but that is the case with all telecom companies. Telecom is not a great industry in terms of employment and the changes happening are directly impacting the workforce. It is only going to get worse. You should always be proactive in preparing for your own future.


  9. "Solid Work Environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Windstream full-time

    Pros

    Gave a lot of autonomy

    Cons

    Company changed direction too often.


  10. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processing Specialist in Moorestown, NJ
    Former Employee - Order Processing Specialist in Moorestown, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    You could wear jeans that would be a pro and a paycheck.

    Cons

    Total mean girls’ clique. You can be treated like Cleopatra if you are late EVERYDAY with no consequences. If your supervisor likes you, you can do no wrong. Direct supervisors will play favorites. No one shares knowledge, they believe the more they know the better off they are. Constant changes to procedures and not for the better. The team with high numbers were pushed out. Blatant disrespect within the team itself. The manager was immature and childlike. Windstream does not follow its own core values. Upper management does not care or have a clue. They let go of good people and keep slackers. We could work from home only if your supervisor liked you.

    Advice to Management

    Get a clue and listen to employees


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