Wireless Advocates Reviews | Glassdoor

Wireless Advocates Reviews

Updated January 15, 2019
603 reviews

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3.3
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Recommend to a friend
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Jim Pearse
207 Ratings

Employee Reviews

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Pros
  • "Flexible schedule and Relaxed Environment" (in 23 reviews)

  • "Collaborative and supportive team, great work/life balance" (in 10 reviews)

Cons
  • "Micro management from upper management" (in 54 reviews)

  • "Work life balance can be challenging in leadership role (same for most organizations)" (in 19 reviews)

More Pros and Cons

  1. "16/10 Giving the Best for those who serve the Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Savannah, GA
    Current Employee - District Manager in Savannah, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 8 years)

    Pros

    Infinite opportunities for career growth.
    Emphasis on truly doing what is best for the customer.
    Big little company; nationwide with 100s of doors, but on any given day the President or VP may call you up to ask how they are doing
    Solid health, 401k, vacation package

    Cons

    Systems are still improving and can occasionally be a pain point

    Advice to Management

    Focus all of SHQ on supporting the field, there is no room for an is against them mentality, ever.


  2. "Life changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 5 years)

    Pros

    Control your check, work great hours, meets tons of interesting people, great opportunity for career growth, benefits, a lot of cool people that want to see others grow.

    Cons

    Didn't find this place sooner

  3. "kiosk manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wireless Advocates full-time

    Pros

    None to be listed at all

    Cons

    Overworked
    Lack of Support
    Too many directions to take

    Advice to Management

    Get the field more support. We are the ones writing your checks.


  4. "CSR2"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Advocates full-time

    Pros

    Very friendly team. Excellent hands on Trainer. Great collaborative environment. If you ask a question very busy people will gladly take the time to review things with you. Realistic standards for training and pacing. All positives regarding the leadership team and colleagues there. Real genuine family atmosphere. A lot of companies claim that but WA CSR actually delivers. The team works hard and laughs hard.

    Cons

    Very every minute matters position. The programs used need some love and an update. The staff are high quality professionals but the pay does not reflect the strides they're making and the many responsibilities they have. There is more bookkeeping and excel sheet management than CSR professionals may be used to and you need to be prepared for work that can be repetitive and challenging. It's rewarding work that keeps you on your toes but it is not a thumb twiddling position.

    Advice to Management

    Streamline the program UI. Very basic things require excessive clicks and the program has significant loading issues. Invest in the team. They are performing very well under serious pressure so paying them a rung above minimum wage isn't cutting it. The team that saves the company thousands of dollars and turns around countless problematic customer experiences should not be making the least money in the company. 0 Starting sick days, 3 months for benefits to kick in. These things are no longer competitive in today's market. The staff at WA CSR are leaders in their field and can literally cross the street if they want a raise.


  5. "Kiosk Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 3 years)

    Pros

    Commission payout has exponential growth and small company feeling

    Cons

    Disconnection with smaller doors to larger ones. Makes you want to step down.

    Advice to Management

    Slight disconnection at times, but overall good.


  6. Helpful (11)

    "This is a place that failed to realize the wireless world changed and their model Is no longer relevant."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Wireless Advocates full-time (More than 3 years)

    Pros

    People are very nice here and want to make it a better place to work and do business with, but Jim specifically doesn’t know how to run a business.

    Cons

    It starts with Jim, who doesn’t possess an ounce of leadership ability, especially when times are bad. Constantly changing priorities, no long term vision and eroding relationships with key vendors and Costco. Not sure anyone could right the ship now that the value proposition they once provided is no longer there. Lots of long hours trying to justify questionable decisions, or searching for a silver bullet.

    Additionally ridiculous turnover of frontline staff, little to no training is offered. This use to be a good job where wireless experts worked and tried to connect customers with the best solution given each customers individual circumstances. Now it’s how can we sell them a Samsung device on Verizon.

    Advice to Management

    Reevaluate why customers would want to buy from you, fix your training program ( invest in your frontline staff) and reevaluate your contract with Costco.


  7. "Mid Level Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Seattle, WA
    Former Employee - Manager in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wireless Advocates full-time (More than a year)

    Pros

    Mid Sized business allows an employee to see an overall picture of how a business interacts with all of it’s segments. Salary is competitive, good work life balance, people are friendly and helpful to each other at the HQ.

    Cons

    Benefits could be better, not a lot offered, I guess that’s consistent with a mid sized company.

    There is always a bit of office politics, in a smaller company it’s more apparent than other places.

    Field work force needs a better direction, tools are getting updated but a bit gradually.

    Advice to Management

    Try to do a few things correctly rather than trying to do too many things ineffectively. Streamline the approach to field.

  8. Helpful (1)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 5 years)

    Pros

    The people that work for WA are almost all dedicated professionals looking to drive the business forward.

    Cons

    Salaries are a bit on the lower end of the medium averages, benefits aren't that great, and the company moves so fast that documenting successful, repeatable processes can be a challenge.

    Advice to Management

    None at this time. The challenges we face are due to the industry we are in.


  9. Helpful (2)

    "Look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kiosk Manager in Lantana, FL
    Former Employee - Kiosk Manager in Lantana, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Wireless Advocates full-time (More than a year)

    Pros

    Costco is a great enviroment

    Cons

    Dated processes, all paper contracts, planogram not clear, management is poor

    Advice to Management

    Digitalize your contract processes, listen to your kiosk managers more.


  10. Helpful (1)

    "Lots of Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Wireless Advocates full-time (More than 3 years)

    Pros

    Commission sales, good earning potential with no degree, every day is different.

    Cons

    Standing for long periods of time. Interacting with the public can be rough some time.

    Advice to Management

    The systems used to process sales need a major refresh. They can bottleneck the sales process.