Wireless Zone Reviews | Glassdoor

Wireless Zone Reviews

Updated February 6, 2019
144 reviews

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2.8
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Scott Moorehead
6 Ratings

Employee Reviews

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Pros
  • "Great compensation, great sales & customer service experience" (in 6 reviews)

  • "The work environment was relaxed, but there are goals that have to be met, as in any retail sales environment" (in 6 reviews)

Cons
  • "Commission structure always changed never consistent" (in 8 reviews)

  • "Long hours are required in a management position, along with mandatory weekend and holiday shifts" (in 7 reviews)

More Pros and Cons

  1. "Solid Franchise for Verizon Wireless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    Flexible Hours, unlimited commissions, different experience from day to day.

    Cons

    Not a lot of room for growth

    Advice to Management

    None


  2. "Good Environment"

    StarStarStarStarStar
    Former Employee - Sales
    Former Employee - Sales

    I worked at Wireless Zone full-time

    Pros

    great teamwork environment. Everyone was very friendly

    Cons

    Competitive Sales environment. Pay was mostly based on sales.

  3. "Good job"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Wireless Zone full-time

    Pros

    Flexiable work schedule. Can fit most needs

    Cons

    Not enough pay for the job

    Advice to Management

    Train your employees better for more stability


  4. "You are rewarded for selling people inflated phone and accessories. That they could get cheaper elsewhere!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Concord, NH
    Former Employee - Sales Manager in Concord, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Wireless Zone full-time (More than 3 years)

    Pros

    If you dont mind screwing customers over, you can make alot of money.

    Selling setup fees, that other places dont charge. Phones that are end of life, for inflated prices.

    Also its a franchise with a multitude of different owners. None of them really honor exchanges in different stores. Its secluded and misleading.

    Cons

    Long hours, tons of down time. If you dont sell anything, because it's slow. You make little to no money.

    If you have a heart and can relate with consumers, you will feel terrible selling them old phones and cheaply made accessories. For a rediculous price.

    None of the different owners has any of each other's back.

    Corprorate verizon does not have your back. They will throw you under the bus every chance they get.

    ATI, the owner of wireless zone has its own craoly agenda. None of it being in the best interest of the owners, or verizon or the sales people.

    Advice to Management

    Dont share your profitability with everyone that works there duh!


  5. "No consistency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Cincinnati, OH
    Former Employee - Store Manager in Cincinnati, OH
    Negative Outlook
    No opinion of CEO

    I worked at Wireless Zone full-time (More than 5 years)

    Pros

    None. Working here was a waste of my time

    Cons

    They vastly over inflate earning potential, the company they use for payroll and HR actively works against you

    Advice to Management

    Work with all of your dealers to have quality all the way around


  6. "Not really worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Person
    Current Employee - Sales Person
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Wireless Zone full-time (Less than a year)

    Pros

    Easy money
    Slow paced
    Relaxed work environment

    Cons

    Can fine you for not meeting sales
    Toxic MLM culture
    Bad work/Life balance
    Long hours


  7. "Feels like it's changing for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wireless Zone full-time

    Pros

    Work with new technologies/cell phones. Many franchisees are interesting, successful people.

    Cons

    Management seems to put profits above all else. Lost a lot a great people.

    Advice to Management

    A fish rots from the top.

  8. "I hope it turns around someday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rocky Hill, CT
    Former Employee - Anonymous Employee in Rocky Hill, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wireless Zone (More than 10 years)

    Pros

    There are a few leaders who are smart, capable, and even exemplary in leadership and knowledge of the business. The office space is nice.

    Cons

    No culture to speak of, or it’s not in action. Involvement is sometimes discouraged. Communication from leadership is poor. Benefits are terrible. Vacation time is miserable. Paid holidays are few. No flexibility, no remote working. Yet, certain people at higher levels are allowed to do so when they wish and also bring their kids into the office regularly. Our field team works remotely and a select few employees telecommute 100%.

    Unprofessional, embarrassing behavior of a few leaders and employees who are given high profile work and “status”, but do mediocre work, show up late and unprepared to meetings, refuse to communicate important info to others. Definitely a lack of teamwork with a couple of self-serving individuals.

    Advice to Management

    Raise the bar. Understand that what you allow will continue and it will only get worse. Bad behaviors and unprofessional behavior need to be corrected. A few bad apples have created a toxic environment where employees feel excluded and less involved. Even some of the good ones are exclusive. It grows like a cancer and makes many people uncomfortable at work. You have one very gossipy, attention-starved person who causes significant damage regularly.

    Wireless Zone Response

    Dec 7, 2018 – HR Generalist

    Thank you for taking the time to write this review, your feedback helps to make Wireless Zone LLC a better place. I’m disappointed to hear that you were not happy with your experience. If you would... More


  9. "Good place to start up"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    Employee discounts on phones, accessories, and phone plan

    Cons

    sometimes certain customers feel "entitled"


  10. "Sales representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    -fun work environment, interesting customers

    Cons

    -not the busiest, slow days = long day