Windstream Reviews | Glassdoor

Windstream Reviews

Updated February 22, 2017
226 reviews

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3.0
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Windstream President & CEO Anthony (
Anthony (
41 Ratings

226 Employee Reviews

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Pros
Cons
  • Upper management is out of touch with the lower level workers (in 45 reviews)

  • Losing focus on customer service (in 22 reviews)

More Pros and Cons

  1. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Windstream full-time (More than 3 years)

    Pros

    401K matching, Employee Stock Purchase,

    Cons

    Management doesn't have the power to make changes to the business unit without C level approval.


  2. "Small Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Windstream full-time (More than 8 years)

    Pros

    Awesome co-workers. Great Benefits.

    Cons

    Sales pushed, pushed, pushed, PUSHED

    Advice to Management

    BACK OFF A BIT ON SALES and concentrate on customer satisfaction. Very biased management for promotions.


  3. "Project Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 5 years)

    Pros

    Work from Home; medical benefits did not increase in cost in 2017

    Cons

    Windstream's corporate and marketing strategy is in transition; many employees are uncertain about their role going forward

    Advice to Management

    Review current employee resumes, experience, skills for redeployment; continue to offer broader products and solutions to support customer premises-based system requirements; improve Scoping and Pricing process to assure profitability; staff so that workload can be spread for quality work effort and vacation time can be taken


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  5. Helpful (2)

    "Working at Windstream"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Manager in Greenville, SC
    Current Employee - Staff Manager in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    The culture and people are positive and upbeat most of the time. Management works hard to recognize employees that go above and beyond. Leadership does hear employee feedback and work hard to improve employee engagement and NPS.

    Cons

    Its an "always on" company. If you aren't putting in 60 - 70 hours per week, and checking your email and texts late and early, you are not working hard enough. Resources are thin in and getting thinner but workload and expectations are increasing. No trade off no exceptions.

    Advice to Management

    Reduce mass workload to more focused workload. Scattering buckshot is not an effective management style.. Choose Drivers and stay with those projects


  6. "Senior account executive review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Hartford, CT
    Current Employee - Senior Account Executive in Hartford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Great $$$ opportunity, advanced product set for small enterprise level customers.

    Cons

    Rigid sales process, lack of name recognition in area, some of the more advanced products are poor in comparison to competition (SD Wan, CCaaS)


  7. "Windstream sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good pay and benefits with a generous ramp

    Cons

    the product is not great


  8. Helpful (1)

    "Not terrible, but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Account Specialist in Maitland, FL
    Current Employee - Major Account Specialist in Maitland, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    Desirable hours, average benefits, plenty of work to ensure job security, training program steadily improving, and executive management continues to work towards employee satisfaction.

    Cons

    While there is more emphasis on employee satisfaction, it remains blatantly clear that the bottom line is more important. During the last quarter when the Federal 'Overtime' law was implemented, Windstream had promised a group of employees a significant raise in salary to meet the terms of the new law. Right before the raises went into effect, the change was placed on hold at a federal level. While most companies I know of chose not to roll back the changes, Windstream did, and it left a terrible taste in my mouth. Some employees stood to make 10,000.00+ additional per year and this was crushing news to receive right before Christmas. I personally have been looking for new employment at an organization that truly values its staff.

    Advice to Management

    Please see 'cons' section.


  9. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Talented employees who are willing to help

    Cons

    Old software and equipment, no career path


  10. Helpful (1)

    "It was a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 10 years)

    Pros

    Office culture was great and local management was caring

    Cons

    Corporate culture became toxic and terrible executive level decisions made


  11. "Family environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Charlotte, NC
    Current Employee - Account Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    The people you work with

    Cons

    No future. Can't move up without knowing someone or kissing butt

    Advice to Management

    If u like kissing butt



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