World Travel Holdings Reviews

Pros

Work at home. Can be a fun job, helping people plan vacations is enjoyable. Can develop lots of repeat customers who become friends.

Advice to Management

Get realistic expectations. If two out of three agents don't make a goal then maybe the goal is not realistic?

Pros

Flexiibility, work from home, team members, travel opportunities

Pros

Home- based job, can make a lot of money if you are able to keep customers engaged

Advice to Management

You need more time for coaching.

Pros

They really do try to treat their employees right and create an open and transparent culture, as much as they can with everyone working from home. As an example, they give employees an HRA fund to help offset healthcare costs. Don't know any other company that does that. The opportunity for a good living is there with this company you just have to be patient and work hard. I hear scheduling is an issue for some, but honestly, that's what we signed up for to service people when they're available! There are so many people that I've seen grow and move into other positions with the company and that is awesome. I would recommend them to anyone.

Advice to Management

Make sure to keep putting employees first and building programs to keep people feeling connected and you will continue to succeed and improve.

Pros

Working from home. Flexible scheduling if you understand the scheduling process. Pay is not as good as it could be but is adequate considering you are working from home. Good benefits package and pricing.

Advice to Management

Let experienced agents use their past experiences at selling. Most people who are calling want pricing and special incentives only. Make automatic Thank You emails to booked clients a MUST. They really do help and they give the agent information in the closing of the email not in the invoice . Make the incentives requirements easier for booked clients to understand and follow. Place them in an email not the invoice.

Pros

Fully trained every week through agency

Pros

Love this company, great culture

Pros

Work from home
Provide equipment

Pros

If you want to work this is the place for you.. They try to give you the schedule you need but call volume comes first but they will work with you. They are always teaching you so your never in the dark about things great company

Advice to Management

Ive never had a problem with them.. They are always friendly and willing to help

Pros

LOVE working from home. Obviously the biggest perk is never having to leave my comfort zone. Got rid of my car and my savings account is actually growing for once. One awesome perk about WTH is you can relocate to pretty much anywhere in the country you want to go, and take your job with you. Just have to have internet/phone at your new place obviously and let them know where you are. I will be taking advantage of that soon. I wear whatever I want, have my dog on my lap most of the day & can have dinner cooked and my house cleaned on my lunch break. My teammates are the best part, I can chat with them all day and they make it fun. It's not lonely like you would think it would be, you will definitely make friends. Long hold times waiting for cruise lines to pick up leave a lot of time to be on fb or laughing with your buddies in team chat. Definitely feel like part of a team where I have constant access to my teammates/friends (who started out as my training class) and management, but mostly I work independently and never feel "watched" or bothered. Clients can sometimes be fun to work with. Tons of hours available to make extra $. Training is excellent and thorough and the trainers are very available and continue to teach you after you are done with their class. 99% of people you talk to in your average day who work for WTH in any capacity are very friendly and helpful. They have a reward system within WTH where you can give each other points for basically doing what is expected of you (teamwork!, etc) and redeem for prizes and it doesn't take long to get a redeemable amount of points without really trying. Cruise lines also offer "prizes"/points for selling and a few give us free cruises when we complete our training with them. Pretty neat. *Most* team leads and people in positions to "help" are friendly, funny, positive and encouraging and there is always extra training or other resources available if you need some extra coaching. If you want to succeed, this company will go out of their way consistently to help you. Lots of people complain about the metrics and related stress but I never think about it, I just do the best I can one call at a time and my metrics are always in the acceptable range. When you do well they brag you up in the company wide emails.

Advice to Management

We get the message that opportunity for advancement supposedly exists, but could you tell us where/how? I reached out to several members of management and HR during my training period inquiring about common advancement paths, what additional training I could take, what are the other job descriptions or titles I could work toward and was basically told to worry about the job I already have. Makes it hard to make WTH part of my long term plans. Also, please hire some spanish speaking agents, or schedule us training in spanish (since we constantly have mandatory ongoing training anyway about stuff we already know). We lose a lot of business because we can't communicate with half of our potential clients. Hard to understand why there's not a spanish department but your agents don't have any hours left in the day to learn a second language outside of their working hours.