Wireless Lifestyle Reviews | Glassdoor

Wireless Lifestyle Reviews

Updated March 2, 2017
99 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Paul Kushnir
67 Ratings

99 Employee Reviews

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Pros
  • Lots of advancement opportunities (in 5 reviews)

  • WL has 6 core values (Integrity, Exceeding expecations, Have fun, Growth, Respect, Optimism, and Respect) and they live them out daily (in 5 reviews)

Cons
  • Zero respect for work/life balance (in 12 reviews)

  • Some in upper management are lacking in leadership/coaching skills (in 13 reviews)

More Pros and Cons

  1. "Excellent place to work !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Salina, KS
    Current Employee - Retail Sales Associate in Salina, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Lifestyle full-time (Less than a year)

    Pros

    Great management , fun place to work , amazing discounts , great pay , amazing commission if you put the work . Great job if you are in college it gives you time for homework , fair scheduling .

    Cons

    Nothing everything has been great .

    Advice to Management

    Keep it up !


  2. "Great Place to Build Experience!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wireless Lifestyle full-time (More than 5 years)

    Pros

    You can have a LOT of fun at WL if you work with the right people! With the right attitude, you will make tons of friends and build life-long professional relationships.

    It's a great place to gain experience and move up quickly. Motivated individuals often begin advancing through management positions within their first year.

    Company culture and atmosphere is overall very positive!

    The constantly ongoing contests and incentives are a major bonus.

    All of the upper management and exec team are "down to Earth" and approachable people, which can be a breath of fresh air.

    Cons

    The company wants and needs money motivated, talented employees, but the compensation doesn't attract or retain the right candidates. Unfortunately, bottom performers ARE retained because they're allowed to be 5th quintile month after month. Managers are afraid to let someone go for performance and be short staffed while training a new person for a month because the stores are run with a skeleton crew.

    There are no tangible programs to develop employees into leaders, so they have to feel their way through it. Some in upper management are lacking in leadership/coaching skills. Instead of investing in employee development, the company eliminated their training department.

    There seems to be a disconnect between the CEO's vision/mission and the upper sales management team's priorities. A more unified direction/focus would be beneficial each month.

    Inventory counts are relentless, but for years it seemed like people could lose anything or be short on thousands in inventory without any real accountability.

    Advice to Management

    Get the millions in potential losses under control by simplifying processes and holding loss leaders to a high level of accountability.

    Go back to a sales culture with weekly one on ones and the 3 strikes rule on budgets.

    Develop leadership trainings. Make sure upper management is bought-in and attending as well.

    Stop narrowing the gap in income between bottom and top performers. Instead, widen the gap to take care of the best and top-grade the bottom performers out.

    Focus on the fundamentals to make WL great again!


  3. Helpful (1)

    "Leadership is lacking from store manager."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Salina, KS
    Current Employee - Assistant Store Manager in Salina, KS
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Wireless Lifestyle full-time (Less than a year)

    Pros

    There really is no pros to the company. Pay isn't that bad I guess and if your food you can win trips. That is all I have to say.

    Cons

    Don't care about people with families. Scheduling sucks leadership is wanting in many areas and you are expected to do everything yourself.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Springfield, MO
    Current Employee - Retail Sales Associate in Springfield, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Wireless Lifestyle full-time (Less than a year)

    Pros

    Good atmosphere, I enjoy selling phones and doing customer service. Very comfortable and relaxed place to work.

    Cons

    Sprint does not do a lot of marketing and does not put a lot of money into marketing so they expect their associates to do it for them. So not only am I a sales associate/customer service representitive/tech expert but I'm also expected to do marketing. So that means I have to walk around a shopping center handing out flyers, call 10-15 people a day to get them into store and try and sell phones each and every day. I get paid to sell phones not do marketing.


  6. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arnold, MO
    Current Employee - Anonymous Employee in Arnold, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Lifestyle full-time (Less than a year)

    Pros

    Pay is decent, work environment can be fun at times. Meeting new people and truly helping customers is a perk for sure.

    Cons

    Upper management is indecisive at best. No real oversight from the very top down. Middle management is allowed to set their own requirements that are not in line with the company's goals and are allowed to enforce additional, off site, meetings outside regular working hours.

    Advice to Management

    Let your sales reps be sales reps. You hired them because you knew they could perform, so treat them as such.


  7. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wireless Lifestyle full-time

    Pros

    The pay is good the location I work at is a lot of fun to work at.

    Cons

    There is some head butting with higher ups occasionally but that happens everywhere.

    Advice to Management

    Be a little more flexible and just be there for the employees more often.


  8. "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Wireless Lifestyle full-time

    Pros

    Steady paycheck, daily freedom, lots of competitions and incentives to do well.

    Cons

    Wireless lifestyle is a complete joke. You haired based off your skills and stand out talents then once you become a part of the team you are expected to be brain washed and conform to their unproven tactics. There is zero originality. District success is usually placed on one or two peoples shoulders and you recieve no regognition. After you have been made a puppet to upper management any original idea you have that leads to success is taken by your district and regional managers for them to get all the credit. If you are good at your job you placed there forever given their lack of ability to realize you have developed replacements or find one in your absence. The recruiting department looks for candidates with boat loads of management experiebce then do not compensate you for the attributes you bring to the table.

    This is a decent job for an 18 year old looking to gain the most basic of skills with the intent to move onto bigger and better things elsewhere.

    There is no work/life balance. WL will take over your entire life and expect you to stand up, whipe your chin, and walk away smiling.

    Advice to Management

    Drop the politics. People are placed into positions of power and leadership that have no business being there based solely on the fact that they know how to "work" the powers above them. Upper management has no develoomental skills, team building, or recognition of talent.


  9. Helpful (1)

    "Room for Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Trainer in Overland Park, KS
    Current Employee - Regional Trainer in Overland Park, KS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Wireless Lifestyle full-time (More than 3 years)

    Pros

    Good incentives for Sales related positions and lots of points of reference for the job.

    Cons

    Claims to be employee focused but does not follow through. Upper Management has unnecessary chip on their shoulders and think they are better than everyone.

    Advice to Management

    Actually help your Associates/teams instead of not following through with your word. Do not hold anything over their head.


  10. Helpful (1)

    "Overall, it's an ok gig but it became too much for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Raytown, MO
    Former Employee - Retail Sales Associate in Raytown, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wireless Lifestyle (More than a year)

    Pros

    My coworkers were great people and it was a fun environment. Most would go thru a whole sale for you if your referrals came when you weren't at work. Pay is really good if you could reach your quotas.

    Cons

    There was a so much pressure to meet your quotas (especially 'new' customers) that some coworkers were willing to steal sales from other coworkers. If they didn't steal them, they would not help customers asking for another coworkers name so they could be available for the next customer (next sale). At some point, it is not nice to overcome objections of a parent who just wants a phone for them self and not for their 1st grader child. Also, every other corporate store for any service provider, including BestBuy Mobile, will have better deals than WL will offer.

    Advice to Management

    Treat your employees how you want to be treated and be realistic with others, especially yourself.


  11. Helpful (2)

    "Do not work for this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Saint Louis, MO
    Former Employee - Retail Store Manager in Saint Louis, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Wireless Lifestyle full-time (More than a year)

    Pros

    None this company is a joke made the mangers work everyday while they were salary and when they changed them to hourly still made them answer email and stupid group me's....then they lowered their managers wages when they changed them to hourly....the company's numbers dropped after the managers went to hourly lol karma sucks lol

    Cons

    Everything...commission rate is a joke....no real days off...group me is required...conference calls that are mandatory even when you are slammed...HR is a joke...not enough to help and training is poor



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