World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated October 16, 2018
199 reviews

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
129 Ratings

199 Employee Reviews

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Pros
  • "awesome to work from home and awesome ppl" (in 77 reviews)

  • "Good work life balance, you have time to do what you want" (in 5 reviews)

Cons
  • "Not really flexible when it comes to work from home" (in 8 reviews)

  • "Plus the team leads Hound you all the time if you're not making quota" (in 10 reviews)

More Pros and Cons

  1. "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    You get to work in the comfort of your own home office, pay is good plus benefits with 401k. Travel discounts and benefits. Management and fellow employees are a family. Can advance within the company. I really love my job.

    Cons

    Only con I can think of is when you are first hired after training the schedule is a bit off because you have to work days. But it gets better.

    Advice to Management

    Keep on doing what you are doing.


  2. Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Las Vegas, NV
    Current Employee - Travel Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Everything blessed to have found this company!!

    Cons

    Some days are crazy!

  3. Helpful (3)

    "Travel Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro in Tampa, FL
    Current Employee - Travel Pro in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    work from home, excellent support and on going training. Never feel like you are on your own, always someone available to help. Pay is based on you. Salary and/or commission, whichever is greater, so work it and make more money!!

    Cons

    I have nothing bad to say. Love this opportunity

    Advice to Management

    keep up the good work!


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time

    Pros

    Great work life balance and great benefits

    Cons

    Opportunity for growth is only within certain positions


  5. Helpful (6)

    "Travel Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Professional in Virginia Beach, VA
    Former Employee - Travel Professional in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Work from home is the only positive

    Cons

    The cons far outweigh the pros. Compensation plan is the worst I’ve ever seen. What company reduces your hourly rate after one year ? Unless you sell a large percentage of bookings with Travel Insurance, the company keeps all proceeds from the insurance. You can propose insurance with every booking but most people refuse. You should at least receive some compensation for every policy sold. Unless you sell more than your hourly wage would amount to, you receive no compensation on any bookings you do. After first year, your hourly rate decreases from $ 12 per hour to $ 10 per hour. No wonder the company must do mass hiring each year. Meantime, you are alllotted roughly 15 minutes per week to complete required training. You are expected to do trainings while waiting for incoming calls. How can one focus on really learning the material and passing tests while taking calls at the same time? Did I mention that you are supposed to take a minimum of one call per hour while doing servicing of existing clients, researching options for clients, handholding clients and making outbound calls to existing clients? It is next to impossible to do while having unrealistic monthly sales goals that are tough to make even in peak cruise season. Repeat business from existing clients is not enough to meet expected sales goals for each month. Take this job only as a stepping stone to another job. No upward mobility in this role except to next level of travel pro with even larger quotas. Depending upon when you join the company, you may wait for a year and a half for any 401 payout by the company. Ridiculous. Take this job only if you are desperate for a job. Learn all you can and move on.

    Advice to Management

    Pay your people fairly. The compensation plan is the worst. Seems that you prefer to recruit numbers of people each year rather than pay existing employees fairly.


  6. Helpful (3)

    "its ok if you're married and your spouse makes good money and you're bored"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Representative in Poughkeepsie, NY
    Current Employee - Customer Care Representative in Poughkeepsie, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Friendly work environment
    great work/life balance
    life insurance benefits

    Cons

    I still work here so I prefer not to say but i have a few... the most I will say they expect us to give exceptional services but when you do you're penalized and NO i'm not talking about giving customer's bonuses lol.. i dont do that!!! EVER


  7. "Great Place...But depends on your role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Valrico, FL
    Current Employee - Customer Care Representative in Valrico, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings part-time (More than a year)

    Pros

    Work from home. Benefits. Travel perks. My experience with team leaders has been very positive. Everyone I have worked with has been very helpful. Great training...but remember that in this type of job you learn the most by being on calls with clients. There is no way they can prepare you for every single scenario. That is why they have an excellent support staff.

    Cons

    Full timers are subject to an extended “wave season”, where the company will add hours to your schedule. Strict guidelines as to calls per hour, etc.

    Advice to Management

    I think you have made great strides in the scheduling issues. Keep showing your support of your hardworking agents.

  8. Helpful (2)

    "Wonderful people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time

    Pros

    The management is outstanding!

    Cons

    Training is a lot in the time allotted.


  9. Helpful (5)

    "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Boston, MA
    Former Employee - Sales Representative in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at World Travel Holdings (More than 3 years)

    Pros

    Work from home is nice

    Cons

    TERRIBLE TEAM leads, who could not coach a little league team. ZERO sales experience. Schedule changes every qtr. Weekend work


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent
    Former Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (Less than a year)

    Pros

    Work from home, travel benefits, flexibility, uncapped/healthy compensation, lots of growth potential

    Cons

    Starting shift schedules were not flexible, not enough time during training to complete required training modules in class


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