Wireless Advocates Reviews

Pros

Infinite opportunities for career growth. Emphasis on truly doing what is best for the customer. Big little company; nationwide with 100s of doors, but on any given day the President or VP may call you up to ask how they are doing Solid health, 401k, vacation package

Cons

Systems are still improving and can occasionally be a pain point

Advice to Management

Focus all of SHQ on supporting the field, there is no room for an is against them mentality, ever.

Pros

One of the most customer-friendly places to work in wireless. You learn how to work with multiple carriers and solve new problems every day.

Cons

Limited upward mobility, lots of pressure to sell regardless of circumstances. Costco's wireless foot traffic has been suffering due to changes in the market; the average Costco shopper keeps their phones too long now. Changes in the pay scale screw over underperforming stores and make a bad situation worse. Management can be absentee.

Pros

Hourly plus commission + 4 providers

Cons

limited to Costco or Military consumers

Pros

Good commission structure, good retail hours, quality customers

Cons

Micromanage, benefits expensive, and work life balance hard for management

Pros

Meeting new people daily, learning to gain their trust through honesty and having them recommend me to their friends/family was great. The commission structure worked out nicely.

Cons

work a lot of weekends. if goals were hit, they raised the bar for the next month. sometimes got too out of hand.

Pros

Depending on location you can have enough people to cycle around so if people want/need time off they can have it. Commission structure isn't terrible but your hourly is going to be well under standard.

Cons

Most locations don't have enough people, or training for that matter. Goals are set to high compared to year over year or even month over month. Head quarters management is absolutely terrible. I have some sympathy for people who work at SHQ since they must tape together different antiquated systems because management doesn't like to spend money on infrastructure for the long run. Hourly wages for the field is to low....

Advice to Management

Stop trying to get upper management to make profiles on this site to raise your score. Once you sent out a notice requesting that you know you are doing something wrong. Obviously things aren't working with the current management so get rid of them since they don't seem to want to do anything any different then before. You are in a self imposed rut because of their failures. Ask your VP you nabbed from Sprint why Sprint...

Pros

Control your check, work great hours, meets tons of interesting people, great opportunity for career growth, benefits, a lot of cool people that want to see others grow.

Cons

Didn't find this place sooner

Pros

- Small work environment. - Really easy job. - Got lunch paid for, once.

Cons

- Computers are incredibly slow and at times unusable. This causes issues with customers, loss of sales and massive confusion for all parties. - Expect to call Verizon, Sprint, ATT, or T-Mobile customer service once or twice a day with an issue that can take anywhere from 2 minutes to 3 hours to resolve. - Budgets are high and unrealistic, every single day. Meaning you probably won't make much more than your hourly...

Advice to Management

Money isn't everything. Maybe if you treat your employee's like adults instead of elementary school kids, they will be happier and stay with the company. Maybe they will even take pride in their jobs! Crazy though, I know. Stop setting your company up for failure. Get technology that allows people to do their job without taking 5 minutes just to load the Verizon OMNI page. Talk to Costco about changing your overall...