World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated August 10, 2017
90 reviews

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3.5
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
64 Ratings

90 Employee Reviews

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Pros
  • Work From home and saves on other costs (in 70 reviews)

  • Good benefits package and pricing (in 5 reviews)

Cons
  • work from home career in the travel industry (in 7 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Intentions in a Challenging Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    They really do try to treat their employees right and create an open and transparent culture, as much as they can with everyone working from home. As an example, they give employees an HRA fund to help offset healthcare costs. Don't know any other company that does that. The opportunity for a good living is there with this company you just have to be patient and work hard. I hear scheduling is an issue for some, but honestly, that's what we signed up for to service people when they're available! There are so many people that I've seen grow and move into other positions with the company and that is awesome. I would recommend them to anyone.

    Cons

    There are positions that pay less than others but we don't have to pay for a lot of things that come with working out to home so it makes sense. This is a virtual work from home company for the majority of its employees, so there are some challenges when it comes to staying connected but they are always trying new things.

    Advice to Management

    Make sure to keep putting employees first and building programs to keep people feeling connected and you will continue to succeed and improve.


  2. "Nice job that gets frustrating over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Boston, MA
    Current Employee - Travel Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Work at home. Can be a fun job, helping people plan vacations is enjoyable. Can develop lots of repeat customers who become friends.

    Cons

    Misleading marketing results in a lot of unhappy callers. Unrealistic expectations. (two thirds of agents aren't meeting "expectations" which makes those expectations meaningless)

    Advice to Management

    Get realistic expectations. If two out of three agents don't make a goal then maybe the goal is not realistic?

  3. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time

    Pros

    Love this company, great culture

    Cons

    Nothing that I can think of


  4. "Travel Professional"

    StarStarStarStarStar
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Fully trained every week through agency

    Cons

    Self-paced training with time limit


  5. "Chicago IL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    If you want to work this is the place for you.. They try to give you the schedule you need but call volume comes first but they will work with you. They are always teaching you so your never in the dark about things great company

    Cons

    Non that i can think of you get to make money in your pj's

    Advice to Management

    Ive never had a problem with them.. They are always friendly and willing to help


  6. Helpful (7)

    "It's what you make it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    LOVE working from home. Obviously the biggest perk is never having to leave my comfort zone. Got rid of my car and my savings account is actually growing for once. One awesome perk about WTH is you can relocate to pretty much anywhere in the country you want to go, and take your job with you. Just have to have internet/phone at your new place obviously and let them know where you are. I will be taking advantage of that soon. I wear whatever I want, have my dog on my lap most of the day & can have dinner cooked and my house cleaned on my lunch break. My teammates are the best part, I can chat with them all day and they make it fun. It's not lonely like you would think it would be, you will definitely make friends. Long hold times waiting for cruise lines to pick up leave a lot of time to be on fb or laughing with your buddies in team chat. Definitely feel like part of a team where I have constant access to my teammates/friends (who started out as my training class) and management, but mostly I work independently and never feel "watched" or bothered. Clients can sometimes be fun to work with. Tons of hours available to make extra $. Training is excellent and thorough and the trainers are very available and continue to teach you after you are done with their class. 99% of people you talk to in your average day who work for WTH in any capacity are very friendly and helpful. They have a reward system within WTH where you can give each other points for basically doing what is expected of you (teamwork!, etc) and redeem for prizes and it doesn't take long to get a redeemable amount of points without really trying. Cruise lines also offer "prizes"/points for selling and a few give us free cruises when we complete our training with them. Pretty neat. *Most* team leads and people in positions to "help" are friendly, funny, positive and encouraging and there is always extra training or other resources available if you need some extra coaching. If you want to succeed, this company will go out of their way consistently to help you. Lots of people complain about the metrics and related stress but I never think about it, I just do the best I can one call at a time and my metrics are always in the acceptable range. When you do well they brag you up in the company wide emails.

    Cons

    They misrepresent the availability of shifts during the hiring process. Yes they are open 24/7 but you have to be here for a long time to get any kind of shift that starts earlier than 10am or later than 1pm so be prepared to spend the bulk of your daytime at work and do not plan on getting the shift differential as those shifts are just "taken". Also they do add on mandatory OT at their discretion and they do it a lot. Your days off are left alone but I usually have only 2 or 3 days out of a 2 week pay period that are not extended by at least an hour. So pair that with the shifts they let you choose from, and kiss your life goodbye. Pay rate per hour could be better. Customers often speak to you like you are a robot or an idiot. You need to call the cruise lines constantly and hold times can be crazy, which gets boring and leads to crappy surveys from clients which factor in to your metrics. This contradicts my "pro" regarding hold times, but like the title says, its what you make it. Lots of repeat issues with service calls which gets boring fast, and lots of people calling just to argue about pricing which gets boring fast. Also, *some* team leads are ghosts who clearly do not care and always leave you hanging. It's the luck of the draw who you are assigned to. Travel discounts from WTH are actually nothing much to speak of when you really break it down, I don't know anybody who has actually won a cruise or fam trip (other than the ones the *cruise lines*, not WTH, give us) so ignore the hype about that, and you probably won't get vacation time anyway. Constant emails updating you on the sales rankings can be annoying if you aren't having a great sales day/week/whatever, which really isn't in your control because most of the calls for this position are service and you need to nail pretty much every sales call you get to be a "rockstar" and therefore have a passing interest in the constant emails. Bear in mind half of your sales calls are just people who are price shopping and have no money lol.

    Advice to Management

    We get the message that opportunity for advancement supposedly exists, but could you tell us where/how? I reached out to several members of management and HR during my training period inquiring about common advancement paths, what additional training I could take, what are the other job descriptions or titles I could work toward and was basically told to worry about the job I already have. Makes it hard to make WTH part of my long term plans. Also, please hire some spanish speaking agents, or schedule us training in spanish (since we constantly have mandatory ongoing training anyway about stuff we already know). We lose a lot of business because we can't communicate with half of our potential clients. Hard to understand why there's not a spanish department but your agents don't have any hours left in the day to learn a second language outside of their working hours.


  7. Helpful (3)

    "WORST JOB EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro
    Current Employee - Travel Pro
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time

    Pros

    There are no good things about this company!

    Cons

    Complicated pay system that never works in your favor, micromanaging by ALL management, ALL management is HIGHLY rude and will cop an attitude with you for asking simple questions. You are in training for 6 weeks, where you dont even learn everything you need to know to effectively do your job. If a customer doesnt book with you, kiss that money goodbye because no matter how much time you spend with them, all they have to do is call back 2 min later and pay with someone else who gets the commission (I spent 10+ hours, over a week long period, just to have a customer call while i was in a meeting and someone else got my commission). They lie and make you think that you will have any say in how you run your business from home but you have 0 say in it. The shifts are horrific and they will randomly schedule extra hours on you with no notice until you have missed those hours and its counted against you like you missed the entire shift. THIS IS A STEPPING STONE JOB, NOT A PERMANENT JOB! Dont stop looking even once you get hired, because more than likely you wont want to stay after the first couple of months.

    I was told by my boss right after 6 weeks of training that "6 weeks is more than enough time to get all other experiences out of your system and learn how to do it the right way, which needs to be done by the end of today" I was expected to "forget" 10+ years of PROPER sales training for their style that ends up making customers angry.

    As a customer I would NEVER call back after dealing with this company. They do NOT care about the customer until they have made some type of payment and even then they only care enough to bug them to come back and pay more again later. There is no respect for customer needs or wants, only for getting them to agree to put a deposit down on something they might not even want to do!

    Advice to Management

    STOP micromanaging, STOP being rude, STOP telling people "we have used this technique on thousands so we know it works" it works on thousands NOT millions! Stop treating your employees like slaves, STOP talking to them like children!

  8. Helpful (1)

    "Company feels like family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    Working at WTH is an answered prayer that feels like a dream. I started as a Travel Pro and did great at that position and made excellent money with many Travel perks. Less than two years at WTH another positioned opened and I was so surprised that I was selected. Working at WTH is still a dream and I have traveled to more places than I could have ever imagined. I love the support and the encouragement to learn and be more. I cannot wait to see what else lies ahead. Thank you WTH.

    Cons

    I can't think of any cons unless you do not like hard work and being dedicated while working independently from home. You must have strong time management and excellent organization and optimistic outlook.

    Advice to Management

    Thank You! I will never be able to say Thank you enough. Going on my 4th year and it still feels as exiting as day 1.


  9. Helpful (1)

    "still on the fence...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    There is much enthusiasm from trainers. They were great and so was my team.

    Cons

    Bogged down with 10 calls per day, plus follow-ups, on top of taking care of VIP clients. I feel as a travel professional for almost 30 years, this may not be the job for me. I feel like i cannot service clients the way they should be. there has to be a balance. i find myself working off the clock to make sure my clients are well taken care of.

    Advice to Management

    become a real travel agency! have a VIP section. repeat clients need special attention. also, false advertising is not good for new clients. they get upset when we cannot offer them what the website promises. it is very stressful. Listen to the front line people.


  10. Helpful (2)

    "Working on PJs is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Wilmington, MA
    Current Employee - Employee in Wilmington, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Flexible hours, no commute, no feel of someone hovering over your shoulder. The opportunity to help others create memories.

    Cons

    Management keeps changing, tenured people are leaving by the boatloads. Claims of open door policy but no replies to emails from the people you have direct reporting to. Constant changes of primary software which are esthetically challenging ... Bring Tylenol for all the above.


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