Wireless Advocates Employee Reviews | Glassdoor

Wireless Advocates Reviews

Updated February 24, 2017
376 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jim Pearse
69 Ratings

376 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Upper Management issues, Costco Members feel entitled (in 32 reviews)

  • Work life balance is non existent (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Rep position"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Sales Representative
    Former Employee - Sales Representative
    Doesn't Recommend

    I worked at Wireless Advocates part-time (Less than a year)

    Pros

    Commission can be beneficial depending on the traffic at your store

    Cons

    Less concerned with employees than the customers/business.


  2. "Amazing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager
    Current Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 5 years)

    Pros

    Oriented towards internal promotions
    Great pay
    Tools and trainings to gear you towards success
    Recognition oriented
    Aggressive promotions on handsets and tablets
    Member experience oriented

    Cons

    This company is great, no negative feedback


  3. "Great Kiosk relationships but bad District Managment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Wireless Advocates part-time

    Pros

    Good Comission, Easy Sales, Kiosk becomes like family

    Cons

    Upper Management issues, Costco Members feel entitled

    Advice to Management

    Instead of giving a write up every month one of the metrics isn't perfect, try to encourage us to do better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WIRELESS SALES EXPERT in Lewisville, TX
    Current Employee - WIRELESS SALES EXPERT in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wireless Advocates full-time (Less than a year)

    Pros

    Flexible Hours, Paid training, sales experience would be great. Good Benefits and Health and Dental Coverage

    Cons

    Poor training, If you don't have sale experience selling cell phones and tablets you're going to have a difficult time adjusting. It's a stiff learning curve and customers are rude and or ignorant on cell phone plans and usage. Tremendous headache if you are not familiar how cell phones work and or how to suggest cell phone plans and or trouble shooting, time saving attributes. They advertise a $ amount and when you take the drug test and background check and accept the job your salary is Minimum Wage plus Commissions. If you're new to this game you will have to sell sell sell in order to build a client base and your check is only minimum until you sell something. Your commission check will depend on what and how many items you sell. You can be working for minimum wage until you sell something. Auditing Paperwork for previous nights sales.

    Advice to Management

    Please say who you are and what you will be paying the employee up front. There's a bit of confusion on what the employee will be paid. You may be working at Minimum Wage


  6. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Wireless Advocates full-time

    Pros

    Flexible hours but you have to get the job done.

    Cons

    Very high turnover (even the top management). They are incapable of retaining the best people. High stress environment. They don't care about you as a human. Don't even think about work life balance - not here.


  7. "Great job during school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WSE Wireless Sales Expert in Sandy, UT
    Current Employee - WSE Wireless Sales Expert in Sandy, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Wireless Advocates part-time (More than 3 years)

    Pros

    Super felixible with school schedules
    Can make great money as a university student

    Cons

    Goals set by upper management can be unrealistic.
    Wireless phone inventory is super difficult to work with at times.

    Advice to Management

    If you're going to cut commissions, at least give a small bump to hourly or some other way employees can make up the difference. In the three years I've worked at the company I've had declining year over year earnings while working much harder and smarter with experience. Find ways to keep your experienced reps.


  8. "new leadership makes employees feel expendable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wireless Advocates full-time

    Pros

    the company is stable, they promote from with in

    Cons

    employees are made to fee they do no matter. Corporate leadership down treat people like robots, there are no perks, no employee appreciation, no matter what happens or what obstacles there are the directive is hit the sales numbers or we will fire you. its a constant environment of intimidation not support. As Minimum wage has increased manager pay has not at all it makes no sense

    Advice to Management

    people are a companies most valuable resource, hopefully one day WA will realize that. ruling with fear and intimidation is not the way to get results, try supporting your employees and giving them tools to succeed as well. WA has potential and old leadership cared about its people the new regime simply has not.


  9. "Kiosk Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kiosk Manager
    Current Employee - Kiosk Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Advocates full-time (More than 3 years)

    Pros

    This is a great way ti start a career in sales and or in wireless. The pay is decent and they really do care about the employees. good benefits and Vacation time.

    Cons

    Lack of training everything is done on a computer and or By a Kiosk manager who really is not paid to train as much as they are to sell.

    Advice to Management

    Revamp the training models and show that our Associates are a valuable part of the team By doing this we could get a more bought in work force.


  10. Helpful (2)

    "Former District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Wireless Advocates (More than 10 years)

    Pros

    Great partners! Costco is amazing! Great customers! Great people who are truly invested in each other! Opportunities for growth and internal promotion to mid level management is there! Fun work environment. I loved this company and learned a ton from the amazing people who I worked with!
    Corporate Employees care about their field team - Regional Manager *when I was working here* team are smart and very talented, they will help grow your tool box - Learning and Development team are solid when you get to interact with them - District Managers are team players and want to help each other succeed.

    Cons

    Leadership turnover at the executive level is all to often. Training team tries their absolute hardest to accommodate a national sales team yet only have a team in Seattle working from HQ, this leaves gaps outside their control and puts higher turnover into play. Expectations for field managers is sometimes very unrealistic and company demands double digit YOY growth in quotas that are based on numbers that are estimates and do not account for industry changes. Pay is not up to par with industry standards for field employee's.

    Advice to Management

    Get the training team funded like they deserve! They are BRIGHT and AMAZING people who have a passion to teach, get out of the way and let them teach! Pay your field level associates with a real comp plan. The plan is outdated and was from a different era in wireless. Would have loved to continue my career with Wireless Advocates but the executive level turn over and constant new vision and implementation of reinventing the wheel is tiresome for anyone who has survived through the tri-annual executive leadership changes.


  11. "Zero respect for employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Directv Customer Service Representative in Laguna Hills, CA
    Former Employee - Directv Customer Service Representative in Laguna Hills, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wireless Advocates (Less than a year)

    Pros

    In the event you made a sale the commission was good.

    Cons

    Hours would be forced. No reasonable accommodations were given for the work day.

    Advice to Management

    Treat your employees like people, not selling machines.



Showing 376 of 376 reviews
Reset Filters