Windstream Reviews | Glassdoor

Windstream Reviews

Updated June 28, 2017
859 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Windstream President & CEO Anthony (
Anthony (
243 Ratings

859 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Great"

    Star Star Star Star Star
    Current Employee - Customer Care Specialist in Charlotte, NC
    Current Employee - Customer Care Specialist in Charlotte, NC

    I have been working at Windstream full-time (Less than a year)

    Pros

    I worked at the call center yet was promoted to work in the financial service sector. My team is wonderful, and I enjoy going to work everyday. There are now no complaints. We have team outings and lunches. They treat us real well in FS. If you have the drive and ambition you can leave the customer focused center and move to other departments. My supervisor is amazing, and I do like Windstream.

    Cons

    There are often too many changes. Supervisors change at random and teams are broken apart without any type of notice. i love my position and that is the only thing I can think of.

    Advice to Management

    Make it to where people who are interested in other positions within the company get to those positions. It s

    Windstream Response

    Aug 24, 2016 – Recruiter II

    Thank you for the review! We are glad you enjoy going to work every day!


  2. "Network Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Greenville, SC
    Current Employee - Network Engineer in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Team atmosphere and growing company

    Cons

    Salary freezes and poor insurance

    Advice to Management

    Downsize management layers and consolidate. Invest in your work force. Replace insurance benefits with proper levels of affordable coverage.

  3. "Billing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing in Greenville, SC
    Former Employee - Billing in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Windstream full-time (More than 3 years)

    Pros

    Peers were great, but low wages created great turnover

    Cons

    Top heavy organization made to many acquisitions early in its development. None of the companies were integrated into a single system. Impossible to train new employees.

    Advice to Management

    Sell of and stay focused on integration


  4. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Vancouver, WA
    Current Employee - Advanced Repair Agent in Vancouver, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    Friendly Environment great place to work

    Cons

    24/7 operation so working weekends and holidays are inevitable


  5. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Windstream full-time

    Pros

    Mid level managers honestly do want to succeed

    Cons

    Upper level management is a utter disaster, with one poor choice after another. A fraternity, boys-club mentality amongst senior leadership prevents lower level employees from advancing, or ever trusting their superiors


  6. Helpful (3)

    "Poorly run company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Charlotte, NC
    Current Employee - Director in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (More than 10 years)

    Pros

    Vacation benefit is great, and there are some really fantastic people who are really fed up. Most leaders are flexible and allow working from home when needed. This is the silver lining from all the negative changes in benefits and salary increase. We are more flexible because it's the only "benefit" within our control to try to keep people coming back.

    Cons

    Constant layoffs, poor Exec/Sr level leadership, horrible medical. In fact, all benefits have worsened over the years (except vacation time, which is the best thing about WIN benefits) constant org structure changes in the name of the customer, but poorly executed so customer continues to suffer. Overall, just a poorly run company.

    Advice to Management

    This company is completely run by Finance guys who think cutting heads is always the answer. (The fact that we constantly find ourselves in that position should indicate the massive leadership problem we have. Most leaders know nothing about true leadership. Coaching and development is a joke, below average employees get passed around instead of disciplined and/or terminated. Hence the poor results and constant need to lay off. I mean, a layoff is easier than actually holding people accountable, right?) Wise up and change your methods! Truly put customers and employees first, is working for many other companies who are wildly successful. Oh yeah, stock price dropped again...so let's just keep doing the same thing and hope it goes back up.


  7. Helpful (2)

    "LOTS OF HATE, DISHONEST MANAGEMNT, CORRUPT HR DEPT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Twinsburg, OH
    Current Employee - IT Support in Twinsburg, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Windstream full-time (Less than a year)

    Pros

    NO random drug tests, only pre-employment test. If you get a job offer stay clean for a week, take the pre-employment drug test and you're home free. Toke at lunch and things are cool.

    Cons

    almost zero health insurance, raises are officially gone but CEO and his cronies still getting their big bonuses. TERRIBLE dishonest IT managers, from the top down to mid level managers :) Daily harassment of older/higher paid IT employees.IF you are black or gay avoid the WIN, you will be run out in short order. HR dept is corrupt so you can't turn to them for help, corrupt from the top on down:)

    Advice to Management

    step down, the employees know the score

  8. Helpful (2)

    "Run as quickly as you can...if you are in CLEC territory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Pittsburgh, PA
    Current Employee - Senior Account Executive in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Windstream full-time (More than a year)

    Pros

    peers do try and help you out

    Cons

    everything else. products that don't work, redundant products. pricing, support.

    Advice to Management

    dump middle management and start over. quit buying companies that offer the very same product and perhaps expand into new areas.


  9. "Great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time

    Pros

    Co-workers were friendly and willing to help you learn as long as you put in time and effort.

    Cons

    Disorganized. Managed as a small shop.


  10. "Sales Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Windstream full-time

    Pros

    Nice company to work for.

    Cons

    Engineering support could have been more helpful.


Showing 859 of 887 reviews
Reset Filters