Wireless Advocates Reviews | Glassdoor

Wireless Advocates Reviews

Updated November 14, 2017
457 reviews

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2.5
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Jim Pearse
108 Ratings

457 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than a year)

    Pros

    Privately owned company that is able to move as the market constantly changes. The teams are committed to excellent member service and the support from Corporate is excellent. They are quick to resolve issues and work to support the employees with training and constant in store development. A great place to work if you're looking to grow and develop.

    Cons

    Would love to carry a better selection of overall phones...not just primarily Samsung and iPhones. Motorola is carried but limited. Would love to introduce LG into the store as well.

    Advice to Management

    Continue the great work. The environment is one that constantly challenges the status quo and works to make employees better through coaching and clear expectations. Continue the empowerment to assist members and resolve issues in house. Thank you for improving headcounts to hire more employees to assist members. It Helps!


  2. Helpful (2)

    "Not enough growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Manassas, VA
    Current Employee - District Sales Manager in Manassas, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Wireless Advocates full-time (More than a year)

    Pros

    Commission structure, leadership, teamwork, management style, company culture

    Cons

    Not enough growth potential within the company, the hiring process should improve to obtain quality mobile consultants

    Advice to Management

    Hire quality candidates instead of just warm bodies to make sales. Quality of sales will increase and turnover rate would decrease when you hire individuals that want to do the work and are passionate about it.

  3. "Good place to start in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wireless Advocates full-time (More than 3 years)

    Pros

    Very flexible schedules, the people you work with are usually great. Never had problem with DMs or other management in terms of friendliness (leadership skills is a different story.) Working in a kiosk type environment allows for you to roam a little bit and talk to people.

    Cons

    Pay is less that industry average. Micromanaging on little details, yet not giving proper training on how to attract customers in a kiosk type environment. It’s a good place to start in sales, however it is mostly a you have to learn on your own.

    Advice to Management

    Let your reps sell, no need to micromanage.... give better incentives....training could be better, being on the computer for 2 weeks is not very useful to some one starting. Teach them on how to bring customers to the kiosk and to be able to maximize opportunities.


  4. Helpful (1)

    "Wireless Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wireless Advocates full-time

    Pros

    Commission
    Hours are flexible
    Great Opportunity
    Free Time
    Expands Knowledge

    Cons

    Unrealistic standards
    Understaffed
    Condescending Management
    Treated Like a Child
    Not Understanding of Family Emergencies

    Advice to Management

    Support your workers more. They sacrifice so much to work for you; too much for you not to appreciate them more.


  5. "Not so bad as many say..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WIRELESS SALES EXPERT
    Current Employee - WIRELESS SALES EXPERT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wireless Advocates part-time

    Pros

    Inside Costco- hours are above average for retail (6pm closing on weekends)
    Work environment is what you make it. The team I work with is semi-motivated and are all willing to help each other out.
    The work is very easy and the pay is pretty good for what you do. The commission structure is not the best, I will detail in cons.
    Working with a lot of different people makes time go by fast, and if you enjoy people and sales, you can do well.
    I think this is a perfect second job for supplemental income.

    Cons

    The training is lackluster. It is entirely done on the computer at home (which is a plus) but retaining that amount of information seems like the company is just trying to cover their bases rather than really hone new hires skills.
    The commission structure is a "greater of" program:
    $38/act or upg. and a few bucks for accessories and protection.
    This can compound nicely in the holidays I assume, it just went into affect this year. However, there is a possibility of no commission for certain months.
    This has huge downside on slower months, low traffic shifts (opening etc.), and for associates that don't care. If you engage, you should make commission though.

    Advice to Management

    Analyze how the commission structure is working across the board. I believe turnover rate will increase because of the structure- you are guaranteed to not get a commission check after your first full month because of the online training. If associates work the opening shifts all the time- it is tough for them to meet goals because of the lower traffic.

    Wireless Advocates Response

    Oct 30, 2017 – Wireless Advocates Career Team

    Thank you very much for the constructive and thoughtful review! Your advice will definitely be shared, especially around scheduling and the impact to pay. This is really helpful as we try to... More


  6. Helpful (1)

    "Corporate HQ Enterprise Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Employee in Seattle, WA
    Current Employee - Enterprise Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Wireless Advocates full-time (More than 5 years)

    Pros

    Great team
    Great location, in South Lake Union
    Good benefits

    Cons

    Outdated systems that don't always work
    Lack of focus as a company

    Advice to Management

    We need focus from the leadership team and clear priorities that aren't changing constantly.


  7. Helpful (2)

    "Good for entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WSE Wireless Sales Expert in Selma, TX
    Current Employee - WSE Wireless Sales Expert in Selma, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wireless Advocates (More than a year)

    Pros

    Flexible schedules
    hourly plus commission (depending on performance)
    Good atmosphere with not much stress
    Good place to learn about sales
    Good opportunity to meet employees from Costco and befriend its members

    Cons

    you stand on your feet all day
    not much possibility to move up in the company
    you only get paid commissions if they exceed your total hourly pay, if not then no commission is given to you (if it does, you only get paid the amount exceeding your hourly, not all of the commission you made)
    you will deal with all kinds of customers, including rude and nasty
    there's sometimes drama and gossip between co workers and even managers as well.

    Advice to Management

    Change your pay method. This current method benefits the company more than the employee because that means the company doesn't have to pay them as much as they used to with the previous pay method, where the employee was paid ALL of the commission they earned.

    Wireless Advocates Response

    Oct 29, 2017 – Wireless Advocates Team

    I’m glad that you’re enjoying the flexibility of working with Wireless Advocates in the Costco store.

    We strive to remain competitive in the market in terms of earning potential.
    This position... More

  8. "Part Time Wireless Sales Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - WIRELESS SALES EXPERT
    Former Employee - WIRELESS SALES EXPERT

    I worked at Wireless Advocates part-time

    Pros

    Opportunity for advancement
    Hours are ok and negotiable (unless your kiosk is under-staffed)
    Easier to pitch to customers since you have access to phones from all 4 major carriers
    Commission includes selling cases and protection plans

    Cons

    Hourly + commission rates were very low - management only cared about sales when a huge part of our job was following up on those sales and helping customers learn about their new devices or troubleshoot when something went wrong, all things that the hourly rate really didn't account for

    HOWEVER

    I have heard that BOTH hourly rates and commission rates are much improved now so I believe that you will be properly compensated for all the work that you do while on the clock - not just for selling devices.


  9. "Horrible place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Sales Consultant
    Former Employee - Wireless Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wireless Advocates part-time

    Pros

    Hmm what are the pros..... It's a job that pays was able to get off work when ever I wanted

    Cons

    Horrible constant standing, the store I was at was new like a yr old and very slow was lucky to make 20 sales a month. The hourly pay could at least be 10 bucks but sits at 9.10 a hour. The commission structure sucks and i quote:
     "if you do not earn more in commission than you do in hourly then you do not take home a commission check. If for example you had earned 1,500 in commission and 1,300 in hourly- your commission check would be cut for 200. "

    No wonder no one stay there company needs a revaluation on there entire commission structure and how they take care of there reps.

    Advice to Management

    None! managers there Coast and don't try


  10. "Basic entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wireless Advocates full-time

    Pros

    If you like electronics and playing with cell phones all day this is the job for you.

    Cons

    Difficult to advance within the company. Pay structure is always changing for the worst.

    Advice to Management

    Lowering the commission for your benefit does not make your employees stay with the company.


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