Wix Reviews | Glassdoor

Wix Reviews

Updated September 18, 2017
118 reviews

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4.5
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Wix CEO Avishai Abrahami
Avishai Abrahami
52 Ratings

118 Employee Reviews

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Pros
Cons
  • long hours, not much room for growth (in 4 reviews)

  • No raises on promotions , hard to move up in the company (in 2 reviews)

More Pros and Cons

  1. "Best job I've ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Miami, FL
    Current Employee - Customer Service Specialist in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wix full-time (More than a year)

    Pros

    Company takes good care of all employees, benefits are great. Everyone goes out of their way to welcome you, and bring you into the Wix Family.

    Cons

    Everything is relative. I haven't found a job not to be stressful at times, and Wix isn't the exception.

    It's all in how you deal with it.

    Advice to Management

    Management is awesome, and does everything from the top down to make sure everyone on their team is ok both at work and at home.


  2. "agents=minimum effort necessary robots"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Miami, FL
    Current Employee - Supervisor in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Wix full-time (Less than a year)

    Pros

    Great Benefits, Daily catered food, and they'll probably care about this

    Cons

    Plenty of talented people, but no one in management knows what to do with us. Those that come in with any ambition, soon start seeing the prison bars. For the rest it’s an easy job, just keep your head down and do the bare minimum. We keep getting moved between buildings, but very chill setups. Incentives for NOT working too hard. Wish there was some advancement left but, SF royalty sits the throne.

    Advice to Management

    Give the captains some power, offer better performance increases, clearer performance goals for agents, provide more training, and reward those that excel.

  3. "Has its pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Wix full-time

    Pros

    AMAZING benefits and paid time off, managers are approachable and friendly, they really try to make you happy here so you will stay.

    Cons

    Frat/techie culture, confined to cubicle all day, not enough team building, hard to get promoted, customers that will make the most hardened person cry.

    Advice to Management

    More team building and breaks from the phones.

    Wix Response

    Jun 1, 2017 – Community Manager

    Hey there, thanks for your honest feedback. We do believe in our team, so we will make sure to keep building it :)


  4. Helpful (4)

    "SF Office"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Wix full-time

    Pros

    Cool people, some free food, beautiful office, toys

    Cons

    Mediocre salary at best, extremely regulated and confined (times bathroom breaks), little flexibility

    Advice to Management

    Toys are fun, but only if the necessities are there

    Wix Response

    Jun 1, 2017 – Community Manager

    Hey there! We do agree that toys are real fun but at the same time, other benefits should be acquired as well. We will make sure to forward your feedback to the right people. Thank you!


  5. Helpful (2)

    "Student Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Amazing work place/environment, highly recommend

    Cons

    Sometimes gets a little slow


  6. "a great free website"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very useful and great to keep up.

    Cons

    I can't think of anything.

    Advice to Management

    none


  7. "enjoyed"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    awesome people, fun job, great place to work

    Cons

    long hours, not much room for growth

    Advice to Management

    none.

  8. Helpful (21)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Wix full-time

    Pros

    Loved the vibe and the culture-made great friends and was able to really be my goofy self. They have great retention- often times I would see people coming back from long vacations and I was told to take time off at least once a month- they like you to have a life; very good quality!

    Cons

    Customer Service is a difficult job. They changed the call wait time from 2 minutes to 1 and then everything went down hill from there. I was often told I was giving quality calls but they were too lengthy. Got in trouble for things that are pretty ridiculous and natural things humans need to do to get through the day. The people on the other line will be a mystery always, and sometimes be prepared for cursing or put-downs for being stupid and not knowing how to fix a "flash" website; really...who uses that anymore!? Basically I would only take this job if you are fresh out of college and need something to build your resume; it's not the best, but it's not the worst for customer service.They really do try to make it pleasant. However, offering alcohol after work is not always the answer to happiness-yet they have a wellness coach, a little odd.

    Advice to Management

    Micro-management needs to calm down. This is a stressful job, so understanding needs to be there bottom line. It can make you nuts, an onsite counselor would be nice. =) Also, the pay should definitely start at 25/hr.


  9. Helpful (9)

    "Great Company and people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    So many benefits. From the free food to the fun trips wix is an excellent environment.

    Cons

    The pay feels below the median.


  10. "Great place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Wix part-time (More than a year)

    Pros

    working hours are great for students

    Cons

    no full time job was opened when finished degree

    Advice to Management

    Keep on


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