Windstream Reviews | Glassdoor

Windstream Reviews

Updated July 22, 2017
867 reviews

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2.9
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Windstream President & CEO Anthony (
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249 Ratings

867 Employee Reviews

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  1. Helpful (3)

    "Winstream Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICSC Coordinator in Charlotte, NC
    Current Employee - ICSC Coordinator in Charlotte, NC
    Doesn't Recommend

    Pros

    Its a job that offers benefits, 401k, dental, medical and a stepping stone for an office environment without a college degree.

    Cons

    no growth "real" growth opportunities, benefits are horrible and only catered to the AR employees. Management is very unprofessional and will not support any career goals that you have for the company.

    Advice to Management

    Help set out a carreer path with the employees. If they feel that their are options to growth within the company and the manage supports them, they are more likely to be successful within the company. Overall, better for the company.


  2. Helpful (2)

    "not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative in Charlotte, NC
    Former Employee - Sales and Service Representative in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the pay is decent and so is the time off. Some cool people to meet as well.

    Cons

    no communication from upper managment. No support system in place, I mean it's there in theory (as in people are employed for these reasons) however if you actually need assistance with something expect a very lengthy wait or figure it out on your own. Nothing matters but numbers, nothing. As a company they encourage some rather shady actions both in the way they operate their billing and the way they "train" there sales reps. overall would not recommend this job to anyone..money is decent but it does not make up for the lack of everything else. Also needs to be noted the systems in place to place/edit/change orders (or do anything else for that matter) is old, outdated, impractical and desperately needs to be updated

    Advice to Management

    Appreciate your people to much turnover is hurting you. Oh and update you out of date systems...

  3. Helpful (1)

    "want too much with such little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Perry, GA
    Current Employee - Anonymous Employee in Perry, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    weekendes off and holidays off

    Cons

    quota unrealistic demands of the job

    Advice to Management

    no advice tomanagement


  4. "Windstream is a rural telephone company still passing paper orders?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good product set, good potential to make money.

    Cons

    Very limited territory and too many sales people in this area.

    Advice to Management

    Work to integrate your networks and systems into one company instead of multiple smaller companies.


  5. Helpful (2)

    "Awful, sales management left sales reps out to dry."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Lexington, KY
    Former Employee - Account Executive in Lexington, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good hard working people, however management was awful.

    Cons

    No investment in people or technology.

    Advice to Management

    Start acting like it is 2011 and not 1971.


  6. "Good ole boys club and old way of thinking company. Management does not respect its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Manager in Lexington, KY
    Former Employee - Retail Sales Manager in Lexington, KY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay was decent for a manager position.

    Cons

    Training was a no show! I had to learn from other managers and reps. Sad.

    Advice to Management

    Listen to your employees.


  7. Helpful (1)

    "The company I worked for prior to Windstream purchase was wonderful, Windstream definitely not."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Specialist Provisioning II in Evansville, IN
    Former Employee - Engineering Specialist Provisioning II in Evansville, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Tuition reimbursement
    Laptops
    Great people to work with locally.
    Local management led by example
    Locally great flow of information when available from corporate
    Growing too rapidly leading to integration problems and employee morale issues.

    Cons

    Health benefits including, medical, vision, and dental were fairly priced.
    A publicly traded company so you can own a piece of it.
    Many different job openings in different locations throughout the US.

    Advice to Management

    Slow down. The rate at which you're acquiring companies lends itself to growing issues which can include lower employee morale.
    Try to save employees because they are a wealth of information instead of trying to centralize everything. If someone is already doing a job and has been successful then consider leaving them in the position or ask for their help in making the company better. The purchased companies feel like failures.

  8. Helpful (1)

    "Not a good place for an engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Engineer in Rochester, NY
    Current Employee - Market Engineer in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    none. Everyone in my department is looking for work elsewhere.

    Cons

    Since Windstream acquired my company, they have put me in a position that has nothing to do with my background and training (Network Engineer). They have me doing budgeting and finance work, but refuse to give me the proper training (or any training) to do my new job, They are only concerned with immediate profits and dividends, they are not concerned with having a stable network and happy customers.

    Advice to Management

    Listen to your technical engineers. When they are all dissatisfied, your business is not sustainable.


  9. Helpful (4)

    "A Company That Forces You to be a Number, Not a Name"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in San Diego, CA
    Current Employee - Senior Account Executive in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than 3 years)

    Pros

    The people can be pretty awesome to work with, as long as you are staying inside your own environment, sales with sales, ops with ops, etc.

    Cons

    This is a company that has reduced its employees to a number. They have eliminated the PAETEC customer service and replaced it with a take the money and run mentality. Even worse, is they now having network people running the equipment side of the house and it shows nothing but ineptness. Windstream has fired most of the PAETEC operational talent and replaced it with people who have zero business to business experience. They refuse to invest here in the West on infrastructure or additional capacity, therefore Windstream pricing is outrageous compared with the big 3 carriers. For a Fortune 1000 firm, the benefits are the worse I have ever seen. The Agent community continues to ruin this organization as well as they can stomp all over direct sales territory without repercussion.

    Advice to Management

    Stop treating your employees like rookie sales people. Stop monitoring your employees daily workflow by call counting their telephone calls. Stop forcing your senior account execs to performing telemarketing tasks on a regular basis. It is all about quality and not quantity. There are too many layers to management and all the managers are afraid of making any moves to improve operations. Get back to basic customer service and customer retention techniques.


  10. "Wish they could get their shiz together, but its not looking good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NA III in Greenville, SC
    Current Employee - NA III in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    paycheck, all that keeps me here.
    Nationwide so easy to transfer offices, not sure how long thats gonna last.

    Cons

    Knew when i was giving an employee # it was all down hill from there and I was right.
    No room for advancement unless you know someone.
    Upper managment is lost, lower managment is scared to make changes if they still have their jobs after the last round of layoffs.
    Pro-active network managment is unheard of, wait till its down then fix it is the new norm, network is falling to pieces.

    Advice to Management

    Pull up, pull up were gonna crash and burn!! LISTEN to your employees, they know what is going on and how best to fix it even if it dosent fit your busness model, and trying to run a dept at half staff isnt going to make anything better, spend some of that $ we are making ya.


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