World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated August 10, 2017
43 reviews

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3.0
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
22 Ratings

43 Employee Reviews

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Pros
  • Work From home and saves on other costs (in 70 reviews)

  • Good benefits package and pricing (in 5 reviews)

Cons
  • work from home career in the travel industry (in 7 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. "Nice job that gets frustrating over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Boston, MA
    Current Employee - Travel Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Work at home. Can be a fun job, helping people plan vacations is enjoyable. Can develop lots of repeat customers who become friends.

    Cons

    Misleading marketing results in a lot of unhappy callers. Unrealistic expectations. (two thirds of agents aren't meeting "expectations" which makes those expectations meaningless)

    Advice to Management

    Get realistic expectations. If two out of three agents don't make a goal then maybe the goal is not realistic?


  2. "Wth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Orlando, FL
    Former Employee - Customer Care in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Flexiibility, work from home, team members, travel opportunities

    Cons

    Management, avaya phones bad quality

  3. "Worthwhile if you are good at phone sales"

    StarStarStarStarStar
    Former Employee - Agent in Dallas, TX
    Former Employee - Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Home- based job, can make a lot of money if you are able to keep customers engaged

    Cons

    They train you too fast to really understand the products

    Advice to Management

    You need more time for coaching.


  4. "Travel Professional"

    StarStarStarStarStar
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Fully trained every week through agency

    Cons

    Self-paced training with time limit


  5. "Okay Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work from home
    Provide equipment

    Cons

    Training is A TON OF INFORMATION
    You don't necessarily have the job quite yet
    There point system is horrible not realistic to fit someone's life


  6. Helpful (1)

    "still on the fence...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    There is much enthusiasm from trainers. They were great and so was my team.

    Cons

    Bogged down with 10 calls per day, plus follow-ups, on top of taking care of VIP clients. I feel as a travel professional for almost 30 years, this may not be the job for me. I feel like i cannot service clients the way they should be. there has to be a balance. i find myself working off the clock to make sure my clients are well taken care of.

    Advice to Management

    become a real travel agency! have a VIP section. repeat clients need special attention. also, false advertising is not good for new clients. they get upset when we cannot offer them what the website promises. it is very stressful. Listen to the front line people.


  7. Helpful (2)

    "Working on PJs is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Wilmington, MA
    Current Employee - Employee in Wilmington, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Flexible hours, no commute, no feel of someone hovering over your shoulder. The opportunity to help others create memories.

    Cons

    Management keeps changing, tenured people are leaving by the boatloads. Claims of open door policy but no replies to emails from the people you have direct reporting to. Constant changes of primary software which are esthetically challenging ... Bring Tylenol for all the above.

  8. Helpful (7)

    "work you to death........."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Pro in Virginia Beach, VA
    Former Employee - Travel Pro in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    great coworkers, good travel benefits ( if you are lucky enough to have vacation time available to take advantage of them

    Cons

    long hours, low pay, not much opportunity for advancement.

    Advice to Management

    stop thinking of your employees as numbers only. Invest some time and effort to keep your senior travel pros with the company.


  9. Helpful (5)

    "Travel Pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Pro - Expert in Virginia Beach, VA
    Current Employee - Travel Pro - Expert in Virginia Beach, VA

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    great pay, good support, flexible time off as you get points for attendance and can use these points to take time off.

    Cons

    hours- bid every 3 months and the schedules are tough- nights weekends, lots of mandatory overtime

    Advice to Management

    offer more of a variety of hours and shifts


  10. Helpful (8)

    "Work life balance awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Virginia Beach, VA
    Current Employee - Travel Agent in Virginia Beach, VA
    Neutral Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 3 years)

    Pros

    Work from home is a definite plus, salary ok, save on commuting expenses and clothing budget, minimal expense for Internet connection

    Cons

    Awful schedules, unfair metrics to rank employees giving no value to hard working dependable employees, too much bs, extra hours assigned on a whim expecting you to drop your plans, on days off you are texted asking you to come into work

    Advice to Management

    Team leads are a waste, they are puppets and not helpful and invisible at night


Showing 43 of 167 reviews
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