World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated October 20, 2017
173 reviews

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3.1
StarStarStarStarStar
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World Travel Holdings Co-Chairman and Co-CEO Brad Tolkin
Brad Tolkin
111 Ratings

173 Employee Reviews

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Pros
  • great free cruise incentives, work from home (in 71 reviews)

  • Good work life balance, you have time to do what you want (in 4 reviews)

Cons
  • Even if you've never done a work-from-home job before (in 7 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Woburn, MA
    Current Employee - Anonymous Employee in Woburn, MA
    Recommends
    Approves of CEO

    Pros

    Great opportunities for professional growth in a fun industry. Focused on selling a great product and get to work on some great brands.

    Cons

    In the past there were layoffs, which may be why there are some bad reviews, but now the company is healthy, growing and people who are here stay here

    Advice to Management

    Pay could be improved


  2. "Fun place to work, The agents that have been around a long time LOVE TO GRIPE though!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Virginia Beach, VA
    Current Employee - Agent in Virginia Beach, VA
    Recommends
    Approves of CEO

    Pros

    It really is a fun place to work for nice people who love the travel business. I've been impressed so far (18 months)

    Cons

    I guess there has been a lot of change in the travel industry over the last couple years. There's been a lot of change in the WORLD over the last couple of years. The older agents (old in years with the co. not age) always gripe about it not being "like it used to be"! They havent figured it out that things change and if you can change with it you get ahead! If you can't be happy then shut up or go find another job! If they were more positive then good things be happening for them.

    Advice to Management

    invest in better technology

  3. Helpful (1)

    "I like it here, you can always leave if you want to."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Recommends
    Approves of CEO

    Pros

    Fun environment, friendly people, new technology, not a lot of micromanagement, "breaks" are allowed whenever as long as calls are not holding, always trying to better the employees & looking for feedback

    Cons

    I don't think there is a lot of recognition for the non sales agents. If you are not senior management, no one knows who you are or what you do. The medical plan is kind of crummy too.

    Advice to Management

    Take a look at your people behind the scenes. Not just "management". Some of us work long & hard hours but it goes unnoticed.


  4. "Incredible. I love my job, the role, the people and the direction we're heading in."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Approves of CEO

    Pros

    People, the work, hours, pay and and the fact that we are selling dreams. The travel industry is a fun industry to be in, especially since I love to travel.

    Cons

    We are a low margain business so there is a lot of pressure because every booking counts. It's a 24/7 business so it's hard to find employees willing to work the non desirable shifts.

    Advice to Management

    Keep doing what you're doing! You did an awesome job at pulling this company out of hard economic times. You made the hard decisions and continue to keep your eye on the ball.


  5. "AWESOME PLACE TO WORK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR in Altamonte Springs, FL
    Current Employee - CCR in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    they promote within the company , alot of companys say it ... they DO it !!!!
    friendly , great open door policy

    Cons

    none really it is cold in the office

    Advice to Management

    dont forget we do alot more work than yall see


  6. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (Less than a year)

    Pros

    Very supportive environment and wonderful people to work with. Great perks!!

    Cons

    Only 2 weeks of PTO per year which makes it difficult to take advantage of some of the travel perks.

    Advice to Management

    Keep doing what you are doing because you are doing a great job! Consider increasing PTO as you are a bit below what other work at home companies offer.


  7. Helpful (1)

    "yes i can attitude."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chili, WI
    Current Employee - Customer Service Representative in Chili, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    best service provided good guest communication and handling chutes.

    Cons

    to be on time according the guest .

    Advice to Management

    more provided job opportunity.

  8. Helpful (3)

    "Challenging, gratifying work with some excellent people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Wilmington, MA
    Current Employee - Analyst in Wilmington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    Some of the Good things that stand out to me are:
    1) Transparency and communication are high throughout the organization. You know how well the company is doing at all times and feel like you have a stake in it's success.
    2) There is committed, engaged ownership who are experienced in travel and genuinely enjoy being in the travel space.
    3) I have an open, honest relationship with my boss. There is very little I feel I can't share and I get regular performance feedback, both positive and negative. It is empowering to be given a clear sense of how I need to improve and where I'm doing well.

    Cons

    So many "priorities", not enough hands to accomplish them. The projects multiply like rabbits around here to the point that sometimes it feels overwhelming and unfocused. There is also a bit of an entrenched way of doing things, which limits testing new ideas/approaches.


  9. Helpful (7)

    "Great place to work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Orlando, FL
    Current Employee - Customer Care in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    Overall, the company is an excellent place to work. No previous travel experience needed, 6 weeks of paid training, plenty of PTO and sick time offered, and well above average starting pay for entry level employees. Plus, the majority of the company is a virtual workforce, so you can work from home. No commute means no gas expense. Excellent training means you dont need to have a ton of travel experience, just the ability to interact with people and sell vacations.

    Cons

    The only real con to this company is its scheduling system. Shifts are assigned every 12 weeks and are mostly determined based on your performance, call handling, and attendance...hardly radical ideas. However as a 24/7 company this will (and does) leave some people with undesirable shifts that don't work with their personal lives. This can seem draconian, especially when it happens to you, but it is very well advertised both in hiring and training that this will be the case....its not a surprise.

    Not really a con, but the company also uses a fairly straightforward attendance policy that rewards people that actually show up for work on time and penalizes those that don't, regardless of the circumstances. This comes as a rude awakening to those people that have been habitually late or have lots of "life happens" days at previous employers. It is by no means a one occurrence system though, there are plenty of opportunities to have "life happens", as it does to all of us. I felt I should put this in cons based on how many reviews spoke ill of it.

    The travel industry is by nature seasonal, and as such, hours and work load can fluctuate from busy and flush with sales, to bored and hurting for hours. The company does a pretty reasonable job of balancing this with scheduling, timing their hiring season, and offering both a commission based position and an hourly based position.

    Advice to Management

    Entry level pay is good, especially with no experience, but the hard cap for most positions is only slightly above entry level. This does not leave a lot of drive and ambition to increase performance once capped, other than the threat of termination. This can lead to a culture of "just doing enough to get by". Removing these caps would reward long time and devoted employees and give a target for those just starting, all for a very marginal increase in operating costs.

    Advancement is available, with a focus on internal candidates, however openings for higher positions are scarce, as most of the workforce is in customer care, not support or management. This is another reason why there should be higher pay caps for hourly employees, and a higher base line for commission based positions.

    Benefits are great, but health insurance premiums (as they are everywhere) are ridiculous. I don't feel like a lot of attention is paid to this other than "This is what we have from our insurance provider, take it or don't." More communication of health care benefits, what you're doing to bring down premium costs through negotiation and shopping around, and most importantly how the coming ACA changes are going to affect us and our pay checks would go a long way to reduce the burden your employees (and yourselves, since you supplement the plan) pay for health insurance.


  10. Helpful (1)

    "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Consultant in Virginia Beach, VA
    Former Employee - Vacation Consultant in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 5 years)

    Pros

    You can work from home, great support team and excellent benefits. Your earning potential is in your own hands.
    You also have the opportunity to go on Fam Trips, to see the product that you are selling.

    Cons

    Changing of compensation plans in favor of upper management, sometimes made for a hostile work environment.
    Caused the loss of some very good employees judging from their sales figures.

    Advice to Management

    Keep compensation plans simple. In the training department it is very important that the person has a sound knowledge of Geography!


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