World Travel Holdings Reviews | Glassdoor

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World Travel Holdings Reviews

Updated February 8, 2018
185 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
119 Ratings

185 Employee Reviews

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Pros
  • awesome to work from home and awesome ppl (in 75 reviews)

  • Good work life balance, you have time to do what you want (in 4 reviews)

Cons
  • Not really flexible when it comes to work from home (in 8 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company For the Self Motivated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro in Virginia Beach, VA
    Current Employee - Travel Pro in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    3 steps/skills to be successful in sales with WTH

    You are a self starter that doesn't need a supervisor to babysit you.
    You keep up with your training & promotions meaning you read them over not skim them
    Stay in the phone Que as much as possible be organized and do your off the phone work between calls
     I made over 45k my first year with the company it IS possible, and I was not the top selling agent not even close.
    I have had several team leads during my time at WTH they all have different styles and yes some are more positive focused on improvements while others will point out your weaknesses this is normal at every job. But just keep doing what you need to do and no one hounds you.

    Cons

    If you don't pay attention you can make costly mistakes
    being forced into a team chat setting is distracting especially in wave season when you are busy and there are other less motivated agents in the chat complaining that the phone Que is rigged instead of being in the phone Que.

    Advice to Management

    when there is a big change to a promotion it should be noted in big bold type in emails, not everyone reads it all top to bottom they skim because they are busy.


  2. Helpful (1)

    "Some good, some bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro
    Current Employee - Travel Pro
    No opinion of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Its a fun job. You get to plan vacations for people, the industry discounts are great and the health plan, while pricey, is actually pretty good.

    Cons

    The training procedures need a huge overhaul. Very little focus on practical skills until you are on the phones and practicing on live customers. Really a terrible training method. Long term vendor training is good but the initial training misses a lot. Also time off procedure is ridiculous. No matter how far in advance you know you will need days off, unless you have vacation hours you have no way to get the time off that doesn't risk termination. This is a little insane.

    Advice to Management

    Improve and increase initial training. Overhaul request procedure at least outside of holidays so employees can plan medical procedures without risking losing their job.

  3. Helpful (1)

    "developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Wilmington, MA
    Former Employee - Software Developer in Wilmington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    great place for development in travel industry

    Cons

    Technology is a little out of dated

    Advice to Management

    Keep technology updated and hire good developer


  4. Helpful (1)

    "Travel Pro"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Great company to get into. What they offer is what you get. Always looking to improve.

    Cons

    Hours are difficult at first, have to work awhile to get a normal schedule. Base pay is not even close to industry. not much advancement offered

    Advice to Management

    It's not all about the numbers. we are people who are working very hard.


  5. Helpful (1)

    "Little to no growth potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    I have job stability, which is great.

    Cons

    Very little growth potential
    Poor senior leadership
    Failure to reward employees
    Basic benefits

    Advice to Management

    Reward your employees, or they won't remain.


  6. "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Fresno, CA
    Former Employee - Travel Agent in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Working from home. They send you all that you need. You supply the work space and internet. Discounts on travel.

    Cons

    They no longer hire in California due to our labor laws being to strict.

    Advice to Management

    Helpful. Training they give is in depth and effective.


  7. "virtual travel agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at World Travel Holdings full-time

    Pros

    awesome to work from home and awesome ppl

    Cons

    the pay is a lil under than what i used to but very grateful

  8. Helpful (2)

    "Not recommend for software engineers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Wilmington, MA
    Former Employee - Software Engineer in Wilmington, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    1. Travel perks you may get
    2. Tech group is small, so you get to do whatever you want
    3. CEO contributes to your HSA and you are also allowed to have a FSA account

    Cons

    1. Inconsistent process every where
    2. Old technology they are using, running and developing.
    3. Not really flexible when it comes to work from home. Not sure why some "long time" employees get to work from home once or twice a week but not others.
    4. Too many meetings and too long meetings
    5. Claim to use Agile methodology but they don't really run it correctly
    6. Scrum team is too big
    7. Low paid, and benefits are not that great
    8. Not easy to jump around for career advancement

    Advice to Management

    1. If you do scrum, managers should not be involved too much unless you are member of the scrum team
    2. Make scrum teams smaller and scrum meetings shorter.


  9. Helpful (4)

    "Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at World Travel Holdings full-time

    Pros

    There is nothing good about working for this company.

    Cons

    This is nothing but a call center. Their training is horrible and all I yearned for was listening to those who work there speak with correct grammar. Obviously, their pay is reflective of the caliber of people they hire. They want you to work horrible hours with little pay and all they care about is someone to answer their phones.

    Advice to Management

    None. This business is out of sync with what people can just find on the cruises' website.


  10. Helpful (2)

    "travel agents beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    Plan vacations with great vendors. Work at home.

    Cons

    They route calls and they hound you if you are not making your quota. The same people seem to get the big sales while others get the cheap short bookings. NOT FAIR. Plus the team leads Hound you all the time if you're not making quota. When I first started working I felt like a call center person. It can be that type of atmosphere sometimes.

    Advice to Management

    Be fair with routing your calls because you'll lose good agents if you don't.


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