Wireless Advocates Reviews | Glassdoor
Wireless Advocates Reviews
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    Wireless Advocates Reviews

    Updated November 10, 2018
    595 reviews

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    3.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Jim Pearse
    202 Ratings

    595 Employee Reviews

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    Pros

    • "Flexible schedule and Relaxed Environment" (in 23 reviews)

    • "Flexible hours and great benefits" (in 19 reviews)

    Cons

    • "Micro management from upper management" (in 54 reviews)

    • "Work life balance can be challenging in leadership role (same for most organizations)" (in 19 reviews)

    More Pros and Cons

    1. "16/10 Giving the Best for those who serve the Best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - District Manager in Savannah, GA
      Current Employee - District Manager in Savannah, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 8 years)

      Pros

      Infinite opportunities for career growth.
      Emphasis on truly doing what is best for the customer.
      Big little company; nationwide with 100s of doors, but on any given day the President or VP may call you up to ask how they are doing
      Solid health, 401k, vacation package

      Cons

      Systems are still improving and can occasionally be a pain point

      Advice to Management

      Focus all of SHQ on supporting the field, there is no room for an is against them mentality, ever.

    2. "Great People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Seattle, WA
      Current Employee - Anonymous Employee in Seattle, WA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 5 years)

      Pros

      The people that work for WA are almost all dedicated professionals looking to drive the business forward.

      Cons

      Salaries are a bit on the lower end of the medium averages, benefits aren't that great, and the company moves so fast that documenting successful, repeatable processes can be a challenge.

      Advice to Management

      None at this time. The challenges we face are due to the industry we are in.

      3. Join the Wireless Advocates team
      See Our Latest Jobs

    3. Helpful (1)

      "Lots of Advancement Opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Kiosk Manager
      Current Employee - Kiosk Manager
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Wireless Advocates full-time (More than 3 years)

      Pros

      Commission sales, good earning potential with no degree, every day is different.

      Cons

      Standing for long periods of time. Interacting with the public can be rough some time.

      Advice to Management

      The systems used to process sales need a major refresh. They can bottleneck the sales process.

    4. "Look elsewhere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Kiosk Manager in Lantana, FL
      Former Employee - Kiosk Manager in Lantana, FL
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Wireless Advocates full-time (More than a year)

      Pros

      Costco is a great enviroment

      Cons

      Dated processes, all paper contracts, planogram not clear, management is poor

      Advice to Management

      Digitalize your contract processes, listen to your kiosk managers more.

    5. "I love my job!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - District Manager
      Current Employee - District Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (Less than a year)

      Pros

      Flexible scheduling! Costco is closed on major holidays which means I get more time with my family. Direct and senior leadership care about you as an employee, but more importantly as a person.

      Cons

      I haven't found any yet.

    6. "Awesome...8 years accounting!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Wireless Sales Manager in Duluth, GA
      Current Employee - Wireless Sales Manager in Duluth, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 8 years)

      Pros

      Endless customer(Members) to sell to.

      Cons

      Systematic issues work in progress

      Advice to Management

      Integrate the Verification and customer paperwork into WA2GO to upgrade the efficiency factor. Assimilate all carrier paperwork as Verizon to eliminate errors. Direct Delivery should be more efficient and less time consuming to alleviate Member frustration on time.

    7. "Regional Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Regional Director in Phoenix, AZ
      Current Employee - Regional Director in Phoenix, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 8 years)

      Pros

      A company that truly cares about its people, gives opportunities to grow and listens to the field to improve. A company that serves our wonderful and amazing Military families who serve us every single day. The sky is the limit with opportunities for those who join this leadership team, I started as a PT WSE in Costco in 2008 and have held 8 different positions in both channels, currently serving as the Regional Director for the West Military Region. Provides challenge and ability to earn the type of income YOU want to earn.

      Cons

      There are cons in every company, I choose to focus on the positives and things I can control.

      Advice to Management

      Keep listening to the field and continue to narrow the focus to become the greatest company we can be with a clear vision! This company rocks!!!

    8. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Kiosk Manager in Atlanta, GA
      Current Employee - Kiosk Manager in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 3 years)

      Pros

      Competitive Compensation, Offer all Major Carriers, Partnership with Costco, Leadership that Cares about the Field

      Cons

      Standing all day, Busy hours can get overwhelming at times.

      Advice to Management

      Thank You for the Support

    9. "Wireless advocates is a fantastic company to work for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Wireless Manager in Fort Sill, OK
      Current Employee - Wireless Manager in Fort Sill, OK
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 8 years)

      Pros

      Senior management listens and is truly here to help every team member succeed. Great compensation package and benefits. I can honestly say I absolutely love my Job, the people I work with and Wireless Advocates!

      Cons

      I really can't think of anything! If I had to be picky I'd say not having sick time for field employees, but that's it.

      Advice to Management

      Excellent company to work for, so if you get the opportunity to get hired on......take it! It was the best career decision I've ever made!

    10. "Working for a company that is not just a company...Its a family."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - District Manager in Central, CA
      Current Employee - District Manager in Central, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Wireless Advocates full-time (More than 8 years)

      Pros

      Wireless Advocates is not just a place to work they are a family. They are supportive,understanding,kind and want you to be successful. Its the only job that allows you to write your own pay check. They hear your voice when you have concerns they work with a sense of urgency . There is always room to grow within the company f you have the drive. Great place to work.

      Cons

      I don't have anything negative to say about the company.

      Advice to Management

      Continue to promote within the Company.

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