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Wolters Kluwer

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Wolters Kluwer

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Wolters Kluwer Employee Reviews about "upper management"

Updated Dec 4, 2020

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Found 81 of over 2,922 reviews

3.8
75%
Recommend to a Friend
92%
Approve of CEO
Wolters Kluwer CEO and Chairman of the Executive Board Nancy McKinstry
Nancy McKinstry
1,027 Ratings
Pros
  • "Relaxed Work environment and stress free zone(in 136 reviews)

  • "Flexibility (work from home, or a different country)(in 120 reviews)

  • Cons
  • "Plenty of political games with project managers and other upper management(in 83 reviews)

  • "Division Senior Management weak and out of touch with the market and reality(in 56 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    This rating reflects the overall rating of Wolters Kluwer and is not affected by filters.

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    Reviews about "upper management"

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    1. 4.0
      Former Employee

      Great Benefits, High Pressure Environment

      Nov 25, 2020 - Not Specified in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great vacation time, benefits, pay, etc.

      Cons

      Environment can be high stress and upper management can be short sighted.

      1 person found this review helpful
    2. 3.0
      Former Employee, more than 1 year

      Good first job

      Nov 30, 2020 - Editorial Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great supervisor and great introduction to project management. Excellent PTO. Easy to work from home when needed.

      Cons

      Heavy workload, and upper management is disconnected from the day to day work which led to unrealistic expectations at times. Pay was not great.

      1 person found this review helpful
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    4. 1.0
      Current Employee, more than 1 year

      Horrible Company, Run fast...seriously

      Aug 13, 2019 - Senior QA Engineer in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary was okay, Many employees are quite nice. Not much else, This is very much a put your head down and do your work company.

      Cons

      The company relies on offshore contractors to get 95% of the work done. Your team will likely consist of 2 or 3 onsite members while offshore team will have 20 - 25 based out of Europe. You are expected to manage the entire offshore team while also completing assignments without error. Offshore teams will call out your mistakes to upper management to increase their yearly budget request. Culture of fear and lack of growth. There are major reorganizations biyearly which only serve to save money, Employees let go during a reorganization will likely be replaced by H1B employees (due to the fact they have trouble leaving the company) or offshore contractors. Upper management seem to lack even basic technical skills and have no idea at all what features the product has or any of the technical components of the products they are managing. Many coworkers due to having multiple jobs under one umbrella were working well into 60 - 70 hour weeks and this was not uncommon to see them working late into the night (also expect to do this when you want to communicate with the offshore teams after 5pm due to vastly differing time zones). The products have many many issues due to outdated technologies. Lack of investing in infrastructure, no ability to contribute with in house tools. Office is not inviting many empty cubicles show results of constant reorgs. Employees are treated like resources

      Continue reading
      12 people found this review helpful
    5. 1.0
      Current Employee, more than 3 years

      Micromanaged and Understaffed

      Aug 30, 2020 - Senior Customer Service Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      401 k, quarterly bonus program

      Cons

      Understaffed; micromanaged; upper management is not involved with day to day work load;

      Continue reading
      4 people found this review helpful
    6. 2.0
      Current Contractor, less than 1 year

      Typical Big Company That Doesn't Care About You

      May 5, 2019 - Senior UI Developer in Phila, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good co-workers that are genuine, knowledgable, and friendly...until the pressure hits. Ability to WFH if you're full time. A junior developer knows more about the technology management so you'll be considered a god if you're half knowledgeable...until you miss an unrealistic deadline.

      Cons

      Upper management (non-technical) drives technology decisions. Many self-inflicted obstacles such as poor communication, cheapness on infrastructure (you'll get a 5 year old laptop) and poor network that is locked down (you'll lost admin rights on your computer every other day). Spends lots of time doing "Agile" then ignores estimates when planning sprints. Missing requirements show up as bugs. No/poor processes in place for mentoring, code-review, pull-requests, and releases.

      Continue reading
      4 people found this review helpful
    7. 4.0
      Former Contractor, more than 1 year

      Good place to work!

      Oct 10, 2019 - Software Engineer in Waite Park, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible schedule with a good team environment.

      Cons

      too many changes from upper management.

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    8. 1.0
      Current Employee, more than 3 years

      Customer Specialist

      Dec 31, 2018 - Customer Service Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Start with 4 weeks PTO Great coworkers

      Cons

      Upper management do not care for their employees. You are only a number. You are given goals that are impossible to achieve. If you don’t make your numbers, you get written up and potentially get fired. Employee morale is non existent. Managers are given no budget to help make employees happy. They say that they invest in employees to advance but don’t provide opportunities to do so.

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      8 people found this review helpful
    9. 1.0
      Former Employee, more than 8 years

      Editors: Look elsewhere

      May 24, 2016 - Editorial in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Option to work from home, decent benefits, but don't be fooled by PTO time: editorial departments are so understaffed that you will work on every vacation day you take

      Cons

      Compared to other publishing houses I have worked in, editors at WK are not valued--in terms of compensation, input, work environment--and middle/upper management (at the level of publisher, director of publishing, etc) are of lower than average ability and experience. Management are more focused on showing short-term savings for quarterly reports than retaining talent or encouraging innovation. In my experience in the NY office, management were willing to gut editorial departments and/or create an inhospitable environment to further their own careers; editorial staff were subjected to poorly thought-out restructuring schemes, decentralized workflow with partial offshoring, etc. None of this really improved efficiencies, as it fell on editorial staff to make up for lost productivity or lower quality. In NY, the targeted periodicals department, which was a showcase for some of the best publishing staff in the company and therefore an important way to attract large, lucrative medical society contracts, has lost almost 50% of its editors in the past 5 years; many of these dedicated people had been working for the company for 10-30 years. In other words, these are people who had weathered multiple changes in management but finally had enough. As a result, what was once a thriving and well-respected medical publishing company--Lippincott Williams & Wilkins--was chewed up and destroyed by a multinational corporation with its fingers in too many pies. Not only should prospective editorial employees look elsewhere, but medical societies who are looking for publishing partners should look elsewhere too.

      Continue reading
      7 people found this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Burning the candle at both ends

      Mar 22, 2016 - Associate Customer Specialist in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The actual job is stimulating and encourages you to constantly evolve. Starting hourly wage is above industry standard. Senior service team members (1 year plus)level are exceptionally knowledgeable, helpful, and considerate of their co-workers.

      Cons

      Team leads and upper management do not hold new employees accountable when not the are not pulling their weight. They also do not ensure that the ones who want to learn are receiving the training that they need to do the complicated job that this is. This means that 10% of the staff is doing 90% of the work. The most productive and knowledgeable staff are being burnt out until they eventually leave and management seems completely unconcerned with these vacancies. Management is uninformed and unaware of how to do the actual job which does not make them useful on the floor since they can't actually answer any relevant questions. High turnover of tenured staff. Compensation plan is now unattainable even for the top performers.

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      15 people found this review helpful
    11. 1.0
      Current Employee, more than 8 years

      Company That Doesn't Know Where It Wants to Go

      Jun 6, 2013 - Production in Riverwoods, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are a lot of benefits...20 PTO days, 12 Holidays, lots of good insurance options, and it's a really slooooooooow pace. It's great if you don't want to have to do a lot of work.

      Cons

      There's basically no promotion from within. There's no promotion or hiring really. The publishing side of the business is dying a slow death. And the leadership is nonexistent. If you have an idea to make things better, you will be discouraged from doing anything about it by your manager. There's a lot of corporate speak and people who are good at sounding smart, but very few actual doers. And the upper management is only interested in investing in things that are going to reduce head count. When software is being developed, the first requirement given is that the software must reduce head count. It's a terrible place to work.

      Continue reading
      3 people found this review helpful
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