Wireless Zone Reviews | Glassdoor

Wireless Zone Reviews

Updated September 28, 2018
140 reviews

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3.0
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Scott Moorehead
4 Ratings

140 Employee Reviews

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Pros
  • "Great compensation, great sales & customer service experience" (in 6 reviews)

  • "Good way to develop sales experience on resume" (in 5 reviews)

Cons
  • "Commission structure always changed never consistent" (in 8 reviews)

  • "Very low base pay, retail hours" (in 7 reviews)

More Pros and Cons

  1. "Solid Franchise for Verizon Wireless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    Flexible Hours, unlimited commissions, different experience from day to day.

    Cons

    Not a lot of room for growth

    Advice to Management

    None


  2. "Feels like it's changing for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Wireless Zone full-time

    Pros

    Work with new technologies/cell phones. Many franchisees are interesting, successful people.

    Cons

    Management seems to put profits above all else. Lost a lot a great people.

    Advice to Management

    A fish rots from the top.

  3. "I hope it turns around someday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rocky Hill, CT
    Former Employee - Anonymous Employee in Rocky Hill, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Wireless Zone (More than 10 years)

    Pros

    There are a few leaders who are smart, capable, and even exemplary in leadership and knowledge of the business. The office space is nice.

    Cons

    No culture to speak of, or it’s not in action. Involvement is sometimes discouraged. Communication from leadership is poor. Benefits are terrible. Vacation time is miserable. Paid holidays are few. No flexibility, no remote working. Yet, certain people at higher levels are allowed to do so when they wish and also bring their kids into the office regularly. Our field team works remotely and a select few employees telecommute 100%.

    Unprofessional, embarrassing behavior of a few leaders and employees who are given high profile work and “status”, but do mediocre work, show up late and unprepared to meetings, refuse to communicate important info to others. Definitely a lack of teamwork with a couple of self-serving individuals.

    Advice to Management

    Raise the bar. Understand that what you allow will continue and it will only get worse. Bad behaviors and unprofessional behavior need to be corrected. A few bad apples have created a toxic environment where employees feel excluded and less involved. Even some of the good ones are exclusive. It grows like a cancer and makes many people uncomfortable at work. You have one very gossipy, attention-starved person who causes significant damage regularly.


  4. "Good place to start up"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    Employee discounts on phones, accessories, and phone plan

    Cons

    sometimes certain customers feel "entitled"


  5. "Sales representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Wireless Zone full-time

    Pros

    -fun work environment, interesting customers

    Cons

    -not the busiest, slow days = long day


  6. "Never again!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Wireless Zone full-time

    Pros

    Discounted accessories, paid lunches, paid smoke breaks,

    Cons

    Management
    No HR Department
    Threatening
    Rude managers, district managers
    Dirty work spaces
    Lying to customers
    Doing others jobs
    Driving 2+ hours to “mandatory meetings”
    Bathroom always smell like feces

    Advice to Management

    Hire people who actually know what they are doing, not people who do drugs, lie to customers, threaten employees, and purposefully cause issues that others have to resolve


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Wireless Zone full-time (Less than a year)

    Pros

    There is so much support for a Verizon indirect.

    Cons

    There isn't really any to speak of.

  8. "Easy going job but bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Naples, FL
    Current Employee - Anonymous Employee in Naples, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Wireless Zone full-time (More than 3 years)

    Pros

    Not much work hard work involved. Laid back atmosphere. Easy going to workers and managers

    Cons

    Not so good pay. Not much inventory available to sell to make money

    Advice to Management

    Increase pay, increase inventory so sales representatives can make sales.


  9. "Great Company, Fair Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Providence, RI
    Current Employee - Sales Representative in Providence, RI

    I have been working at Wireless Zone full-time (More than a year)

    Pros

    Good company, Good pay depending on how busy your store is. Friendly staff and great customer.

    Cons

    Long hours depending on how many people work at the store.

    Advice to Management

    Do as you Preach.


  10. "Verizon Wireless Wireless Zone Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Danbury, CT
    Former Employee - Sales Representative in Danbury, CT
    Positive Outlook

    I worked at Wireless Zone full-time (More than a year)

    Pros

    Helpful management and determined for growth. Depending in the market or owners you work for, their could be great room for growth. If you stand out and are a go getter it will go noticed. Maybe not immediately but they'll eventually scratch your back if you make them money.

    Cons

    Very competitive and you must bend over backwards to go above and beyond to get a decent salary. High sales goals however if you do actually meet it then you could make out well but expect to put in 55+ hours of work to do so unless you are working at an extremely high foot traffic store as that is what makes a sale at the end of the day. If you are not willing to literally hustle it out and listen to management breathe down your neck to get a sale on everyone that walks through the door, do not apply.

    Advice to Management

    Expect less of workers and do not overwork them to reduce employee churn and improve morale.


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