Wireless Advocates Reviews | Glassdoor

Wireless Advocates Reviews

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Found 609 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
64%
Approve of CEO
Jim Pearse
210 Ratings
Pros
Cons
More Pros and Cons
  1. "16/10 Giving the Best for those who serve the Best"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Savannah, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time for more than 9 years

    Pros

    Infinite opportunities for career growth. Emphasis on truly doing what is best for the customer. Big little company; nationwide with 100s of doors, but on any given day the President or VP may call you up to ask how they are doing Solid health, 401k, vacation package

    Cons

    Systems are still improving and can occasionally be a pain point

    Advice to Management

    Focus all of SHQ on supporting the field, there is no room for an is against them mentality, ever.

  2. "good start for wireless sales"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Wireless Sales Representative in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates part-time for more than 2 years

    Pros

    easy and good training and discounts

    Cons

    no benefits unless full time

  3. Helpful (1)

    "Wireless Hard Mode, best place to learn"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Kiosk Manager 
    Recommends
    Neutral Outlook

    I worked at Wireless Advocates full-time for more than 4 years

    Pros

    One of the most customer-friendly places to work in wireless. You learn how to work with multiple carriers and solve new problems every day.

    Cons

    Limited upward mobility, lots of pressure to sell regardless of circumstances. Costco's wireless foot traffic has been suffering due to changes in the market; the average Costco shopper keeps their phones too long now. Changes in the pay scale screw over underperforming stores and make a bad situation worse. Management can be absentee.

  4. "Wireless sales expert"

    StarStarStarStarStar
      Former Employee - Anonymous Employee in Manteca, CA

      I worked at Wireless Advocates part-time for more than 2 years

      Pros

      Hourly plus commission + 4 providers

      Cons

      limited to Costco or Military consumers

    • "Good growing company"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Kiosk Manager 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time for more than 9 years

      Pros

      Good commission structure, good retail hours, quality customers

      Cons

      Micromanage, benefits expensive, and work life balance hard for management

    • Helpful (1)

      "A great experience"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Kiosk Manager in San Jose, CA
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Wireless Advocates full-time for more than 6 years

      Pros

      Meeting new people daily, learning to gain their trust through honesty and having them recommend me to their friends/family was great. The commission structure worked out nicely.

      Cons

      work a lot of weekends. if goals were hit, they raised the bar for the next month. sometimes got too out of hand.

    • Helpful (1)

      "Good Temporary Job"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate 
      Recommends
      Negative Outlook
      Disapproves of CEO

      I have been working at Wireless Advocates part-time for more than 4 years

      Pros

      Good transition job, pretty flexible with hours and Costco is closed on major holidays. Can be busy since all major carriers are your customers Can make decent commision during busy months (November December) After that good luck lol

      Cons

      Terrible pay structure, you get minimum wage unless you are more profitable then your hourly and you get the difference between your hourly and what they calculate your hourly worth is after selling cellphones. A joke 0 motivation to sell if you aren’t making commission for the month Protection and Accessory Goals are out of ur control and if you don’t hit certain thresholds you either get write ups or forced to be...

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      Advice to Management

      A better pay structure to motivate employees

    • Helpful (5)

      "Its the wireless field"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Wireless Sales Representative in Austin, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Wireless Advocates full-time for more than 2 years

      Pros

      Depending on location you can have enough people to cycle around so if people want/need time off they can have it. Commission structure isn't terrible but your hourly is going to be well under standard.

      Cons

      Most locations don't have enough people, or training for that matter. Goals are set to high compared to year over year or even month over month. Head quarters management is absolutely terrible. I have some sympathy for people who work at SHQ since they must tape together different antiquated systems because management doesn't like to spend money on infrastructure for the long run. Hourly wages for the field is to low....

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      Advice to Management

      Stop trying to get upper management to make profiles on this site to raise your score. Once you sent out a notice requesting that you know you are doing something wrong. Obviously things aren't working with the current management so get rid of them since they don't seem to want to do anything any different then before. You are in a self imposed rut because of their failures. Ask your VP you nabbed from Sprint why Sprint...

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    • "Life changing"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - District Manager 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time for more than 6 years

      Pros

      Control your check, work great hours, meets tons of interesting people, great opportunity for career growth, benefits, a lot of cool people that want to see others grow.

      Cons

      Didn't find this place sooner

    • Helpful (5)

      "Good Job while in school. Avoid it if you can!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - WIRELESS SALES EXPERT in West Fargo, ND
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Wireless Advocates part-time for more than 2 years

      Pros

      - Small work environment. - Really easy job. - Got lunch paid for, once.

      Cons

      - Computers are incredibly slow and at times unusable. This causes issues with customers, loss of sales and massive confusion for all parties. - Expect to call Verizon, Sprint, ATT, or T-Mobile customer service once or twice a day with an issue that can take anywhere from 2 minutes to 3 hours to resolve. - Budgets are high and unrealistic, every single day. Meaning you probably won't make much more than your hourly...

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      Advice to Management

      Money isn't everything. Maybe if you treat your employee's like adults instead of elementary school kids, they will be happier and stay with the company. Maybe they will even take pride in their jobs! Crazy though, I know. Stop setting your company up for failure. Get technology that allows people to do their job without taking 5 minutes just to load the Verizon OMNI page. Talk to Costco about changing your overall...

      Show More
    Found 609 reviews