Wireless Zone Reviews | Glassdoor

Wireless Zone Reviews

Updated July 18, 2017
119 reviews

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3.0
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119 Employee Reviews

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Pros
  • Customer Service, Great people, Evolving (in 5 reviews)

  • Local on major highway with plenty of opportunities to make money (in 5 reviews)

Cons
  • Commission structure always changed never consistent (in 7 reviews)

  • Micromanagement from above, retail hours (in 6 reviews)

More Pros and Cons

  1. "Great Family Owned Buisness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Center Ossipee, NH
    Current Employee - Anonymous Employee in Center Ossipee, NH
    Recommends
    Positive Outlook

    I have been working at Wireless Zone full-time

    Pros

    The company as a whole welcomes and assist all employees any way they can. They never leave you feeling unwelcome or feeling alone, there is always assistance when needed

    Cons

    I have yet to have any problems with this employer. This is a place I intend to be for e quite a while.

    Advice to Management

    Keep up the GREAT WORK!!!


  2. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Menomonie, WI
    Former Employee - Store Manager in Menomonie, WI
    Recommends
    Positive Outlook

    I worked at Wireless Zone part-time (More than a year)

    Pros

    Fun and Excited sales job
    Commission is fair
    Relaxed company setting

    Cons

    Disgruntled Customers from other Verizon stores
    Part-time job, so not much movement for a career

  3. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Ellsworth, ME
    Former Employee - Sales Associate in Ellsworth, ME
    Doesn't Recommend
    Negative Outlook

    I worked at Wireless Zone full-time (More than 3 years)

    Pros

    Benefits, good co workers, always something new to learn

    Cons

    Unprofessional. Payment structure changes on a whim.


  4. "Dumb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Medford, NJ
    Former Employee - Store Manager in Medford, NJ
    Doesn't Recommend
    No opinion of CEO

    I worked at Wireless Zone full-time (More than a year)

    Pros

    Not rocket science. Good starter job. If you don't have kids and live at home, can make it work. But many other companies pay much better for the same amount of work.

    Cons

    Money is bad. Comission is bad. Goals are to high and corporate support is terrible.

    Advice to Management

    Hire people who know,how to do their job and get out of the way


  5. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Plaistow, NH
    Former Employee - Manager in Plaistow, NH
    Recommends
    Positive Outlook

    I worked at Wireless Zone full-time (More than 5 years)

    Pros

    Owner is very involved. Values employee input.

    Cons

    Arduous schedule. Young staff can be challenging.

    Advice to Management

    Compensate quality employees to encourage long term employment.


  6. "Sales Reps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Mineral, VA
    Former Employee - Sales Representative in Mineral, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I dont see any pros on this company. Stay away if you want to make money.

    Cons

    Either you hit the quota and get commission, or you dont hit quota and get no commission.


  7. Helpful (1)

    "Retail Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Washington, PA
    Former Employee - Retail Sales Associate in Washington, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Wireless Zone full-time (Less than a year)

    Pros

    There are very few pros for this company:
    You get 40 hours
    Most coworkers are good to work with
    Communion structure is alright
    Flexible pricing for closing sales

    Cons

    Little to no upper management support
    I don't think this company even has a dedicated HR department
    The work place is full of drama with no manager or any upper management intervention to bring it to a stop.
    Most of the stores have a outdated feeling and you just slap the the new plano grams right over the old
    Hourly pay is a joke right above minimum wage
    Due to only a limited amount of stores little to no advancement

    Advice to Management

    Research successful indirect retailers and see what they are doing and DON'T sell USED PHONES

  8. "Go For Real Verizon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I worked at Wireless Zone part-time (Less than a year)

    Pros

    Potential for high commissions is there depending on location and time of year

    Cons

    Foot traffic and location are directly connected to earning potential.

    If you are at a low traffic location, they will expect you to cold call businesses or scour the neighborhood on foot.

    I was encouraged to cram device insurance without account owners consent.

    Commission goals were all or nothing, hit the goal and get paid or miss the goal and get nothing.

    Advice to Management

    Don't encourage dishonest tactics when it comes to device insurance.

    Set reasonable sales goals.

    Don't go all or nothing with commission, if you sell something you should get paid whether or not you hit an arbitrary sales goal.


  9. "Excellent, depending who owns the franchise."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales/Management in Manchester, NH
    Current Employee - Sales/Management in Manchester, NH
    Recommends
    Positive Outlook

    I have been working at Wireless Zone full-time (More than 5 years)

    Pros

    you can do pretty well at wireless zone, i have made great money here for the majority of my career... I am also a top sales producer everywhere I go so that may help my cause.

    Cons

    Different owners run the stores in very different ways, chances are you could do better at another franchised location. long hours high stress for sales ( for most ;) )

    Advice to Management

    Appreciate your employees, from top producers all the way down to the role players..


  10. "wireless zone (cop)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Delmont, PA
    Former Employee - Sales Associate in Delmont, PA
    Doesn't Recommend
    Negative Outlook

    Pros

    work with great people.
    hours are ok.
    pay can be good depending on traffic and attitude.

    Cons

    Micro-managing upper managers. Constantly trying to make changes to a store and how its run based on zero information on how the store traffic is or rapport.
    pay depending on traffic.

    Advice to Management

    stop micro managing stores that produce


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