I worked at Wired Talent full-time (Less than a year)
Data entry experience, customer service training.
Very few of us did our job, the slackers just damaged equipment, ate the pizza that others paid for at the pizza party without contributing ect.
I worked at Wired Talent as a contractor (More than 3 years)
- Helps you work with a relaxed entertainment industry.
- Minimal employees hired so the work load you do is often of two or three employees.
- Often issues with WT's online time clock system "Kronos" which will cause clocking in issues.
- Lack of communication within the department. Supervisors and managers often do not have one on ones monthly to discuss employee performance. Often these occur once a year and are often do not take advantage of discussing employee performance or improvement. Several employees from the department were told they were doing fine, then fired the next week.
- Hard to get a hold of your Wired Talent rep via email or phone, do not expect a reply right away or until you physically go talk to them.
- There is no real mode to whistle blow or make complaints as a WT employee if you are in a hostile or threatening environment. This is very important. As a contract employee, Sony HR will listen to us and tell us if they think we have a case, but they cannot represent us, only WT can.
- Little to no support for disabilities or carpal tunnel preventative measures.
- Poor firing or laying off procedures. Employees are often fired by email with no explanation or laid off without notice. Employees then come to work and are sent back home.
- You are a contract "green badge", these badge holders do not share the same rights as "white" regular SOE employees, "blue" (contract), or "orange" (interns). Company emails will be sent out announcing bring your dog to work day, or a company party or an event for all to join. A second email always follows for the green badge employees letting you know that you are not allowed to participate in dog day or an event or allowed to consume any alcohol at any company event, etc. It can be really disheartening.
Advice to Management
Better communication within the department, more scheduled one on ones with constructive criticism instead of passive aggressiveness, although it is a relaxed job/industry there should be a more professional attitude also an anonymous complaint hotline should be provided for the WT employee.
I have been working at Wired Talent as a contractor (More than a year)
Aside from the casual dress code, and the fact that the pay rate is above "minimum wage", there isn't much else positive about working for this company.
The management is nearly invisible. There is little-to-no communication. The assignments are sporadic at best. The very few people who get stable work assignments are usually the same elite few who get hired on full-time by the companies. It is an extreme rarity.
After a massive round of layoffs from SOE, Wired Talent never truly recovered, and a lot of QA were out of work permanently.
The contacts are also extremely difficult to get ahold of unless you're "on assignment". But if you're still looking for work, don't expect them to return your phone calls or get in touch with you.
There is a lot of turnover of contacts on-site, so you never get familiar with anyone.
Advice to Management
A lot more communication, and a lot more staffing opportunities.
- Excellent for getting your foot in the door in the video game industry
- Very casual dress code. Some people arrive at their assignments in pajamas (depending on the assignment)
- Friendly contacts
- Highly unstable employment. It's a staffing agency, so all the work is temporary.
- Very little work-centered communication between the contract sites and Wired Talent.
- Do not expect solid training. If you can't pick things up by "doing" (and making very few mistakes) then this is not the place for you.
- Rarely is there information on upcoming work
- Website job listings are not correctly updated. Occasionally a job posted will have been filled 5 months prior, but still listed as "open".
- Difficult to get hard copies of paperwork, such as W2s and old paystubs. They usually send them digital (via email)
- You are treated like an expendable asset, and you are not set up for success in the contract company.
Advice to Management
I have no real advice. Wired Talent is a business, and they provide low-level / low-cost labor to the video game industry. It's not expected that they care about their employees. If they wanted to be more humanistic, they could at least assist with giving their employees proper training.
Relaxed dress code, free bagels/donuts once a month (but you'd better only take one! they're watching you!).
Most of your co-workers are nice people. If you live, eat, sleep, and breathe video games, you'll love the culture.
- This is a staffing agency job, so you may feel like someone's unwanted step-child, and be unsure of who exactly is your boss.
- Training documentation is outdated or non-existent, and the people training you may have just been hired a few weeks earlier themselves.
- You're graded on how fast you can resolve customer issues (i.e. how many contacts you have with customers via email, chat, phone/per hour). I hope you can type fast and already know all the answers to the questions that you will be getting from customers!
- You may end up with a computer that is too old/underpowered to run the programs that you must use to do your job, which slows you down.
Advice to Management
Invest in more training, especially written documentation. Give new hires a paper or email that explains what you want from them and how to be successful with the company, and the things that you are grading them on, and how to be the "perfect" employee. Set your employees up for success, not failure.
Gets your feet wet on how game companies work internally
Hours can sometimes not be that great
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