World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated July 20, 2018
195 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
125 Ratings

195 Employee Reviews

Sort: PopularRatingDate

Pros
  • "awesome to work from home and awesome ppl" (in 78 reviews)

  • "Good work life balance, you have time to do what you want" (in 5 reviews)

Cons
  • "Not really flexible when it comes to work from home" (in 8 reviews)

  • "The team leads brags about the millions and millions of" (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Travel Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro in Tampa, FL
    Current Employee - Travel Pro in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    work from home, excellent support and on going training. Never feel like you are on your own, always someone available to help. Pay is based on you. Salary and/or commission, whichever is greater, so work it and make more money!!

    Cons

    I have nothing bad to say. Love this opportunity

    Advice to Management

    keep up the good work!


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time

    Pros

    Great work life balance and great benefits

    Cons

    Opportunity for growth is only within certain positions

  3. Helpful (3)

    "Travel Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Professional in Virginia Beach, VA
    Former Employee - Travel Professional in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Work from home is the only positive

    Cons

    The cons far outweigh the pros. Compensation plan is the worst I’ve ever seen. What company reduces your hourly rate after one year ? Unless you sell a large percentage of bookings with Travel Insurance, the company keeps all proceeds from the insurance. You can propose insurance with every booking but most people refuse. You should at least receive some compensation for every policy sold. Unless you sell more than your hourly wage would amount to, you receive no compensation on any bookings you do. After first year, your hourly rate decreases from $ 12 per hour to $ 10 per hour. No wonder the company must do mass hiring each year. Meantime, you are alllotted roughly 15 minutes per week to complete required training. You are expected to do trainings while waiting for incoming calls. How can one focus on really learning the material and passing tests while taking calls at the same time? Did I mention that you are supposed to take a minimum of one call per hour while doing servicing of existing clients, researching options for clients, handholding clients and making outbound calls to existing clients? It is next to impossible to do while having unrealistic monthly sales goals that are tough to make even in peak cruise season. Repeat business from existing clients is not enough to meet expected sales goals for each month. Take this job only as a stepping stone to another job. No upward mobility in this role except to next level of travel pro with even larger quotas. Depending upon when you join the company, you may wait for a year and a half for any 401 payout by the company. Ridiculous. Take this job only if you are desperate for a job. Learn all you can and move on.

    Advice to Management

    Pay your people fairly. The compensation plan is the worst. Seems that you prefer to recruit numbers of people each year rather than pay existing employees fairly.


  4. Helpful (2)

    "its ok if you're married and your spouse makes good money and you're bored"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Care Representative in Poughkeepsie, NY
    Current Employee - Customer Care Representative in Poughkeepsie, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Friendly work environment
    great work/life balance
    life insurance benefits

    Cons

    I still work here so I prefer not to say but i have a few... the most I will say they expect us to give exceptional services but when you do you're penalized and NO i'm not talking about giving customer's bonuses lol.. i dont do that!!! EVER


  5. "Great Place...But depends on your role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Valrico, FL
    Current Employee - Customer Care Representative in Valrico, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings part-time (More than a year)

    Pros

    Work from home. Benefits. Travel perks. My experience with team leaders has been very positive. Everyone I have worked with has been very helpful. Great training...but remember that in this type of job you learn the most by being on calls with clients. There is no way they can prepare you for every single scenario. That is why they have an excellent support staff.

    Cons

    Full timers are subject to an extended “wave season”, where the company will add hours to your schedule. Strict guidelines as to calls per hour, etc.

    Advice to Management

    I think you have made great strides in the scheduling issues. Keep showing your support of your hardworking agents.


  6. Helpful (2)

    "Wonderful people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time

    Pros

    The management is outstanding!

    Cons

    Training is a lot in the time allotted.


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent
    Former Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (Less than a year)

    Pros

    Work from home, travel benefits, flexibility, uncapped/healthy compensation, lots of growth potential

    Cons

    Starting shift schedules were not flexible, not enough time during training to complete required training modules in class

  8. Helpful (3)

    "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Boston, MA
    Former Employee - Sales Representative in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at World Travel Holdings (More than 3 years)

    Pros

    Work from home is nice

    Cons

    TERRIBLE TEAM leads, who could not coach a little league team. ZERO sales experience. Schedule changes every qtr. Weekend work


  9. Helpful (4)

    "Whatever you do, do not work for this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Pro
    Former Employee - Travel Pro
    Doesn't Recommend
    Disapproves of CEO

    I worked at World Travel Holdings full-time (Less than a year)

    Pros

    There is only one, work from home

    Cons

    Where do I begin, Training is horrible and unprofessional. The so called trainers have their favorites and will make it clear who they like and who they don't like. You have to pay $500 deposit for their crappy equipment. The problem with that is that the company doe's not pay you interest on your money they are holding. Image, the 1000's of employees deposit they hold. All interest going into their pockets. The pay is very low and don't even think about getting a raise. While in training, they wait until the very last days to explain to you how the commission works. This is how they really get you and show how the concern for their workers are little to none. In order to get any commission, you first have to sell at least $50,000 a week in sales. Times that by two and you will probable make $100 if that worth of commission. When they want to get rid of you, they will constantly screen your calls and hold up your phone time with fake shoppers. I was shopped on a regular basis and the more they hold up your phone the less time you have to make real sales. In doing that, your conversion rate goes down and this is their way of getting rid of you b/c you are not making quota. On top of that you have to bid every qtr for your work schedule. Guess what, the lower your sales the lower you are on the list and when bid time comes, you are left with the worst hours. WTH is only about making money for corporate and their so called customer service sucks. Don't waste your time with this company. They hire hundreds of people only to use them during high season and then get rid of them. One last thing, when in training you will start to sell cruises and you get zero $. The team leads brags about the millions and millions of $ you make for the company and what they do for you. Treat you like disposable garbage. Terrible treatment of employees with very little pay and compensation.

    Advice to Management

    To the trainers, try being fair to all new hires and don't make it so obvious when you don't like someone. To Corporate, stop taking advantage of your employees and pay them what they deserve. You certainly can afford it. Lastly, invest in better equipment and at least pay interest on the $500 you hold as hostage.


  10. Helpful (3)

    "Travel Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    Only ability to work from home

    Cons

    Very low pay, long hours including nights and weekends, no family life balance.

    Advice to Management

    Pay better. A base plus commission would be more desirable. Not enough incentive for the hard work that seems to go unnoticed.


Showing 195 of 195 reviews
Reset Filters