Windstream Reviews | Glassdoor

Windstream Reviews

Updated March 27, 2017
194 reviews

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Windstream President & CEO Anthony (
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38 Ratings

194 Employee Reviews

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  1. "Regulatory Affairs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regulatory Affairs Specialist in Tampa Palms, FL
    Former Employee - Regulatory Affairs Specialist in Tampa Palms, FL

    I worked at Windstream full-time (More than 8 years)

    Pros

    A lot of freedom and ability to work independently. Good salary, decent benefits, great group of people to work with.

    Cons

    No integrity with customers, systems were outdated so made it hard to keep up with work tasks with sub par computer system.


  2. "Learned a lot about telecom, but was it worth it?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPEC I ERC Voice Tech in Fairport, NY
    Current Employee - SPEC I ERC Voice Tech in Fairport, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    Abundance of PTO (3 weeks vacation, one week optional holiday). 56 hours sick time, but it is used against you if you take a sick day (awarded a point, 8 points is termination). Atmosphere is relaxed in general.

    Cons

    PTO difficult to use and is rejected frequently. hours in ERC are horrible. Could not move to A shift even after one year at 11-8 pm. Pay is also below industry standard, internal promotions receive significantly less money than external hires regularly. Definite favoritism department to department. Good workers pick up slack for dead weight.

    Advice to Management

    Reward your reliable workers, and promote from within. Discipline the dead weight and take action as needed. Also, don't let home-grown talent walk out the door over money, to direct competitors. Windstream's best talent is working at other companies....4


  3. "They could be way better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst II in Little Rock, AR
    Current Employee - Analyst II in Little Rock, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    Windstream is pretty relaxed about time off

    Cons

    There's a high turnover in management which makes it a bit difficult to follow through past instructions. Diversity is not a focus.

    Advice to Management

    management should be a bit more transparent with information concerning the company and be fair to everybody during reviews


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  5. "Be Careful What You Agree to."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    Pro for me is that the job is close to my home and at times I am even able to work remotely.

    Cons

    The company has been trying to work on employee satisfaction for years, but the constant company turmoil, lay offs and mishandling of acquisitions have made it hard to have faith. There seem to only be advancement opportunities for a few, and others just wait and wonder who will be laid off next. The Wind motto last year was "Do more for less." That pretty well sums it up.

    Advice to Management

    Managers should be able to do the job their subordinates do. This does not seem to be a value that I am seeing. Too many times, the managers are looking for the significantly lesser paid employee to provide the answers.


  6. "Senior Analyst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time

    Pros

    Laid back atmosphere. Easy to take time off, including doctors appts and etc.

    Cons

    No PPOs. Avg annual raise 1.5%


  7. "Sales Managemet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Management
    Former Employee - Sales Management
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Good pay and benefits and President's club trips

    Cons

    Sales Leadership inconsistent and lack mentorship. Very limited upward mobility for top performers unless you are part of inner circle. Weak Channel strategy and leadership. No partnership between direct sales and channels which creates conflict. Field Sales Management spend 80% of their time handling escalations since service delivery organization struggles and lacks leadership.

    Advice to Management

    Stay on course and quit changing the plan every year. Value your field management by empowering them with a Budget, Marketing dollars and complete ownership of both direct sales and retention. Too much duplication of management leads to confusion for valued customers.


  8. Helpful (2)

    "Not a great company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Broken Arrow, OK
    Former Employee - IT Consultant in Broken Arrow, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 8 years)

    Pros

    Steady paycheck until you're laid-off?

    Cons

    This is the most topdown and secretive company I have ever worked for, and shows little concern for employees. The Healthcare plan, while adequate before, in 2016 changed to "consumer driven" which front loads a high deductible on the user.


  9. "Leadership Lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Windstream full-time

    Pros

    Company attempts to build a positive culture by offering reasonable benefits and a "fun" outlet for team building across work groups.

    Cons

    Lacking real leaders specifically in finance realm. Seems to be quite top heavy.


  10. "Customer's Perspective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Windstream full-time

    Pros

    Senior management is trying..... Supporting IT systems are not fully integrated.

    Cons

    Several changes in the way accounts were supported. Customers didn't know when or if the had an account manager.


  11. "Data Translations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    Decent wages and good lower management depending on your team.

    Cons

    Health benefits are horrible, raises are only 1-2% per year, and the work load expected for each employee is unreasonable.

    Advice to Management

    Invest in your employees and you'll increase customer sales and customer retention.



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