World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated July 20, 2017
167 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
110 Ratings

167 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work From home and saves on other costs (in 69 reviews)

  • Good benefits package and pricing (in 5 reviews)

Cons
  • work from home career in the travel industry (in 7 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. "Cruise Specialist - Travel Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent
    Former Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Awesome job working from home! They offer great opportunities to travel at a very low price to all employees! Management is great and everyone works as a team to put in your pockets!

    Cons

    Bidding on shifts is herrendous! Give better shifts to those who have worked at the company the longest.

    Advice to Management

    Close for Christmas and acknowledge Jesus!


  2. "Wth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Orlando, FL
    Former Employee - Customer Care in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Flexiibility, work from home, team members, travel opportunities

    Cons

    Management, avaya phones bad quality

  3. "Worthwhile if you are good at phone sales"

    StarStarStarStarStar
    Former Employee - Agent in Dallas, TX
    Former Employee - Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Home- based job, can make a lot of money if you are able to keep customers engaged

    Cons

    They train you too fast to really understand the products

    Advice to Management

    You need more time for coaching.


  4. "Great Intentions in a Challenging Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    They really do try to treat their employees right and create an open and transparent culture, as much as they can with everyone working from home. As an example, they give employees an HRA fund to help offset healthcare costs. Don't know any other company that does that. The opportunity for a good living is there with this company you just have to be patient and work hard. I hear scheduling is an issue for some, but honestly, that's what we signed up for to service people when they're available! There are so many people that I've seen grow and move into other positions with the company and that is awesome. I would recommend them to anyone.

    Cons

    There are positions that pay less than others but we don't have to pay for a lot of things that come with working out to home so it makes sense. This is a virtual work from home company for the majority of its employees, so there are some challenges when it comes to staying connected but they are always trying new things.

    Advice to Management

    Make sure to keep putting employees first and building programs to keep people feeling connected and you will continue to succeed and improve.


  5. Helpful (1)

    "Some good, some not so good, but great experience for a virtual job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Travel Consultant
    Former Employee - Virtual Travel Consultant
    Recommends
    Approves of CEO

    I worked at World Travel Holdings full-time

    Pros

    Working from home. Flexible scheduling if you understand the scheduling process. Pay is not as good as it could be but is adequate considering you are working from home. Good benefits package and pricing.

    Cons

    A little micromanaging can go a long way. A lot is just too much. Requiring extra training for cruise line specialist courses is time-consuming and you get nothing for doing the work, except your regular pay. The absentee policy is too stringent.

    Advice to Management

    Let experienced agents use their past experiences at selling. Most people who are calling want pricing and special incentives only. Make automatic Thank You emails to booked clients a MUST. They really do help and they give the agent information in the closing of the email not in the invoice . Make the incentives requirements easier for booked clients to understand and follow. Place them in an email not the invoice.


  6. "Travel Professional"

    StarStarStarStarStar
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Fully trained every week through agency

    Cons

    Self-paced training with time limit


  7. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time

    Pros

    Love this company, great culture

    Cons

    Nothing that I can think of

  8. "Okay Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work from home
    Provide equipment

    Cons

    Training is A TON OF INFORMATION
    You don't necessarily have the job quite yet
    There point system is horrible not realistic to fit someone's life


  9. "Chicago IL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    If you want to work this is the place for you.. They try to give you the schedule you need but call volume comes first but they will work with you. They are always teaching you so your never in the dark about things great company

    Cons

    Non that i can think of you get to make money in your pj's

    Advice to Management

    Ive never had a problem with them.. They are always friendly and willing to help


  10. Helpful (3)

    "Not enough money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at World Travel Holdings full-time

    Pros

    Working from home and not having to waste on gas, food or clothing. Speaking with customers to build a great vacation.

    Cons

    The hourly was horrendous as well as the commission. my hours were late nights plus every weekend with no schedule changes. The money was not enough for the long hours and all the hared work you have to put in. They monitor your calls but not much help with ongoing training or waiving fees for those who truly needed them. False advertisement.

    Advice to Management

    Listen to your employees, especially if in the interview you say you will help with the schedule but in reality you just need people during peak and then toss them to the curb when it's over. People would love the opportunity to advance.


Showing 167 of 167 reviews
Reset Filters